Fancy Hands Avaliações 

I am deeply disappointed with the services provided by Fancy Hands. As a customer of over 15 months, I have been saving credits for later use, only to be met with a degraded service that is totally outrageous.

I have had several negative experiences with their services. Normal tickets took over 24 hours to be processed, and despite being simple PA tasks, they were unable to process them in a timely manner. I had to follow up multiple times, only to be told that they cannot process my requests.

Furthermore, there was an incident where they repeatedly asked me to add requests because they ran out of time waiting on the line. After waiting for an extended period, I eventually gave up and called their hotline, where I was able to get to a person within 3 minutes.

To make matters worse, I also experienced their "live request" feature not being live at all. I sent a request and waited for hours without receiving any response.

After these unpleasant experiences, I asked for a refund on the requests I had saved. However, their team straight out rejected my request, saying that their "no refunds on used credits" policy has no exception. I find this policy to be unfair and unreasonable, given the degraded service they provided me.

Overall, I cannot recommend Fancy Hands to anyone looking for reliable and efficient PA services. Their recent degradation in services has caused significant inconvenience for me, and their unwillingness to provide a refund for their unsatisfactory service only adds to the disappointment. I urge potential customers to reconsider their choice and consider other options.

They are useless. Can't handle simple administrative jobs outside the US. When they failed at the first job I gave them I cancelled my account (or I thought I did). Something went wrong and somehow it never got cancelled. I was being charged with no notifications for 6 months before I went back through my credit card statements and realised. I asked fir it all to be refunded but of course, they don't refund unused credits. Robbery!

Used them twice for very simple bookings (cab and restaurant) and in each case not time saving. Each task took multiple days with unnecessary back and forth. Definitely not the “fire and forget” experience I was hoping for.

Gave up after I asked for a cab to be booked with no response for two days, and then “do you still need it?”. When there was less than a day to go and I said yes, they said “we’ll try on such a short notice.” There was plenty of notice.

I’m sure they are very busy during the festive period but so are their customers, who pay in advance - and that’s also when you need this kind of service the most. It’s theirs to staff up for it.

Super long turn around time. And the quality was never good.

At least for me, it's not worth it. I tested the virtual assistant first to see if I could trust this service. They responded quickly to the tasks but it was not efficient. They made mistakes, incorrect results although I gave them everything in detail for what I was asking on several tasks. I was able to do everything better myself and save money by just doing it myself. This service did not meet my expectations.

Having a virtual assitant for the first time is game changing... for reals.