Fangamer Avaliações 54

I ordered and paid for two plushies for my son's christmas present. These are literally all he has asked for for Christmas but despite me ordering on 22nd November they still have not arrived. The website says its fulfilled but no further updates received and no responses at all to my numerous emails to fangamer europe to ask what is happening. No phone number listed anywhere for someone I can talk to about this issue. I am at a loss as to how to contact anyone. I have paid a lot of money and feel like I've been scammed.

*Following me leaving this review I then received an email from Fangamer Europe to apologise and explaining that the parcel must have got lost somehow. They then despatched again and it said it would arrive 27th December (after Christmas), however it has arrived today which is good news.

Commande passée le 30 Novembre, ils m'envoient des infos de suivi le 3 décembre, colis envoyé. Le 11 toujours rien je regarde donc les infos de suivi (en allemand) de DHL et je vois que le colis n'a jamais quitté l'Allemagne, il est parti le 3 et retour à l'expéditeur le 4. Fangamer ne m'a pas contacté, ne réponds pas au mail (3 à 4 jour ouvré donc on va voir). J'ai du ouvrir un dossier litige avec Paypal, pas de nouvelle pour l'instant. Ma commande était des cadeaux pour Noel donc à mon avis c'est mort. Quant au site US j'ai fait une commande le 29 et 2 semaines après la commande n'a pas été préparée (certains articles payés ne sont meme plus en stock). J'ai beaucoup commandé à Fangamer mais je pense que c'est la dernière année.

Pakken kom 3 dage efter bestilling. Alt var som det skulle være.

Found the only Astro Bot plush on the Internet apparently. Bit pricey but it's official merch. And Hades merch which was on sale. Arrived within 3 days which I thought was amazing for £5 delivery from Netherlands to UK. Will definitely come back to this site for Christmas presents.

Commande passée sur le site Européen de FanGamer pour une livraison en France, j’ai reçu l’article en parfait état et très bien emballé, donc c’est super. Les frais de livraison de 5€ sont corrects compte tenu du fait que c’est expédié depuis les Pays Bas.

Le seul bémol et axe d’amélioration est le suivi colis qui via leur site a été totalement inutile (aucune info n’était affichée) seul le suivi par Colis Privé était plutôt correct. À titre d’information, j’ai commandé un jeudi soir, et colis reçu le jeudi de la semaine suivante.

Ordered shirt (shipping Fangamer.EU to UK).
Got lots of dispatch emails from Netherlands Postal Service but the BOX ARRIVED (sealed but) EMPTY.

Customer Service auto-replied promising a proper reply 7-10 days which they did, promising to issue a 'replacement'. More emails turned up from the Netherlands postal service and, after another week, A SECOND EMPTY BOX turned up!

Took another week for customer service to reply but they issued the refund I requested pretty quickly. Seemed pretty unshocked that they were globally shipping empty boxes... read into that what you will.

Tl;dr? I wasted a month trying to buy a shirt but ended up with an inbox full of Dutch dispatch notifications, 2 well-travelled empty boxes and a refund.

Compré el Wanderer Journal de Hollow Knight hace una semana y me ha llegado hace pocos minutos, el envío fue bastante bien y el producto llegó perfecto, definitivamente volvería a comprar!

Pedí un libro y la verdad es que me sorprendió la calidad del mismo. Viendo las reviews y encima viviendo en Canarias pensé que habría mil problemas con el envío, pero nada más lejos de la realidad. Lo enviaron muy rápido y llegó muy rápido incluso siendo navidad, con unos gastos de envío bastante normales. Ningún problema ni incidente, todo genial. Volveré a comprar.

J'ai commandé mon porte clé et mon tapis de souris le 21/09 et en environ 1 semaine il est arrivé! J'ai pu suivre mon coli pendant tout ce temps très facilement. L'emballage du tapis de souris était en parfait état tout comme le tapis! Je vous recommande de commander chez eux!

My order of fun and cool t-shirts was shipped very fast and arrived in Denmark after a few days. Thank you! 👏

Le vinyle Hollow knight que j'ai acheté est arrivé abimé dans les coins, rayé a l'arrière de la couverture au point de laisser des traces blanches, les pochettes des disques sont arrivées déchirées sur les cotés, le papier était plié dans le coin supérieur gauche et même déplié il y a toujours une marque. J'ai laissé un avis sur la page de l'article mais cet avis n'apparait pas (bizarre). Bref site a fuir, du moins pour les vinyles.

Ne m’ont pas envoyé le bon produit et j’ai quand même dû payer les frais de livraison soit 5€ qui ne sont pas remboursés malgré le retour et leur impossibilité de m’envoyer le bon produit

Placed order for an in stock item. A shipping confirmation. Two weeks .. No movement. Several emails and tweets..The package was returned to them, but they confirmed the address was valid. They sent me confirmation that the package was being dispatched and as a goodwill gesture, they were not going to charge me for it! LOL. When I questioned how this was a goodwill gesture, they simply cancelled my order and refunded my money. This company is shameful. See below...
------------
Hello Selby,

Your previous messages indicated a preference for a refund of the order's value:

"I'll take action to recover my money under the distance selling regulations as your breach of contract."

Thank you for your feedback. This ticket is closed and we will not be responding further.

--
Samantha G
FANGAMER-EMAIL
{#HS:2144187118-236684#} 
On Mon, Feb 13, 2023 at 10:07 AM MST, Selby Lovegrove MY-EMAIL -ADDRESS wrote:
Hi Samantha

Hope you are well. I'm not sure why you consider this an appropriate resolution - I still want the item, so can you please let me know why you've instead chosen to do this, when I didn't request it?

I'd like to know how to escalate this issue. Please provide me with details on how I can raise a formal complaint.

On Mon, Feb 13, 2023 at 9:58 AM MST, Fangamer Europe FANGAMER-EMAIL wrote:
Hello Selby,

Apologies for the delayed response. The complete refund is the resolution to this request.

--
Samantha G
FANGAMER-EMAIL
On Sun, Feb 12, 2023 at 2:13 PM MST, Selby Lovegrove MY-EMAIL -ADDRESS wrote:
Hi for the second time can someone please respond to the below email?

On Fri, Feb 10, 2023 at 2:09 AM MST, Selby Lovegrove MY-EMAIL -ADDRESS wrote:
Hi
Can someone please respond to the below.
Kind regards

On Wed, Feb 8, 2023 at 11:15 AM MST, Selby Lovegrove MY-EMAIL -ADDRESS wrote:
Hi
Are you still sending me the item? I haven't requested the order be cancelled. Please confirm

On Wed, Feb 8, 2023 at 11:12 AM MST, Fangamer Europe FANGAMER-EMAIL wrote:
Hello Selby,

We've issued a complete €104.00 EURO refund for your order EU25625. You should receive the refund in 2 to 5 business days. Please let us know if you have any questions regarding the refund.

--
Samantha G
FANGAMER-EMAIL
On Wed, Feb 8, 2023 at 1:58 AM MST, Selby Lovegrove MY-EMAIL -ADDRESS wrote:
HI Dean

There is no confusion on my side. You can't be resending it to me 'in good faith at no cost' because the reason for the issue with the shipping has nothing to do with me whatsoever.
There is no good faith, you are simply resending it to me. If it doesn't reach me due to no reason of my own, there would never be any reason to charge me for second shipping. Please explain to me how you believe this to be in good faith? Therefore there is no good faith - you actually are legally obliged to meet your contract with me by sending it to me.

So, to be clear, based on your email below, I surmise that you are declining any actual goodwill gesture to me and have failed to meet our contractual agreement and have not provided adequate remedy. Thanks for confirming.

On Wed, Feb 8, 2023 at 1:49 AM MST, Fangamer Europe FANGAMER-EMAIL wrote:
Hello Selby,

We once again apologize for any confusion; per our email of Feb 7:

We've requested a reshipment of the package as there is no clear reason for the RTS (the address looks to be in good order). We'll let you know as soon as we have more information.

We will send you the updated tracking information as soon as we have it; please note that we shipped the order originally, it was processed as return to sender for unknown reasons, and in good faith we are processing a reshipment at no cost to you. Please let us know if you have any questions.

--
Dean W
FANGAMER-EMAIL
On Wed, Feb 8, 2023 at 1:23 AM MST, Selby Lovegrove MY-EMAIL -ADDRESS wrote:
Dear Dean
I'd like to suggest that you read the email trail before sending responses that aren't relevant. Samantha G informed me below that the package has been returned to you despite the address being in good order. Therefore the package hasn't got lost or stolen and the order has not actually shipped. The package should have been with me by now but is not. You have not even provided me with updated tracking information and therefore failed to meet the contract we had when I purchased the item. It is for this reason I am asking as a goodwill gesture that you refund me the cost of shipping (and not necessarily the shipping fee itself if you want to be pedantic about it). However, rather than do this you have chosen to send me the below rude email.
I expect to have the correct shipping details today and confirmation of dispatch, including tracking number. If not, I'll take action to recover my money under the distance selling regulations as your breach of contract.
Best
S

J'ai commandé un sweat un vendredi matin, expédié depuis les Pays-Bas il est arrivé chez moi (en France) le mardi matin ! Livraison rapide donc, et le sweat commandé est de bonne qualité et conforme à la page du produit.