Farmfoods Avaliações 

Excellent staff and service in the Stirchley branch Birmingham just wondering why the staff on the tills have to stand when serving it must be a strain on a lengthy shift.

Ive shopped in farmfoods branches close to home for years now and slowly the level of service is getting worse. Shopped tonight and overcharged once again. As others have said advertised items are often not available but I accept the deals are very good so go quickly. What I dont understand is why staff dont know what has been advertised. I dont usually complain as I spend a lot and used to use multiple coupons they supplied so ignored the overcharge accepting it was absorbed by the coupons. But now you have to ask for the coupons online and despite it saying you can use multiples of each reduction they only supply one of each. So now the over charge is not quite so easy to ignore. Tonight I was overcharged on two items they sent an advert for earlier in the day. Biscuits advertised as £1 29 yet appear on my bill as £1.79 despite me checking the price and telling the young cashier I didnt want them before she added them to my shopping. And I was charged for a completely different tray of water to the one I bought £1 dearer. I will change store again and next time check the bill before I leave as a £1.50 overcharge is a lot for a pensioner.

Just been to north point bransholme branch hull, for my first time.
It was a pleasure, shopping there, the young lady assistant was so helpful, also she explained to me about offers and vouchers.
I just want to thank her and farm foods, for great service.
9.09 am India trans:482003#6902.
10/10 thank you

Joseph the young cashier, from Aylesbury branch, didn't make our trip the most pleasant, apart from putting his friends in line before us to serve them, he threw our food and caught it by slamming the boxes of frozen goods together, then as my card didn't get authorised, he went on to say in a loud voice, 'try again mate' apart from the fact my husband and I were probably twice his age the very fact he was loud enough for everyone to hear wasn't just rude but bad customer service, we scanned the card again and went through and then said thanks and proceeded to the next customer before our receipt was printed.... Was not impressed! He needs proper training and learn how to communicate with people!!

Tredegar farm foods Two of the staff today need to go on a course to learn how to speak to customers they didn't seem to care about customers just plain ignorant it was like they didn't want to be there then the one was outside by the doors vaping very poor

I suspect theyve started to purchase chemicalised prawns. Everytime i eat even one.... i get this vomitting feeling... ive never has issues before but i think these days they are not checking the products.... they smell of bleach and certain chemicals i think they shouldnt have .last i checked... china did this.

Had a complaint about a pizza I bought from farm foods that didn’t taste right so messaged customer service and writhing the hour I had a response from Elle
She sorted it out for me without any hassle at all
Was really quick to respond to further emails
This restores my faith in company’s that actually take the time to responds instead of the generic response that you usually get from most other company’s a definite 5 star review from me

Farmfoods Rubery Staff

I use farmfoods almost everyday as i am cake maker and they often have products that I need at a very good price but the main reason that I shop at my local store is because of the staff.
I am a customer of some years of age and not in the best physical and mental health ( due to a bereavement) some days and I often use my shopping trips as a social outting too and I find that the staff always greet me with a smile and a kind words, which goes a long way when I am having a not so great day.
The main member of the team there is a chap by the name of David. He is always smiling and happy ( or at least he appears to be) and always offers me a warm welcome to the store. No errand is too big or small for him. He will always reach the things I need from the high shelves as I am shorter than some, he has helped me to my car if I am in some pain, he always lets me know if they have any special offers on and always has a kind word for not just myself but every customer that I have seen him interact with.
I have come to find out that he is not the store manager, which very much surprised me as he is always busy and helping his colleagues.
I did not want another day to go by without singing this young man's praises and I shall certainly continue to shop there while he is at work there.
5 STARS from me and thank you David ( not sure if he will see this but perhaps the upper management team could let him know how much I value his excellent service and I shall of course recommend this Rubery store to my friends and family ).

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Farmfoods has so many bargains i was in lidl today and 2 kg of chicken £12. 29. In farmfoods 5kg of chicken £16.00 that alone is worth going in

Farmfoods is a brilliant store that does very well, best by it's customers considering the stiff competition it has from Iceland, all the supermarket s, online & Amazon to be up against, the staff are overwhelmingly very good considering the backgrounds I see that they come from and the limited communication skills they have gotten from such.
Prices are excellent overall considering & they have specialist surprise discounts for on the ball customers, these sell fast as hot cakes, you have to be a loyal regular to be on top of these super promotions

2/03/2026
Read their comic they send out in post once a week with the postman
I made a list of the current offers they say they have in store
Result having walked around the swansea store for 40 mins looking for these so called offers
Nothing absolutely Nothing
I bought 30 quids worth of other goods and left
Long time b4 I go back there
Rubbish is not too strong a word
Trustpulot dont allow pictures🙄🤣

Love to shop in the immingham farmfoods well that was until i met sharon! I was waiting at a till (no staff at it) looking around to see if there was any staff, well down the bread isle there was 1 staff member, they looked up and towards the till then carried on with their work but by this point there was 6people waiting to be served at the till!! The staff member walk very very slowly up towards the till and i said ‘ is this the right till love’ after she looked me up and down like i was dog dirt on her shoes very abruptly she said YES!!!!! (I thought how RUDE) she throws your items down the other side of the till. She clearly dont care about customers or the items they buy! Its clear shes NOT1 to have on the shop floor as they say she might be better off cleaning rugs! In a different shop!!!! This is the 3rd time of having an issue with her and now others need to be warned about her attitude! The other staff that work there are grate even to say theres one lady who knows me know and NOTHING is to much trouble as i always get fantastic service from her!! ITS JUST SHARON!!! Shes NOT a nice person!!!!!

Farm foods offer very good value for money items, however stocks always seem to be low, no matter what time I go - more visits than not, everything I'm looking for is sold out or not enough on the shelf to benefit from the deals on offer e.g. 3 for £5. Can drinks deals (cases) is the only thing ever in abundance on every visit I make. We try to go on different days at different times but experience the same issue regarding stock, regardless. A shame really because prices are great value for money but left disappointed on every visit. Businesses buy in bulk to resell or use in their restaurants etc. There should be a limit to the amount businesses can buy so that normal households can benefit also!

I wrote a review about Jess The Manager of Holderness Road branch in Hull Previously and was Reassured Her Unprofessionalism and School Girl Bullying/Harrasment would be Challenged By Taya the Area Manager ,who I rang again today after Yet another experience were Jess deliberately tried and Succeeded in Winding me up by Starting a loud conversation with her Colleague which pretty much is the Norm were She Starts Conversations about Nice Customers giving Positive Feedback and that she and other managers were discussing and Laughing at Negative Feedback which She knows I have and quite rightly,Maybe she didn't know presumably because she is Immature and Unprofessional that,I began texting Taya who I rang when I got back to my Car Verbatim/ Word for Word what Jess was Saying,and Taya Apologised and assured me she was Challenging her behaviour Again,and I asked for Feedback also asking what the next stage of their complaints procedure was,I did emphasise that dispite Jess trying to involve her Colleague into The Conversation,and emphasised she was supportive when I complained about Jess before Christmas,and was Helpful lady getting me Rio drinks from a high shelf which the sign directs you to do, I told Taya I used to do lots of shopping in Farmfood Holderness Road,but Due to Jess the Managers unprofessionalism which slagging Customers off to other Colleagues is the measure of her total Disrespect of customers, and seems to Taya the area Manager who I understand was dealing with her yet again, and ringing me to give me feedback,I feel that Farmfoods higher Management needs to deal with these type of matters to Improve Customer relations ,as when you look up a Company the Base Line for Farmfood is poor, and wonder if that is Not Pointed out to Failing Unprofessional Managers ,That Their Interaction with Customers Represents The Company as a whole ,I pointed out that People who behave that way should Not be Forward Facing If as my Experience,they are unprofessional,and In Able to improve,That starts by Growing up,and not Action Like a Mean Girl School Yard Bully,You are Supposed To By Professional and Lead By Example,If You are Unable to do So change Jobs with No Customer Interaction!

To the polish staff member on till today sunday 22nd feb you realy need traing in customer service so nasty becouse i could not hear how much i owed and to be greeted with a smile would be nice she was rude to everyone needs training

Staff never stop and are busy from start to finish.
Every staff member has an excellent attitiude and always go out of their way to help in any way they can.
They could be supported better by their employer as Roker Retail Sunderland is a Hotspot for Shop lifters.
Farm foods hopefully realize how Loyal their staff are.
I appreciate the Customer Service I recieve.

Thank you
Regular Customer

I normally use Farmfoods for king prawns, fish & general snacks frozen veg etc.
I had previously purchased the 1kg bags of haddock @ buy 2 for £15 reasonable product nice sized fillets,not any more pack size has shrunk to 700g a 30% reduction same price as before but the fillets were a lot of small pieces.Aldi sell haddock fillets @ nearly £1 per kilo cheaper & I don't need to buy 2kg,sorry Farmfoods looks like Aldi will be my preferred frozen food shop

They never have in store what they advertise. Its just a scam to get you in the store. Once there, they hope you buy other things and forget what you came in for. I went in for a product they advertised and it wasn't there. I showed the manager what I came in for with the advert and he said he had never seen or heard of it. He even checked the company warehouse for it and they had never even had it in the first place. They should be reported to the ASA.

When arriving at the till after waiting in line the lady puts the closed till sign up not saying a word just abruptly placing it down..
I asked if I was now no longer in line to which I got no response and completely ignored...

I felt I had no choice but to move over to another till where I would have join the end of the queue again...
Once I got to the cashier I asked who the colleague was and if the manager was in... to my astonishment the rude lady was the manager.. Named Angie..

I feel for a manger to be so absolutely rude is highly unacceptable and disgraceful if that's how the manager treats customers I can only imagine how some of the other staff members get treated.. I feel this needs to be addressed as it really gives a poor out look of the company..