They can't seem to get the process right, every re-order things get stuck they can't ship on time, it's quite anxiety inducing. And they lack transparency, you should be able to quickly download you p... Ver mais
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Veja o que dizem as avaliações
This is an amazing option for anyone who is curious about whether they might suffer from ADHD, and who might benefit from medication if then diagnosed. For me that was the case. Obviously being tre... Ver mais
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The highly qualified, specialized practitioners at fastreat ; have taken me from the most extreme total collapse; to recovery; and now into treatment sessions within my monthly membership, I can’t s... Ver mais
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I chose Fastreat because it was one of the most affordable options and I'm happy I did. I expected a fast and effective service, which it is, but I'm writing this review because the customer service h... Ver mais
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Detalhes da empresa
Sobre FasTreat
Escrito pela empresa
At FasTreat, we are dedicated to revolutionizing mental health care by providing fast, affordable, and high-quality services, with a special focus on supporting individuals with ADHD.
Informações de contato
701 West Georgia Street, Suite 1500, V7Y1C6, Vancouver, Canadá
- +1 7786513154
- support@fastreat.com
- fastreat.com
4,3
Excelente
464 avaliações
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Respondeu a 100% das avaliações negativas
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This will cost you way more than you think..
Very frustrating experience.
I’ve been with fastreat for 3 months now and it’s been going okay other than the service is odiously expensive. You keep paying a monthly £99 membership fee and your private prescription comes up around £160 on top of that. That’s £260 ongoing a month on top of the assessment fee - this adds up a tremenndueous sum over time, taking in account that medication is completely free on the nhs once you wait for the onto or so referral.
One infuriating thing about this company is they could liaise with GPs to pass on medication prescription, so you could get your meds for £10 instead of £260 a month.. but surprise surprise, they refuse to do this.
Now, to my latest experience that pushed me to write this review.. I submitted my prescription renewal request on Monday. By the end of the day, I received a message that my prescriber is leaving the company and I’ve been assigned to a new prescriber. Fastreat instructed me to BOOK A £90 CONSULTATION with my new prescriber so that we can get ‘up to date’!! How ridiculous, they want to charge me for a consultation because THEY decided to change my prescriber!! I have nothing I need to consult them about, nothing to discuss.. I just want to get the same dose of medication I’ve been getting for the past 3 months. Mind you, there’s an online consultation form to fill out before every prescription, and these 15 MINUTE £90 video consultations are just the doctor reading out 10 questions from a sheet and nodding at your yes and no answers. Absolutely ridiculous and appalling.
I refuse to be paying for this and pay £360 for my monthly medication. I’ve been going back and forth with the doctor, and I’ve contacted fastreat on email multiple times beginning Monday. No reply, no resolution. It’s been a whole week and my medication is about to run out.
Absolute unfair let down - I would never have chosen to go with fast treat if it was more transparently clear to me how ridiculous the cats are going to add up.
27 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Dear Laura,
We are so sorry to hear about your recent experience and completely understand your frustration, especially regarding the stress of your medication running low. We would like to clarify a few points and, most importantly, get this resolved for you immediately.
First, regarding the transition to your GP (Shared Care Agreement): Please know that we fully support handing over care to GPs. However, strict medical guidelines require a patient to reach a completely stable dosage before a GP will accept a Shared Care Agreement. Once stability is achieved, we are more than happy to facilitate this transfer to help with your healthcare journey.
Second, regarding the change in your prescriber: When a provider leaves and you are transferred to a new one, our policy is to issue a complimentary Follow-Up voucher to ensure a smooth transition without any additional cost to you. It appears there has been a misunderstanding or a system error that asked you to pay the fee, and we sincerely apologize for this.
Finally, our standard response time is typically within one business day. If you have not received a reply for a week, there may have been a technical issue or emails may have been routed to spam, but we take full responsibility for this communication breakdown.
We urgently want to fix this and ensure your prescription is issued. Because we cannot identify your account from this public review, please email us directly at support@fastreat.co.uk. A dedicated specialist will immediately locate your account, apply the follow-up voucher, and prioritize your prescription request.
Thank you for your patience, and we look forward to making this right for you.
Sincerely,
The FasTreat Support Team
⭐ Avoid FasTreat
⭐ Avoid FasTreat – Extremely Poor Service and Misleading Practices
I had a deeply frustrating and disappointing experience with FasTreat. They heavily advertised a diagnosis report within 24 hours. It took 7 full days.
The doctor personally promised to follow up by Saturday – never happened. Multiple promised callbacks (Thursday and Friday) were also ignored. Instead of proper communication, I received generic template responses.
The 45-minute consultation I paid for was rushed and over in just 15 minutes. Despite requesting a refund before the report was issued, they continued charging and only partially refunded the £99 membership fee after significant pressure, while refusing to refund the £199 assessment fee.
This whole process caused unnecessary stress and wasted a lot of time. The service fell far short of reasonable standards under the Consumer Rights Act. Broken promises, poor communication, and substandard delivery.
I would strongly advise others to look elsewhere for private healthcare. Not worth the money or the headache.
FasTreat, do better.
26 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Dear Dakota,
We sincerely apologize for the frustration and stress you have experienced. We hold ourselves to high standards for communication, timeliness, and quality of care, and we deeply regret that your experience fell short of those expectations.
We completely understand why you are disappointed, especially regarding the delays and the communication issues you mentioned. Please know that we take your feedback very seriously. We have assigned a dedicated specialist from our management team to review your entire case history in detail. They will be reaching out to you directly to follow up, address your concerns, and work towards a proper resolution.
We truly appreciate you bringing these issues to our attention, as it highlights areas where we must do better. Thank you for your patience while our specialist looks into this for you.
Sincerely,
The FasTreat Support Team
The Nurse Practitioner i connected with…
The Nurse Practitioner i connected with is very helpful. The customer support of Fastreat are also prompt and kind.
Thanks!!
25 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Ibrahim,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
It's worth it
It's worth it. Everything is done online or over the phone with constant support and no delays. I work in telecomunications and have to travel for work but don't have a family doctor which makes using the conventional medical system inconvenient if not impossible. Fastreat changed my life.
1 de agosto de 2025
Avaliação não solicitada
Resposta da FasTreat
Hi Trevor,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
If you suspect ADHD this company will…
If you suspect ADHD this company will drive you so crazy with messing everything up and also leave you broke financially and emotionally.
25 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Dear Michelle,
We are so sorry to hear that your experience with us has left you feeling this way.
We take your feedback very seriously and want to understand exactly where things went wrong so we can help resolve this for you. Because this is a public platform, we cannot access your account details to look into your specific situation.
Could you please reach out to us directly at support@fastreat.co.uk and include your registered email address?
Once we receive your email, our management team will personally review your case history to understand what has been mishandled and work with you directly to find a solution.
We truly want to make this right and look forward to hearing from you.
Sincerely,
The FasTreat Support Team
Still waiting for sons prescription…
Still waiting for sons prescription despite the prescribwr recommending meds a week ago!!!! Today we ring boots to discover they hadn't signed his prescription so we now have to drive to boots (we live in a village) take a photo of prescription send it back to them and hope somebody picks up the message and wait for them to then contact the issuing prescriber and request another one sending no doubt another week. Go to wnybother company but avoid this like the plague myself and both sons have used this company we have paid over a thousand pounds and not one of us has meds yet!!!!!!!! I'm fuming so now we have walked into boots they have given us the unsigned incorrectly filled in prescription and we have rang fast treat whilst standing in boots who now say we will have to pay for another prescription and wait for it to be resent!!!!! Are you guys actually trying to push me and my family over the edge because my son is now in massive distress and you have caused this!! This is one of 3 similar stories on different members of my family with fast treat !!!
25 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Dear Paul,
We are incredibly sorry to hear about this experience. It is completely understandable that you are furious, and we sincerely apologize for the immense distress this has caused your son and your entire family.
We want to fix this for your son immediately and investigate the issues affecting your other family members. Because this is a public platform, we cannot access your account details directly.
Please email us at support@fastreat.co.uk and include the registered email addresses for your family members.
Once received, our management team will personally take over this case. We will investigate the issues as an absolute priority.
We are committed to making this right for you and your family. We look forward to your email so we can resolve this immediately.
Sincerely,
The FasTreat Support Team
Quick access to an ADHD assessment with…
Quick access to an ADHD assessment with a doctor for a very reasonable price. This gave me the answers I've been looking for, for years. I was losing hope with the NHS waiting list so when I found out about FasTreat I was so relieved. The whole process was very easy and the doctor explained my treatment options to me very clearly. Highly recommended.
6 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Kirsty,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
The timing is fantastic
The timing is fantastic, I made an appointment online, and withing a few weeks i was diagnosed and prescribed medication.
12 de junho de 2026
Resposta da FasTreat
Hi Nicolas,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
clear communication
10 de junho de 2026
Resposta da FasTreat
Hi there,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
All in all a very disappointing…
All in all a very disappointing experience was assessed and diagnosed paid the extra 99 pounds then another 89 pounds but my titration appointment made me feel like my concerns with the selected medication wasn't listened to when I have challenged that this may not be the right medication for me the charged an additional 89 pounds then the clinician didn't show up to the appointment,
Now I have a diagnosis and medication I'm not sure I can even take
It's basically a disappointing service and I'm starting to feel as though this maybe a scam
Very distressing
17 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Aaron,
Thank you for sharing your feedback. We’re really sorry to hear that your experience has felt disappointing.
We’ve already arranged for a dedicated support specialist to follow up on your case, and we have also scheduled a Second Opinion appointment so another clinician can review your situation and help clarify the safest next steps for your treatment.
We take concerns like this seriously and want to make sure you feel properly supported. Please keep an eye on your email for the follow-up details, or contact us directly at support@fastreat.co.uk if you need anything urgently.
Warm regards,
The FasTreat Support Team
Dr. Natacha Cromier
Dr. Natacha Cormier is wonderful and thoughtful in her approach. I am glad to see that FastTreat has prioritized hiring quality professionals. I hope they never forget that. It really makes all the difference and will ensure its longevity in the market.
Another smart thing the creators thought of is: --the App itself! It is very user friendly. Its clear they have designed it for the ADHD brain! Haha.
The check-ins are so helpful and much needed. I have needed to check in with Dr. C in taking this medication while attempting to navigate life. Its a "thing" in adjusting on how to utilize the medication. Its not that easy and more than just "taking a magic pill".
Looking forward to seeing what i am capable of moving forward. I feel more than hopeful. I feel excited about the possibilities.
Thank you FastTreat.
4 de abril de 2026
Resposta da FasTreat
Hi Karine,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
I had quite a complex problem with my…
I had quite a complex problem with my account and was able to get it sorted with help from Vanessa
15 de junho de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi Matt,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Life changing results
Super easy to use, supportive providers who give you the help you need. Life changing results.
14 de junho de 2026
Resposta da FasTreat
Hi Katarzyna,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Great all around
The service was quick, informative, easy to use, and worth the cost.
8 de junho de 2026
Resposta da FasTreat
Hi Jennifer,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Great service
Great service, excellent practitioners who are always available for help and support. Can’t fault my experience with them.
14 de junho de 2026
Resposta da FasTreat
Hi KATIE,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
It's always great to talk to Mark
It's always great to talk to Mark. The service provided is excellent.
10 de junho de 2026
Resposta da FasTreat
Hi Nikhil,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
I am still waiting for a follow-up…
I am still waiting for a follow-up assessment, 11 days after my initial assessment, and I have had no further contact from the clinician, despite already being charged £199.
28 de maio de 2026
Avaliação não solicitada
Resposta da FasTreat
Hi George,
Thank you for reaching out, and we sincerely apologize for the delay.
We have looked into your case, and we want to assure you that your care is our top priority. Because of your specific medical profile, we wanted to ensure you receive the most appropriate and specialized care possible. As a result, we took extra time to specifically match you with one of our Senior Clinicians.
Please don't worry, a dedicated support specialist is now actively managing your case, and our team will be contacting you very shortly to get your next appointment scheduled. Furthermore, to better support you and to make up for this delay, your upcoming appointment to complete your initial assessment will be completely free of charge.
Thank you for your patience and understanding. Please keep an eye on your inbox, and if you have any immediate questions, you can always reach us at support@fastreat.co.uk.
Warm regards,
The FasTreat Support Team
Kameka is great
Kameka Sarju is great, she listens well and responds promptly. I’d recommend her
6 de junho de 2026
Resposta da FasTreat
Hi B A,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Great experience
Great experience, I was diagnosed at the age of 28 by Dr Tinuola and then forwarded to the Nurse practitioner James for discussing my medication. They were both professional and thorough in the diagnosis. This is something I’ve always suffered with and it’s been a relief to finally have a diagnosis. If you think you have ADHD I would definitely recommend FasTreat.
6 de junho de 2026
Resposta da FasTreat
Hi Reece,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
Felt finally seen and was so seamless
The booking process was so easy. Had the thought, looked it up, booked for the next day and just finished my assessment today, and the process was so seamless and way less daunting than I initially thought.
4 de junho de 2026
Resposta da FasTreat
Hi Valerie,
Thank you so much for sharing your experience with FasTreat! We are truly grateful that you chose us for your ADHD care.
Knowing that our team provided the compassionate, professional support you deserve means the world to us. Feedback like yours confirms that we are on the right track and motivates us to keep raising the bar.
We are here to support you every step of the way. Wishing you the very best on your health journey!
With gratitude,
The FasTreat Support Team
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