Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
A empresa respondeu
Localização
Trocar localização9 Bridlesmith Gate, NG1 2GR Nottingham, Nottinghamshire, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Ver mais
A empresa respondeu
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... Ver mais
A empresa respondeu
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Reino Unido
- 01159 418295
4,7
Excelente
237 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick collection
Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
24 de setembro de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Jacket is a great colour and fit
Jacket is a great colour and fit
Service in store was amazing
20 de setembro de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
One of my Happy Places
Shop was well stocked and the staff were polite friendly and helpful
29 de agosto de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes and amazing customer…
Lovely clothes and amazing customer service. Very friendly and helpful staff.
20 de agosto de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great clothing very well made
Great clothing very well made, returned to shop and changed for different size, very good service.
20 de agosto de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy shopping experience
Easy shopping experience, lots of space in the changing room and just the right amount of help given.
29 de julho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Content customer
Pleasant staff, nice product (short-sleeved shirt). The only negative was that the range of shirts was limited and I only found one that I liked.
28 de julho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
First time I have visited the store in Nottingham
First time I have visited the store in Nottingham. Very easy to find the store from the tramline. The store was clean and tidy, give a good shopping experience.
19 de julho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery to store
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
30 de junho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Tara Mono Midi Dress
Delivery very quick and quality is very good.
Staff very helpful.
24 de junho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service opted for click and…
Excellent service opted for click and collect. My item arrived in store within the timeframe and collection was easy.
7 de junho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ordered 2 tee shirts online
ordered 2 tee shirts online, all easy and picked up from store. one did not fit and simple return and re-order. staff were very helpful
9 de junho de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Fat Face, very poor Evri !
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem is with Evri, who are very unreliable……numerous delivery estimations,left on doorstep, and no attempt to ring doorbell, and all delayed /changed. Everyone in our village are moaning about Evri, and I fear it will cost Fat Face some online business if they continue to use them in our area.
9 de junho de 2026
Resposta da FatFace - NOTTINGHAM 3
Thank you so much for your kind words about our customer service and products – we really appreciate you taking the time to share your experience.
We’re very sorry to hear about the issues you’ve had with Evri deliveries. We completely understand how frustrating this must be, especially with the repeated delays and missed delivery standards you’ve described. Your feedback is incredibly valuable, and we’ll make sure it’s shared with the relevant teams as we continue to review our delivery partners and the service they provide in different areas.
Excellent service when purchasing a…
Excellent service when purchasing a item or returning a item
25 de maio de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop was welcoming and wel laid…
The shop was welcoming and wel laid out.
I had to exchamge an item and this was done seemlessly.
13 de maio de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A very productive and pleasant experience.
The shop is well laid out and the staff are pleasant and very helpful.
I ordered on line this time and collected the items at the shop. Very smooth process.
I love Fatface clothes. I am an older person who wants to look good and stay fashionably relevant. The clothes fit well and are amazing quality.
11 de maio de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Beware buying shoes
I bought some leather shoes a week ago.
I have worn them once . They now have a large mark on the side of the shoe which won’t come off . I had proof that I had them for only a week!
I returned to the shop in Nottingham to ask if they could be replaced. The manager was most unhelpful.
She said they had been worn inappropriately (only worn approx for 3 hrs )used in the rain, as the buckles she said were rusty, I had not worn them in the rain . Leather shoes surely can be worn when the weather is unpredictable but as I said I hadn’t worn them in the rain . I had worn them outside but only to the postbox.
I rang Fatface and was told its policy is not to refund as they had been worn outside and it was the manager’s decision.
I am quite saddened at the way the manager in the shop dealt with my request and her attitude . I have always enjoyed going in to the Fatface shop in Nottingham as the staff are so friendly .
This experience, I am sad to say , has made me not want to go into the shop again .
3 de maio de 2026
Resposta da FatFace - NOTTINGHAM 3
Good morning, Minnie
Thank you for your feedback. After inspection, the marks on the shoes were assessed as wear related rather than a manufacturing fault. As per our returns policy, footwear worn outdoors cannot be refunded or replaced. Our store manager followed this policy correctly. We’re sorry you were disappointed with the outcome and appreciate you taking the time to share your experience.
LE
Good sale buy
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smaller than I actually measure. The trousers are well made in a sturdy cotton, but drape nicely and are not stiff. Reasonable sale price and lovely greeny blue colour.
24 de abril de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online
Ordered online. Collected in store. Always good quality and value for money.
25 de abril de 2026
Resposta da FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.