Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
A empresa respondeu
Localização
Trocar localização9 Bridlesmith Gate, NG1 2GR Nottingham, Nottinghamshire, GB
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Veja o que dizem as avaliações
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Ver mais
A empresa respondeu
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... Ver mais
A empresa respondeu
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Reino Unido
- 01159 418295
4,7
Excelente
237 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff are very friendly and…
The staff are very friendly and helpful. Ime extremely pleased with my purchase
29 de junho de 2023
Avaliação não solicitada
Resposta da FatFace - NOTTINGHAM 3
Good afternoon, Elizabeth
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Lovely staff member
The staff member was lovely and very helpful helping me with an exchange
17 de junho de 2023
Resposta da FatFace - NOTTINGHAM 3
Thank you for your feedback regarding your recent visit to our Nottingham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I wasn't able to make up my mind which dress to buy
I wasn't able to make up my mind which dress I should buy, when I asked a sales assistant she told me that one of the styles looked better on me, so I bought that one.
10 de junho de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Tessa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - NOTTINGHAM 3
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive experience when shopping with us! - RS
Thank you Fat Face! I love your products and the fact you…
I love your products and the fact you try hard to make them more environmentally friendly.
3 de junho de 2023
Resposta da FatFace - NOTTINGHAM 3
Thank you for your review! We are thrilled to hear of your positive shopping experience with us and we look forward to seeing you again soon! -RS
Easy website to manoeuvre
Easy website to manoeuvre. Good to find sizes available. Easy pick up from store with friendly helpful staff.
6 de maio de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Summer treats
I bought a green and white knee length dress and lilac midi dress with side split. Both fit really well, although definitely come up large. I'm usually a 14/16 and these were both a 12 with room to wriggle
30 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very supportive and helpful service…
Very supportive and helpful service from staff in shop
11 de maio de 2023
Resposta da FatFace - NOTTINGHAM 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Best customer service I have ever had…
Best customer service I have ever had in a clothes shop!! By a mile. The staff were so polite and happy and helpful and went above and beyond to help me choose some dresses. Great bargains in the sales!! Thank you Sarah
4 de maio de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality sale goods
Excellent quality sale goods, efficient delivery to store, friendly, helpful and good humoured staff. Many thanks
29 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was straightforward.
It was straightforward.
Not given 5 stars as the woman couldn't find my order on the system but found it in the back.
8 de maio de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Bridget
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Resposta da FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fantastic choice of beautiful clothes
Fantastic choice of beautiful clothes. Some excellent sale bargains too.
Staff are so helpful and friendly.
Great service. What more could you want?
23 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Ann,
Thank you for this review!
It's so amazing to read such positive comments about the quality of our clothes and the service that you have received. We hope that you enjoy your new clothes and continue to have great experiences with us.
Have a lovely day!
JH
Just the best company to deal with and…
Just the best company to deal with and has the nicest clothes. The store is always clean and inviting but best of all the staff super nice.
24 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Good afternoon, Jay
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Great service
Great service.
Would have liked less sale items and more summer clothes in store
21 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Online order delivered quickly to shop
20 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Resposta da FatFace - NOTTINGHAM 3
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear. Take care, BP
What a differetely love the dress
Absolutely love the dress, great fit true to size. Very prompt delivery by Royal Mail ! Also very helpful staff when shopping in Nottingham store.
16 de abril de 2023
Resposta da FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Thanks Lisa J!…
I visited this Fat Face a couple of months apart and both times got such wonderful lovely service from a member of staff named Lisa J. Both times I was a bit of a faff, needing help with specific things or wanting a specific item if clothing. Both times Lisa was so helpful and happy to be going the extra mile to assist me! I like Fat Face as a brand anyway but this particular store is extra friendly!
14 de janeiro de 2023
Avaliação não solicitada
Resposta da FatFace - NOTTINGHAM 3
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I've shared your comments with the Nottingham store so they can pass on your kind words to Lisa. Have a lovely day! CD
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