Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
A empresa respondeu
Localização
Trocar localização9 Bridlesmith Gate, NG1 2GR Nottingham, Nottinghamshire, GB
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Veja o que dizem as avaliações
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Ver mais
A empresa respondeu
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... Ver mais
A empresa respondeu
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Reino Unido
- 01159 418295
4,7
Excelente
237 avaliações
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Resposta da FatFace - NOTTINGHAM 3
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The clothes fit really well the size…
The clothes fit really well the size you order , good quality brilliant delivery service
21 de março de 2023
Resposta da FatFace - NOTTINGHAM 3
Hi Jean, thanks for taking the time to leave a 5* review! I am so pleased to read that you are happy with your recent purchases, and we hope to welcome you back soon. All the best, LB
Staff are friendly and helpful
28 de janeiro de 2023
Avaliação não solicitada
Resposta da FatFace - NOTTINGHAM 3
Hi there thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick no quibble exchange in store for…
Quick no quibble exchange in store for online purchase with only email proof of order/purchase
30 de dezembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In a scale of 1 to 10, I would give 9 (towards 9.5)
In a scale of 1 to 10, see below.
- Staff: "10"
- Shop design: "10"
- Clothes design: "8.5 towards 9"
- Clothes quality: "8.5 towards 9"
10 de dezembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Good afternoon, Ektoras
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Wrong size ordered online
Wrong size ordered online, swapped in store no problem. Great customer service. Thanks
3 de dezembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
After having a lovely experience buying…
After having a lovely experience buying a dress in store in my usual size, I was really disappointed when I tried it on at home to find out it was smaller than usual on the bust. I rang the store to see if they had it in the next size - luckily they did and the lovely staff offered to save it for me until I could get back to the store in a few days time.
28 de outubro de 2022
Resposta da FatFace - NOTTINGHAM 3
Thank you so much for your wonderful review. We really do try our best for our customers to make sure they have the best experience when shopping with us, so to read comments like this is amazing. Your feedback is deeply appreciated and your comments will be sent to our lovely team in store - RS
Everything is perfect Colour is Great…
Everything is perfect Colour is Great Fit is Perfect
11 de novembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Thank you for your review. We are thrilled to hear that you are happy with your order! - RS
Store really uncomfortably too warm…
Store really uncomfortably too warm upstairs. Staff member on till too busy chit chatting to serve so had to go downstairs to pay.
29 de outubro de 2022
Resposta da FatFace - NOTTINGHAM 3
Hello there! I am sorry to hear that you had an uncomfortable visit to one of our stores. This information has been sent over to the store for further investigation. - RS
Bought something on line
Bought something on line. Wrong size so exchanged in store. Couldn't have been more helpful.
14 de setembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi Sheelagh, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I brought a lovely bag in the Fat Face…
I brought a lovely bag in the Fat Face sale whilst I was away in Stratford (Amazing,helpful Male Assistant). I adored the bag, however, it was faulty. I looked online to see if I could obtain a replacement, no luck,my local store, no luck. Upon a shopping trip to Nottingham I returned my faulty bag never dreaming I would be able to replace it. Once again met by such wonderful, helpful staff and the assistant remembered she had one left in the stock room. Absolutely over the moon with my purchase and the overall experience with both shops. You are all a credit to the company, many thanks 😘
16 de setembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi Bea, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience whilst shopping in Nottingham and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - NOTTINGHAM 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had to return an item and as usual…
I had to return an item and as usual the staff were helpful and efficient. All staff are friendly in this store and take the time to give advice when needed. Very good service
23 de setembro de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Notts
Nice clean store great selection of sale items daughter's 9+5 both got a bargain. Staff helpful + smiley 😁 overall great experience 5*
26 de agosto de 2022
Resposta da FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Great customer service
Had a wonderful experience at the Nottingham store on Saturday. Wonderful customer service and the most helpful staff who assisted with putting together outfit suggestions on the spot. Special thanks to Nat, Zoe and Amy for doing a great job.
20 de agosto de 2022
Avaliação não solicitada
Resposta da FatFace - NOTTINGHAM 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The dress I ordered didn’t suit me
The dress I ordered didn’t suit me. The instructions to return online were very clear. I decided to return in store and the process was very straightforward and the assistant was extremely helpful and gave further information about postal returns.
22 de agosto de 2022
Resposta da FatFace - NOTTINGHAM 3
Good Afternoon
Thank you for your review.
I am so pleased to hear of your recent experience in our Nottingham store. Please be assured that I have passed this onto the crew members involved for you.
EP
Fabulous service from several staff…
Fabulous service from several staff whilst in he shop. Always love Fat Face!
16 de agosto de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good clothes
Very good clothes! Your clothes are very nice and are very quality. Thank you!
3 de agosto de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi Florin, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear. Take care, LE
The order was slow on being despatched…
The order was slow on being despatched but eventually arrived well packed, I would say if the shop kept sizes in stock we would have purchased from them rather than on line.
The shoes are of good quality and comfortable,
1 de agosto de 2022
Resposta da FatFace - NOTTINGHAM 3
Hi there, thank you for taking the time to leave your 3* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, extremely friendly and pleasent
18 de julho de 2022
Avaliação não solicitada
Resposta da FatFace - NOTTINGHAM 3
Good afternoon, Andy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Enjoy the rest of your day and stay safe. JB
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