Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line.... Ver mais
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Veja o que dizem as avaliações
I love Fat Face clothes - they are just ‘me’ and are my go to brand. Sadly, staff in store at our local branch need to practice saying “please” and “thank you” but I am trying not to let that put me o... Ver mais
A empresa respondeu
I ordered a dress online and it arrived in my local store which saves me paying for postage and helps the environment! I usually wait for an offer on the dresses as they can be expensive, but I had... Ver mais
A empresa respondeu
Gorgeous, warm, cosy jumper, almost wish it was winter so I can wear it now 🤣
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contato
8 High Street, TN30 6AP, Tenterden, Kent, Reino Unido
- 01580 764396
4,8
Excelente
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
In store better than on line
The assistant in store all very helpful, I ordered on line and was told to wait for an email to say the item was ready for collection, I didn’t receive an email.
6 de setembro de 2023
Resposta da FatFace - TENTERDEN 2
Hi Joanna, thank you for reviewing. I'm so glad you had a positive experience in store! Our system does show an email being sent out to let you know it was ready to collect, so we're not sure why you didn't receive that! I hope you like your new jumpsuit. Take care, CD
Great quality products
Great quality products - love it because they're recycled
Nice store and staff
26 de agosto de 2023
Resposta da FatFace - TENTERDEN 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
All round positive experience
I ordered trousers online and they were delivered to my local store (Tenterden) in good time. I love the clothes so that's an easy one. The ordering process was easy. The store at Tenterden is always a great experience too. Staff are great and all round a positive experience.
21 de agosto de 2023
Resposta da FatFace - TENTERDEN 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass on your feedback about our lovely store crew, too. Take care – LB
Resposta da FatFace - TENTERDEN 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good quality rugby top
Good quality rugby top. Ordered & delivered to store no problems . Thankyou
16 de agosto de 2023
Resposta da FatFace - TENTERDEN 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - TENTERDEN 2
Good Morning Bet, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day - JW
Easy collection from store
Prompt delivery. Easy collection and informed throughout the whole process.
Great products too 😊
29 de julho de 2023
Resposta da FatFace - TENTERDEN 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
What can I say
What can I say? The dress was what I wanted and it fitted perfectly. Really pleased. Delivery was perfect. No regrets. Thank you!
22 de julho de 2023
Resposta da FatFace - TENTERDEN 2
Hello Susanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent thank you
8 de maio de 2023
Resposta da FatFace - TENTERDEN 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience with us! - RS
Store pick up, very disappointing
I thought it would be easier for me to have my ordered and purchased items to be collected at my local store. How wrong was I. The order confirmation advised me that I would be sent an email when my items arrived at the store. Sadly no email and several calls, I was told that my items arrived at the store four days ago. Very, very disappointing indeed.
10 de maio de 2023
Resposta da FatFace - TENTERDEN 2
Hello Paul
Thank you for taking the time to leave your review.
I am sorry to hear of your negative experience with poor communication for your order.
I'll be sure to pass your feedback on to the relevant departments for their attention and consideration.
Thank you, LE
Efficient service.
I did click and collect, very efficient service. The staff were friendly and approachable.
8 de maio de 2023
Resposta da FatFace - TENTERDEN 2
Thank you for your kind comments. We are thrilled to hear that you've had a wonderful shopping experience with us! - RS
Fat face are always professional
Fat face are always professional. Good online site, fast delivery and easy returns.
30 de abril de 2023
Resposta da FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Everything fits well-(unlike some…
Everything fits well-(unlike some retailers)- so I am never disappointed with my buys. Great sale prices too- and it's so easy to do 'no quibble' returns -for when I've ordered multiple sizes on line. Quick delivery too. I love visiting my nearest shop when I can- but having had Long Covid- ordering on-line has been great for me.
28 de abril de 2023
Resposta da FatFace - TENTERDEN 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reliable and professional
Reliable and professional. Great quality clothing, at a reasonable price.
26 de abril de 2023
Resposta da FatFace - TENTERDEN 2
Hi John,
Thank you for this 5* review!
It's so good to hear that we have been able to give you great customer service. We hope that you enjoy your new items.
Have a lovely day!
JH
Always friendly and helpful staff in…
Always friendly and helpful staff in Fatface Tenterden.
16 de abril de 2023
Resposta da FatFace - TENTERDEN 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Tenterden store - this is great to hear. Take care, BP
Resposta da FatFace - TENTERDEN 2
Hi Veerle, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to shop with fat facev
9 de novembro de 2022
Resposta da FatFace - TENTERDEN 2
Good morning Julia
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Tenterden FatFace employee gets my vote!
I have been searching for a suitable summer "straw" bag for the summer and in particular for our late summer wedding anniversary holiday near Nice this September. It had to be three things
1. Copious but not cumbersome
2. Must have a zip fastener for security but still look casual
3. Value for money
FatFace had the very bag to match my needs. I telephoned the Tenterton store as our local Tunbridge Wells FatFace store were out of stock. The male sales assistant could not have been more helpful. He searched nearer stores for me to find this bag and searched physically in his shop (in case the computer had not updated since the last sale).
In the end to ensure I receive this he suggested I buy the bag on line and that it would be free and speedy delivery.
I thanked him. You are lucky to employ him and I wish I could remember his name.
31 de agosto de 2022
Resposta da FatFace - TENTERDEN 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Sent promptly
Sent promptly. Items well made and item that didn't suit was returned without hassle and refunded quickly.
23 de maio de 2022
Resposta da FatFace - TENTERDEN 2
Hello Alison,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
New spring dress with freebies!
I bought a new spring dress from the Tenterden store. The staff were very helpful and the experience was a good one. I was even offered some free coffee bags at the till!
31 de março de 2022
Resposta da FatFace - TENTERDEN 2
Good afternoon Lindsey
Thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
Have a lovely day-DW
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