Fabrique Avaliações 

I ordered two dresses from the website one in a small and the other a medium. I had to open both packages on arrival as the sizing could not be seen on the outside. I tried on the medium and it fitted so I did not even get the other dress out of the packaging. I returned it and have today been told they will not refund me as the label on the dress had been removed although the tags were there. This cannot possibly have happened as a result of anything I did as the dress was entirely intact as I’d been sent it. I did not even try it on. Do not buy anything from this site. It is obviously a scam that is ripping off the customer. This has never happened to me before and I have returned clothes to other reputable retailers before now. I’m really upset about it

I should have read the reviews here earlier. With $600 purchase of a handbag, they didn't even use DHL which should be the cheapest way for international delivery. So the shipment almost took forever to arrive, more than three weeks or even longer, and the tracking was always in somewhere China. I have bought a lot from other online stores outside US, this is so far the worst. Won't go to the website any more.

Order #: 4R716925X1P

I purchased an item from Fabrique using an affiliate discount code. At the time of purchase, the product was not marked as final sale, and there was no indication at checkout that it would be ineligible for return. My return request was even approved by Fabrique’s support team, yet weeks later, they refused the refund, claiming the item was final sale.

Worse, the returned item was delivered and received by Fabrique, but no refund was issued and I received no communication whatsoever until I reached out. Their own policy states that refunds will be processed within 7–10 business days of receiving the return—this deadline passed long ago.

I’m shocked to now see so many negative reviews about Fabrique’s return process. This company is a scam. Retroactively changing return eligibility and ignoring their own policies is fraudulent. Avoid at all costs.

The two pairs of pants I kept are beautifully cut, made from high-quality textiles, and feel like true wardrobe staples. However, the return process for the rest of my order was more cumbersome than expected. At this price point, a smoother experience would go a long way. I had to request a return authorization via email, and though the website promises processing within 7–10 business days they receive the returned items, I received no update or refund until I followed up on day 18. While customer service was courteous throughout and issued the refund promptly after my inquiry, ideally, the process would be more reliable. I hope the returns experience is streamlined in the future, because I’d love to recommend Fabrique without reservation.

Terrible return process. Ordered a short trench coat. It was terribly wrinkled and I did not like the fit. I have multiple pictures of myself in the coat with the “do not remove or you can’t return” big red tag. It was not removed. The company received the item and says tags were removed so they won’t accept it and I will have to pay shipping to get it sent back to me. I will be doing a chargeback from my credit card if it’s not rectified. I will also contact better business bureau. Terrible company. Do. Not order!!!
Edited to respond to company. There was no other tag other than the red tag on the item. There were no tags held on by strings. I did not remove ANY tag.

Terrible return process – no response and no return label!!!

RMA #63WBKC99

I placed my order on March 28 and received the package on April 7. I submitted a return request on April 10, well within the return window. This is now day 4 since I submitted the return request through your website.

I trusted your return policy, which clearly states that I would receive a return label automatically within 24 hours. However, it’s been 4 days and I’ve received nothing. I checked my spam folder — still nothing.

I’ve emailed customer service multiple times and have only received automated responses. There’s no phone number to call and no real support. On top of that, the return window is about to close.

Now I’m stuck with an item that doesn’t fit, and I have no way to return it. After checking Trustpilot, I found that many other customers are facing the exact same issue. This looks like a consistent problem — not just a one-time slip — and feels like a scam pattern.

Your company has truly let me down. I could’ve been a loyal customer because I genuinely liked the idea of supporting diverse designers and unique styles — that’s what brought me to Fabrique. But this return experience has been awful, and I’m extremely disappointed.

Do NOT order from this company. It’s a scam.

I ordered two dresses and neither of them fit. I received the order on March 19 and submitted a return request that same evening at 9:47 PM.

Their return policy says customers have 7 days to return items. Today is March 23 (day 5) and I have still not received a return label or any response, despite multiple emails. I have proof of all communications.

Here’s the worst part:
They’ll likely try to blame you by saying they already sent the label, but it “must have gone to your spam folder.” Or later, they’ll claim “USPS didn’t receive your return package” — these are common tactics they use, as I’ve seen in many reviews.

This company is clearly trying to stall until the return window expires, so they can deny refunds.

I’ve already filed a dispute with my credit card company (Capital One / Visa) and I hope they don't reverse the transaction. I’m warning others now: avoid this company at all costs.

This company has no intention of honoring its return policy. It’s a scam. Avoid at all costs.

I should have looked up reviews before buying. Saw this company on Instagram, probably like everyone else. I bought a jacket and shirt, still haven’t received the shirt. The jacket was huge. You go to return it and they say they will follow up with a return label. Short story, you have to reach out again to get the label. They really don’t want you returning anything. The quality is fine. I think still very overpriced. Just disappointed, would highly recommend not buying anything from them.

They give you an RMA # but they don’t issue you the return label. Plus they tell you send it within 7 days to avoid charges. It has been 3 days and they have yet to send me the return label. I have emailed their support 6 times so far, and now they don’t respond to me. I would not recommend any business with them because if the product does not work out, you are left hanging.

This company is untrustworthy when it comes to returns. They only try to rectify if you make noise, like bad reviews and social media reviews. In Addition, know that you can also dispute the charges with your credit card company and they will contact their bank to reverse the transaction. Do all of the above. Report mal practice with BBB and the FTC so they stop hurting other consumers. Make noise to protect the consumer.

Beware, if you cancel the dispute, you cannot reopen it. So please let your credit card company handle it for you and don’t fall into any deals with fabrique to settle outside the dispute. You are taking risks.

BTW, the fabric quality was ok, but this $700 coat was full of white wool fiber all over, stray threads, and even milk like stain on the collar, where if you rub it, the flakes fall. Quality control is questionable.

I agree with rest of the reviews. Return process is such a nightmare!! I have requested for a return 5 days ago and never get any response from them or provided me with a return label. I spent $800+ on them, now i'm finger crossed just hoping this is not a scam. The hassle is real, never again.

After I posted a review of my experience, I heard back from customer service who made the process for purchase from overseas ready. So, fair is fair - I update my review - and look forward to purchase one of their beautiful pieces.

I returned the item I purchased from them since the quality of their item does not meet my expectations for that price (over 800 dollars). I asked customer service when I would expect to receive my refund; It has been over 5 days since they received my return. They kept telling me it would take 3-7 business days. Literally copy and paste from their website without really escalating the refund process. They have not started the refund process. I did not even receive any confirmation regarding the refund either. I have never seen any merchants process returns and refunds as inefficient as they do.

I purchased an item and it was back order till November. I decided to read their return policy and I am glad that I did. So I sent email to ask to cancel my order. On the next day I received an email Your order has been canceled at your request and your payment has not yet been refunded.
When will I get a refund??

I did a purchased Sep 25. 2024 and it’s a large size then I sent emails to service team then I want to return then I was told your IT system was down I need wait the return label now I just want even exchange to medium size

I agree with the reviewer who complained about the return process. I have had the exact same experience. I requested an exchange for the two pairs of jeans that I bought. They did go ahead and process the exchange. Sadly, those did not fit either (in fact the one pair seemed to be the exact same size as the first I received). But now I have 4 very expensive pairs of jeans- none fit and I can’t get them returned. Save yourself the hassle. The sizing is so inaccurate as well.