FEATURE Avaliações 674

I placed an order for four t-shirts and paid $61 for overnight shipping on Friday, March 22, 2024. The Feature website stated, "Guaranteed Delivery by March 25, 2024." THE BEST PART IS THAT FOR AN EXTRA FEE I COULD HAVE SELECTED, "SATURDAY DELIVERY." THIS IS AMAZING, THEY SAY IT TAKES UP TO THREE DAYS TO PROCESS AN ORDER, BUT YOU COULD PAY EXTRA ON FRIDAY MORNING FOR SATURDAY DELIVERY. INTERESTING, HOW DOES THAT WORK?

Only half of my order was shipped and delivered on March 25, 2024.

I e-mailed Customer Service and asked why only half of my order shipped. I explained that delivery was guaranteed by March 25 and therefore I needed the remainder to be cancelled and asked to be refunded the overnight shipping fee, since I am out of the country and no longer need the order.

The response was, "Your order has shipped, it can not be cancelled."

On Tuesday, March 26, I received a second e-mail informing me that the second half of my order shipped. I again e-mailed customer service, asked why they provided in accurate information on Saturday and asked for my order to be cancelled and my credit card refunded.

The response, "Your order has shipped and can not be cancelled."

Thank you for the helpful response. You shipped the order three days after I asked for it be cancelled, because you do not offer refunds. Feature is a scam! They are dishonest and unhelpful. I have the e-mail chain to prove it.

CUSTOMER SERVICE RESPONDED TO TRUST PILOT BEFORE THEY RESPONDED TO MY E-MAILS. THIS SPEAKS FOR ITSELF AND IS WHY I AM ONE OF MANY NEGATIVE REVIEWS COMMENTING ON YOUR HORRENDOUS SERVICE.

More about the store and service than shoe. Item still has not arrived and customer support is not willing to check on the package. Advised I had to wait 30 days from ship date to file a claim and receive refund. Will not be shopping at Feature again. The sneaker game is too large not to properly support customers.

Thank-you to whoever responded to my initial review on here. Because this perfectly illustrates my point. I again emailed customer service about my incorrect sizing of Salehe Bembury Crocs. Both were labeled as size 9, but there is a clear size difference between the two shoes. They told be nothing could be done again. As an online customer, I have no way in verifying the product that I am receiving. Thats on you, the company. How can I ever trust in ordering from you again without the fear of receiving an inadequate product? I simply can not.

Horrible return policy better be 100% if ordering from them.

I’ve had some good wins on the feature site and will continue to use to catch W’s for shoes. Site is easy to use and get around!

The customer service is terrible, they're slow to respond and they have no consequences because I have no way of reaching their supervisors. When I requested to speak to a higher level management, they just stopped responding to my email.

My experience shopping in-store and online at FEATURE has always been great. They always have the best shirts, kicks, and accessories I like. Their track record when it comes to shipping time has always been on point too. Def give them a visit and give your wardrobe the edge you’ve been looking for. Thanks for the threads ⚛️

Won't do returns. I ordered the wrong shoes and now I can use them. That sucks. Awful customer service, nonexistent.

Feature sent me two xxl items that won’t even fit a 5’6 140 pound male. I beleive they sold them for this reason. They needed to get rid of them. They did not disclose that they were children sizes. They refuse to refund and allow me to return the items. I would avoid ordering online from this website and they are misleading and will not refund you if the sizing is not correct.

THEIR A FRAUD STORE. ILLEGALLY DEBIT MY CARD FOR THE NEW RETRO JORDANS. ENTERED MY INFO MANUALLY IN LAS VEGAS. SAID I ENTERED A RAFFLE OF $231.OO N I WON. BS! HOW CAN I MANUALLY ENTER MY INFO FROM HERE. U CANT CONTACT CUSTOMER SERVICE. THEIR ISNT ONE AT ALL. THEY NEED TO BE IN SERIOUS TROUBLE.

CROCK OF BULL-I WAS SO PISSED 😡 OFF! I IMMEDIATELY CONTACTED MY CREDIT CARD COMPANY.

THEY HAVE ALOT OF BAD REVIEWS! THAT COMPANY NEED TO BE INVESTIGATED BY THE FEDS! IM REPORTING THEM TO THE BBB! I HAVE SINCE BLOCKED THEM. I CANT REMEMBER THE DATE. THE PURCHASE WAS MADE. RIP OFF FRAUD STORE N COMPANY😡🤬 HOW CAN I MANUALLY ENTER A RAFFLE IF IM IN LOS ANGELES??? THESE PPLS ARE TRYING TO COVER THEIR FRAUDULENT BUTTS. I REPORTED THEM. ITS ON!

I'm still trying to return my items. I brought the Essentials Fear of God outfit for my nephew in a XSmall the day I got it saw it was too big. Sent them the message the day I got my items first they said no returns due to final sale and other nonsense but my items did not state anything that was listed in their return policy which I read before placing my order. So I tried to compromise I saw the same brand in a 14/16 which is the next size down and they still say I need to exchange for the same thing and it is. I would not recommend this online store maybe if you stay in a state that have a store but most definitely not to order from them. Like I'm still within the 14 day return policy and non of the exception apply to my items. They need a 0 star rating!

Awful customer service. Returned shoes that were clearly worn previously and they would not refund my card (only offered store credit) because there was a piece of TAPE on the box when I sent it back. Unacceptable- Do not trust this company.

Terrible customer service!
Wore an item once. The seam starts to split, obviously a defective item. I contact customer service and what do they say: You took the tags off so we can't accept this item back.
I won't ever shop with Feature again, but if you do, remember to keep your tags on so you can return the item when it falls apart.

Ordered an item Dec 9th and it showed up over 2 weeks late on Jan 11!! and??...Damaged WITH **TWO** Big holes in it. Cost me $144 and these people dont want to do the right thing and give me a FULL refund. DONT BUY HERE!

They robbed me. I ordered 4 T-Shirts they shipped one and said all 4 were delivered. I made numerous attempts to contact them all were ignored.

I bought a Tee for my nephew as a Christmas gift. The size was not accurate, the shipping cost was $22.87. It's way too large for my nephew but I was told that we couldn't do exchange or return since it's marked as final sale which I couldn't recall that it's marked "final sale" at the time I purchased it. The only communication was using their online ticket system, and the ticket was closed no matter the issues was still not solved. I wish I took snapshot of description before purchasing it. Anyway, it ruined my dear nephew's holiday and mine too. I will never buy anything from this company from now on.

Slowest Service Ever !!
$17 Shipping Fee,
it’s Been 3 business Days,5 days in Total & Not One confirmation About My Order Being Worked On !
SMH

Love the brands and styles the store and online offers. Will be definitely shopping here on the regular!!! Have recommended to all friends and family