Ferris Wheel Press Avaliações 

I have to give a shout out to Neha and Sara with the customer service team at Ferris Wheel Press for helping me out with an issue I had with my Carousel Pen that was redeemed using the Mystery Pen points redemption on their website.

I know that Ferris Wheel Press is a pretty controversial company among the Fountain Pen community on Reddit, and I can understand why. I, personally, enjoy all the ink products I've gotten from them through the years I've been buying from them.

My biggest complaints have always been the expensive shipping charge, which they are shipping from Canada (or as far as I know were) so it comes with international shipping and the biggest issue I had with them: their extremely slow customer service response.

I had some issues with orders in the past with the checkout process and contacted customer service and it took nearly a week if not a week to get a response from anyone who handled their customer service. They seem to use Zendesk as their customer support platform, and at the time things were not very well streamlined. If you followed up on your initial contact, it seemed to put it at the end of their queue.

This time around, however, I got an initial reply, albeit automated, within hours of submitting my request. It instructed me to submit a service request referencing the customer service ticket which I did. I received a reply to both tickets from an actual person within 24 hours. And resolution within another 24 hours.

This customer service experience has significantly improved and I have to give credit where it is due.

If you've had issues with FWP in the past because of lack of communication from Customer Service or had issues getting in touch with them, I would say it may be worth giving them another chance. They are a bit expensive with shipping but they are a Canadian company shipping internationally.

I give 4 stars versus 5 because of my previous experiences not being perfect, but those previous experiences would have given them a 3 star instead of 4, so they've definitely improved.

Thank you again Sara and Neha!

I discovered Ferris Wheel Press back in 2020 and after my first order at one of the Retailers I started shopping on the official website. You have way more there, plenty of discount codes and cool promos. Yes, shipping is expensive, but it also motivates you to spend a little-bit-more to get free shipping.

Had some issues with Customer Service, but "poking" them usually does the job!

The inks are beautiful and honestly the best I've ever used, and I tried a lot of different brands. Absolutely stunning colors, unique and rich, that usually look better in person, than on the pictures.

Pens? I had a beef with "The Brush", because of how I grip the pen, but their newer Bijou works great. The nibs are very pretty! The Carousel pens are nice and cheap, which makes a great gift for the kids, that are just starting their adventures with fountain pens.

Overal, honestly, my favourite pen/ink supplier.

Quick customer service on adding missing points to my loyalty account! Also my first and only order (so far) in Canada came within a week of ordering with everything in perfect condition, I loved my inks :)

I've been getting inks and pens from these guys for a year now, they're always beautiful and there's a huge variety. They're always releasing new stuff to get excited about. I just realized today that I had used my rewards points on something that was no longer available. They had what to do in the faq of the rewards page, with a link, and after an easy form to fill out I submitted it and, no shit, less than an hour later someone had sent me a very polite email telling me it was already fixed. Good lord, they're showing off now.

Neha is always a great help and usually is great at finding a suitable solution! I always have a pleasant encounter with her.

I filled out the reward point redemption refund form and didn't hear back for about a week. I reached out via email and heard back within an hour with Sara already processing the points refund and confirming they were ready for me to use! I placed an order immediately. Sara's help was so needed because my points were about to expire! Thank you so much!!

I had a question about one of the rewards, and the Ferris Wheel Press team responded with kindness, clarity, and care. They not only explained the situation regarding my order, but also thoughtfully refunded the reward points so I could use them again in the future.

Their customer service feels just as magical and charming as their products. I’m grateful for their support and excited to keep collecting points toward my next reward. Thank you so much, Ferris!

Had an issue with my order and customer service handle it quickly and professionally allowing me to get my replacement product with no hassles at all. Was very happy with the service and that it was resolved in timely manner.

I had some issues with loyalty program and reached out for help. Through the whole interaction I dealt with one person, they made me feel like that understood my issue and managed to sort it out for me. Some of the things that stood out for me - asking questions for clarification in such a way that I didn't feel like an idiot for not mentioning in the first place. Just absolutely lovely! Thanks

Even when I was confused with an ongoing deal (funnily enough because the deal ended up being an even better offer) the staff was very helpful on ensuring I still got a deal. The response was prompt and polite. Great customer service!

Any time I have had any sort of issue @ferriswheelpress handles it in a timely manner. I have been extremely satisfied with all my products & with customer service. I have been doing business with this company for quite some time. They care about the products they put out & they care about the customers satisfaction. 💜 🎨 🖌️

I ordered a pen, two inks, and two converters. They got lost in transit and FerrisWheel helped me get a replacement fast and easy! I’m so thankful for their help! Especially my email correspondence, Yusra! I am so excited to use my pens!

Honestly had the loveliest, swiftest experience with Yusra in customer services. I had an issue with an ink and they were so understanding, and replaced the ink for free.

I was happy when I received the package. The first thing I go for was the pen for my pens collection. Opening was pen box, empty, I was like this not right. Looked underneath the box and around in the box. Nothing, empty, just a shell box. No pen. I check my other 3 items all those were fine. So sad, where's the pen??? I did a ticket on the website for it. Communicating back and forth with Neha was great, updating me within the week multiple time, letting me know that they were looking into the problem. And did not left me hanging or waiting long for a reply. Im very grateful and happy for the service. Thank you Neha!!!

I can't wait for the Bijou FP replacement pen, to add to my collection with my other fwp pens that I have.

So far I have
Joule FP (gift from my sister)
2 Aluminum Carousel FP
3 Carousel FP
Rollballer FP (gift from my sister)
2 dabbler needlepoint pens (.5/.8)
(was 4 but gifted 2 to my other sister)

LoTR FP (backer)

My next goal is adding a Marquise FP to my collection :)

Products are always great and they have the best customer service!

The customer service is unmatched. The staff are super understanding and respondc every time, even if it's just my thank-you email. You can yell it's real people who care. Wonderful experience.

I have been a lurker for a while before my husband purchased several items for my Christmas present last year. I have enjoyed romanticizing my writing with these pens all year and the collection of inks are all so beautiful. I love that they frequently have new ones. I have purchased a few additional things myself as well as backed their kickstarter. I love the price point for the carousel pens as it allows me to bring a pen to work without the fear of my more expensive one getting lost or stolen. When I had an issue with the daily spin, the problem was handled quickly, kindly, and without issue, that really solidified my opinion of this company. I will continue to purchase from Ferris Wheel Press probably until I have more inks than I know what to do with!

Ferris Wheel Press not only has the most vivid, imaginative sparkly inks, their customer service is outstanding. I had a mistake with my order and resolved it quickly and painlessly.

Absolutely exceptional customer care. Swift responses, good advice, quick solution. Many thanks to Neha for her patience and time!

Update:
I recently ordered from the Ferris Wheel Press brand website and am very happy with my purchase! I ordered about 5 full-size inks (4 calligraphy inks + 1 fountain pen shimmer ink) and 1 smaller sized bottle.
The inks were shipped separately and came intact a day earlier than expected. No spillage and all inks were perfectly packaged.
The shimmer ink "Little Miss Jubilee" is absolutely stunning! I would love for FWP to bring back "Poison Envy"!

This review is based on my experience of calligraphy ink purchases via Amazon ONLY and NOT via Ferris Wheel Press site.

As a calligrapher, I was introduced to Ferris Wheel Press via IG. As they are Canada-based, I saw that the shipping would be expensive for one bottle of ink and initially passed on it. When they announced they were on Amazon, I could not wait to try out their calligraphy ink and was not disappointed. Both of their sparkling and matte inks are rich and absolutely gorgeous. You do need to clean your nibs more often as the ink is a little thick compared to Sumi Palace.
I own four and will make sure to order the Lord of the Rings Collection when it comes back!