There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.
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Veja o que dizem as avaliações
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Ver mais
A empresa respondeu
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Ver mais
A empresa respondeu
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Iluminação
- Designer de iluminação de paisagens
- Fornecedor de lâmpadas
- Loja de móveis ao ar livre
Escrito pela empresa
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Informações de contato
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Reino Unido
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First Class Lighting & Great Service.
One of my neighbours asked me if I could find him some coloured outdoor string lights! After searching around with no avail, I was put on the a company called Festoon Light and spoke with a sales person, Josh. He was very friendly and helpful over the phone and emails. I explained exactly what I required and he sorted everything out for me and about a week later, the lights arrived and were fitted the next day. A top quality product which looked great when fitted and thanks to some first class information and service from Josh.
Many thanks!
21 de dezembro de 2024
Avaliação não solicitada
Resposta de Festoon Light
Thank you so much for taking the time to review your experience with us, Terry! I am so pleased that we were able to satisfy your needs for the custom festoon. Thank you once again - Josh
Resposta de Festoon Light
Thank you, Stuart! We appreciate you taking time to review our product and service - Josh
great company
12 de dezembro de 2024
Resposta de Festoon Light
Thank you, Steven! If there is anything else we can do for you please let me know. Josh
Fantastic efficient and fast service…
Fantastic efficient and fast service and great lights which were in stock
9 de dezembro de 2024
Resposta de Festoon Light
Thank you, Susan. Your kind words are greatly appreciated. We thank you for taking the time to review our product and services - Josh
Resposta de Festoon Light
Thank you, Carol. That is exactly how we try to make it for our customers! Thank you for leaving a review. Have a wonderful Christmas!
Garden Festoon Lights 20M connectable
Very good quality lights.
Definitely need a wire hanging kit.
Very pleased.
2 de dezembro de 2024
Resposta de Festoon Light
Thank you for your honest review, Nick. We appreciate you taking the time to do this. If you need anything else, please let us know. Have a great Christmas
Resposta de Festoon Light
Thank you, Simon. We appreciate you taking the time to review our service and product! Have a great Christmas
Received just what I hoped for
26 de novembro de 2024
Resposta de Festoon Light
Thank you for your review, Julie!
Wow, great 365 festoon range and customer service
Wow, after many hours trying to find good quality festoon lights for permanent outside installation I came across this company. Their 365 range is great 50cm spacing and very good quality. I mucked up my order and they sorted it out straight away and they sent the stuf I actually needed and I received it the next day. I have no doubt these will last a good number of years (5 year guarantee for a start). Great customer service. Can't fault them. Thanks
25 de novembro de 2024
Resposta de Festoon Light
Thank you, Kevin. Your kind words mean a great deal to us. We appreciate you taking the time to review our service, and we are thrilled that you like your lights - Josh
Resposta de Festoon Light
Thank you once again for your orders, Barrie. We appreciate you taking the time to review the product and service. If you need anything else from us, please let me know, and I will assist you as best as I can - Josh
I can’t recommend this company enough!
I can’t recommend this company enough. We bought some festoon lights and light bulbs. Unfortunately we mistakenly ordered the wrong bulbs. We contacted them to see if they would exchange them. There was no hesitation whatsoever. We returned the wrong ones and within two days they sent the ones that we preferred. Excellent customer service and the products are of high quality too. Thank you Festoon Lights, we wouldn’t hesitate using you again!
11 de novembro de 2024
Resposta de Festoon Light
Thank you, Jane! We are truly grateful for you taking the time to review our service and product. We are delighted that your lights look how you visualised them, that is the most important thing to us.
Great service
13 de novembro de 2024
Resposta de Festoon Light
Thank you, John! We appreciate you taking the time to review our service.
Resposta de Festoon Light
Thank you, Neil! If you need anything else from us, please let me know, and I will assist you as best as we can
Great customer service and great…
Great customer service and great quality product.
12 de novembro de 2024
Resposta de Festoon Light
We appreciate you taking the time to review our product and services, Gurdip. It means a great deal to us. If we can help you in any way in the future please let us know.
Resposta de Festoon Light
Thank you for the review, Ian. We appreciate you taking the time to review our service.
Very good service
30 de outubro de 2024
Resposta de Festoon Light
Hi Nicola, thank you very much for taking the time to review our service. Your kind words are greatly appreciated.
Very helpful sales rep (Josh)
Very helpful sales rep (Josh). I was in touch with another online company for domestic festoon lights but chose festonlighting because of their prompt response via email and throwing some discounts too. Delivery was prompt and everything was in order.
29 de outubro de 2024
Resposta de Festoon Light
Thank you very much for the review! We always strive to be the best that we can be. If you need any help with any other installations, please let me know. We would be more than happy to help
Does what it says on the tin
Does what it says on the tin. Very necessary in these dark evenings.
21 de outubro de 2024
Resposta de Festoon Light
Thank you, Barbara. We appreciate you taking the time to review our service. Sometimes that is what is needed!
Ok I ordered 70 sockets but there were…
Ok I ordered 70 sockets but there were 71 which meant my calculations were out
The extended lead was poorly added and not v neat and one of the cables in between 2 bulbs is twisted which is not throwing the bulb out at an angle
18 de outubro de 2024
Resposta de Festoon Light
Hi Suzy, thank you for taking the time to review our service, we are really sorry to hear about the issue with your festoon and would love the opportunity to rectify this. If you could please reach out to us directly with a photo of the twisted cable/bulb, this will allow us to better understand the issue.
All our custom festoon is made to measure by hand, unfortunately, this does mean we are subject to human error and sometimes we make mistakes. We can only apologise for this and the inconvenience it has caused you.
We are a small team that prides ourselves on our customer service and would love the opportunity to rectify our mistake. Please reach out to us by email at info@festoonlighting.com or call the office on 01257 795186 between 10am-5pm and we can get this replaced for you as soon as possible.
I look forward to speaking with you,
Josh
Just the job
The light arrived unannounced but it is just what I wanted and works perfectly.
2 de outubro de 2024
Resposta de Festoon Light
Thank you, Roger! If you need anything else form us please let me know
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