There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.
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Veja o que dizem as avaliações
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Ver mais
A empresa respondeu
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Ver mais
A empresa respondeu
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Iluminação
- Designer de iluminação de paisagens
- Fornecedor de lâmpadas
- Loja de móveis ao ar livre
Escrito pela empresa
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Informações de contato
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Reino Unido
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I wanted a decent quality IP65 rated…
I wanted a decent quality IP65 rated festoon. When these arrived I was delighted with the quality of them and I think at a really good price.
When I was installing them, I had an issue which I contacted festoonlighting about and they could not have been more helpful. the offered ways to sort the problem without any hint of it being an issue. Issue sorted and the lights look fantastic in the garden.
Great product and I would definitely recommend the company.
4 de junho de 2025
Resposta de Festoon Light
Hi Leigh, thank you for your kind and honest review. We will always do everything possible to ensure that our customers receive the installation they desire. That is paramount for us. We are delighted that you are pleased with your installation. Thank you once again!
Great quality festoon lighting
You know when you order stuff on line and you’re not sure of the quality of what you’re buying until it arrives… well this time when I opened the box the quality was excellent! This festoon lighting is seriously good quality and at a very reasonable price… if you’re looking for strong, robust high quality festoon lighting, look no further, order this.
2 de junho de 2025
Resposta de Festoon Light
Thank you, Warren!! We are delighted that you can see the quality of our festoon lights and what we are trying to achieve in terms of high-quality, sustainable lights. We cannot thank you enough for leaving this review.
Resposta de Festoon Light
Thank you, Stephen. We appreciate you taking the time to review our products and services
Excellent again …
Second time I’ve used this company and both quality and service is excellent - thank you
15 de maio de 2025
Resposta de Festoon Light
Thank you, Ian. We appreciate you taking the time to review our products and service and also for returning and trusting us with your lighting display.
High quality
Searched for a long time for professional high quality lighting for our courtyard So happy I chose festoon
12 de maio de 2025
Resposta de Festoon Light
Thank you very much, Claire! We are delighted that your courtyard is looking as you wanted. If you need anything else please reach out
Resposta de Festoon Light
Thank you for your kind words, Steven. It is greatly appreciated
Heavy Duty means heavy duty.
Heavy Duty means heavy duty.
Excellent quality.
So well made.
9 de abril de 2025
Resposta de Festoon Light
It certainly does! Thank you for your kind words, Paul. If you need anything else in the future we would be more than happy to help - Josh
Great service and product
Great service and product. I have used Festoon Lighting several times and cannot fault them.
4 de abril de 2025
Resposta de Festoon Light
Thank you, Robert. We appreciate you taking the time to leave a review of our products and services.
Quality Products
These look so good up, and are so sturdy. They are high end festoon lights that will enhance any garden
31 de março de 2025
Resposta de Festoon Light
Thank you very much for your review, Gary. We are glad that you can see the quality in our Connect365 lights and thrilled that your display looks great! If you need anything else from us, please let us know! Josh
Fantastic product,best we have had and…
Fantastic product,best we have had and believe me,we've gone through so many. Ordering again,I would probably go for the 1m spacing as we are well lit up 🤣
31 de março de 2025
Resposta de Festoon Light
Hi David, thank you for taking the time to leave the review. We are delighted that your lights look good and we are grateful for your kind words about the quality of our festoon lights. Thank you! Josh
Great staff fantastic products first…
Great staff fantastic products first class nice one thank you
31 de março de 2025
Resposta de Festoon Light
Thank you, Harris! We appreciate you taking the time to leave a review of our products. Thank you for your kind words about the Connect365 products. If you need anything else please let us know
Resposta de Festoon Light
Thank you, Clive. We appreciate you taking the time to review our products and services.
Excellent product
Excellent product. Bought these tp add to existing Festoon lights which have lasted for years.
13 de março de 2025
Resposta de Festoon Light
Thank you, John. We are delighted to hear your products are working as they should. We are grateful for the review of our products. thank you. If you need anything else, please let us know! Josh
Very pleased!
Great service, especially after I ordered the wrong item!
Easy to deal with, friendly and excellent products.
This is the second time we have used Festoon Lights, and we will again in the future
10 de março de 2025
Resposta de Festoon Light
Thank you for your kind words, John! We are so pleased you had a good experience and grateful for your kind words. Thank you!
Well worth the money
Really good quality compared to all the low voltage led rubbish we’ve had before. You can choose your own type of lamps to go in .
24 de fevereiro de 2025
Resposta de Festoon Light
Pete, thank you for your glowing review. We are happy that you love the lights and even more so that you can see what we are trying to achieve with the quality. If you need anything else please let us know. Thank you - Josh
You delivered the goods as ordered but…
You delivered the goods as ordered but I ordered the wrong unit , my error, given the low price I just returned it and put it down to experience,
13 de fevereiro de 2025
Resposta de Festoon Light
Thank you, Joe. We really apprecaite taking the time to leave a review especially when the product didnt work out for you. I am always getting things wrong myself. Plenty of expereince gained. Thank you - Josh
First Class!
“I purchased all my Christmas tree lights from Josh, and he was exceptional throughout the entire process. Not only did he advise me on the right amount of lights, but he also suggested the best Christmas range. His service was incredibly reassuring, and the lights themselves were absolutely first-class. I wouldn’t hesitate to recommend these products.
Jan Ward
27 de janeiro de 2025
Resposta de Festoon Light
Thank you for your kind words, Jan. We are overjoyed that you Christmas lights worked so well for your outdoor tree. We apprecaite you leaving a review!
I’m sorry to say that it took over six…
I’m sorry to say that it took over six weeks to deliver my order.However now that I have received it I am very pleased with it,the quality is superb
17 de janeiro de 2025
Resposta de Festoon Light
Thank you for your review, Audrey. As mentioned to you over email, we tried contacting you to make sure that what we were sending you was the correct item. As you had only ordered a single starter cable with no prior order under the same email, we needed to identify the correct cable that you required. This is to help our customers avoid paying any return shipping costs. The item that you had ordered was different to the item that you needed so this was a necessary step.
Unfortunately, we were closed and out of office for Christmas when you replied so your corrected order was shipped as soon as we returned in January. We can only apologise for this delay.
As a small business reviews are incredibly important to us and we are disappointed to receive a 1-star review, as we felt our intentions were well-natured. Nonetheless, it is great to hear that you have received your cable now and it works for you. If you need anything else please let me know - Josh
Outside security lighting
Kept well informed about the order sent wrong order put phone me up to say they sent someone else,s order sent my order the next day. Still waiting for the return label to arrive so that I can sent this package back to the company. Down side the price quoted did not includes VAT and delivery so more expensive than advertise
7 de janeiro de 2025
Resposta de Festoon Light
Hi Ian, thank you for your review. Thank you for being so understanding when we sent two parcels to you.
We have tried contacting you directly via email to arrange a date for the collection of the incorrect order but have yet to receive a response. If it is easier for you to call the office to arrange this, our number is 01257 795186.
We feel passionate about pricing transparency, so all our prices on-site are inclusive of VAT, and delivery is currently free for over £50. As far as we are aware, there are no exceptions to this. It is something that is automated by our web platform provider. However, if there is something specific on-site that has caused your confusion over this issue, we would love to hear more about it so we can fix any potential errors in future.
We hope to hear from you soon. If you need anything in the meantime, please let us know. Josh
Awesome support
In the run up to Chrismas, a set of our Festoon lights we had had for a couple of year suddenly failed.
I contacted Festoon to ask for troubleshoot & spare part advise, the team went above & beyond to help me and ultimately sent me replacement parts completely free of charge!
Very unexpected but fantastic support and our lights were up & running again for the festive season!
17 de dezembro de 2024
Avaliação não solicitada
Resposta de Festoon Light
Hi Matthew, we appreciate you taking the time to review your experience with us. We always try to help wherever we can, and in your case, I am thrilled that we managed to get a solution for you. Thank you for the kind words. Josh
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