Fetch Pet Health Avaliações 

68
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve unfortunately had my cats fall ill one after the other. The first developed a rare idiopathic immune disorder, requiring a blood transfusion and a week’s stay at the vet. The second suffered a st... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic, easy and smooth claim process. We’ve been with Fetch for two years and had to make our first claim for Emergency treatment this morning. After an exhausting night worrying about our p... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This scam of a company, they will take your money and cover you for nothing at all. Make sure your pet has never been to a vet before otherwise they will consider it a previous condition. Actually bet... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Animais
  2. também em
  3. Companhia de seguros

Escrito pela empresa

Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,5

Todas as avaliações

(68)

25 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Evie’s back surgery

My little doxie Evie had to have major back surgery. Fetch were amazing. Open communication, quick resolution, offered sympathy and understanding. Seriously so happy with the process. Thanks. Kristy Pearson

19 de setembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you, Kristy - we’re so sorry Evie needed major back surgery, but hope she's recovering well now ❤️‍🩹. We’re really glad we could support you with clear communication and a smooth, fast claims process. If you ever need anything, reach out anytime.🐾

Avaliado com 5 de um total de 5 estrelas

Easy claims & friendly service

Fetch have been great to deal with. I have my 4 cats insured and recently had to make a claim for my ragdoll, Jack. They sorted the claim out so quickly and it was nice to hear directly from the team throughout the process.

3 de dezembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thanks so much for the kind words, Katelin - and a big cuddle to Jack (and your other three cats)! 🐾

We’re glad the claim was sorted quickly and that hearing directly from our team made the process easier. If you ever need anything or have questions, reach out anytime - we’re always happy to help. Wishing you all a wonderful holiday season! 🎄😺

Avaliado com 5 de um total de 5 estrelas

Switched over to Fetch Now

Great to deal with, the ladies have always been great to me and Frankie as well as being very understanding. I switched from my previous insurance over to Fetch!

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thanks so much for the lovely feedback - we’re really glad you made the switch to Fetch! 🐾

It’s great to hear our team has been supportive and understanding for you and Frankie. If you ever need help or have questions about your cover, please reach out anytime - we’re always happy to help.🩷

Avaliado com 5 de um total de 5 estrelas

Great value and customer service

Great value and customer service! Great and easy to use app

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hey Amelia! Thanks so much for your review - so glad to hear you are enjoying Fetch! Reach out if you need us 🐾

Avaliado com 5 de um total de 5 estrelas

Really fast and helpful communication

Really fast and helpful communication, great app that's easy to use, very upfront about what is covered and when.

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hi Jenna! Thank you so much for your kind words. We really appreciate it. I'll pass this onto our team. Reach out if you need us! 😇

Avaliado com 5 de um total de 5 estrelas

DAX LOVES FETCH

When my dachshund Dax was diagnosed with IVDD, I was heartbroken and completely overwhelmed. It was such a scary time, and the last thing I wanted to worry about was how I was going to afford his care. Fetch honestly took such a weight off my shoulders.

Their app is super easy to use, I was able to submit claims and track everything without any stress, which made such a difference when my mind was already on Dax. The staff were always friendly and kind whenever I had questions, and I felt like they genuinely cared about what we were going through.

On top of that, their prices are really competitive, but they offer so much more than just insurance. They gave me peace of mind when I needed it most, and that’s priceless.

I’m so grateful to Fetch for helping us through one of the toughest times in Dax’s life (and mine). I honestly don’t know what I would’ve done without them.

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for sharing this, Sarah - we’re so sorry you and Dax had to go through IVDD. That’s such a heartbreaking and overwhelming diagnosis, and we know how scary it can feel as a pet parent. 🐾

We’re really glad Fetch could take some of that weight off your shoulders, and that the app made it easier to submit and track claims while you focused on Dax. Your comments about our team’s kindness mean a lot - we do care, and we’re grateful you felt supported during such a tough time.

If you ever need anything at all; questions, help with claims, or just guidance, please reach out anytime. Give Dax a big cuddle from us! 💛

Avaliado com 5 de um total de 5 estrelas

Bulldog-Lifelong Customer

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but supportive and helpful throughout the whole process. Every single claim has been honoured quickly and without fuss. They even set up direct communication with our vet, saving us from extra stress and paperwork. Thanks to this outstanding support, we’ll be bulldog-lifelong customers with Fetch Pet Insurance.

9 de setembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for sharing this - we’re so sorry your little bulldog has had such a tough first year, especially with five surgeries. That’s an enormous amount for any pet parent to go through. 🩷🐾

We’re really glad Fetch could support you throughout it all, honour claims quickly, and make things easier by liaising directly with your vet to reduce the stress and paperwork. As pet parents ourselves, we know how important it is to feel supported when life gets overwhelming.

If you ever need anything at all, please reach out anytime - we’re always here and happy to help. Give your brave little one a gentle cuddle from us. 🩷🩵

Avaliado com 5 de um total de 5 estrelas

If Archie could type

If Archie could type, he’d be paw-slamming 10 stars out of 5 for Fetch right now 🐾⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. Everything is super easy to follow, their customer service is friendlier than a Labrador at the park, and honestly, they’ve made pet insurance feel like a walk in the park (without the muddy paws). Couldn’t recommend them more – Archie and I are officially Fetch fan club members ✨✨

7 de setembro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Archie has excellent taste - we’ll gladly accept a full 10 stars (paw-slams and all)! 🐾✨

Thank you so much for the laugh and the lovely words. We’re so happy everything’s been easy to follow and that our team’s made the experience feel simple and friendly. If you ever need anything at all, you know where to find us - always happy to help.

Please give Archie a big cuddle from the Fetch fan club! ⭐️

Avaliado com 5 de um total de 5 estrelas

Seamless claim experience!

I recently had to make my first claim for my cheeky cat Quincey after she snuck into my sewing room and chowed down on a spool of thread- and thankfully the experience with Fetch was seamless!
I was able to speak to the 24/7 vet team to get urgent support on what to do next as soon as I saw what had happened, and the fetch team checked in on me throughout the process with the emergency vet. I felt so reassured and much more confident agreeing to treatment and making sure we were taking the right steps when I knew I didn’t need to panic about the insurance side of things.

Thanks especially to Emily for her help and support with the claim! It’s lovely to know you’re speaking to someone who genuinely cares ❤️

17 de agosto de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you for the review - we’re sorry Quincey needed an emergency visit, but so relieved the whole process was seamless.

It’s great to hear the 24/7 vet support and our check-ins helped you feel more confident about next steps, and that you didn’t have to worry about the insurance side while she was being treated. We’ll also pass your thanks on to Emily - she'll love it!😊

If you ever need anything, please reach out anytime - we’re always happy to help.

Avaliado com 5 de um total de 5 estrelas

Working in the animal industry...

Working in the animal industry I have seen my fair share of insurance companies! First time with Fetch which one of my newest family members. The claims process was so easy, quick and put your mind at peace that they are looking after my boy! 🐈‍⬛️

5 de julho de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you for the lovely review, Rebecca! Especially coming from someone in the animal industry, that means a lot. 🐾

We’re so glad your first experience with Fetch has been a good one, and that the claims process felt easy and fast while giving you peace of mind that your boy is looked after. If you ever need anything or have questions, please reach out anytime - we’re always happy to help.😇

Avaliado com 5 de um total de 5 estrelas

Amazing Service & Compassion

WOW. That’s all I can say. 7 month old puppy had liver issues, so many tests & a CT Scan which had me in the hole for more than $4000.00. Fetch covered everything. What’s more, I was dreading “texting to a machine” No machine here folks. I had the most lovely conversations & assistance with real people. We even shared photos of our fur babies & silly memes to make me feel better. I cannot rate Fetch enough. Funds straight back into my account within 24 hrs. Fetch is absolutely fantastic. Miss Mabel the Maltipoo & myself are ever so grateful!

20 de junho de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for sharing this, Yasmin - we’re so sorry your puppy had to go through liver issues. That’s incredibly stressful, especially with so many tests and a CT scan.

We’re really glad we could take the financial pressure off by covering the costs, and that you felt genuinely supported by real people (not a bot). It also means a lot to hear the reimbursement landed so quickly and helped take the pressure off!

Please give Miss Mabel a cuddle from us - and if you ever need anything, you can reach out anytime. 🐾

Avaliado com 5 de um total de 5 estrelas

Quality insurance company

Easy to reach support. Responsive. Timely processing of the claim. Great app.

17 de junho de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hi Emma! Thanks so much for your kind words. We really appreciate it and I'll let the team know 😇

Avaliado com 5 de um total de 5 estrelas

Fetch has been wonderful and I would…

Fetch has been wonderful and I would rate them 5 stars or more
Their customer service is wonderful and im very grateful for their wonderful support and their caring for Eli and myself
Would recommend fetch a 1000 percent
Thankyou fetch I appreciate it

12 de junho de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for the review Darryl - we really appreciate it. 🐾

We’re glad our team could support you and Eli, and that you felt genuinely cared for throughout. If you need us or have questions, please reach out anytime. We’re always happy to help!!

Avaliado com 5 de um total de 5 estrelas

Fetch is the best pet insurer

After having bad experiences with a previous insurer I did a lot of research on the best insurer for my new fur baby Tova.

After seeing the great scores on productreview.com.au, I went with Fetch. They seemed pretty new to the industry but based on the reviews I selected them.

An insurance policy is usually taken for when the unthinkable happens and unfortunately that's what happened with my fur baby. She suddenly fell ill and I had to rush her to the vet.

Fetch was absolutely amazing that not only did they confirm the pre-approval for the vet estimate in double quick time, as soon as I made the claim, it was approved within a matter of hours.

Their customer service is amazing and very responsive and a big thank you to Taylor and Annie from Fetch for being with us through this difficult time with Tova.

Fetch, you have found a loyal customer in me and there is no other pet insurance in Australia that can match Fetch. They are simply the #1 in Australia.

5 de junho de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you for such a detailed review - we really appreciate you choosing Fetch after doing your research, and we’re so sorry Tova got sick and needed an urgent vet visit.❤️‍🩹

We’re glad we could move quickly on the pre-approval and then approve your claim within hours, especially when you were dealing with something so stressful. We’ll also make sure Taylor and Annie see your kind words!

If you ever need anything at all for Tova, please reach out anytime🐾

Avaliado com 5 de um total de 5 estrelas

We are so impressed with Fetch…

We are so impressed with Fetch Insurance. Their quick and efficient service has been just been amazing. Our little dog needed a quick admission for a procedure and Fetch Insurance was so helpful and accommodating and quick with the pre-approval, we can not recommend them highly enough. They have also been great with our cat who also requires a procedure. We have been a little unlucky with our pets health but Fetch Insurance has been there for us and we are very grateful.

23 de maio de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hey Matthias. Wow - thank you so much for the lovely review. We’re sorry you’ve had a tough run with your pets’ health, but we’re really glad we’ve been able to support you through it. 🐾

It’s great to hear pre-approval was handled quickly, and that we’ve also been helpful with your cat’s upcoming procedure. We’re always happy to help, if you need us in future 😊

Avaliado com 5 de um total de 5 estrelas

Fetch has been incredible

Fetch has been incredible. The ease of using the app and the prompt replies are fantastic. We recently had to make a claim and it was seamless. Cannot rate them high enough

2 de abril de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hi Hayley! We’re really glad the app has been easy to use, our replies have been prompt, and your recent claim felt seamless. Thank you for sticking with Fetch!😇 🐶

Avaliado com 5 de um total de 5 estrelas

Peace of mind and quality service

When I first got my girl, she got a UTI. After all the initial purchase, vaccination and food costs etc, I was stressed about having to pay another vet bill so soon. Thankfully I had gotten her insured with Fetch, and the team was wondering with helping me out. Now I'm a little more at ease when I watch her run around crazily knowing that if something did happen, I can focus on getting her cared for rather than worrying about expensive bills.

12 de março de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you for your kind words Grace! As pet parents ourselves, we know UTIs are stressful enough without an unexpected vet bill on top of all the new-pet costs.

We’re really glad our team could help when you needed it, and that having cover has made it easier to enjoy watching your girl be her crazy self without the financial worry in the back of your mind. Reach out in future if you need us! 🐶

Avaliado com 5 de um total de 5 estrelas

I have two mini dachshunds insured with…

I have two mini dachshunds insured with fetch and it’s been nothing but seamless. It’s such an easy system to use and claiming is a breeze. I’m actually surprised every time I have to communicate with fetch because it’s always pleasant and easy!

12 de março de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for the lovely review, Melissa, and hello to your two mini dachshunds! 👋

We’re really glad everything’s felt seamless, that claiming is a breeze, and that every interaction with our team has been easy and pleasant. We’re always happy to help if you need us 🐶

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