Fetch Pet Health Avaliações 

68
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve unfortunately had my cats fall ill one after the other. The first developed a rare idiopathic immune disorder, requiring a blood transfusion and a week’s stay at the vet. The second suffered a st... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic, easy and smooth claim process. We’ve been with Fetch for two years and had to make our first claim for Emergency treatment this morning. After an exhausting night worrying about our p... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This scam of a company, they will take your money and cover you for nothing at all. Make sure your pet has never been to a vet before otherwise they will consider it a previous condition. Actually bet... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our poor little 18-month-old bulldog hasn’t had the best start to life, needing five surgeries in just one year. We are so grateful we signed up with Fetch Insurance. They have been nothing but suppor... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguradora de Animais
  2. também em
  3. Companhia de seguros

Escrito pela empresa

Hey there, we're Fetch Pet — vets, data whizzes, techies, and insurance experts changing the way we care for our pets. We’re building a subscription and accompanying app that brings together insurance, prevention, insights, and rewards to simplify pet health and help more Aussie pets thrive. And we’re just getting started. We’re backed by Aussie and international investors, including AirTree, vets, insurance CEOs, pet retailers, brand and marketing experts, start-up founders, and tech leaders. We have our own Australian Financial Services License (540762), and we’re underwritten by Pacific International Insurance (ABN 83 169 311 193).


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,5

Todas as avaliações

(68)

25 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fetch team is really help us for claim process …

Fetch team is really help us for treatment process. All team members support team and customer team are working fast. And i could find all my questions’ answers. Thank you so much.

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for your review. 🐾

We’re glad our team could support you through the treatment process, respond quickly, and help answer all your questions. Give your pet a cuddle from us!❤️

Avaliado com 5 de um total de 5 estrelas

5 star service

This is my first experience with pet insurance and I have never been happier or more grateful for the support I have received at Fetch. Service is efficient and claims are easy to process. Thank you so much Fetch!

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hi Lizzy! Thank you so much for the lovely words.
We’re really glad you’ve felt supported, and that the service has been efficient with an easy claims process. Give your lovely pet a cuddle from us all 🐾

Avaliado com 5 de um total de 5 estrelas

Fetch is great

Fetch is great - easy to deal with and I am grateful that they are covering my rehomed Greyhound with his tendonitis. It is stressful enough to have an ill pet without the added pressure of vet and medicine bills. Can't say enough good things.

22 de janeiro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thanks so much Lily, glad to have you both with Fetch 💖

Avaliado com 5 de um total de 5 estrelas

Harley Stomach Issues

Great work at the end to get the claim correct and finish the reimbursement process. Thanks to Emily for chasing up the full paperwork. Communication was good through the process and the well wishes were certainly appreciated 👍 Our Harley is all back to her best now, thanks to all from Fetch.....👋👌❤️

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thanks so much Graeme, really appreciate your kind words! So glad Harley is doing well 🐶❤️

Avaliado com 5 de um total de 5 estrelas

Ability to choose the best treatment

My dog Luna was only 14months old when she was diagnosed with hip dysplasia- the diagnosis in itself involved scans and specialist vets. Having Fetch insurance has given me the ability to choose the way forward that is best for Luna, making specialist physio, consults and surgery if needed affordable.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

That's so great to hear Katrina, what pet insurance is all about - I hope Luna is doing well 🐾

Avaliado com 5 de um total de 5 estrelas

Great experience- lovely staff

Our 12 week old puppy broke her leg, fetch insurance was super simple to use. Received quick and personable responses. So glad we went with them, saved us a lot of stress and money during a rough time ♥️

27 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Ah thanks Jess, really appreciate you taking the time to leave us a review 🫶

Avaliado com 5 de um total de 5 estrelas

Fetch offer a comprehensive pet…

Fetch offer a comprehensive pet insurance cover with no catches. Everything is up front and easy to understand. The app is brilliant and the claims process is so easy and quick. They communicate promptly through the app and are super friendly. I’ve had another pet insurance previously and this one is way better.

30 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Yay thanks Rebecca! So glad you like Fetch 💖 We'll keep making it better for you 💪

Avaliado com 5 de um total de 5 estrelas

Impressive service with fetch

I have had a pleasant experience with fetch, very prompt at replying to messages. They have worked very fast with the claim process. I cannot fault them I’m so impressed will be switching my other pet across to fetch aswell.

5 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much Tanya, really appreciate this 🙏

Avaliado com 5 de um total de 5 estrelas

So fast so friendly so effective

So fast! So friendly and kind! Sooo happy I pay $67 and now don’t have any excess! Claims and 80% refunds are processed SO fast! Thanks to Fetch, I don’t hesitate to take my angel to the vet knowing I’m covered!

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thanks Essena, we'll keep making Fetch even faster 🏃‍♀️!!

Avaliado com 5 de um total de 5 estrelas

Incredible

So far Fetch have been so incredible! This is my first dog and experience with a pet insurance company and I’m so glad I went with them. The process is so easy through the app and they are soooo fast at responding to any queries and reimbursing costs (same day)!

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Yay thanks Sofia, really appreciate your kind words! 🙌

Avaliado com 5 de um total de 5 estrelas

Best in Class Pet Insurance

Great service and super efficient app for making claims. Highly recommended!

12 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you!! So glad you're enjoying our pink Fetch app 📲🩷

Avaliado com 5 de um total de 5 estrelas

Fetch has been nothing short of…

Fetch has been nothing short of amazing. My chihuahua needed surgery for patella luxation and they have made the experience stress free from beginning to end. When your pet needs medical care fetch makes it easier to concentrate on their recovery stress free without worrying about the financials. You can also apply for pre approval so you are informed of eligibility before treatment. I’m so impressed with fetch and how they handled my surgical claim I have moved my cat to fetch now as well. My animals deserve the best of everything and I wouldn’t change insurers because Fetch is the best. The staff at fetch are experienced in the veterinary industry and will help you as much as they can.
Thank you Fetch team for the excellent service you have given me.

4 de outubro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for the wonderful words, Kim. We’re so sorry your chihuahua needed surgery for patella luxation, but we’re really glad we could make the process feel stress-free from start to finish. 🐾

It’s great to hear pre-approval helped you feel informed before treatment, and that your surgical claim was handled smoothly so you could focus on recovery instead of costs. Glad to have your furry friends with us 🩷

Avaliado com 5 de um total de 5 estrelas

Claims were easy and helped during…

Claims were easy and helped during difficult time with the loss of my baby boy

6 de dezembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hi Loreen. We're so sorry for the loss of your wonderful boy. As pet parents ourselves, we couldn't imagine anything worse. We're so glad we were able to be there for you during such a difficult period.❤️ If you do need anything, please reach out 🐾

Avaliado com 5 de um total de 5 estrelas

Fetch are quick to reimburse treatments…

Fetch are quick to reimburse treatments and are always checking in on how my dog is going.

30 de novembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thanks so much Natasha for the kind words! I'll pass them onto the team - they'll love to hear this 😇

Avaliado com 5 de um total de 5 estrelas

Best Pet Insurance EVER!

I have been with insurance companies before but they only treat you as a number but Fetch treats you like a friend. I love how they care and bend over backwards to make sure that the process is easy and stress free for you and your furry friend. The service I received in the last 2 days was exceptional and I will always be grateful. Im with Fetch for life and I highly recommend them to everyone.

28 de novembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hey Popi! Thank you so much for your beautiful words. 🐾

We’re really glad you’ve felt genuinely cared for and supported, especially over the last couple of days, and that we could help make everything feel easier and less stressful for you and your furry friend. Your trust and recommendation mean a lot to our whole team.❤️😇

Avaliado com 5 de um total de 5 estrelas

Thanks for your help Fetch

My dog had the worst surgery complications and ended up in Animal Hospital after knee surgery with pneumonia and gastroenteritis, he was so unwell. Feeding tube, oxygen tube and a lot of pain medication and worry. Fetch have been the best support, totally went far and beyond to help. A special thanks to Emily for helping with my claim. Thanks Fetch, you are the best ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

18 de novembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for sharing this, Sarah. We’re so sorry your dog went through such severe complications. That sounds incredibly frightening and exhausting. 🐾

We’re really glad we could support you through it and help take some pressure off while you focused on his recovery. We’ll also make sure Emily sees your special thanks. ⭐️

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fetch staff were so friendly and quick to respond to our claim! Very pleasant and understanding.

13 de novembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hi Amanda! Wow, thank you for this! I'll make sure I pass it onto our team. They'll love to hear this 🐶

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, claimed multiple times for multiple pets, always an easy process 🤩

13 de novembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hey Therese! Thank you so much for the kind words. We're so glad you're enjoying Fetch. Reach out if you need anything ❤️🐶

Avaliado com 5 de um total de 5 estrelas

Quick claims

Quick claims, app is great, customer service are helpful & responsive. I’ve been with Fetch for 1 year & had 2 claims. Nothing but positive experiences. I wish all my pets were with Fetch.

7 de novembro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Hey Simone! We’re so glad your first year with Fetch has been smooth - quick claims, an easy app experience, and a helpful, responsive team. 😊 Give your furry friends a big cuddle from us!

Avaliado com 5 de um total de 5 estrelas

The best pet Insurance

This pet insurance is the best pet insurance I found. I was originally with a big company and they messed me over. I’m so happy I found Fetch and am never changing. Would 120% recommend to everyone

23 de outubro de 2024
Avaliação não solicitada
logotipo da Fetch Pet Health

Resposta da Fetch Pet Health

Thank you so much for the review - we’re really glad you found your way to Fetch and that you’re having a better experience with us. 🐾

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