Fibrus Avaliações 

Great well pleased with the speed it was all done in a few hours exalant well done to all the team 👏

Our connection did not last 24 hours before it went off and we were left for a full weekend without internet, not a great start.
WE will need to purchase more wifi extenders as we do not have full coverage throughout the house

Clear and comprehensive information outlined on the telephone by a very polite and patient person.
A quick appointment for installation arranged and completed efficiently and seamlessly by a couple of pleasant chaps.

I had Aaron as my customer service agent two days in a row.
He helped get my ONT upgrade booked in for the very next day.
There were some tricky issues that were quite unique but he escalated it very quickly and got back to me incredibly quickly considering.
There was an issue with the upgrade which was no fault of his so I contacted him the following day and he escalated it further and I am awaiting response from them.
Very fortunate to have been assisted by him.

Quick and efficient installation. Excellent speed. Good customer service when I had a question

First up, being able to choose a broadband service where there’s no hidden price rises throughout the life of the contract makes it a winner from the start!
The entire experience of engaging with Fibrus, from their friendly UK-based sales team, to their local engineers, has been a positive one.
They’ve been fast, clear and efficient at doing what they’ve promised, and have actually over-delivered on those promises.
The installation process was excellent; the Fibrus engineer checked everything with me, explaining things clearly, and made sure I understood how to operate the app and software before he left. They installed the latest Eero hardware as part of the new fit.
The broadband service itself is incredible; close to 10x the speed we previously had (tests are showing slightly over 1000mps) for less than half our previous monthly cost!
Would highly recommend - a very different level of service all round!

install guys were great - very helpful. Spoke to Macey in customer services following day as wifi coverage easnt great in part of house- she was suerb and very patient

Within 30 minutes of my installation my Internet failed and I'm left without any service.
Have to wait at least 3 days for an engineer to attend to try and resolve the issue.

Fibrus forgot to cintact me to start off with when they couldn't do my original installation date due to the nature of a listed building. When the did turn up I was told between 8000 and ,1300 they messaged at 1310 to say they were in their way and turned up after 1400

Fibrus tech to install came on time & worked well. Gavin was polite & cleaned up well after drilling. He sorted out our 2 TVs to new broadband also.

My first call with your customer service didn't go too well as I was informed by the member of staff that my area was not providing Fibrus at this time. I rang back a second time and advised that I did not believe this to be true and was then informed by the same member of staff that I was correct. This did not leave me feeling very confident in changing my broadband provider to Fibrus. I didnt make a decision that evening but rang back the following day and my experience was completely different and the member of staff was both professional, knowledgeable and efficient. I am glad to say that after that, even with complications with the installation, the rest of the experience was first class.

I'm very pleased with my new Fibrus contract. I had a bit of difficulty connecting it but a very pleasant adviser phoned me and helped resolve the issue

Day of install the wi-fi didnt work, no engineer for a week, first week of contract and nitcworking, installer kinked a cable when installing

good service quick installation

Brilliant and quick installation. WiFi just perfect compare to other companies had before. Agents on the helpline very helpful.
Thank you!!!

That they give time engineer is calling and he arrives earlier than said so no one at home instead he went on and never answered WhatsApp when told I was at work and give number of the person at home

From start to finish the service was excellent