Your service is shocking! You installed broadband for my 90 year old father and Fibrus did not submit the letter of authorisation to BT for his phone number or broadband service. My father is in hear... Ver mais
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Veja o que dizem as avaliações
Vanessa ~ very pleasant, efficient …. and patient! 😂 Went away briefly to check something on the line but assured me she would phone back if we were disconnected. So ~ excellent communication with c... Ver mais
A empresa respondeu
Great workers installed the system quickly. I will ring your customer service dept as I requested installation soon after it went live. I was told we would need an overhead line so we did not procee... Ver mais
A empresa respondeu
Fantastic company!! I can believe how fast my internet is now! I used to have utility warehouse for many years and the last week I changed my broadband to Fibrus. They gave us 2 routers, so we have... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Informações de contato
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Reino Unido
- 02890993230
- fibrus.com
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Fast and efficient service
A great bunch of men pleasant
Brilliant and quick installation
Brilliant and quick installation. WiFi just perfect compare to other companies had before. Agents on the helpline very helpful.
Thank you!!!
That they give time engineer is calling…
That they give time engineer is calling and he arrives earlier than said so no one at home instead he went on and never answered WhatsApp when told I was at work and give number of the person at home
faulty landline
my problem is not resolved after 1 week my land line is still out
it happened after I renewed my contact forcanotherc18 months
so annoying
Renewal of Contract
Excellent service from the Customer Service Dept.
Resolved my query in an efficient and pleasant way.
The engineers that fitted the fibre…
The engineers that fitted the fibre cable were done in about 1 -5 hrs . Not 100 % happy how the package was explained in tnt sports . But have been on the phone yo your hrlp team yo sort things out a bit .🤔
The very nice lady i spoke to on phone…
The very nice lady i spoke to on phone made my day better she was very nice polite by far this is the first time i have talked to anyone in the team that has made me feel so grate and if i’m right her name was hannah she done a brilliant job in helping me with what i needed help with
Great service
John was the Fella who sorted my Fibrus out for me. He was very friendly and had it all done in no time.
Signal strength
Niall from the technical team was very good, explained things more clearly.
The guys that came were really polite…
The guys that came were really polite and respectful got it installed really quickly very impressed clean and tidy job and explained everything well
Pode usar a ajuda de IA para as respostasVer mais
New company good intentions but mixed…
New company good intentions but mixed application and liasion with previous provider. Still waiting for land line to be reconnected hopefully in the next few days. The Full Fibre household speed appears to be excellent

Resposta da Fibrus
New installation
New installation, planning with your engineer was easy, lovely chap to work with, explained everything beforehand, took time around the property to do tidy wiring, got us up and running very quickly
I’d rate your engineer a good 5 star
We have good coverage of broadband all around the house, you have been recommended to us as we have just moved here, looking forward to our future journey together.
Call staff showed great patience
Call staff showed great patience, diligence and politeness when helping me resolve a technical issue with my account.
Rubbish Speed.
Installed yesterday. Opted for 500 mbps. Getting nowhere near that. Completely vadiable. Ranges from 30 approx to 110 mbps approx. Finally contacted support. Some improvement to approx 160 now. Further improvrment to come hopefully. Support lady very helpful.
My daughter inlaw got this for me
My daughter inlaw helped me to get this. All was completed quick and it's amazing
Excellent service and excellent value-…
Excellent service and excellent value- we have recommended them to friends and family.
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