Great pair of fellas turned up to do my install in the pouring rain and wind. Really friendly and considerate, taking shoes, jackets off etc. I’d been a bit narked on the morning (8am) of the insta... Ver mais
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Veja o que dizem as avaliações
Vanessa ~ very pleasant, efficient …. and patient! 😂 Went away briefly to check something on the line but assured me she would phone back if we were disconnected. So ~ excellent communication with c... Ver mais
A empresa respondeu
Your service is shocking! You installed broadband for my 90 year old father and Fibrus did not submit the letter of authorisation to BT for his phone number or broadband service. My father is in hear... Ver mais
Great workers installed the system quickly. I will ring your customer service dept as I requested installation soon after it went live. I was told we would need an overhead line so we did not procee... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Informações de contato
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Reino Unido
- 02890993230
- fibrus.com
4,5
Excelente
21 mil avaliações
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Resposta da Fibrus
Hi Kieran
We are glad you enjoyed your hassle-free experience with us from start to finish. 😊
Kind Regards
Customer Experience Team
It was easy to arrange the installation…
It was easy to arrange the installation etc on the phone and it was great to be able to pick a date that suited.
The two guys who came to install were very polite, personable and helpful - a real credit to Fibrus.
19 de outubro de 2026
Resposta da Fibrus
Hi Amanda
Thank you for the wonderful feedback! 😊 It is fantastic to hear that booking your installation was such a smooth and convenient process.
We are also incredibly proud of the installation team for being so polite, helpful, and professional during their visit. Your kind words mean a lot to us, and we will be sure to pass your compliments along to them. 😊
Kind Regards
Customer Experience Team
Were very gd and work all dun well and…
Were very gd and work all dun well and on time
20 de outubro de 2026
Resposta da Fibrus
Hello Patrick
Thank you so much for the wonderful review! We are absolutely delighted to hear that our team did a great job and completed everything on schedule. We truly appreciate you taking the time to share your positive experience with us! 😊
Kind Regards
Customer Experience Team
No landline for at least 10 days
No landline for at least 10 days. No Ethernet connection available on router to connect desk top computer so generally not good, 30 minute wait to speak to someone at Fibrus. Not a happy customer
13 de outubro de 2026
Resposta da Fibrus
Hello Alan
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.
Regarding your landline service, when transferring an existing telephone number from another provider, we must wait for the current provider to release the number. This process typically takes up to 10 working days to complete, and we appreciate your patience while the transfer is being finalised.
We also understand your concerns about the number of Ethernet ports available. If you require additional wired connections for devices such as a desktop computer, games console, or smart TV, an unmanaged network switch can be connected to your router to provide extra Ethernet ports.
We apologise for the wait time you experienced when contacting our Customer Care team and appreciate your feedback, as it helps us improve the service we provide.
Kind Regards
Customer Experience Team
Competitive Package Without Hidden Additions
Clear communication; efficient installation; competitive package.
6 de agosto de 2026
Resposta da Fibrus
Hello
Thank you for the fantastic review! 😊
We are delighted to hear that you experienced clear communication, a smooth and speedy installation, and that you are pleased with our competitive pricing. It is wonderful to know we met your expectations at every stage.
We truly appreciate you taking the time to share your positive feedback!
Kind Regards
Customer Experience Team
Relatively easy to get contacted by…
Relatively easy to get contacted by customer service. Kind and polite.
This is my second contract with Fibrus after having closed the first one. In the first experience when I had to be contacted by customer assistant, few phone calls ended with "I will leave a note and come back to you within a certain amount of time" the same day or the day after to end up not being contacted at all, and when I called back and ask for developments no one knew about my previous calls and apparently no note was retrieavable. Since I was about to end the 14th day free cancellation period, and my connection was still weak in different area of the house and my issue wasn't sorted, all the info I needed were obtained by me calling repeatedly, I had to rush to cancel the contract in time as I wasn't sure anymore this was the right contract for me.
I had to make my mind up and I eventually decided to get a new contract with Fibrus again.
So all relatively good but I would improve communication between customer assistants so not to lose any messages or communication.
20 de outubro de 2026
Resposta da Fibrus
Hello
Thank you for taking the time to share your experience and for choosing Fibrus again. We're pleased to hear that you found our customer service team kind, polite, and easy to reach.
We're sorry to learn that during your previous contract, you experienced issues with follow-up communication and had to repeatedly contact us for updates. We understand how frustrating this must have been, particularly when you were trying to resolve concerns before the end of your cooling-off period.
Your feedback regarding communication between customer service teams and ensuring notes and updates are clearly recorded and actioned has been noted. We are continually working to improve our processes and the overall customer experience, and comments such as yours help us identify where improvements are needed.
Thank you again for giving us another opportunity to provide your service, and we appreciate your honest feedback.
Kind Regards
Customer Experience Team
Installation was done quickly and left…
Installation was done quickly and left tidy. The engineer was friendly and helpful.I was a bit disappointed that the pieces of equipment from the previous installation were left, meaning I now have two boxes on my windowsill and two on the wall underneath along with a cable and plug!!!
20 de outubro de 2026
Resposta da Fibrus
Hello
We are glad you enjoyed your experience with our friendly technician and that the setup was completed swiftly and neatly. 😊 We appreciate your feedback regarding the old hardware that was left behind.
We understand how frustrating it can be to have additional devices and cabling taking up space in your home. However, we are unable to remove another provider's ONT, as this equipment is designed to remain in place. Any routers or other equipment supplied by your previous internet provider can usually be removed and returned in accordance with their equipment return process.
Kind Regards
Customer Experience Team
Excellent time keeping and really nice…
Excellent time keeping and really nice workmen
13 de outubro de 2026
Resposta da Fibrus
Hi Michael
Thank you so much for the wonderful review! 😊 We are absolutely delighted to hear that our team arrived right on schedule and that you found them to be so pleasant and friendly. Providing a punctual and polite service is very important to us, and we will be sure to pass your lovely feedback along to the crew. We truly appreciate you taking the time to share your positive experience! 😊
Kind Regards
Customer Experience Team
All work do fast and perfect 100%
13 de outubro de 2026
Resposta da Fibrus
Hi Evaldas,
Thank you for the great review! 😊 We are absolutely delighted to hear that the job was completed so quickly and to such a high standard. Providing efficient and flawless service is always our top priority, and it is wonderful to know we met your expectations.
We truly appreciate you taking the time to share your positive experience with us. 😊
Kind Regards
Customer Experience Team
My download speed was promised to be…
My download speed was promised to be 900 + mbps and it's 240 slower than virgin who I left to come to this company, it's not what I was promised at all
20 de outubro de 2026
Resposta da Fibrus
Hello John
Thank you for taking the time to leave a review. We're sorry to hear that your experience has not met your expectations.
The 900 Mbps package refers to the speed delivered to your home via our network. The actual speed experienced on individual devices can vary depending on factors such as the device being used, WiFi signal strength, the device's capabilities, and how many devices are connected at the same time.
That said, if you're consistently seeing speeds significantly lower than expected, we'd encourage you to contact our Customer Care team so that our Technical Support team can investigate further and ensure your service is performing as it should.
We appreciate your feedback and would welcome the opportunity to look into this for you.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi Lee
Thank you for the fantastic review! 😊 We’re delighted to hear that everything went smoothly and that you experienced such super-fast service.
We really appreciate you taking the time to share your positive feedback! 😊
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hey Amy
We are glad you enjoyed your experience with our team. We appreciate our helpful staff. 😊
Kind Regards
Customer Experience Team
I am still waiting for my new equipment…
I am still waiting for my new equipment after upgrade.
14 de outubro de 2026
Resposta da Fibrus
Hello Charlotte,
Thank you for taking the time to leave a review. We're sorry to hear about your dissatisfaction with waiting for the upgraded eeros to arrive.
These are dispatched closer to the start date of your new service to ensure they arrive when needed. We appreciate that waiting for equipment can be frustrating, and we're sorry for any uncertainty this has caused.
If you have any concerns about your order or would like an update on the expected delivery date, please contact our Customer Care team and they will be happy to assist.
Thank you for your patience.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi Robert
Thank you for your 5-star review! ⭐ We're delighted to hear you found the installation efficient. It's great to know our team provided a smooth and hassle-free experience.😊
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hello Noel
We are glad you enjoyed our service and we will keep working hard to ensure it always runs smoothly for you.😊
Kind Regards
Customer Experience Team
Excellent customer service from Fibrus
Excellent customer service from Fibrus, thank you to Aaron and Jack. I had to cancel my contract through no fault of my own. I would highly recommend this company. The internet service and customer service both amazing! Thank you ☺️
21 de outubro de 2026
Resposta da Fibrus
Hi Louise
We are so glad to hear about your positive experience with our team members and our online connection. It is wonderful to know that we could assist you so well, even when you had to end your agreement with us unexpectedly.
We always aim to provide helpful and supportive assistance to all our customers during every interaction. Thank you very much for taking the time to share this lovely feedback and for recommending our services.😊
Kind Regards
Customer Experience Team
My conversation with the customer…
My conversation with the customer advisor, Macy, was excellent. She really knows what she's talking about and was extremely methodical. The issue was resolved.
21 de outubro de 2026
Resposta da Fibrus
Hi Robert
Thank you so much for the wonderful five-star review!
We are absolutely thrilled to hear that you had such a positive experience during your recent conversation. It is fantastic to know that the advisor you spoke with was highly knowledgeable, thorough, and methodical in her approach, leading to a swift and successful resolution of your issue.
We will be sure to pass your lovely compliments along to her, as she will be delighted to hear that her efforts made such a great impact. Thank you for taking the time to share your feedback with us! 😊
Kind Regards
Customer Experience Team
Vanessa was very understanding of my…
Vanessa was very understanding of my query regarding my renewal of my contract.
Following a pleasant discussion we agreed a further 18 month contract at an acceptable price.
Service from Fibrus for the past 4 years has been excellent.
21 de outubro de 2026
Resposta da Fibrus
Hello
Thank you so much for the wonderful five-star review!
We are absolutely delighted to hear that your recent contract renewal went so smoothly and that you were able to agree on a great price after a pleasant discussion. It is fantastic to know that you have experienced excellent service with us over the past four years.
Your continued loyalty means the world to us, and we look forward to keeping you connected for the next 18 months and beyond. 😊
Kind Regards
Customer Experience Team
When we ordered the connection we…
When we ordered the connection we stated that we wanted it for the internet and mainly so we could access I player and the other similar chanels catch up. We have been unable to do so and no advice was forthcoming to help us obtain this goal.
18 de outubro de 2026
Resposta da Fibrus
Hi Sean
Thank you for taking the time to leave a review. We're sorry to hear that you have been unable to access catch-up services such as BBC iPlayer and other streaming apps as expected.
We understand how important these services are and appreciate how disappointing it is when you're unable to use them. We'd encourage you to contact our Customer Care team, who can arrange for our Technical Support team to investigate the issue and provide guidance to help get your devices connected and streaming correctly.
We apologise for any frustration caused and look forward to helping you get the most from your broadband service.
Kind Regards
Customer Experience Team
Top class service and broadband
Agreed to switch broadband on Friday evening and it was up and running by Monday 6pm . Now that’s quick by anyone’s standards. Also it was done hassle free and very straight forward. On top of that Fibrus paid the £272 ee contract charge. All in all excellent from start to Finnish. Wish I’d swapped sooner,
19 de outubro de 2026
Resposta da Fibrus
Hello Gary
We are glad you enjoyed your experience with our quick and straightforward transition process.😊
It is wonderful to hear that our team managed to get your new connection active over the weekend and that we successfully covered the termination fees from your previous provider. We always aim to make the switching process as seamless and stress-free as possible for our customers.
Thank you so much for sharing this positive feedback about our service. 😊
Kind Regards
Customer Experience Team
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