Fibrus Avaliações 

Resposta da Fibrus

Há 6 dias

Hi Alfred

What fantastic feedback! 😊 It is wonderful to hear that your experience was so positive, starting with an informative and pressure-free introduction to our service. We are also delighted that the installation team was polite, courteous, and highly skilled at finding the best way to work around the trees on your property.

Your kind words will be shared with them, and we thank you for sharing your experience.😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hi James

Thank you for taking the time to leave such a lovely review! We are delighted to hear that our team member was patient, took the time to explain everything clearly, and successfully resolved your issue. It is wonderful to know you had such a positive experience.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Atualizado há 5 dias

Hello

Thank you for the wonderful feedback! We are delighted to hear that you found our service to be swift, welcoming, and highly competent. We truly appreciate you taking the time to share your positive experience with us. 😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hi Seamus

Thank you for the fantastic five-star review! We are delighted to hear that our installation team provided a quick and efficient service, and that you are pleased with your connection speeds. Your feedback is greatly appreciated.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello Sharon

Thank you so much for the wonderful review. 😊

We are absolutely delighted to hear that you experienced a fast and seamless service from our team. Providing a prompt and hassle-free experience is always our top priority.

We truly appreciate you taking the time to share your positive feedback with us!

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello Anthony

Thank you so much for the wonderful feedback! 😊 We are absolutely thrilled to hear that your installation went perfectly and that you are experiencing such incredible internet speeds.

Knowing that this is the best connection you've ever is great to hear! 😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 5 dias

Hello

We are glad you enjoyed your experience with our installation team and appreciate you taking the time to highlight their quick and efficient work. We also hear your concerns regarding the initial advice you received about the overhead line and how the underground duct was ultimately utilized for your connection. We understand how frustrating it is to experience a delay in your service based on incorrect technical information, especially when it impacts your contract pricing.

We want to ensure this is reviewed properly. Our team will look into the history of your order and contact you directly to discuss your account details and the monthly cost.

We appreciate your patience while we investigate this matter.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hi Barry

Thank you for the wonderful review. 😊 We are absolutely delighted to hear that our engineer was so pleasant and took such care to keep everything neat and tidy while carrying out the work. We will be sure to pass your fantastic feedback on to them!

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello

Thank you so much for the wonderful review. 😊

It is fantastic to hear that your recent experience was so positive, from the initial sales visit right through to the neat and speedy installation completed by our engineers.

We always aim to provide a pressure-free experience, and we are so glad that this transition went smoothly and succeeded in changing your mind.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 3 dias

Hello Mike

We sincerely apologise for your experience and understand your concerns regarding both the appointment timing and the installation setup.

Thank you for taking my call to discuss this matter. We appreciate you taking the time to explain your concerns, and we're grateful that you have agreed to provide photographs of the equipment and cabling so that we can carry out a full review of the installation.

We take feedback regarding installation standards and safety very seriously, and once we have reviewed the images, we will be able to investigate the matter further.

We apologise again for the frustration and inconvenience caused and thank you for giving us the opportunity to look into this for you.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello there

Thank you so much for the wonderful feedback! 😊We are absolutely delighted to hear that you have experienced a quick and reliable broadband connection with no issues. Knowing that you are happy with the service so far means a lot to us, and we look forward to keeping you seamlessly connected.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello Valentin

We are glad you enjoyed your experience with our service. It is wonderful to hear that our fast connection is meeting your needs and providing great value. We appreciate your feedback and hope you continue to enjoy our network.😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello Rachel

Thank you so much for this wonderful feedback! 😊

It is fantastic to hear that your Vanessa was so patient, clear, and reassuring throughout your call. We understand how important clear communication is, and we are absolutely delighted that she made the experience so comfortable and easy for you.

We will be sure to pass along your feedback to Vanessa. 😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello David

Thank you so much for the wonderful feedback!😊 We are absolutely delighted to hear that you had such a positive and productive experience speaking with our customer care team.

It is fantastic to know that Micheal was patient, communicated clearly, and was able to answer all of your questions while successfully setting up your account.

Providing helpful and supportive customer service is incredibly important to us, and your kind words mean a great deal. We truly appreciate you taking the time to share your experience! 😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hi Dean,

Thank you so much for the wonderful review! 😊

We are absolutely delighted to hear that you found our guidance clear, straightforward, and delivered in such a warm and welcoming manner. Providing accessible and friendly support is exactly what we strive for, and your kind words mean a lot to us.

Thank you for taking the time to share your experience.😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 1 hora

Hello

Thank you for taking the time to share your experience. We sincerely apologise for the confusion and frustration caused during your renewal.

To clarify, you do not need to wait for your new contract term to begin to receive your free eero booster if you qualify for one. Having reviewed your account, we can confirm that the additional eero was dispatched and successfully delivered. We are sorry for any miscommunication you received regarding this.

We understand how disappointing it is to be given conflicting information, especially when you're simply trying to improve your WiFi coverage. Providing clear and accurate advice is important to us, and we apologise that this was not your experience on this occasion.

We hope that the third eero has now resolved the WiFi dead spot in your home and improved your overall connection. Thank you for bringing this matter to our attention, as feedback like yours helps us identify where we can improve our service and communication.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello there

Thank you so much for the wonderful review! 😊

We are absolutely delighted to hear that you experienced great customer service and that our team was able to help you successfully resolve your issue.

We truly appreciate you taking the time to share your positive feedback.

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello Ann

We are glad you enjoyed your experience with our team during the installation of your new connection. It is wonderful to hear that our engineers took the time to explain the process clearly, answer your questions, and assist you with connecting your devices, especially given the wet weather conditions.

We appreciate your patience and are pleased we could make the setup straightforward. Thank you for sharing this positive feedback. 😊

Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 5 dias

Hello Sandra,

Thank you so much for the wonderful review. 😊 We are absolutely thrilled to hear that your online experience has upgraded and that you are enjoying much better value for money. Delivering a faster, more reliable connection at a affordable price is exactly what we strive to do.
Kind Regards
Customer Experience Team

Resposta da Fibrus

Há 6 dias

Hello there

Thank you for your 5-star review! 😊 We are absolutely delighted to hear that you found our team easy to communicate with and that they provided clear, thorough explanations. Your feedback is greatly appreciated.😊

Kind Regards
Customer Experience Team