Great pair of fellas turned up to do my install in the pouring rain and wind. Really friendly and considerate, taking shoes, jackets off etc. I’d been a bit narked on the morning (8am) of the insta... Ver mais
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Veja o que dizem as avaliações
Vanessa ~ very pleasant, efficient …. and patient! 😂 Went away briefly to check something on the line but assured me she would phone back if we were disconnected. So ~ excellent communication with c... Ver mais
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Your service is shocking! You installed broadband for my 90 year old father and Fibrus did not submit the letter of authorisation to BT for his phone number or broadband service. My father is in hear... Ver mais
Great workers installed the system quickly. I will ring your customer service dept as I requested installation soon after it went live. I was told we would need an overhead line so we did not procee... Ver mais
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Detalhes da empresa
Escrito pela empresa
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Informações de contato
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Reino Unido
- 02890993230
- fibrus.com
4,5
Excelente
21 mil avaliações
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Knowledgeable & polite staff
15 de outubro de 2026
Resposta da Fibrus
Hi Mike
Thank you for your 5-star review!😊We're delighted to hear that you found our staff knowledgeable and polite. Providing helpful, friendly service is something we take great pride in, and it's wonderful to know this made a positive difference to your experience.😊
Kind Regards
Customer Experience Team
Fast service good quality and cheaper…
Fast service good quality and cheaper than others
17 de outubro de 2026
Resposta da Fibrus
Hi Sean
Thank you for the fantastic review!😊We are absolutely delighted to hear that you are pleased with our swift service, high quality, and competitive pricing. Providing great value and efficiency is always our top priority, and we truly appreciate you taking the time to share your positive experience with us.
Kind Regards
Customer Experience Team
The two engineers were great lads- got…
The two engineers were great lads- got us up & running in no time. Tidy workers, who cleaned up after them, explained best places to locate the eeros. Set up the app on my phone in seconds. Very friendly, chatty and professional.
6 de outubro de 2026
Resposta da Fibrus
Hello Christopher
Thank you for the wonderful review! 😊We are absolutely delighted to hear that the installation went so smoothly and that our engineers were able to get you connected so quickly.
It is fantastic to know they were tidy, friendly, and professional throughout their visit. We are also pleased they could assist in finding the perfect spot for your eeros and help get the app set up on your phone in no time at all. We really appreciate you taking the time to share your positive experience with us! 😊
Kind Regards
Customer Experience Team
Great service
The customer service person was polite, listened to my concerns and sorted out the situation to my complete satisfaction.
20 de outubro de 2026
Resposta da Fibrus
Hi Heather
Thank you for your wonderful 5-star review! 😊
We are absolutely delighted to hear that our team member was polite, took the time to listen to your concerns, and resolved everything to your complete satisfaction. Providing attentive and effective support is always our main goal, so it is fantastic to know we achieved this for you.
We truly appreciate you taking the time to share your positive experience.
Kind Regards
Customer Experience Team
the engineers were very helpful
8 de outubro de 2026
Resposta da Fibrus
Hello Suzanne
Thank you for the fantastic 5-star review! 😊 We are absolutely delighted to hear that our team members were so supportive and provided great assistance during your experience. We truly appreciate you taking the time to share your positive feedback.😊
Kind Regards
Customer Experience Team
Not giving excellent review
Not giving excellent review, because im sad price is always rice when need to renew contract!!!
20 de outubro de 2026
Avaliação não solicitada
Resposta da Fibrus
Hello Tomas
We appreciate your feedback and four-star rating. We are glad you chose to stay with us, but we hear your frustration around renewal pricing.
Unlike some providers, we do not apply price increases during your contract term, so the price you agree to at the start of your contract remains the same throughout that period.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi Nicholas
Thank you so much for the wonderful five-star rating! We are absolutely delighted to hear that you experienced such great service from our team. Your kind feedback is incredibly valuable to us and truly appreciated.😊
Kind Regards
Customer Experience Team
The fitters were very good
The fitters were very good, and work was completed quickly. Getting amazing download speed. Very satisfied. So far everything is perfect.
18 de outubro de 2026
Resposta da Fibrus
Hi Jenny
Thank you for the wonderful 5-star review! We are delighted to hear that our installation team did such a fantastic job and completed the work so quickly. It is also great to know you are experiencing amazing download speeds and that everything is working perfectly for you. We appreciate you taking the time to share your positive experience.😊
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hey Michael
Thank you so much for the wonderful five-star rating! We are absolutely thrilled to hear that our service exceeded your expectations. It is always our goal to provide the best possible experience, and knowing we surpassed your hopes truly makes our day. We appreciate your feedback and look forward to keeping you happily connected.😊
Kind Regards
Customer Experience Team
Great service do far the connection…
Great service so far the connection went smoothly the engineer was on time did a good clean job with the installation my original date was the 30th of October but they opened more slots so got it done early a great price also paid would recommend this company
18 de outubro de 2026
Resposta da Fibrus
Hello Ruth
Thank you for the fantastic review! 😊 We are delighted to hear that your connection went so smoothly and that the engineer arrived on time, completing a clean and tidy installation.
It is wonderful that we were able to open up more slots and get you connected ahead of your original October date. We are also thrilled that you are pleased with the great pricing and would recommend our service. We truly appreciate your kind words and support! 😊
Kind Regards
Customer Experience Team
Fantastic service
Up and running in less than 30 minutes yes all the wires were already there the engineer connected all gave me my password and all great service thank you….
5 de outubro de 2026
Resposta da Fibrus
Hi Tosca
Thank you for the review! We are absolutely thrilled to hear that your installation was so quick and hassle-free, with our engineer getting you connected and set up in under half an hour. It is fantastic to know you received such great service, and we hope you thoroughly enjoy your new connection.
Kind Regards
Customer Experience Team
Very easy to contact
Very easy to contact & loved my problem quickly and efficiently
19 de outubro de 2026
Resposta da Fibrus
Hello
Thank you for the wonderful 5-star review! We are delighted to hear that you found it easy to get in touch with us and that your issue was resolved both quickly and efficiently. We always aim to provide a hassle-free experience, and we truly appreciate you taking the time to share your positive feedback.
Kind Regards
Customer Experience Team
Friendly team replaced the copper…
Friendly team replaced the copper wiring with fibre optic at the property. Huge increase in speeds!
16 de outubro de 2026
Resposta da Fibrus
Hello Tim,
Thank you so much for the wonderful 5-star review! 😊
We are absolutely thrilled to hear that our friendly team did a great job upgrading your connection to fibre optic, and that you are already experiencing a massive boost in your broadband speeds. 🚀
We really appreciate you taking the time to share your positive experience.
Kind Regards
Customer Experience Team
So far so good but........
So far so good, very pleased thus far, but.....Fibrus installed a post on my property free of charge, but they had to send someone in beforehand to trim a beech tree to make way for the cable to my house, I am now concerned at future maintenance costs of the tree to avoid it fouling my broadband cable, I don't think they cut enough off the tree. Should Fibrus foot the cost?
19 de outubro de 2026
Avaliação não solicitada
Resposta da Fibrus
Hello Gary
Thank you for sharing your feedback. It is great to hear that you are pleased with your service so far, but your concerns regarding the future maintenance of your beech tree are completely understandable.
When preparing for an installation, the goal is to clear enough growth to ensure a safe and stable connection.
However, we understand your concerns about any future costs associated with keeping the branches clear of the cabling. We have noted your feedback regarding the extent of the trimming carried out. While the ongoing maintenance of trees remains the responsibility of the property owner, please be assured that if your service is affected by tree growth causing an outage, we will arrange for an engineer to attend and restore your connection.
Kind Regards
Customer Experience Team
Engineer took time to listen to my…
Engineer took time to listen to my concerns. He explained best options and did exactly what he said he would do. Got me up and running without any hassle. Clean, tidy and efficient.
14 de outubro de 2026
Resposta da Fibrus
Hello Gerard
Thank you for the wonderful feedback! We are delighted to hear that our engineer took the time to listen to your needs and explain the best options for you. It is fantastic that the installation was completed so efficiently, cleanly, and without any hassle. We always aim to provide a smooth and stress-free experience, and we are so glad we got you up and running successfully. 😊
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hello Thomas
Thank you for your review. We're delighted to hear that you found the installation professional. Our engineers take great pride in providing a smooth and efficient service, and it's wonderful to know this was reflected in your experience.
Kind Regards
Customer Experience Team
Installation experience
Initial teething troubles were sorted professionally by the service team
19 de outubro de 2026
Resposta da Fibrus
Hello
We are glad our team resolved those early issues quickly. Thank you for recognizing our professional service.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hello Michael
We're delighted to hear you had such a positive experience. Your feedback means a lot to the team, and we're thrilled that you found the service absolutely brilliant.
Kind Regards
Customer Experience Team
Resposta da Fibrus
Hi James
We are glad you enjoyed our internet service. Thank you for your feedback. 😊
Kind Regards
Customer Experience Team
We have changed to Fibrus as our…
We have changed to Fibrus as our broadband supplier from EE. On the positive side both the salesman and the engineer were very pleasant and helpful. The engineer arrived when arranged (unlike EE twice a 'no show' with no notification or apology-the main reason why we left.)The engineer worked very efficiently, however he had not been told that he was to set up the television even though we had been promised he would. The engineer did his best, although he hadn't been trained on setting up the television. He didn't have time to complete this task fully or advise which of the old kit we could disconnect, as he was overdue on his next job.We wish to emphasise that we have no criticism of the engineer personally, he apologised on behalf of Fibrus. We are still in a quandry as to which of the old kit we can disconnect and this is untidy and annoying. The salesman had guaranteed that he was to cancel the direct debit to EE, we've noticed that the new payment was made to Fibrus for October, but payment was also made to EE for which we are hoping will be the last and what we actually owe. We will check with our bank and probably confirm with the Fibrus salesman. To date our lap top is working well with good speed and our television likewise. We have a help number from Fibrus, but havn't yet felt the need to use it.
2 de outubro de 2026
Resposta da Fibrus
Hello Roger
Thank you for taking the time to share your experience. We're delighted to hear that both our sales representative and engineer were friendly, helpful, and that your installation was completed on time. It's also great to know that you're already enjoying the broadband service.
We're sorry, however, that there was some confusion regarding the television setup and the information provided about your installation. We understand how frustrating it can be to be left unsure about which equipment is still required, and we apologise for any inconvenience this has caused. We appreciate your kind comments about the engineer, who clearly did his best to assist despite the circumstances.
Regarding your previous provider, when a One Touch Switch is completed, your broadband service should be notified for cancellation automatically. If you have need any clarification around the return of the EE equipment please contact EE directly to query this.
Thank you for choosing Fibrus and for your balanced feedback. Comments like yours help us identify areas where we can improve communication and ensure customers receive the information and support they expect.
Kind Regards,
Customer Experience Team
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