FIERCEPULSE Avaliações 

Resposta da FIERCEPULSE

Atualizado em 1 de ago. de 2024

Gabi,

Vielen Dank für Ihre Bewertung. Es tut mir leid zu hören, dass Ihre Erfahrung mit unserem Top und unseren Leggings nicht Ihren Erwartungen entsprach. Wir bemühen uns sicherzustellen, dass unsere Produktbilder unsere Artikel genau widerspiegeln, und ich bedaure, dass dies bei Ihnen nicht der Fall war.

Bezüglich Ihrer Bedenken hinsichtlich der Strasssteine verwenden wir eine spezielle Drucktechnik, um den gewünschten Look zu erzielen, der möglicherweise anders aussieht als erwartet. Auf der Produktseite ist folgender Hinweis vermerkt: "HINWEIS: Es gibt keine Glitzersteine auf den Leggings, dies ist ein hochauflösender 3D-Druck, der realistisch aussieht." Unsere Produkte werden handgefertigt und auf Bestellung gedruckt, was uns ermöglicht, einzigartige und hochwertige Activewear anzubieten, bedeutet jedoch auch, dass wir eine eingeschränkte Rückgabepolitik haben. Weitere Details zu unserer Rückgabepolitik finden Sie hier.

Ich verstehe Ihren Frust über den Rückgabeprozess. Obwohl wir keinen vorausbezahlten Rückversand anbieten, möchten wir sicherstellen, dass Ihre Anliegen berücksichtigt werden. Bitte kontaktieren Sie unser Kundendienstteam unter support@fiercepulse.com, um Ihre Situation weiter zu besprechen. Wir möchten sicherstellen, dass Sie eine positive Erfahrung mit FIERCEPULSE haben, und schätzen Ihr Feedback, da es uns hilft, unsere Produkte und Dienstleistungen zu verbessern.

Beste Grüße,
Customer Service Team

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English response:

Thank you for your review. I'm sorry to hear that your experience with our top and leggings did not meet your expectations. We strive to ensure our product images accurately reflect our items, and I regret that this was not the case for you.

Regarding your concern about the rhinestones, we use a special printing technique to achieve the desired look, which might differ from what was expected. As noted on the product page: "NOTE: There are no sparkles on the leggings, this is a high-definition 3D print that looks realistic." Our products are handmade and printed on-demand, which allows us to offer unique and high-quality activewear, but also means we have a limited return policy. You can find more details about our return policy here.

I understand your frustration with the return process. While we do not offer prepaid return shipping, we want to make sure your concerns are addressed. Please contact our customer service team at support@fiercepulse.com to discuss your situation further. We aim to ensure you have a positive experience with FIERCEPULSE, and we appreciate your feedback as it helps us improve our products and services.

Best,
Customer Service Team

Resposta da FIERCEPULSE

31 de jul. de 2024

Hey Dawn,

Thank you for your review. I’m genuinely sorry to hear that you had a frustrating experience with our leggings. We take great pride in our products and are disappointed that they did not meet your expectations.

Our leggings are designed with a unique printing process on a white base fabric, which sometimes shows through when stretched, especially with darker colors. This characteristic is a result of our eco-friendly dye sublimation process, ensuring vibrant, long-lasting colors while being mindful of the environment. However, it sounds like the issues you encountered with the material and stitching are beyond normal expectations, and for that, I apologize sincerely.

Regarding our return policy, we do have a limited return policy which allows for exchanges rather than refunds, as each piece is custom-made on demand. This policy is clearly stated on each product page to ensure transparency before purchase. We aim to make the exchange process as smooth as possible, and we appreciate your understanding of our sustainability efforts.

To address your concerns, please reach out to our customer service team at support@fiercepulse.com with your order details and a photo of the issues you mentioned. We will be more than happy to assist you with an exchange, refund or any other solution that works best for you.

Thank you again for bringing this to our attention. Your feedback is invaluable to us, and we are committed to improving our products and services based on your insights.

Best,
Customer Service Team

FIERCEPULSE

Resposta da FIERCEPULSE

7 de jun. de 2024

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

I understand your concerns regarding the quality of the leggings and the design of the beehive pattern. At FIERCEPULSE, we take pride in our high-quality materials and unique designs, but it seems we missed the mark this time. Our leggings are made using a white base fabric to achieve vibrant prints, and sometimes, this can lead to the base color showing through when stretched. This is a characteristic of our eco-friendly dye sublimation process.

I noticed that our customer service team reached out to you, offering a return for store credit or an exchange for a different design. However, it appears we haven't received a response from you yet. We genuinely want to resolve this to your satisfaction and ensure you have a positive experience with our brand. Please contact us so we can assist you further.

Thank you again for your feedback. We strive to improve continually, and your input is invaluable in helping us do so.

Best,
Customer Service Team

Resposta da FIERCEPULSE

7 de jun. de 2024

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the quality and variety of our leggings, especially our holiday designs. It's always fantastic to know that our products are bringing joy and compliments your way.

Your feedback truly motivates us to continue creating unique and high-quality activewear. If you ever have any suggestions or need assistance, feel free to reach out.

Thank you for being a part of the FIERCEPULSE community!

Best,
Customer Service Team

Resposta da FIERCEPULSE

28 de fev. de 2024

Thank you immensely for your wonderful review and for your continued support through your multiple orders with us. It's genuinely heartwarming to know that the quality, comfort, and flexibility of our products have lived up to your expectations. At FIERCEPULSE, we take great pride in using high-quality materials and innovative designs to deliver products that not only look good but feel amazing to wear.

We appreciate your understanding regarding the shipping times. As all our items are handmade and printed on-demand to ensure the highest quality and to uphold our commitment to sustainability, this process can take a bit longer. However, we are constantly exploring ways to streamline our production and shipping processes to get your favorite activewear to you faster, without compromising the quality and care that go into each piece.

Your acknowledgment of our transparency and the level of communication during your return process means a lot to us. We're pleased to know that our customer service team was able to assist you effectively throughout the process.

Thank you once again for choosing FIERCEPULSE. Your satisfaction and feedback are invaluable to us as we continue to grow and improve. We look forward to the opportunity to serve you again soon with more comfortable, high-quality activewear.

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Best,
Customer Service Team

Resposta da FIERCEPULSE

28 de fev. de 2024

Thank you for sharing your love for our products and for becoming a cherished member of the FIERCEPULSE family with your growing collection! It's fantastic to hear that our cartoon leggings not only caught the eye of many but also provided you with the comfort and perfect fit we strive for. We design our leggings to be a statement of style without compromising on comfort or quality, so knowing they're receiving compliments fills us with joy.

We're committed to offering innovative designs that stand out and are thrilled that you've found our products to be true to size and comfortable for all-day wear. Your feedback is incredibly valuable as it motivates us to continue delivering exceptional products that our customers love.

Thank you once again for your support and for being a part of our community. We can't wait to see what additions you make to your collection next!

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Best,
Customer Service Team

Resposta da FIERCEPULSE

Atualizado em 11 de nov. de 2024

UPDATE:

- The customer placed an order on January 14th 2024
- In an effort to find out what went wrong, we reached out to the customer on January 31st 2024, asking for details and trying to make it right.
- Customer never responded to our emails.

We are more than happy to issue you a refund once you return the items. Let us know how would you like to proceed, we are always happy to help and make it right.

Best
Customer Service Team at FIERCEPULSE

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Thank you for bringing your concerns to our attention. We're genuinely sorry to hear about your dissatisfaction with the leggings and any inconvenience the return policy may have caused you. At FIERCEPULSE, we strive to provide high-quality, comfortable activewear, and we regret that we missed the mark on this occasion.

Regarding our return policy, it's true that we offer exchanges or store credit within 14 days of purchase because our products are made on-demand, specifically for each customer. This policy helps us minimize waste and support sustainability, aligning with our commitment to being an eco-friendly brand. However, we understand how this could be frustrating if the product did not meet your expectations.

For the leggings' material, please know we use a high-quality, eco-friendly dye sublimation process to ensure our leggings are vibrant and durable. However, due to the nature of the white base fabric we use to achieve these vibrant prints, some dark-colored leggings might show the white base when stretched. We're continually working to improve our product quality and appreciate your feedback as it helps us grow and improve.

We value your business and would like to address your concerns directly. Please reach out to our customer service team at support@fiercepulse.com, and we'd be more than happy to discuss a satisfactory resolution. Your satisfaction is our top priority, and we hope to restore your faith in our brand.

Again, we apologize for any inconvenience and disappointment. Thank you for taking the time to share your experience.

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Best,
Customer Service Team

Resposta da FIERCEPULSE

15 de jan. de 2024

Thank you for your review and for sharing your experience with us. We're truly sorry to hear about the issues you encountered with sizing and shipping, especially regarding the duties and return process for Canada. It's clear from your feedback that there are areas where we can improve, particularly in our communication about international shipping and the sizing of our men's leggings.

We're glad to hear that our customer service team provided prompt and caring responses throughout your experience. Your feedback on the fit of the leggings is invaluable to us, and we will take it into consideration as we strive to improve our products and services.

While we regret that our leggings didn't meet your expectations, we appreciate your honesty and the compliment about the design. We understand that finding the right fit can be challenging, and we're committed to making our sizing guide as accurate as possible.

As you mentioned, we have processed a refund for your order as a gesture of our commitment to customer satisfaction. We hope this helps alleviate some of the inconvenience you've experienced. We invite you to try our products again in the future, as we are continuously working on enhancing our offerings.

Thank you for giving us the opportunity to serve you and for your encouragement to others to try our leggings. We wish you the best in finding the perfect fit for your needs. If you have any further questions or feedback, please don't hesitate to reach out to us.

Resposta da FIERCEPULSE

Atualizado em 19 de dez. de 2023

Update:

Both orders were delivered today Dec-19:

Tracking link for 58226: https://track.pasts.lv/consignment/tracking?type=pasts&id=LY054618128LV

Tracking link for 58224: https://track.pasts.lv/consignment/tracking?type=pasts&id=LY054623264LV

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Thank you for reaching out regarding the delay in your order's shipment. I understand your concerns about the extended pre-transit status since December 8th and the uncertainty this may cause.

FIERCEPULSE aims to ensure timely delivery, but there may be delays due to various factors. If a package has not arrived within the estimated shipping time plus an allowance of 15 business days for potential delays, and there has been no update on the tracking information for more than 10 business days, we are going to take a closer look. We are committed to assisting you in these situations and, if necessary, will re-ship a replacement free of charge​​.

I assure you that FIERCEPULSE is dedicated to providing quality service and products, and we value your trust in our brand. To resolve this issue effectively, I've escalated your case and the customer service team are going to investigate this case further and assist and reach out via your email on file within 24-48 hours. Your satisfaction is important to us, and we are here to ensure a positive experience with our brand.

We are a small family-owned brand that has a high reputation, we are not a scam, we have more than 2000+ positive reviews here: https://fiercepulse.com/pages/fiercepulse-reviews

and you can see our leggings are worn by celebrities and as seen on TV here: https://fiercepulse.com/pages/verified-video-reviews-fiercepulse