FireAngel Avaliações 5.557

The battery life should be 10 years but (not for the first time) the device starts chirping indicating the battery has failed. 2.5 years in. Guaranteed for 2 years. Only support from Fireangel was: buy a new one, we have a new model out. Great.

I inherited the smoke alarms when I bought my new house and thought one of the alarms was faulty.
I contacted customer services who advised me what to do and it worked!
They also gave me good advice on how to ensure the alarms work efficiently.
I did not purchase the alarms or new ones but the customer service was excellent regardless.

Had a problem with my optical smoke alarm. Contacted customer service and they clearly advised what I needed to send them to validate my original purchase. I did all that and I have just received an email to advise that a replacement alarm is to be sent out to me. Can’t beat that and I will definitely be staying with Fire Angel products in the future.

I bought a smoke alarm from FireAngel, with a non-removable battery that was supposed to last for 10 years. Unfortunately, the battery seems to have run out after 1.5 years. Contacted FireAngel, and they replaced my item immediately! Thanks Nikkita

I had some issues with four years old Fire Angel fire alarm. As it happened to be under warranty. I contacted the company. I was greeted by Sophia ( receptionist) she helped me & resolved the matter straight away.
She sent me an email confirming replacement.

Robbie dealt with my issue very efficiently which was to deal with a replacement fire alarm under warranty. Great customer service skills, keep up the good work!

Excellent customer service. My issue was dealt with very promptly.

Great service. Unfortunately one of my smoke alarms developed a fault. Contacted FireAngel yesterday afternoon and spoke to Alan. He emailed procedure to me whilst I was on the phone. I emailed the purchase invoice to FireAngel this morning and received a reply from Sophia almost straightaway informing me that a replacement had been arranged and would be sent to me. Great service.

This is the second replacement for the CO alarm. Luckily I still had the original receipt for the first one which failed after about 10 months.
As we use it in the motorhome it wasn't needed again until April when it flashed a warning light (I did check it straight away on receipt)

Both times Nikkita dealt with the problem promptly and I now have another replacement. Hopefully it will last longer than the others.

I had an absolutely outstanding experience with Robbie at FireAngel. From the very start, he went above and beyond to assist me, taking the time to fully understand my situation. He arranged a direct exchange with no hassle at all, and his service was truly impeccable. He took all the stress out of the process, and his dedication—along with his prompt responses—made all the difference. I couldn’t be more impressed.

After contacting Fireangel about a CO-9X Carbon Monoxide Alarm with a 10 year battery life.

The unit has failed after 6 years and Fireangel are not prepared to do anything.

So just a heads up if you are thinking of buying a sealed unit.

I also asked if any allowance could be given off a new model but was told no because I couldn’t produce a receipt and the house which I purchased with the alarm fitted is not a new build.

Clearly this product is not as described WHOEVER purchased it.
Described as a 10 year life only lasting 6.

Needless to say I will not be installing a Fireangel product.

Robbie who assisted me was very knowledgable and helpful.

Had dealt with my issue in a few hours then sent notification that a replacement unit would be sent.

Well done Robbie!

Fire Angel replaced my faulty smoke alarm free of charge, and without quibbles, even though it was almost out of the warranty period. The process of very easy, kindly expedited by Nikkita and Alan on customer support. Thanks.

I made a simple request about a failing smoke detector. I received very prompt reply from Robbie who organised a replacement. Excellent response.

I had a problem with a Fireangel carbon monoxide alarm and emailed the company for help. I received a very quick reply from Robbie apologising and telling me it will be replaced under warranty and delivered by Royal Mail in the next few days.
I cannot fault this company for their customer care and after sales service which I have always found to be excellent and would not hesitate to buy from them again.

Quick and easy to get the faulty unit replaced under warranty awesome people

I bought 2 FireAngel alarms 2-3 years ago. Both products have an expiry date of 2031.
Like nearly every review on here, one of the alarms became faulty about a week ago.
As per the online advice, I sent all of my personal details, batch number and model number as well as a photo of the item. The advice was to “proof of purchase (if available)”. Maybe I’m wrong, but I can’t imagine most people keep receipts for years and years, I know I don’t, especially when the specific item can be identified by the item sticker details.
I’ve been told that the faulty item cannot be replaced as I can’t find my receipt.
As I’m not in a position to replace the alarm I have now moved the remaining alarm to the downstairs ceiling and no longer have an alarm upstairs.
To be honest, after reading all of the reviews, it seems these alarms commonly fault and I would be reluctant to spend further money with this brand even if I wasn’t as cash strapped as I am

Sophia provided me excellent service and emailed me back really quickly about my query, fully resolving any issues I had.

Excellent customer service, thanks to the customer service team for dealing with the issue i had so promptly.
Good communication, timely response to enquiry, overall fabulous.

Quick solution to the issue. Robbie was a star. Highly recommend.