Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the proces... Ver mais
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Ver mais
A empresa respondeu
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
4,6
Excelente
161 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The warranty was honored and Jess was…
The warranty was honored and Jess was tremendous at facilitating the process. I explained my problem and she solved it. EZ PZ pumpkin pie....
R.J. Gaube
27 de abril de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you, R.J. We’re glad we could get that taken care of for you. Jess will really appreciate the shoutout. Thanks for your patience and for sharing your experience.
didnt return emails or calls or chats
didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend hundreds of dollars on rocks to put the burner on top of to fill the bowl. it seems like you sell these cheap because you arent paying attention to anything but the concrete. this was a very frustrating experience
2 de abril de 2026
Resposta da Firepitsurplus
Hi Ryan, we’re sorry to hear about your experience. Based on our records, our team tried to reach you by email and phone, but weren't able to connect.
We’re here to help and would be glad to go over your installation and find a better solution.
Please feel free to reach out to us anytime so we can get this resolved for you.
Fire pit surplus was great to do…
Fire pit surplus was great to do business with, shipping was surprisingly fast and our new stove looks great.
25 de abril de 2026
Resposta da Firepitsurplus
Thanks, Ry. Glad everything arrived quickly and that you’re happy with the stove. We appreciate you choosing Fire Pit Surplus.
The product we ordered appears to be…
The product we ordered appears to be fine. The only hiccup we had is miscommunication from the shipping companies as our order sat on a dock in our town for a week and required at least 4-5 calls to finally get it delivered.
8 de abril de 2026
Resposta da Firepitsurplus
Thanks, David. Glad to hear the product is working out. Sorry again for the carrier’s delay and the hassle with delivery. If you need anything at all, we’re here to help.
Loved the experience…
Loved the experience due to multiple reasons... 1) quality product, 2) good communication, 3) well packaged and professional delivery!
6 de abril de 2026
Resposta da Firepitsurplus
Thank you, Mrs. Ryan. We really appreciate you calling those out. Glad everything from communication to delivery met your expectations. Enjoy your fire pit, and let us know if you ever need anything.
Good delivery and service
Good delivery and service. Takes a bit of effort to unpack wooden crate/pallet to ensure no damage.
31 de março de 2026
Resposta da Firepitsurplus
Thank you for the feedback, Kim! Glad the delivery and service went well. We know the crate can take a bit of work to open, but it’s there to help make sure everything arrives safely. Appreciate you taking the time to share this.
great product
2 de abril de 2026
Resposta da Firepitsurplus
Thanks, Peter. Glad you’re happy with the fire pit. We appreciate your support.
Resposta da Firepitsurplus
Thanks, Philip. Glad everything arrived smoothly and that you’re happy with the fire pit. We appreciate you choosing Fire Pit Surplus.
I absolutely love my fireplace insert
I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionally. I am so glad I waited the 3 months for the insert to finally arrive!
26 de março de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you so much, Arlynn. We’re really glad you love your fireplace insert. Jess will be so happy to hear this. We appreciate your patience with the wait, and we’re glad everything worked out smoothly with the return and refund. Enjoy your stove, and thanks again for sharing this.
Delivery was a month late and when I…
Delivery was a month late and when I did receive it it was damaged, now have to wait another 2 weeks for replacement parts.
7 de abril de 2026
Resposta da Firepitsurplus
Thanks, Mike. We’re sorry for the delay and the condition it arrived in. We’re working on getting the replacement parts out to you as quickly as possible and appreciate your patience.
Sent wrong stove first time damaged…
Sent wrong stove first time damaged panels blower did not work I have unhappy customers and did not receive refund on first stove need to send it back and get refunded let me know where to go to send back stove not happy with your service will go somewhere else from now on please contact me to get this resolved
23 de março de 2026
Resposta da Firepitsurplus
Thank you for reaching out, and please accept our sincerest apologies for the frustration and the issues you have experienced with your orders. We want to resolve this for you immediately; however, we are a bit confused regarding the specific details of your request and the sequence of events regarding the return request and damage report. To resolve this quickly, please respond to our email to clarify some matters. Once we have these details, we will provide you with the return instructions and prioritize your refund. We look forward to hearing from you soon.
The delivery of the items was delivered is still in process
The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change,
Also a white-glove shipping process would be great for customers who may need support. Maybe having more information on the shipping process and steps on how to handle the items once receicved.
Overall, the support has been great.
19 de março de 2026
Resposta da Firepitsurplus
Thanks, David. We appreciate the feedback and are sorry about the delivery going to two locations even after your update. That shouldn’t have happened.
Your suggestions on white-glove service and clearer shipping guidance are really helpful, and we’ll take that into account. Glad to hear our support has been helpful, and we’re here if you need anything else.
Everything went smooth from ordering to…
Everything went smooth from ordering to picking it up from the trucking company tough part was how heavy it is getting it into the house
19 de março de 2026
Resposta da Firepitsurplus
Thanks, Joel. Glad everything went smoothly from order to pickup. They are definitely heavy, but that’s part of what makes them so solid. Appreciate you sharing your experience.
Firepit surplus was very responsive
Firepit surplus was very responsive, and when there were issues with the manufacturer delaying availability, fire pit surplus checked regularly, and offered to cancel our order since the delay was more than a month. But the pricing was excellent, and in the end I got the best deal possible, and most importantly, the Drolet 1800 is installed and works great. Can't thank firepitsurplus enough for their excellent service.
3 de março de 2026
Resposta da Firepitsurplus
Thanks, Randy. We really appreciate you sticking with us through the delay. Glad everything worked out and that your Drolet 1800 is up and running. Means a lot to hear this—thank you for your support.
Friendly and helpful
They answered all my questions, ordering was easy and I received my stove in a matter of days. I’m excited to fire it up!
10 de março de 2026
Resposta da Firepitsurplus
Thanks, Daniella. Glad everything was easy and that your stove arrived quickly. Hope you love it once you fire it up. Let us know if you need anything.
Nice Wood Stove Screen. Was exactly what I order and was…
Was exactly what I order and was delivered ontime.
10 de março de 2026
Resposta da Firepitsurplus
Thanks, Terry. Glad everything arrived on time and exactly as expected. We appreciate your support.
Was a first time customer of this site…
Was a first time customer of this site and it was easy to navigate and find exactly what I needed. I had some follow up questions and JESS was a big help and answered all my questions quickly! Would definitely recommend their products and customer service.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Jennifer. Glad your first experience was a good one and that everything was easy to find. Jess will appreciate the shoutout. Thanks for the recommendation.
Very good and reliable company
Very good and reliable company, easy communication and helpful. Thank you for your business.
9 de março de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, George. We appreciate the kind words. Glad communication was easy and helpful. Thank you for your business.
Fire Pit Surplus is the real deal
Fire Pit Surplus is the real deal. I ordered a CW2900, had a bunch of questions, a manufacturer backlog issue, lot's of back and forth and indecision on my part. The Fire Pit Surplus Customer Support Team was super responsive at every point, answering all of my questions. In the CW2900 arrived at my home on schedule, professionally packaged and ready to roll. My family is really loving it. Finally, I needed my invoice and EPA certification for tax purposes and JESS was back to me the very next morning with everthing I needed. You rock, JESS!
Thanks Fire Pit Surplus Team!
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Gregory. We really appreciate you sticking with it through the process. Glad everything came together and that your family is enjoying the CW2900. Jess will definitely appreciate the shoutout. Thanks again for your support.
Resposta da Firepitsurplus
Thank you, Nick. We appreciate it and are glad you’re happy with everything.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.