Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Ver mais
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Veja o que dizem as avaliações
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the proces... Ver mais
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Ver mais
A empresa respondeu
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
4,6
Excelente
161 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Resposta da Firepitsurplus
Thanks, Catalina. Glad everything was quick and on point. We appreciate it!
Resposta da Firepitsurplus
Thanks, Yulenka! So glad you’re loving the fire pit and that everything arrived quickly. We really appreciate it!
FirePit Surplus Gets an A
Beautiful fire table! And first-rate 5-star customer service from owner Gary and coordinator Tiffany — they were always available, attentive, and good problem solvers.
I would give fewer stars to the outside freight delivery service — Hollywood Freight. Our item weighed 350 pounds, and the back and forth re restrictions and their “rules” made for unnecessary last- minute drama.
9 de fevereiro de 2026
Resposta da Firepitsurplus
Thank you, Lanie! We really appreciate the kind words and are so glad you’re loving the fire table.
We’re sorry for the frustration with the freight carrier. That shouldn’t have been such a hassle, especially on a delivery like that. Thanks for your patience through it, and we appreciate you sharing the feedback.
Extreme disappointment
Received a wood stove I ordered with defective paint and notified customer support and they said they would contact supplier and get back to me. It has been a week and I have heard nothing from them.
3 de fevereiro de 2026
Resposta da Firepitsurplus
Hi Ken, thanks for bringing this to our attention. We’re sorry for the delay in getting back to you. We are following up with the supplier and working to get this resolved as quickly as possible. Please feel free to reach out to us directly as well so we can make sure nothing gets missed.
I think the HT 3000 is going to be…
I think the HT 3000 is going to be great.
The problem has been lack of communication.
Emails back and they need a website that reflects the order system.
There maybe but I couldn't find a link.
I don't like to feel stupid if I ask.
Never ordered or owned one in my lifetime.
I think there good folks but maybe a page on information and ordering.
5 de fevereiro de 2026
Resposta da Firepitsurplus
Thanks, DJ. We really appreciate the honest feedback. Sorry for the frustration with communication and the website. That’s on us, and we can do better there.
We’re always happy to answer questions, no matter your experience level, so please don’t hesitate to reach out. We’ll also take your suggestion about clearer ordering info seriously. Glad to hear you’re excited about the HT 3000, and we’re here if you need anything along the way.
Chat was amazing
Chat was amazing. They were available late in the evening, answered all my question and sent me the invoice to place the purchase. Easy as can be. Our fire pit is everything we could have wanted, looks like a tree trunk. We love it.
4 de fevereiro de 2026
Resposta da Firepitsurplus
Thanks, Raf! Really glad we could help you out and make the process easy. Love hearing that you’re enjoying the fire pit too. That Elementi Manchester is a great choice. Appreciate you sharing this!
Everyone we spoke with was very…
Everyone we spoke with was very cooperative and made it clear they wanted to do business with us.
4 de fevereiro de 2026
Resposta da Firepitsurplus
Thank you! We really appreciate that. Glad our team made the process easy and helpful. We enjoyed working with you as well!
Great product, great price, outstanding service
This company makes sure they stay in contact with you through the entire process. If there are issues and you contact them, they respond immediately. I would highly recommend and plan on using them again in the future. I thank them all for their outstanding service and product.
29 de janeiro de 2026
Resposta da Firepitsurplus
Thank you for the kind words! We try our best to have excellent customer service.
Darrel provides great customer service
Darrel provides great customer service! He does everything he can to support his customers.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you! Darrel will really appreciate that. Glad he was able to take great care of you.
Darrell was a great help
Darrell was a great help. He was able to get the stove delivered sooner d/t certain situations.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks Sharon! Glad Darrell was able to help and get your stove there sooner when it mattered. We appreciate you sharing this.
Excellent Service
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service and I'll recommend this company and Darrell specifically to anyone in the market for wood stoves or similar stuff. Thanks guys! Really!
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Jonathan! Really appreciate you taking the time to share this. Glad Darrell was able to help you put together the right setup and be there when you needed answers. He’ll definitely appreciate the shoutout. Thanks again for the recommendation!
Two unexpected things I do not recall…
Two unexpected things I do not recall noticing when I was placing my order:
1) firepit border chipped and repair grout included.
2) Natural Gas line attachment on the outside of bowl cannot be hidden inside of unit. Trying to figure out a solution, not sure if we can use or keep the unit.
Update:
Customer service responded to my email.
Gas line provided has been replaced by a metal one.
4 de janeiro de 2026
Resposta da Firepitsurplus
Thanks, Anna. We appreciate you sharing this. Sorry for the initial concerns with the chip and gas line setup. Glad our team was able to respond and get the gas line replaced with a metal one. If you need any help with setup or have any other questions, we’re here for you.
Darrel in customer service was amazing!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks so much! Darrel will really appreciate that. Glad he took great care of you!
Product received and as described
Product received and as described. Works well. The only thing is that I did not need the wall mount for the receiver. If I could have had the option to not purchase the wall mount components and save money that would have been ideal.
13 de janeiro de 2026
Resposta da Firepitsurplus
Thanks, David. Glad everything arrived as expected and is working well. We appreciate the feedback on the wall mount too, that’s helpful and something we’ll take into consideration.
Excellent and responsive service
I contacted the Company for assistance with questions on a fire pit and was promptly contacted by Darrel Goodall. He was helpful, responsive snd accommodating-looking forward to receive and use the firpit in a new home at the beach!
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Cheryl! Glad Darrel was able to help and make things easy for you. Excited for you to get your fire pit set up at the beach, that sounds like a great spot. We appreciate it!
Great experience
Great experience!
We found an outdoor fire place at another website and they were not nearly as helpful answering questions as Firepit Surplus. Great customer service, and excellent product!
9 de janeiro de 2026
Resposta da Firepitsurplus
Thanks, Gene! Really glad we could help and answer your questions. Great to hear you’re happy with the product too. We appreciate you choosing Fire Pit Surplus.
I was helped by Darrel Goodall who got…
I was helped by Darrel Goodall who got exactly what we were looking for with our particular firepit. He was very friendly and even has a great accent too! Can't wait to get our firepit delivered.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Sharp! Glad Darrel was able to get you set up with exactly what you needed. He’ll get a kick out of the shoutout. Excited for you to receive your fire pit, you’re going to love it!
He answered my questions and made good…
He answered my questions and made good suggestions.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Bruce! Glad we could answer your questions and point you in the right direction. We appreciate it!
A Great Supplier
Their prices are competitive and they are customer focused. They provide timely information and are very responsive. THANK YOU!
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thanks, Dwayne! Really appreciate the kind words. Glad you found us responsive and easy to work with. Thank you for your support!
Bait and Switch on Delivery Times
I was super excited to get a wood-burning insert, but I feel completely misled by the sales team. I told the salesman I was flexible on models and just needed a decent unit that was in stock and guaranteed to arrive before year-end. They promised a 12/19 delivery, which has now pushed to 1/7. I held up my end of the deal by being flexible; they failed to hold up theirs. To make matters worse, they refused to offer any assistance when I called to complain.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Hi John,
This is Tiffany, the owner of Fire Pit Surplus. I’m sorry to hear about your experience—I understand how frustrating a delivery delay is, especially when timing was a deciding factor for you.
There was no intention to mislead. Around the holidays, manufacturers we work with sometimes experience unexpected production or freight delays that push previously confirmed delivery dates. Since we rely on them for inventory and warehousing, these changes can unfortunately happen. I’m sorry this impacted your order.
I’d like to look into this personally. Please send over your order number so I can review what was communicated, who you spoke with, and what caused the delay. Once I have that, I can provide more specific context.
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