Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Ver mais
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Veja o que dizem as avaliações
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the proces... Ver mais
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Ver mais
A empresa respondeu
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
4,6
Excelente
161 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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I'm satisfied with service provider.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for the update. We’re glad to hear you’re satisfied with the delivery service provider. At Fire Pit Surplus, we work with trusted third-party carriers to ensure our fireplaces and wood stoves are delivered safely. We truly appreciate your feedback and your business.
— Fire Pit Surplus
Extraordinarily Quick & Responsive
Darrel put together a custom invoice for me within 5 minutes of starting a chat through the website. After further discussion, Darrel sent 2 revised invoices within minutes that resulted in significant savings. Couldn't have made it any easier and gave me confidence in my decision to purchase from Fire Pit Surplus.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for sharing your experience! We’re glad Darrel was able to provide the best, fast and helpful services. Our team at Fire Pit Surplus strives to provide the best experience when buying fireplaces, fire pits, and wood stoves. We truly appreciate your business.
— Fire Pit Surplus
Not what I thought
I called and spoke to a very nice person. He assured me I’d get my wood stove before Christmas. I had to buy one that was $300 more than the one I actually wanted, but he said they have many in stock so I’d get it on time.
Then it was delayed. Then it was delayed again. Then I was told (in writing) I’d get the shipping information on the 22nd. Then I was told it would be shipped on the 30th. Then again on the 22nd… ugh.
I have had to cancel and reschedule the construction for this 4 times.
My impression is they’re after the sale and the review. I still haven’t gotten the shipping information. Hopefully the stove comes in one piece.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Hi there,
Thank you for laying this out - I understand why this feels unacceptable. You were clear about your timing, you paid more for a model you were told was in stock, and you made decisions around construction based on the dates we provided. Having those dates shift repeatedly is incredibly disruptive, and I’m sorry you were put in that position.
I want to be very clear that there was no intent to push you into a higher-priced unit or to mislead you. The delivery timelines you were given were based on confirmations from the manufacturer at the time. Unfortunately, over the holidays those timelines changed multiple times due to freight and production delays, which is what caused the rolling dates you experienced. That said, I completely understand how, from your side, this feels like broken promises.
I’d like to personally review your order, the written communications you referenced, and the current shipping status so I can give you accurate information and determine next steps. Please send me your order number so I can investigate this properly.
Best,
Tiffany
Owner, Fire Pit Surplus
Great service by Rayden
Great service by Rayden. We are completely satisfied with our new fire bowl!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for your review! We’re glad Rayden provided the best service and that you’re completely satisfied with your new fire bowl. We truly appreciate your business and support!
— Fire Pit Surplus
Thanks Darrel!!
I was pushing for a quick, last minute purchase on a Drolet HT 3000, and I called the office at fire pit surplus to see when the unit would arrive. I have an appointment booked for first week of January, and the unit would not be here till feb 7th. I spoke with Darrel Goodall, and he was able to convince me to switch to the drolet escape 2100, with the variable speed blower and get it to me the first week of January. 10 out of 10 recommend working with Darrell and will definitely be giving him a call back for all of my future stove installs. Thanks for getting me out of a pinch, Darrel.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for sharing your experience! We’re thrilled that Darrel provided the best guidance and helped you find the perfect Drolet Escape 2100 wood stove with fast delivery. Your recommendation means a lot, and we look forward to assisting you with all your future stove installs.
— Fire Pit Surplus
Elementi Fire Pit
I would give the fire pit 4.8 stars as the condition was very good. I have use it once and loved it. The only thing I would say is I thought the ring diameter could be a little larger. My particular pit does not have a real large flame but I think that is because of the propane temperature was so low. The gas pressure is related to the ambiant temperature so winter you would expect a lower flame. It could also be my regulator and not the fire pit. No blame on the pit for that, just stating how I like it and why.
It was packaged very well from the manufacture. My delivery was the sore spot of the purchase. The tracking order said it would be delivered on a certain day. It was very misleading. It did not show up on the day it said. When I called they said it would be another few days. They claimed they needed to call me to set the delivery schedule. That is not what my tracking information said. I would call the company ahead of time and clarify your delivery time before you take time off work to wait for them all day.
My sales rep was Rayden. He was great to work with. Very helpful with all my questions.
16 de dezembro de 2025
Resposta da Firepitsurplus
Thank you for the detailed and thoughtful review. We’re glad to hear you’re enjoying your fire pit.
We appreciate your honest feedback regarding the delivery experience. While shipping is handled by a third-party freight carrier, we understand how important clear delivery communication is and will continue working to improve that process.
We’re especially happy to hear that Rayden provided great service. Your kind words will be shared with him. Thank you for choosing Fire Pit Surplus, and we truly appreciate your business.
— Fire Pit Surplus
Resposta da Firepitsurplus
Thank you for your review! We’re glad you had a great experience and received the best service from Fire Pit Surplus. We truly appreciate your business!
— Fire Pit Surplus
I worked with Darrel
I worked with Darrel. He was very helpful and knowledgeable. Happy with our purchase
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for your feedback! We’re glad Darrel could provide helpful service and that you’re happy with your purchase. We truly appreciate your business!
— Fire Pit Surplus
Resposta da Firepitsurplus
Thank you for your kind words! We’re glad to hear our team was very helpful. Once everything is installed, we hope your new fire pit becomes one of the best additions to your space. Please don’t hesitate to reach out if you need anything during installation—we’re happy to help.
Best,
Fire Pit Surplus
Darrell was very helpful and addressed…
Darrell was very helpful and addressed all my needs. My Lunar Bowl Firepit is beautiful! I would recommend this company to everyone.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for your kind words! We’re thrilled that Darrel provided the best service and helped you with your Elementi Lunar Bowl Fire Pit. We truly appreciate your recommendation and your business!
— Fire Pit Surplus
Excellent customer service.
Was unsure what wood stove and accessories to purchase. Rayden explained everything in great detail. His assistance was the reason why I choose Fire Pit Surplus. Highly recommend him if your unsure what to purchase.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for sharing your experience! We’re glad Rayden provided the best guidance and detailed explanations to help you choose the right wood stove and accessories. Your recommendation means a lot, and we truly appreciate your business!
— Fire Pit Surplus
Being able to speak with a well informed Team member.
Being able to speak with a well informed sales and technical person is worth its weight in gold. Rayden and I discussed the size of the area, clearances, and an honest delivery date. We went over the need for any possible accessories and the advantages they might offer. As I already have a wood burning stove in place, we were able to get right down to what was needed.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for your thoughtful review! We’re glad Rayden provided the best knowledgeable guidance, helping you navigate wood stove sizing, clearances, delivery, and accessories. It’s always our goal at Fire Pit Surplus to make the process as smooth and make the customers as informed as possible. We truly appreciate your business.
— Fire Pit Surplus
5 Star so far!!!!
5 Star so far!!!!
Very pleased with how fast our stove got to Maine… a few glitches in actual delivery but Jess at Fire Pit surplus and the A. Duie Pyle freight carrier are helping to work it all out for us.
Thanks everyone !!!
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for your feedback! We’re glad your stove arrived quickly and that Jess provided the best support in working through the delivery process. We truly appreciate your patience and your business!
— Fire Pit Surplus
Bad delivery
Never received a notification on Delivery.
Shipping company did not knock on front door tp let us know they were dropping packed.
Never signed accepting shipment.
Pallet and firepit left in front of garage.
4 de dezembro de 2025
Resposta da Firepitsurplus
I want to address the delivery issue directly. We require our freight partners to schedule an appointment and obtain a signature at delivery, and we pay extra to ensure that process is followed. Having that not happen is not acceptable.
While we do not handle the physical delivery ourselves, I will be personally investigating this and escalating it with the freight carrier assigned to your order. This is not the experience we expect for our customers.
Best fire pits for interior designers
I was buying from wayfair for my projects but then happened to stumble upon fire pit surplus and I’ve been really happy with their trade program. I’m able to find the right fire pit for any job.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Thank you for sharing your experience! We’re thrilled that our best trade program has helped you find the right fire pit for any project. We truly appreciate your business and are glad you discovered Fire Pit Surplus!
— Fire Pit Surplus
Excellent customer service
Excellent customer service. Darrel Goodall reached out to me by email and quickly helped me address all the questions I had and setup the cart for me to purchase the product I was interested in. He was very proactive and helpful as well as gave me a coupon to discount the price.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
We’re so happy to hear you had a great experience! Darrel was glad to help answer all your questions, set up your cart, and get you a discount for your Starfire Designs Fire Pit. We always strive to give the best service at Fire Pit Surplus, and we really appreciate your business.
— Fire Pit Surplus
Rayden was GREAT
Rayden was GREAT! He was so helpful and I enjoyed speaking with him the entire time. He was extremely knowledgeable, and had answers for every question and advice which was all factual. Thanks for a great shopping experience Rayden!
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
We’re so glad you had such a great experience! Rayden is always happy to provide the best guidance and answer every question regarding our Drolet Wood Stoves. Thank you for taking the time to share your feedback—we truly appreciate your business!
— Fire Pit Surplus
Very helpful
Darrel was super helpful in helping us find and order the correct firepit
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
We’re glad Darrel could provide the best guidance in helping you find and order the right fire pit. Thank you for your business and for trusting Fire Pit Surplus!
— Fire Pit Surplus
I still haven't received my fireplace
I still haven't received my fireplace. I'm in the middle of winter weather with 6 kids and no stove. The delivery company has to be the worst I've ever tried to deal with.
3 de dezembro de 2025
Resposta da Firepitsurplus
We’re very sorry for the delay and understand how difficult this is during winter weather. The fireplace delivery was handled by a third-party freight carrier, and severe weather conditions in your area unfortunately caused delays beyond our control. Fire Pit Surplus does not operate the delivery trucks, but we continue to follow up to ensure your wood stove is delivered as soon as it is safe to do so. Thank you for your patience.
— Fire Pit Surplus
He was very prompt with his response
He was very prompt with his response. Great customer service. Just found a bettter deal some place else. That was the only reason I didn't buy for your company.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Brian, really appreciate the kind words on response time. We are always happy to help people find the right product even if the purchase ends up somewhere else. If you ever circle back, we would love the chance to earn your business.
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