Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Ver mais
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Veja o que dizem as avaliações
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the proces... Ver mais
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Ver mais
A empresa respondeu
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
4,6
Excelente
161 avaliações
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I had an amazing experience with Fire…
I had an amazing experience with Fire Pit Surplus. The team helped me pick the right fire pit for my backyard, answered all my questions, and made the whole process super easy. Shipping was quick, the quality is incredible, and the setup was straightforward. My outdoor space looks completely upgraded now. Highly recommend them if you want great products and even better customer service!
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Finding the right fire pit for your outdoor space is what we focus on from the first question through to delivery. Really happy the whole experience came together the way it should. Appreciate the recommendation.
Had a broken baffle that was instantly…
Had a broken baffle that was instantly replaced and a $120 credit back for scratches…. Would purchase again, very good customer service
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Stephen, a broken baffle and scratches on a wood stove arriving is not what anyone should deal with. Getting that resolved quickly with a replacement and a credit is the least we could do. Really appreciate you giving us the chance to make it right.
Resposta da Firepitsurplus
Everett, perfect packaging and fast shipping on a wood stove is exactly what we aim for on every order. A1 shape on arrival is what we want to hear. Appreciate it.
Follow up
Follow up on an issue where I ordered a fire pit that need additional clarification, parts and guidance was excellent
5 de novembro de 2025
Resposta da Firepitsurplus
Greg, post-purchase support on parts, clarification, and guidance is just as important to us as getting the fire pit order right the first time. Really happy the team was able to get you sorted. We are here whenever you need us.
Good customer experience
Good customer experience. Fast delivery and Nice quality.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Shanna, fast delivery and solid quality is the combination we work hard to deliver on every order. Appreciate you taking a moment to share that.
Wouldn't buy from anywhere else
As a property manager, I’ve worked with a lot of vendors and Fire Pit Surplus is easily one of the best. Their team is responsive, knowledgeable, and always helps me find the right fire pits for our properties. Orders arrive on time, the products look fantastic, and our residents love the upgrade. It’s rare to find a company that combines great service, quality products, and competitive pricing like this. Highly recommend them for any commercial or residential property projects.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Jake, property managers working across multiple locations are some of our most valued customers, and knowing residents are actually enjoying the outdoor fire features at your properties is exactly the result we work toward. Fire pits and outdoor living upgrades at the commercial level do more than look good. They create gathering spaces that residents remember. Really appreciate the long-term trust and we look forward to supporting your next project.
Perfection
Easy to purchase and shipping was short with extremely well packing for my wood stove. It arrived in perfect condition, flawless. Extremely happy.. Thank you guys.
11 de novembro de 2025
Resposta da Firepitsurplus
Marc, a wood stove arriving flawless and packed that well is the experience every customer deserves. The excitement of firing it up for the first time makes all of it worth it. Really appreciate you sharing.
Resposta da Firepitsurplus
Michelle, a fire pit that actually delivers on what you were hoping for makes the whole experience worth it. Enjoy every fire.
Resposta da Firepitsurplus
Abe, service is what keeps customers coming back and we take that seriously on every interaction. Really appreciate you sharing.
Firepitsurplus is the best!
Love my new fireplace! Looks amazing, gives off great heat, and totally upgraded my living room. Super easy process and great customer service!
1 de novembro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Gianna, a fireplace that actually transforms a living space and performs well through a full heating season is exactly what we focus on delivering. Really happy the whole process was smooth from start to finish.
Products are AMAZING!
Communication was fast, easy and friendly. The packaging was very professional and shipping was fast! Highly recommended!
10 de julho de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Chris, professional packaging and fast communication are two things we genuinely invest in across every order. Really appreciate the recommendation.
Resposta da Firepitsurplus
Stanley, we spend a lot of time making sure our pricing reflects the actual value of what we sell. Good to know that landed the right way for you.
Resposta da Firepitsurplus
David, two short sentences covering everything that matters. We appreciate you taking a moment to share.
Great communication as well as expert…
Great communication as well as expert packaging. Also, quick shipping. Received woodstove in less than a week after placing order. Freight Co was a pleasure to work with and the driver was top notch.
24 de outubro de 2025
Resposta da Firepitsurplus
Richard, when a wood stove arrives in under a week and the freight driver actually makes the whole delivery a good experience, every part of the chain worked. That combination is rare and we genuinely appreciate you calling it out.
Easy sales, free shipping
Easy sales process. Rayden Ramkisson was friendly and super helpful. His attention to the customer is excellent. He even sent me a form from the manufacturer of the wood stove I purchased so that I could take advantage of a special promotion, and then called me 2 days later to follow up. Although there was a hiccup with the shipping, it was entirely the fault of the shipping company, not Fire Pit Surplus. And for free shipping, it was a hell of a deal.
8 de outubro de 2025
Resposta da Firepitsurplus
Kyle, Rayden tracking down a manufacturer promotion and following up two days later to make sure you actually used it is exactly the kind of attention a wood stove purchase deserves. Really appreciate you noting where the shipping hiccup actually came from. That kind of honesty means a lot to us.
After years of my wife wanting a fire pit…
We ordered our concrete fire pit and despite the long shipping estimate it showed up significantly ahead of schedule. It was well packed and loaded on a palette, which was 400lbs total. The shipper hung around while we removed the packaging and inspected for damage, but it arrived in perfect condition. Setup was easy and we were up and running in 45 mins including leveling and tearing down the packaging.
The fire pit itself is solid, looks phenomenal, and is a massive positive addition to the ambiance of our patio. Outstanding experience!
9 de outubro de 2025
Resposta da Firepitsurplus
Thank you for sharing your experience Erik! We're glad everything went smooth.
good people to talk to on the phone
good people to talk to on the phone. They all seemed very nice
5 de outubro de 2025
Resposta da Firepitsurplus
Thank you so much Dino! Means a lot. We strive to be the best fire pit company out there.
Quick delivery and everything was just…
Quick delivery and everything was just right. Installed and working perfectly!
28 de setembro de 2025
Resposta da Firepitsurplus
Keith, installed and working perfectly is the ending every order should have. Short, sweet, and exactly what we aim for. Thank you.
delivered as promised wind guard and…
delivered as promised wind guard and steel cover for elementi andes fire pit table
2 de outubro de 2025
Resposta da Firepitsurplus
The wind guard and steel cover for the Elementi Andes fire pit table arriving exactly when promised is the kind of detail that matters when you have been waiting on a full outdoor setup. Good to know it all landed right.
Ordering the fire pit was a breeze
Ordering the fire pit was a breeze. I ordered it in Sunday night and Friday morning it was in my backyard! The instructions for receiving the fire pit were so helpful. It’s beautiful and exactly what we wanted.
2 de outubro de 2025
Resposta da Firepitsurplus
Stephanie, a fire pit ordered Sunday and sitting in your backyard by Friday morning is not something every retailer pulls off. The receiving instructions are something we put real thought into and it is great to know they actually helped. Enjoy every fire.
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