Rating is post order, pre delivery. Reached out to confirm stock on a stove as I am also scheduling the work to have it installed. Darrel responded promptly, asked if I wanted any of the attachments w... Ver mais
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Veja o que dizem as avaliações
Service , selection, and price were better than all other sites. I looked at a few fire bowls and asked a question on line, a person contacted me and gave me information, walked me through the proces... Ver mais
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Ver mais
A empresa respondeu
Easy to deal with and knowledgable staff. My stove ended up being on back order and they alerted me immediately. It still came fairly fast… Would recommend!
4,6
Excelente
161 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Great! Works even in NJ
Great! Works even in NJ
I thought that these propane fire pits were mostly for mansions in California but guess what, they also work great in a regular back yard in NJ. End of the summer when temperature gets lower and we don't feel like starting a wood fire, it's extremely pleasant to press a couple buttons and have a nice fire going while having a drink by the pool. And the dog loves it too. Thanks Tiffany for the quick delivery and good deal.
15 de outubro de 2024
Avaliação não solicitada
Resposta da Firepitsurplus
Geff, this might be one of our favorite reviews we have gotten. A propane fire pit in a regular NJ backyard, one button, fire going, drink in hand, dog by the pool. That is the whole point of what we sell and it has nothing to do with California mansions. Thank you for this.
Best Fire Pit & Amazing Customer Service!
Ordered a fire pit from Fire Pit Surplus and it’s hands-down the best fire pit I’ve ever owned. High quality, easy setup, and their customer service was quick, helpful, and genuinely cared. Will definitely be coming back!
13 de junho de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Oscar, "genuinely cared" is the phrase that sticks with us here. That is the culture we try to build every day. Happy the fire pit backed it up too and we look forward to having you back.
Redoing my backyard and they had a…
Redoing my backyard and they had a couple options I really liked. Easy ordering process. I did have a question and customer service was helpful. My firepit now looks great. Super sleek.
9 de maio de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Alysha, a backyard renovation is a big commitment and helping narrow it down to the right fire pit for your space is something we take seriously. Happy it all came together and looks exactly how you pictured it.
Couldn’t Be Happier With My Fire Pit
This is by far the best fire pit I’ve ever purchased. It arrived faster than expected and looks even better in person. Customer service was super friendly and kept me updated the whole time.
13 de junho de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Brenda, "looks even better in person" plus arriving ahead of schedule is honestly the complete win. Really appreciate you sharing that.
Seamless Purchase and Stellar Customer Service!
I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!
1 de junho de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Heidi, helping find the right fire pit model for a specific outdoor space is something we invest a lot in before any order gets placed. Product quality and the conversation before you buy both have to be there. Happy both showed up in your experience. Thank you for this review.
The fireplace came exactly as pictured…
The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!
10 de junho de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Trish, a fireplace that arrives looking exactly like it did online and at a price that actually makes sense is what we work hard to deliver every time. So happy you are in love with it. That recommendation means a lot.
LOVE LOVE LOVE!!!
I’m absolutely thrilled with my beautiful new fireplace! it was the perfect replacement for our old one! The delivery was incredibly fast, and the customer service was top notch from start to finish. I couldn’t recommend this more highly, everything exceeded my expectations!
6 de junho de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Colleen, a new fireplace that actually clears the bar of being a "perfect replacement" is not easy to pull off. The fact that delivery speed and service exceeded expectations on top of that is what we shoot for on every single order. Thank you for this.
Great experience
If I could give 10 stars I would, amazing customer service, ultra fast responses, high quality fire pits, truly leveled up the feel of my home. Hope to work with this phenomenal small business again.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Johnny, "leveled up the feel of my home" is honestly one of the best things a fire pit can do for a space. We are a small team and reviews like this genuinely keep us going. Hope to work together again soon.
Great experience !!
Very knowledgeable, quick response and best prices on line! We love our fire pit in our Tampa, Florida home. Thank you
16 de maio de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Edgar, Tampa is one of those places where a fire pit actually gets used year round and finding the right one at the right price makes all the difference. Really happy the team delivered on both. Enjoy it!
Buyer beware. False advertising
Buyer beware. The company advertises free shipping and I received confirmation of my order, including free shipping the date of purchase, but they refused to honor the order days later unless I agreed to pay shipping on the product.
The hearth pad was $330, over the $199 free shipping threshold. Again, another misrepresentation by an untrustworthy company
2 de março de 2025
Avaliação não solicitada
Resposta da Firepitsurplus
Hi there — we’re sorry for the confusion.
Our website clearly states that free shipping applies to orders over $199, which was reflected at checkout at the time of purchase. After reviewing your order, we reached out promptly to clarify the shipping cost before fulfillment.
Since you did not wish to proceed, we issued a full refund—no charges were kept.
We always aim to be transparent and fair, and we appreciate the opportunity to clarify this for future customers.
Do not buy from Fire Pit Surplus
Do not buy from this business. We ordered a fire pit the end of December 2024 and still have not received it. It was not listed as back ordered when we purchased it but after never receiving communication about shipment I called early January and was told it was back ordered. We have never received any updated information from them. Now it’s February and I’ve still not had any communication from them. Starting to wonder if this is a fraudulent website!
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Firepitsurplus
We are so sorry for this experience and we completely understand why the silence made this feel the way it did. A fire pit order placed in late December with no proactive updates about the backorder through January and into February is a genuine failure on our part and we own that fully.
We are not a fraudulent business, but we understand why that question came up given how this was handled. That is not the standard we hold ourselves to and this should not have happened.
Please reach out to us directly with your order details right away. We want to get you a clear answer on exactly where things stand and make this right immediately.
Good Price, Great Service
Tiffany (the owner) was quick to respond over chat and matched the price of a competing website. Shipping was fast. Really appreciated their shipping guidance video. The firepit arrived in perfect working shape! I was a little nervous, since these guys didn’t have any reviews outside of their own website, but I had a great experience with them, so I wanted to make sure I shared it.
5 de julho de 2023
Avaliação não solicitada
Resposta da Firepitsurplus
Jacob, this review came in when we were just getting started building our presence outside our own site and it genuinely meant a lot at the time. A fire pit arriving in perfect working shape after a price match is exactly the outcome we want every customer to walk away with. Thank you for taking the chance on us early and for sharing it.
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