FireStarToys.com Avaliações 

From my experience, they've been nothing but amazing and very understanding. The communication was also efficient. My order arrived in a timely manner, and my mini figures were just as advertised.

FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve.

But for my last 2 orders, their processing times have been quite frankly awful. I placed an order on 15/04 and 2 weeks later (29/04) (10 working days) I finally recieved a tracking number.
I placed another order on 13/05, and it has been a further 2 weeks and I haven't had an update on my order. Their FAQs say it should take 3-7 days and, while they acknowledge it could take longer due to X, Y, Z circumstances, there is nothing on the website, or my confirmation email, to indicate that they are currently in any of those circumstances, meaning I am in the dark about my order.

It's this lack of explanation or communication that bothers me and if orders were shipped on time, or had their delays explained, my rating would be higher.

There was simple picking error and they despatched the wrong style and colour.
It's taken a week to get a response, and another week down the line and they still can't sort the return or replacement.
They are now becoming difficult

The customer live chat support team have been great! I had some questions about shipping as it's my 1st time using them and the live chat team was so nice and helpful always kept me in the loop. George and Frenchie was the two members of the team I was live chatting. If you have any questions about your order these guys will answer them! Great experience from me with the live chat team!

Since recently Starting my D&D and Tabletop LEGO MOC Hobby I’ve used FireStarToys many Times (Around 10 Orders so far with another Planned).

FireStarToys Team are very Resourceful and the Website is Cleanly Designed with a lot to offer from various Custom LEGO Part Manufacturers as well as some very Unique Custom Printed Parts of their own (Best looking Prints I’ve seen for Custom Non-Official LEGO so far).

Returns are Easy and the Points System is Welcome (They know is LEGO Heads will be coming back).

Now I’ve seen Complaints regarding Time and Dispatch, However they are a Small Dedicated (And Passionate) Team and their Service ISN’T and SHOULDN’T be Compared to an Amazon Prime Next-Day-Delivery. Of course I would want the Items Faster, But again that ISN’T the Service they are Offering or Advertising at their current Scope and Personally that’s Fine with me.

I look forward to them adding more Items to their Stock from other Creators and would definitely Shop with them again and try their Custom Prints on the next one.

One of my favorite custom Lego vendors! All the best offerings from multiple different manufacturers in a single place, and a rewards point system that's actually pretty good. Plus, should there be an issue, they've got awesome customer service (shout-out to my guy George). My only wish is that they had a US branch for even quicker shipping, but that's a minor quibble. Great company.

Officially disputing my order with Paypal today, been 2 weeks with no replies from you. Ordered even longer ago.

Don’t buy from this company anymore. Bought stuff in the past and received it fine. Now, not anymore.

I have brought 2 amazing items from the in the last 2 weeks for the first time and the quality and packaging are amazing and they are very quick to deliver them to me absolutely love them definitely been buying more items in the future from them

I have been using Firestar for a while now. And I have never had a bad experience, excellent products and the website is very easy to navigate.

Superb quality of every product I have ordered. Every lego figure piece or figure has been faultless.
If every there has been an issue, the customer services have been excellent - rectified immediately.

Very pleased with FireStarToys - would highly recommend.

Excellent customer service and impeccable design on their minifigures. They have an enormous selection and shipping to the US that, while a little costly, comes neatly packaged from DHL with everything safely wrapped and marked. I highly recommend this small team of designers, their passion is unmistakable.

Amazing customer service

I had a bunch of questions regarding their custom Minifigures, and they answered every single one, there prices are great, you will not regret a single purchase.

This is a fantastic store with a huge catalogue of Lego parts and custom items to enhance one’s Lego city or creation. Customer service is outstanding - a small glitch in my order was promptly taken care of. They are so easy to deal with and friendly. The Lego parts arrived in great condition and packaged well. I will definitely order again, and would highly recommend this store.

Wow! What a business! This company is the most honest, friendly and reliable online store I have had the pleasure to interact with. I can’t say enough good things about them and John in customer service. My son made a purchase twice with his own money from his new job.(14 year old) . They showed him what a quality business and truly wonderful staff can do when they take pride in their job. God bless each any every one of the people at FireStarToys. You guys are a fine example of a business. We will be loyal customers to you. I don’t write many reviews but when I encounter a place like this one, I just needed to tell everyone. Reliable, quality service and people! Thank you!

I had an issue with my order and customer services were nothing short of fantastic. Very quick to respond and offered us multiple options, all of which ensured we were fully compensated for the error and then some. My son has placed another order and is basically planning all the stuff he wants to buy with his pocket money each month. Great site, great variety of products and FANTASTIC customer services. Keep up the good work!

Simply a phenomenal company!
My initial order was 'lost' by the Royal Mail and when queried with their Customer Service, they did not hesitate to replicate the missing order and resend via a different courier with 24hr delivery - absolutely incredible considering the value of my order.
Ironically both packages arrived at the same time (good old Royal Mail!!?) so I returned the duplicate order honestly asap.
I have since placed 4 additional orders with them with no issues whatsoever, aside from my own creation and whims where I have ordered the wrong item or it has been unsuitable for my custom needs upon delivery.
Every time I contacted Customer Service they cannot be more helpful and amicable wishing to please, with exchanges, returns and refunds dealt with swiftly.
Firestar Toys has an outstanding range of both OEM Lego figures and parts, in additional their portfolio of custom parts, weapons, accessories and figures seems almost endless!
Some of their prices are a little bit more than their many competitors, but not by that much, so an excellent one stop shop for most custom Lego requirements.
Their Loyalty Scheme of Starpoints against future purchases certainly more than makes up for any slightly higher prices on hard to find items.
I will always be a returning customer as their range, quality of products, service and communication is unbeatable in my opinion.
Everything about Firestar Toys is absolutely AWESOME!

The lego minifigs were all good. But delivery within the UK was too long. It took 7 days from the order date to receive an email that the order was with their Pick and Pack team. Then delivered 8 further days later. Royal Mail tracking showed it took Royal Mail only two days to deliver. I had not expected their collection and then despatch to Royal Mail to take so long.

TLDR: Don't buy from these guys if you're US-based, want to receive your order, and want good customer service.

I ordered back in mid-November 2022. I received an email about 3 weeks later informing me that I would be notified when my package shipped. A month went by and I heard nothing. So I reached out to their customer service who then provided me a tracking number via their carrier, Royal Mail -- they also told me there was a holiday strike and various issues with Royal Mail so my package could be delayed. Umm...ok. So, my package supposedly made it as far as New York before getting sent back. I reached back out to customer service in December 2022 to request a refund and they informed me they would have to receive the parcel back in hand before refunding me. So today, January 25, 2023 (yet another month later), I reached back out to their customer service only to be told the following, "When an order is returned to sender, it can take the same amount of time or longer to be returned to us than the first attempted delivery to you. This is due to this parcel not being a priority delivery for the courier. Also, due to the continued Royal Mail industrial action and the recent Royal Mail cyber-attack, we are currently seeing further substantial delays in Air Mail Tracked delivery times. Once we have received the parcel, we have to input these details onto our system for us to then be able to contact you regarding redelivery. In the meantime, we have updated your delivery details for you so they are now correct. We appreciate your understanding and patience whilst we wait for the parcel to be delivered to us."

Umm...guys, hate to break it to y'all, but I ordered through Minifig Me (also UK-based), paid for their DHL courier service and received my package with full updates and tracking at every step all within 2 weeks!

At this rate, a solid 2.5 months later, I will be surprised if Firestar Toys provides me with my refund, and I recommend them to no one, ever. Want Lego bricks and parts in the US? I've had great luck with Brick Owl or Toys Pro. Want cool custom minifigs from the UK? I can't recommend Minifig Me enough! But if you value your time, money, and sanity please do not order through Firestar Toys.

Update 02/02/2023 -- Firestar has replied to this review claiming they have refunded me. Upon reviewing my account the return is pending, *finally*. It took 3 months to get this resolved since I ordered. The last customer service person I spoke with was unfortunately unhelpful, and towards the end of our conversation, I found them to be somewhat passive-aggressive. I'm grateful this is resolved.

The best Lego store out there they are always nice, kind, respectful and helpful they don't scam and they always answer if I'am wondering about something I see that someone if hating for no good reason and that's kinda strange but regardless of that Firestartoys are great.

I have brought from this website 3 times and not had a single bad experience. all parts were in good condition and shipping and packaging was fast and secure.

the prices are sometimes high but to have access to different accessories, figure parts and figures (custom and non custom) from different companies is very handy.

I would highly recommend!