Looks good wood, nice and dry good price aswell. Lose a star as 2 days after it arrived they sent me an offer which included several free kindling bags and fire lights worth over £60.
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Veja o que dizem as avaliações
Very easy to use website with good description of available choices. Competitive prices. Well packaged wood in good uniform sizes and swiftly delivered. Thank you
A empresa respondeu
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Ver mais
A empresa respondeu
Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Informações de contato
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Reino Unido
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Looks good wood
Looks good wood, nice and dry good price aswell. Lose a star as 2 days after it arrived they sent me an offer which included several free kindling bags and fire lights worth over £60.
16 de julho de 2026
Good overall wood suppliers
Very easy to use website with good description of available choices. Competitive prices. Well packaged wood in good uniform sizes and swiftly delivered. Thank you
22 de julho de 2026
Resposta da Firewood.co.uk
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our website easy to use, with clear product information and competitive pricing. It's also great to know that you were pleased with the quality of the firewood, the packaging, and the prompt delivery service you received.
Your feedback means a lot to us, and we're grateful for your support.
If you have a moment, we would love for you to share your experience on our Firewood Google Reviews page as well. We'd be delighted to hear your feedback there once the review page is available.
Thank you again for choosing White Horse Energy, and we look forward to serving you again in the future.
Kind regards,
The Firewood Team
Easy to order and value for money…
Easy to order and value for money compared to other sellers. I ordered a maxi crate of oak logs and it was confirmed straight away by email. The delivery driver (salvatori hauliers) was first class 👌.
18 de julho de 2026
Resposta da Firewood.co.uk
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our ordering process easy and that our prices offered great value compared to other suppliers. It's also wonderful to know that your Maxi Crate of Oak Logs was confirmed promptly and that you received such excellent service from the delivery driver at Salvatori Hauliers. We'll be sure to pass on your kind comments.
Thank you again for taking the time to share your experience. If you have a moment, we would also be grateful if you could rate your experience on our Firewood Google Review page, as your feedback helps other customers discover our products and services.
We hope you enjoy your firewood and look forward to serving you again in the future.
Kind regards,
The Firewood Team
winter logs arrived
the logs have arrived safely and on time. the driver was very helpful in getting the pallet into the area i needed.
12 de julho de 2026
Resposta da Firewood.co.uk
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your winter logs arrived safely and on time. It's also great to know that the driver was so helpful in positioning the pallet exactly where you needed it. We know how important a smooth delivery experience is, and we're pleased everything went to plan.
Thank you for taking the time to share your experience with us. If you have a moment, we would also be grateful if you could rate your experience on our Firewood Google Review page, as your feedback helps other customers discover our products and services.
We hope you enjoy your firewood and look forward to serving you again in the future.
Kind regards,
The Firewood Team
Excellent all round service
Excellent all round service. Great from ordering to delivery, no problems whatsoever.
7 de julho de 2026
Resposta da Firewood.co.uk
Thank you for your excellent 5-star review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you received excellent service from start to finish. Knowing that everything went smoothly, from ordering through to delivery, and that you experienced no problems whatsoever is exactly what we strive for.
Thank you for taking the time to share your feedback. If you have a moment, we would also be grateful if you could rate your experience on our Firewood Google Review page, as your feedback helps other customers discover our products and services.
We hope to serve you again in the future.
Kind regards,
The Firewood Team
ordering very easy ,selecting day of…
ordering very easy ,selecting day of delivery,arrived on time ,perfect
11 de julho de 2026
Resposta da Firewood.co.uk
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found the ordering process so easy and that being able to select your preferred delivery day made things even more convenient. It's great to know that your order arrived on time and that everything was perfect.
Thank you for taking the time to share your experience with us. If you have a moment, we would also be grateful if you could rate your experience on our Firewood Google Review page, as your feedback helps other customers discover our products and services.
We hope you enjoy your firewood and look forward to serving you again in the future.
Kind regards,
The Firewood Team
Resposta da Firewood.co.uk
Hi Stuart,
Thank you for your great review. We're delighted to hear that your order was delivered quickly and that you're pleased with the quality of the wood.
We really appreciate your feedback and look forward to supplying you again in the future.
Kind regards,
KM
Delivery completed in 24 hours
Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my driveway. Exactly as expected quality product.
10 de julho de 2026
Resposta da Firewood.co.uk
Hi Julie,
Thank you for your wonderful review. We're delighted to hear that your order arrived within 24 hours and that the whole process was so smooth from start to finish.
It's great to know that the courtesy call to confirm your delivery, the driver's text message before arrival, and the delivery straight onto your driveway all helped make the experience a positive one. We're also pleased that your Max Crate of Ash logs arrived exactly as expected and met your expectations for quality.
We really appreciate you taking the time to share your experience and look forward to supplying you again in the future.
Kind regards,
KM
Could not find me
Could not find me. Despite being a local company did not realise that mobile reception is very poor in the area
9 de julho de 2026
Resposta da Firewood.co.uk
Hi Philip,
Thank you for taking the time to leave your feedback. We're sorry to hear that your delivery experience was affected by difficulties locating your address.
We appreciate how frustrating this must have been, especially if mobile reception is known to be poor in your area. Better planning and communication should have helped avoid the inconvenience you experienced.
Your comments are valuable, and we'll share them with our delivery partner so they can take local conditions into account when making future deliveries to your area.
Thank you again for your feedback, and we hope we'll have the opportunity to provide you with a smoother experience next time.
Kind regards,
KM
office communication good
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straight drive some 30m. Wide gates, wide road, rigid and artics have reversed before. Pallet truck with small wheels wouldn't work on gravel. Crate manhandled to just past the gates.
6 de julho de 2026
Resposta da Firewood.co.uk
Hi Tim,
Thank you for taking the time to leave your feedback. We're pleased to hear that you found our office communication helpful and that the ordering process went smoothly.
We're sorry, however, that the delivery didn't meet your expectations. We understand how frustrating it must have been when the driver was unable to reverse up your driveway, particularly as you've had larger vehicles do so previously. We also appreciate that a pallet truck is not well suited to gravel, which meant your crate could only be left just inside the gates after being manually moved.
While our drivers must always follow their own company policies and make decisions based on what they feel is safe at the time of delivery, we completely understand why this was disappointing given your previous experiences.
We appreciate your balanced feedback, and we'll ensure your comments are shared with our delivery partner to help improve future deliveries.
Kind regards,
KM
Resposta da Firewood.co.uk
Hi Emma,
Thank you for your lovely review. We're delighted to hear that you've found our service reliable and that you're pleased with the quality of our wood. It's great to know we've been able to provide the dependable service and products you expect.
We really appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
Very kind delivery person and quality…
Very kind delivery person and quality of goods of great too
29 de junho de 2026
Resposta da Firewood.co.uk
Hi Kate,
Thank you for your lovely review. We're delighted to hear that you were pleased with the quality of your order and that your delivery person was so kind. Great products and friendly service are what we strive for, so it's wonderful to know we delivered on both.
We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
KM
Easy to order and delivered nicely by…
Easy to order and delivered nicely by pallet company.
3 de julho de 2026
Resposta da Firewood.co.uk
Hi Wayne,
Thank you for your great review. We're delighted to hear that you found the ordering process easy and that your delivery went smoothly. It's also lovely to know that the pallet delivery company provided a good service.
We really appreciate you taking the time to share your feedback and look forward to supplying you again in the future.
Kind regards,
KM
Resposta da Firewood.co.uk
Hi Marvin,
Thank you for your fantastic review. We're delighted to hear that your order arrived exactly as described and that you were impressed with how quickly it was delivered.
It's also great to know that our delivery updates kept you informed every step of the way. We know how important good communication is, so we're pleased it helped make your experience a positive one.
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Not at all what was advertised
Not at all what was advertised
Large crate of kiln dried ash with approx 30-40% rotten and then kiln dried material.
Upon even very indulgent calculations probably a loss of at least 100£ per a 300£ crate due to poor caloric efficiency. (Not mentioning the hassle of having to buy more firewood because of that / no extra space to store / or buy over the winter months - defeats the purpose of buying over summer)
Should have stayed with my regular provided, as never had any issues like this in 10 years !
Update.
Thank you for your reply . I’ve tried sending you all the pictures to the email address you have provided
Both attempt came back on yahoo as unable to send, address not recognised ?! The email address on your website also doesn’t receive attachments - just bounced back
I’ve called you 10 days ago and received another email address from you. Forwarded all pictures I’ve taken and it was SILENCE on your side ever since..
Sorry, I’ll maintain my one star review and still believe I would never again use your business again
“Too much smoke for too little a flame“
30 de junho de 2026
Resposta da Firewood.co.uk
Hi Levi,
Thank you for taking the time to leave such detailed feedback. We're very sorry to hear that the quality of the kiln-dried ash you received did not meet your expectations.
We appreciate how disappointing this must have been, particularly when you chose our premium product and feel that a significant proportion of the crate was not of the standard you were expecting. We also understand your frustration at feeling you've had to consider purchasing additional wood as a result.
We're pleased to hear that the delivery itself went smoothly, but we're sorry that the product quality let you down.
We'd like the opportunity to investigate this further. As Trustpilot doesn't allow photos to be attached to reviews, could you please email the images, along with your order details, to sales@firewood.co.uk? Our team will review the photos and look into this for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to resolve the matter for you.
Kind regards,
KM
Great quality product and fast shipping.
30 de junho de 2026
Resposta da Firewood.co.uk
Hi Samantha,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of your order and that it arrived so quickly. Providing great products with fast, reliable delivery is exactly what we strive for.
We really appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
Excellent service
29 de junho de 2026
Resposta da Firewood.co.uk
Hi Lee,
Thank you for your excellent review. We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to the whole team.
We look forward to serving you again in the future.
Kind regards,
KM
Very efficient company & amazing…
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
29 de junho de 2026
Resposta da Firewood.co.uk
Hi Lisa,
Thank you for your fantastic review. We're delighted to hear that you found our service efficient and that your delivery went so well.
It's especially lovely to hear that the delivery driver went above and beyond to get all 65 bags exactly where you needed them. We'll be sure to pass your kind comments on, as we're sure they'll be greatly appreciated.
Thank you again for your support. We're thrilled to hear you'll be using us again, and we look forward to supplying you in the future.
Kind regards,
KM
Easy to order
Easy to order, helpful staff ringing to confirm delivery, lovely delivery driver. Was given wrong time for delivery but didn't matter. Not yet unloaded pallet but wood looks great.
28 de junho de 2026
Resposta da Firewood.co.uk
Hi Julie,
Thank you for your lovely review. We're so pleased to hear that you found the ordering process straightforward and that our team kept you informed ahead of your delivery. It's also wonderful to hear your kind words about the delivery driver—we'll be sure to pass those on.
We're sorry that you were given the wrong delivery time, but we really appreciate your understanding. It's great to know that, despite that, the overall experience was a positive one and that the wood looks to be of great quality. We hope it lives up to your expectations once you've had a chance to use it.
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
Delivered on time
Delivered on time , packing was great and the driver was very helpful when delivering. Wood quality is top class.
20 de junho de 2026
Resposta da Firewood.co.uk
Hi Ian and Constance,
Thank you both for your wonderful review. We're delighted to hear that your order arrived on time, was well packaged, and that the delivery driver was so helpful. We'll be sure to pass your kind comments on to our delivery partner.
It's especially pleasing to know that you're happy with the quality of the wood. We work hard to provide a product our customers can rely on, so it's great to hear it's met your expectations.
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
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