I personally found the bra to be very ineffective in support for droop so it looked ridiculous and l could not wear it. When l paid l unwittingly signed up for a monthly VIP subscription that l did no... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Tried to place an order. Received a message saying that I am blacklisted. I have never ordered anything from this company but since this happened and I have read other terrible reviews, I am glad not... Ver mais
A empresa respondeu
I tried to order a bra without using their subscription service, they listed PayPal as an option for payment but they “blacklisted” me, refusing to sell me the bra because I wanted to use PayPal. Wh... Ver mais
A empresa respondeu
I dislike the whole process. I wasn't notified when it was going to see. It finally came. I still haven't worn it, but it does fit me good. I placed that order in September. I checked my account and... Ver mais
A empresa respondeu
1,9
Ruim
53 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ineffective bra but great customer service
I personally found the bra to be very ineffective in support for droop so it looked ridiculous and l could not wear it. When l paid l unwittingly signed up for a monthly VIP subscription that l did not want. Jana from the customer service team was lovely and cancelled the subscription and refunded me after they took the first month out which was very much appreciated
16 de abril de 2026
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry the bra didn’t provide the support you were looking for, but we’re glad Jana was able to assist you, cancel the membership, and arrange the refund.
We truly appreciate your feedback and your support.
Échange sans problème Merci Sarah Robinson
Échange sans problème Merci Sarah
9 de abril de 2026
Avaliação não solicitada
Resposta de Fitcharm
Thanks for sharing your feedback. It's our pleasure to assist you :)
Blacklisted??? Really??
Tried to place an order. Received a message saying that I am blacklisted. I have never ordered anything from this company but since this happened and I have read other terrible reviews, I am glad not to give them my business.
8 de abril de 2026
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry to hear about your experience and understand your concern.
We’d like to clarify that we do not blacklist customers. In some cases, an order may not go through due to payment authorization or security checks, which can sometimes trigger this type of message.
We would be happy to look into this further for you. Please feel free to contact our support team with more details so we can assist and clarify what may have happened.
Offers PayPal but won’t let you use it
I tried to order a bra without using their subscription service, they listed PayPal as an option for payment but they “blacklisted” me, refusing to sell me the bra because I wanted to use PayPal. What a scam!
The word “blacklisted” actually showed up in red on the screen.
This morning it says to sign into my PayPal account with Nymbus LLC, then it says that “Something went wrong, try again later”. When I exit out of there it takes me to their order screen with credit card highlighted.
17 de março de 2026
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry to hear about your frustration and appreciate you bringing this to our attention.
We’d like to clarify that we do not block or “blacklist” customers for choosing a specific payment method. In some cases, orders may not go through due to payment authorization issues or security checks that are outside of our direct control. We understand how this can be confusing and inconvenient.
We would be happy to look into this further and help you complete your order. Please contact our support team via email with your details so we can review what happened and assist you with available payment options.
Your feedback is important to us, and we’re always here to help.
Very friendly
Very friendly, helpful and understanding. Most of all was able to help me with my order issue.
12 de março de 2026
Avaliação não solicitada
Resposta de Fitcharm
Thank you so much for your kind feedback! If you ever need anything , we’re always here to help! 😊
I had a wonderful experience with an…
I had a wonderful experience with an accidental extra purchase when I was ordering a product. They were quick to respond and so very accommodating.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Fitcharm
Thank you for your kind feedback! We’re glad to know that our team responded quickly and help resolved the accidental extra purchase. Providing accommodating and helpful support is always our goal.
We appreciate your support, and if you ever need anything else, we’re always here to help! 😊
I thought I had ordered one bra
I thought I had ordered one bra , clucked on check out to check order , nothing happening so clicked again , but I didn't know it was adding the my order , as soon as I realised this emailed them to cancel and they wouldn't.
Luckily paid through PayPal and they told me it had happened through a subscription which they then cancelled and helped me get all my money back, horrible experience, thank you paypal
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry to hear about the confusion during checkout and the frustration this caused.
To clarify, the additional items in your order were not related to a subscription, and we do not add products automatically. The extra items would only have been included if the promotional offers shown during checkout were selected before completing the purchase.
Regarding the charges you mentioned, our PayPal team has already refunded them and removed the items from your order. A confirmation email about this was also sent to you two days ago. We have this matter is now closed.
If you have any further questions or need additional assistance, please feel free to reach out to our support team directly. We’re always here to help.
Scam
Some how they get you to order a bra and bill you for a monthly subscription that was never anywhere when the order is placed. Be very aware. They capture your billing information and bill you monthly
8 de fevereiro de 2026
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry to hear about your experience and understand how frustrating unexpected charges can feel.
Our VIP membership is presented during the checkout process, where the details and monthly fee are shown before the order is completed. That said, we never want any customer to feel misled. If the subscription wasn’t your intention, we’d be more than happy to review your account, cancel the membership, and see what options are available to help.
Please reach out to our support team at support@fitcharm.co
with your order details so we can assist you further and make this right.
I dislike the whole procesgv
I dislike the whole process. I wasn't notified when it was going to see. It finally came. I still haven't worn it, but it does fit me good. I placed that order in September. I checked my account and additionally 😘
11 de setembro de 2025
Avaliação não solicitada
Resposta de Fitcharm
Thank you for sharing your feedback. We’re sorry to hear that the process felt frustrating and that communication around shipping wasn’t as clear as expected. We do appreciate your patience, and we’re glad to hear that the item fits you well.
If you have any questions about your order or need assistance with anything further, please don’t hesitate to reach out to us directly —we’re happy to help.
If I could give them a zero I would.SCAM ALERT!!
If I could give them a zero I would. They are ABSOLUTE scam artist. Ordered one bra and they charged me for some extra bra they said I agreed to...I never did, they have it hidden somewhere so you can't click to say no to it. I had to dispute the claim with my bank and blocked my card after they claim they can only refund me 50%. 😡😡. The product is a friggin joke can't even cover one ripple much less a whole breast. DO NOT ORDER ANYTHING FROM THEM!!!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Fitcharm
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. We’d like the opportunity to review your order and clarify what occurred.
At this time, we’re unable to locate your account without additional details. Please contact our support team directly and provide any of the following so we can assist you further:
1. Order number
2. Email address used at checkout
3. Full name and shipping address
Once we have this information, we’ll be happy to review the charges and discuss the available options to help resolve your concern
The company ordered 4 extra items plus…
The company ordered 4 extra items plus expedited the order. A 20 usd bra ended up in 150 in charges
Repeated emails have not brought any results $150 is a lot of money I want back
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Fitcharm
Thank you for reaching out. We’re sorry to hear about your experience and would like to look into this for you. At this time, we’re unable to locate an order without additional information.
Please provide any of the following so we can assist you promptly:
Order number
Email address used at checkout
Full name and date of purchase
Last four digits of the card used
Once we have these details, we’ll be happy to review the order and help resolve your concern.
Sneaky subscription
I ordered a bra which arrived on time and was perfectly fine . I’ve month later I got billed again , apparently I had signed up (without signing anything) for their monthly subscription. Supposedly it entitled me to discounts and other VIP PERKS. I don’t know what theses were as I didn’t receive any emails or register an account with them . Sneaky sneaky sneaky 🧐
21 de dezembro de 2025
Avaliação não solicitada
Resposta de Fitcharm
Thank you for reaching out and for explaining your experience. We understand how concerning unexpected charges can be, and we’d like to look into this for you as quickly as possible.
At this time, we’re unable to locate your order without additional information. Please provide any of the following details so we can assist you further:
Order number
Email address used at checkout
Full name and shipping address
Once we have this information, we’ll be happy to review your account and work with you toward a resolution. Thank you!
Warning TOTAL SCAMS
Warning TOTAL SCAMS
They charge more than said price and tried to withdraw another $100 from my account. I have to block my bank card
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Terrible bras
These are the worst bras that could have ever been made. Now I can’t get a refund or exchange. Do not order from these people.
27 de setembro de 2025
Avaliação não solicitada
Resposta de Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
It’s scam
It’s scam ! Stay away from this company . I ordered 1 bra , and they charged me 29 $ , next day they charged me 380$ extra , I didn’t except that offer. My next step I tried to cancel my order ( less than 24h ) , but it was impossible, then I contacted support team , and still not respond. I received my order with 6 bras !!!!
5 de novembro de 2025
Avaliação não solicitada
Resposta de Fitcharm
To help us locate your order and resolve this matter as quickly as possible, please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. You may email us directly at support@fitcharm.co
Do NOT order or give any information to FitCharm or Nymphus LLC
Would give ZERO STARS!
Ordered a FitCharm bra (32DD) for my daughter (August). Tracking showed it was delivered and it was not. I checked the mailbox, everywhere in the front of my house, the Ring cam, with my neighbors, etc. I tried to report it as not delivered, but the link leads you to a shipping company's website that is entirely in Chinese and no way to translate it. So I disputed it with PayPal. A little over a week later it showed up and had the wrong address on the label. (I checked out with PayPal and auto-filled my address, so did give them correct address.) This 32DD would maybe fit a 32-flat chest, seriously my daughter refused to even try it on. Holding it up to herself in place, it would not have even reached far enough to cover half of her boobs and had essentially no shape to give any support.
6 weeks later they billed me again for their "VIP subscription" that I did not sign up for (Septbember, $31.63). Charge shows up as Nymphus LLC. I don't even know what it's supposed to include. I disputed it with PayPal and they took a full 3 weeks to reply with a tracking number and said that something was delivered. Nothing was received! I have no idea what was supposed to have been received. Researching the tracking number, it looks like a UPS number... UPS and USPS show no information for the number. So there's no way for me to be able to see if there was even a delivery with that tracking number nor when/where it was delivered.
FitCharm/Nymphus/Nymbus/ShopInnovations is currently refusing to refund me the order that I did not place. At the same time asking here to make it correct. Refund through PayPal to make it right.
Case ID:
PP-R-LII-598476552
Disputed amount:
$31.63 USD
Seller info:
Nymbus LLC
888-250-7662
support a shopinnovationsllc.com
Fraud.
8 de novembro de 2025
Avaliação não solicitada
Resposta de Fitcharm
Thank you for reaching out. I’ve reviewed your account, and I understand your frustration. I want to clarify a few important points so we can resolve this fairly.
• We did not receive any previous messages from you about sizing or fit issues.
• The VIP membership was activated during checkout, and both email and SMS notifications were sent before the charge, with instructions on how to cancel.
As a goodwill gesture, your VIP membership has now been fully canceled, and the refund was already issued to your PayPal account.
We truly appreciate your patience, and we’re here to make sure this is resolved properly for you.
Warm regards,
Customer Support Team
If I could put 0 stars
If I could put 0 stars, I would.
Made a one off purchase of a single bra. Thought I was purchasing in AUS dollars, turns out it was USD. Took a considerable amount of time to be delivered and the product was ridiculously small and did not even cover my breast, for the size it was supposed to be. The “money back guarantee” is a load of rubbish. They did not offer a full refund at all. After exchanging several emails trying to negotiate a refund, I relented and settled on a 40% refund as I was frustrated with the back and forth emails and the fact the company was going to charge me for the return shipping and the cost outweighed what I actually paid for the bra!
THEN I discovered they were taking money out of my account on random dates through out the month over a few months for a membership/subscription I didn’t even sign up for!!! I’ve had to cancel my card to stop the payments and when you try going onto the link they send in your order email; it says “this store is unavailable”.
The account/business merchant name isn’t even Fitcharm.
Avoid. Avoid. Avoid.
22 de agosto de 2025
Avaliação não solicitada
Resposta de Fitcharm
Thank you for taking the time to share your feedback. I completely understand your frustration, and I’d like to provide clarity on your order and refund details.
Your order was placed on August 20, 2025, and delivered on September 1, 2025, which is within our standard delivery time frame of 8–10 business days.
Regarding your refund request, our team previously provided two options to resolve the matter:
1.Return the item for a full refund, or
2.Receive a 40% partial refund to keep the order (a total of 50% off including your initial 10% discount at checkout).
You chose to proceed with the partial refund, which was processed accordingly.
As for the subscription charges you mentioned, please rest assured that your subscription has been canceled and there will be no further recurring charges.
We’re truly sorry for any inconvenience or confusion this experience has caused. We appreciate your feedback and have shared your comments with our team to continue improving both our product sizing information and communication transparency.
Kind regards,
Customer Support Team
everything was wrong and nothing right
everything was wrong and nothing right. Omg what a waist of money and time. Im a 38D and it held nothing at all in place. I was about may 2025.
25 de julho de 2025
Avaliação não solicitada
Resposta de Fitcharm
Thank you for taking the time to share your feedback. I’m truly sorry to hear that the product did not meet your expectations, I completely understand how disappointing that must have been.
Please note that we offer a 30-day money-back guarantee, and during that period, customers are welcome to email or call us so we can review the issue and provide available solutions, including a refund or exchange if applicable.
However, we genuinely appreciate your feedback, as it helps us continue improving both our products and customer experience.
Thank you again for reaching out and for giving our product a try.
Warm regards,
Customer Support Team
Never received item from fitcharm
Never received item. I never set up an account or their VIP service. They charged me a monthly fee for this. I have emailed and heard nothing back. This is a scam company!
26 de outubro de 2025
Avaliação não solicitada
Resposta de Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Total scam
I ordered some bras and paid in what appeared to be NZD but was charged in USD (almost double). I didnt immediately get any confirmation email but a day later got one to join their VIP club. I wrote back instantly to cancel the order and was told to go through my bank. I insisted via return email they not send the items and they also insisted I get a refund through the bank and then emailed me saying they posted the items. I guess they will argue with the bank that they did send the items despite being told not to and are aware how expensive it is to post them back for a refund. It is a total scam. I have contacted my bank and am waiting for them to get back to me. I cannot believe they refused to cancel the order and then shipped items 5 days later after 3 requests to cancel it. What a scam
20 de outubro de 2025
Avaliação não solicitada
Resposta de Fitcharm
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your request.
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