I personally found the bra to be very ineffective in support for droop so it looked ridiculous and l could not wear it. When l paid l unwittingly signed up for a monthly VIP subscription that l did no... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Tried to place an order. Received a message saying that I am blacklisted. I have never ordered anything from this company but since this happened and I have read other terrible reviews, I am glad not... Ver mais
A empresa respondeu
I tried to order a bra without using their subscription service, they listed PayPal as an option for payment but they “blacklisted” me, refusing to sell me the bra because I wanted to use PayPal. Wh... Ver mais
A empresa respondeu
I dislike the whole process. I wasn't notified when it was going to see. It finally came. I still haven't worn it, but it does fit me good. I placed that order in September. I checked my account and... Ver mais
A empresa respondeu
1,9
Ruim
53 avaliações
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company is nothing but a scam
This company is nothing but a scam. You must report them to the Department of Consumer Protection and the Attorney General for your state. The state of PA is already investigating them due to the number of complaints they've received by consumers. also, file a claim with your CC or paypal.
11 de setembro de 2025
Avaliação não solicitada
Do not waste your money
Do not waste your money, I am not big busted and this bra is like a couple of rubber bands and kleenex strung together. No lift, not support AT ALL. Customer service when I wrote and told them, they closed my ticket and I have the emails to prove it. Fly by nite company, bad product unless maybe you are an A cup. Don't waste your money, very disappointed.
12 de agosto de 2025
Avaliação não solicitada
Resposta de Fitcharm
We’re very sorry to hear about your disappointment and the trouble you experienced when reaching out to our support team. This is not the level of product quality or service we aim to provide.
We’d like the opportunity to make this right for you. Please contact us directly at support@fitcharm.co with your order details so we can review your case and assist you with a proper resolution.
DO NOT ORDER
DO NOT ORDER. They charged me for 3 bras that aren’t my size and expedited shipping. Over $110 out of my account!
6 de agosto de 2025
Avaliação não solicitada
Resposta de Fitcharm
Hi! We’re so sorry for the unexpected charge and any confusion caused. If the bras you were charged for aren't the correct size or were not intended, you can return the extra items once they arrive. In the meantime, we’ll also reach out to the courier to see if there’s still a way to stop the shipment.
Thanks for your patience — we’ll do our best to sort this out quickly for you!
The bra I ordered said 34 ff it came…
The bra I ordered said 34 ff it came and was extremely small only suitable for a b cup size they sent a replacement which was a 34 h but when it came was exactly the same size as the 34 ff which like I said was only suitable for a b cup size then I discovered they had charged my card two payments of $31.63 in one month on a vip benefits which I had not authorised I sent email to challenge this with no reply they completely scammed only offered a 30% refund on the bra I purchased which was a complete insult they have robbed me of $100 and the bra is completely useless they are scamming people out of their hard earned money advertising completely useless bras that only fit b cup and under but claiming that cater for bigger cup sizes i wish I had read these reviews before I trusted they were an honest trading company complete scammers should not be allowed to continue being in business
1 de julho de 2025
Avaliação não solicitada
Resposta de Fitcharm
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described is certainly not the experience we want for our customers, and we’d like the opportunity to make things right.
Please reach out to our customer support team directly at support@fitcharm.co with your order details so we can investigate the duplicate charges and assist with a proper resolution. Your satisfaction is important to us, and we want to ensure this matter is addressed promptly. Have a great day!
Frustrated
It is a substandard product, the padding is too much not worth the money. Very poor customer service. The return policy is crazy. Why would I pay for the return shipping label??
14 de julho de 2025
Avaliação não solicitada
Resposta de Fitcharm
We're sorry to hear the product didn't meet your expectations and that the return process was frustrating. While we understand concerns about return shipping, we want to confirm that a full refund has already been issued for your order.
We’re always working to improve both our products and policies, and your feedback is truly appreciated. If there’s anything more we can do, feel free to reach out at support@fitcharm.co — we're here to help.
Do not buy from this company
Do not buy from this company, I wish I read reviews prior. Firstly you do get a product but it so substandard and poorly made. It should not cost the price it does. Thats if you make it through the check out without them charging for 3 or 4 extra items you didnt order. They know their product is so poorly made that they dont want you to return for a refund and offer only 40% refund ut you keep the item. If you live in Australia they know you will take it as postage to the US is about 50% of the cost anyway. THEN a month later I was charged AGAIN for some subscription looking thing that I didnt ever sign up to. Now Im in a fight to get that money back too. They teeter on the line of fraudulent so they can still operate but its definitely not a decent company. Avoid at all costs.
14 de julho de 2025
Avaliação não solicitada
Resposta de Fitcharm
We’re very sorry to hear about your experience and understand how frustrating this must have been. Please know that the VIP subscription charge has already been refunded, and a partial refund was also issued for your order.
If you still have any outstanding concerns, we’d like the chance to resolve them directly. Kindly contact our customer support team at support@fitcharm.co with your order details, and we’ll be happy to assist further.
Do not buy from this company
Do not buy from this company. I placed an order on Oct 8, 2024…. And today Amex called me about “company that has been noted as a Sam. Turns out that in 7 months, they charged me $31.63 5 times. When you call they say it’s a VIP membership. I never selected this. It’s one product why would i need a membership with a monthly fee for the ONE item i wanted. The charges wasn’t even monthly but random. They have several LLCs and domains “basic shopping” , “fit charm” and another.
8 de junho de 2025
Avaliação não solicitada
Resposta de Fitcharm
We're very sorry to hear about your experience and understand your frustration. Please know that our goal is always to be transparent with our customers, and we take concerns like this seriously.
To assist you further and fully investigate the charges on your account, please email us directly at support@fitcharm.co with your order number or the email address used at checkout. This will allow us to locate your account and resolve this promptly.
Thank you for bringing this to our attention — we’re here to help make it right.
Fraudulent Charges – Never Received My Order
This company is fraudulent. I placed an order in October 2024 for $31.63 and not only did I never receive the product, but they have been charging my card the same amount every month since — without my permission.
I only recently discovered the unauthorized charges and reported them to my bank. My card has now been cancelled due to this fraud.
This is completely unacceptable. I would never recommend this company to anyone. They have shown zero accountability, and I'm still waiting for a full refund.
Avoid this company at all costs.
23 de outubro de 2024
Avaliação não solicitada
Resposta de Fitcharm
We're very sorry to hear about your experience and understand how frustrating it is to see unexpected charges, especially when a product was not received. We take these concerns seriously and want to investigate this fully.
So we can assist you as quickly as possible, we kindly ask that you email us at support@fitcharm.co with your order number, the email address used at checkout, and any supporting documentation (such as a screenshot of the charges or your bank statement). This will allow us to pull up your account, review your order history, and determine what went wrong.
We will ensure that any unauthorized or unfulfilled charges are addressed and that your subscription is fully cancelled, if it hasn't been already.
Thank you for bringing this to our attention — we are committed to resolving it fairly and promptly
I think fitcharm is actually in China
I think fitcharm is actually in China their sizing might be off
30 de maio de 2025
Avaliação não solicitada
Resposta de Fitcharm
Yes, you’re right — FitCharm products are manufactured and shipped from overseas, which can sometimes result in differences in sizing compared to local standards. We always recommend checking the size chart carefully before ordering, and if you have any doubts, feel free to reach out to us for sizing help.
If you’ve already placed an order and the size doesn’t seem right, just email us at support@fitcharm.co, and we’ll be happy to arrange an exchange or refund for you.
Thanks again for your feedback!
Buyer Beware!!
Had to go out of my way to write a review as this company has given me the right run around! Sending me products I didn't order. Deducting money I did not authorise! Be so careful!! Scam you out of money any way they can through the smallest loop holes.
9 de abril de 2025
Avaliação não solicitada
Resposta de Fitcharm
We're very sorry to hear about your experience and understand how upsetting it is to feel like you're being charged without your consent. That is never our intention, and we take these concerns very seriously.
To investigate and resolve this matter as quickly as possible, we kindly ask that you email us at support@fitcharm.co with any information related to your order or account (such as your name, email address used at checkout, or order number). This will help us locate your account and take immediate action to review charges, cancel any services, and issue refunds where applicable.
We are committed to resolving this and ensuring no further issues occur.
Awful company from start to finish
Awful company from start to finish. I came across the company through an IG ad. When I finally decided to purchase, I wasn't sent an email confirmation, they overcharged me by 5X and added 7 duplicates of the same bra which i didn't order. The signed me up for a VIP account which said free on the bill but then charged me for months before I caught on. The billing came from a company called Basic Shoppwhich WTF.. how shady and unclear. My return was never refunded and when I went to cancel the recurring charge, they only reimbursed half of the last payment. Never again!
15 de março de 2025
Avaliação não solicitada
Resposta de Fitcharm
We're very sorry to hear about your experience and truly appreciate you taking the time to share your concerns. We understand how frustrating it is to deal with unexpected charges, duplicate items, and unclear communication — that is not the experience we want any customer to have. At this point, we kindly ask that you email us directly at support@fitcharm.co with your order number, name, and email address used at checkout so we can locate your account and provide a full review and resolution — including correcting any outstanding refunds.
Thank you again for your feedback. We're committed to making this right.
Mine hasn’t even arrived and I did not…
Mine hasn’t even arrived and I did not know I’d be billed monthly for a subscription! What bra needs a subscription?
26 de fevereiro de 2025
Avaliação não solicitada
Resposta de Fitcharm
We understand your frustration and want to ensure this is resolved for you.
Please be assured that your VIP subscription has already been canceled and fully refunded. Regarding your order, we have responded to your email with an offer to reship the package since it has not yet arrived.
If you have any further concerns or need additional assistance, please don’t hesitate to let us know. We're happy to help!
They string you along until you give up asking for a refund
I ordered a size 46D bra on January 7. I got a confirmation email which said to give 2-3 business days for processing and 5-8 business days for shipping. That's a maximum of 11 business days, my bra should have come at the latest on January 22nd. Not only did the bra come over a week late, the size is not correct. It says 46D but that bra is definitely wayy too small, like smaller than my hand.
I tried to call them to get a refund, but despite the hold line saying id have a 2 minute wait time I waited for more than 10 and nobody answered. I sent an email requesting a refund but they first tried to offer me an exchange for a better size, when I refused and insisted on a refund they tried to offer me 30% as a refund. They then told me in order to get a full refund I would have to return the bra on my own dime, which didn't make any sense because at that point I still wouldn't have received a full refund if I have to pay for shipping.
The truth is this company is a full on scam and I'm out $31.99. It's a good thing I read reviews before they were gonna charge me again for some kind of fake VIP membership.
7 de janeiro de 2025
Avaliação não solicitada
Resposta de Fitcharm
We sincerely apologize for any frustration caused by your recent order experience. We understand how important it is to receive the correct size on time, and we regret that this was not the case.
Regarding your refund request, our policy does require a return for a full refund. However, we understand your concerns and want to work toward a resolution that best suits you.
Additionally, we can confirm that your VIP membership was not activated, and no further charges will be applied to your account.
We value your feedback and appreciate the opportunity to make things right. Please let us know how you'd like to proceed, and we'd be happy to assist.
This is the absolute worst company to…
This is the absolute worst company to deal with! The bras are worthless pieces of material and expensive! I asked for a refund because they did not fit, there is zero support and had no coverage! I was told I could only have 30% of my money back! I paid full price and deserve full price in return! Then they closed my ticket without any further resolution, so I paid $65.00 for junk! Never buy from them!
1 de fevereiro de 2025
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry if you are unhappy with your purchase, and we truly appreciate your feedback. Our goal is always to provide a fair and transparent resolution.
Regarding your concern, the return instructions were emailed on January 26th but did not receive a response. Please note that our system automatically closes support tickets after 14 days of inactivity to ensure efficiency. However, this does not mean we are unwilling to assist further.
To resolve your concern, kindly reply to the email we sent so we can revisit the case and offer the best possible solution. If you need us to resend the return instructions, we’d be happy to do so.
Please reach out at your earliest convenience, and we’ll do our best to assist you. We appreciate your patience and look forward to resolving this for you.
Horrible and then they charged me over…
Horrible and then they charged me over $30 a month for “VIP Customer Benefits” that I could not recoup.
26 de janeiro de 2025
Avaliação não solicitada
Resposta de Fitcharm
We’re sorry to hear about your experience. Our VIP Customer Benefits program is designed to provide exclusive perks and savings, and we strive to ensure transparency about the enrollment process and charges. We’d love the opportunity to look into this further and assist you. Please reach out to our customer service team at support@fitcharm.co, and we’ll be happy to review your account and find a resolution. We appreciate your feedback and hope to make things right
Total scam
Total scam. They have been taking over $30 out of my account every month saying that I subscribed to some VIP program which I never did. They told me they would give me $15 back and I’ve been charged for four months. The bras are total crap probably four size is too small. This company needs to be looked int. So tired of these thieves.
7 de outubro de 2024
Avaliação não solicitada
Resposta de Fitcharm
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration this situation has caused you.
Our records show that the subscription was initiated through our website, where customers can join our VIP program during checkout. We apologize if there was any confusion during the process. As a goodwill gesture, we have refunded all the charges related to your subscription. Please allow 3-5 business days for your refund to be posted on your original payment method.
Regarding the item that did not fit, sizing can vary between brands, but we can help you find a better fit. Email us at support@fitcharm.co, and we'll help you get a one-time courtesy replacement.
Again, we apologize for the negative experience and appreciate the opportunity to address your concerns.
Have a great day!
Took money
Took money, said they’d provide tracking details within 2-3 days but nothing has come through. Product not received. Have requested a refund. Hope they provide it.
Don’t trust them!
8 de setembro de 2024
Avaliação não solicitada
Resposta de Fitcharm
Please allow us to look into your account to check the status of your order. Kindly provide your order number and your last name to check your account. Thank you!
Complete SCAM
Complete SCAM
Be AWARE that they lock you into a so called VIP membership!!!
Not only is the bra poor quality and way too small. But then they will continue charging you a monthly fee.
Yet they don’t send you any emails for the charges or any products.
I just happened to check my bank account and noticed these monthly charges.
Be aware that they use another name to charge you.
Lookout for shoppe chic New York Ny
And fit charm
25 de outubro de 2023
Avaliação não solicitada
Resposta de Fitcharm
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced with our VIP membership and the product you received.
We want to clarify that we have already processed a refund as agreed upon during your recent conversation with our phone support team. You should see the refund reflected in your account shortly.
Regarding the VIP membership, we apologize for any confusion it may have caused. The membership is designed to offer exclusive benefits to our customers, but we understand that it wasn’t the right fit for you. We have taken steps to cancel your membership to ensure no further charges will be made.
Please know that your feedback is invaluable, and we are committed to improving our processes to prevent similar issues in the future.
If you have any further questions or concerns, don’t hesitate to reach out again via our Phone Support or Email team.
Thank you for your understanding.
Reviews speak for themselves
Reviews speak for themselves. Although I couldn’t tell you how they can possibly have 1.8 average rating when every review I can see is 1-star.
Don’t be surprised if they contest your negative review as not being genuine and after you provide proof of it being genuine they claim that it’s hateful or otherwise against Trustpilot’s rules.
The company’s product is junk, and every single statement on their website about it is a lie, including the claim that this is an underwire bra (it’s basic cloth bra-shaped junk).
Their “hassle free returns” are a lie. Lots of BS back and forth, offering many “options” like to ship you a different size for free, asking for pictures, and saying that you have to pay for return shipping before they would approve the return.
Responses to reviews here are also garbage. They don’t care, they are just trying to project an image of company that “cares”. If they cared they would immediately refund returns and not force people to threaten to contest charges with their CC. And I also got an extra charge for $9.95 for allegedly expedited shipping. Shipping took ten days like their FAQ claims it does for everyone.
And worst lie? That they are located in NYC. Of course this is so that you’ll think your product would ship from US or maybe even made in US? This company ships from China, and I’m guessing that’s where the rest of the operation is.
If you find any good reviews I’m 100% sure they are fake because this product is simply junk.
P.S. on the plus side, just like it says in their reply here, they did just refund my order.
7 de julho de 2024
Avaliação não solicitada
Resposta de Fitcharm
I'm sorry to hear about your negative experience. We take all feedback seriously and are committed to providing the best service and solutions possible. To make things right, we have refunded your order, and there's no need to return the item.
Thanks for your understanding, and please let us know if you have any other concerns.
100% hassle
Received the product and while I ordered the correct size, and I received an item with the corresponding size on the tag, it was laughably tiny. The FitCharm website states “hassle free return/exchange.” I can tell you it’s a 100% hassle.
I emailed the company for a return on Tuesday. I was specific and asked to return the product and receive a refund. I received a response on Wednesday requesting a photo of the shipping label and the bra tag. In the email, I was only offered another product. I replied with the photos and asking again for a return and refund. Their response came on Thursday morning, offering me a 30% refund and allowing me to keep the product to give to a friend. I immediately responded saying that was not acceptable and again stated I wanted to return the item for a 100% refund. It is now mid day Friday and I have not heard from them.
31 de maio de 2024
Avaliação não solicitada
Resposta de Fitcharm
We'd like to express our deepest apologies for the situation you faced with your order with us. Can you please provide us with your order information or order number so we can take a look at this?
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