Friendly and reliable, great communication from start to finish, the two men that dropped the courtesy car and then collected it were both really nice and explained everything really well. Car looks g... Ver mais
Localização
Trocar localizaçãoUnit 108 Coed Aben Road, Wrexham Industrial Estate, LL13 9UH Wrexham, Clwyd, GB
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Veja o que dizem as avaliações
Outstanding experience with Fix Auto Wrexham. The journey from start to finish and everything inbetween was seamless. Shout out to Natasha, always so warm, friendly, understanding and so down t... Ver mais
A empresa respondeu
I cannot rate Fix Auto highly enough through what can be a very stressful experience. My car was collected and I was kept informed throughout the repair process by Natasha. My car was returned, lovely... Ver mais
A empresa respondeu
Staff friendly and communication is great, they kept me informed at every step. My car was returned clean and repaired.
Detalhes da empresa
Escrito pela empresa
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Escrito pela empresa
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Informações de contato
Unit 108 Coed Aben Road, Wrexham Industrial Estate, LL13 9UH, Wrexham, Clwyd, Reino Unido
- 01978 661 507
4,7
Excelente
308 avaliações
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Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Ms. Brazier. We appreciate you taking the time to write a review and are glad to hear that you found our service helpful, prompt, and informative.
Good communication
Good communication. They picked my car up and dropped it off. Lovely courtesy car. They said 7 days, but it was done the next day. Would definitely recommend 👌
1 de outubro de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
We appreciate taking the time to write a review and are pleased to hear you had a positive experience with our service. We strive to provide excellent customer service and are pleased you found our communication, courtesy car, and turnaround time to be satisfactory.
Great service
My insurance company had my car fixed with Fix Auto in Wrexham after my husband had a minor bump in our car. Everyone I dealt with was polite and helpful and my car was collected on the designated day we had agreed. I was supplied with a very nice courtesy car which I had for just over 3 weeks while my car was being fixed.
I was kept up to date on where it was up to every week and when I had my car delivered back to me, it looked great and has been fixed to a high standard.
The work done comes with a lifetime guarantee too which is great.
Overall I’m very happy with the service we received from Fix Auto. Thank you.
23 de setembro de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mrs Ellery
Thank you for your positive review and for taking the time to share your experience. We're delighted to hear that you were happy with the service you received, including the courtesy car and the communication throughout the repair process. We appreciate your feedback and are glad that you are pleased with the quality of the repair work. Your kind comments will be shared with our team.
Kept well informed and provided with a…
Kept well informed and provided with a very nice courtesy car. All very well mannered on the phone and in person. Definitely recommend.
10 de setembro de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mr. Collin
Thank you for taking the time to leave us a review. We're thrilled to hear you had a positive experience and appreciate your recommendation.
Excellent customer service
My car went here for repair following an RTA. I was kept informed at every step of the way.
Everyone I dealt with was helpful, friendly and super efficient.
My car came back better than it was before the accident. They did a great job.
3 de setembro de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning
Thank you for taking the time to write a review. We are pleased to hear you had a positive experience with us. We strive to provide excellent customer service and are happy to know you were kept informed throughout the repair process. We appreciate your kind words about our team, which will be passed on, and are pleased that your car came back in condition you were happy with.
Friendly efficient staff
Friendly efficient staff
Regular updates
Worked well with Enterprise car rental so I just left the hire car at Fix auto when I collected my car
Did a fantastic repair job on my little car, which came with a lifetime guarantee
Would not hesitate in recommending Fix Auto
3 de setembro de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mrs Priestley
Thank you for your taking the time to leave a review. We are pleased to hear that you were happy with the repair work and the service you received. We appreciate your recommendation and should you require any of our services in the future please do not hesitate to contact us.
All staff were very pleasant and…
All staff were very pleasant and courteous, a courtesy car was dropped off and my car was collected. When our car arrived back we were impressed with the quality of workmanship of the finished job. Very happy.
22 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mr. Wright
Thank you for your taking the time to leave us a 5-star review. We are delighted to hear that you were happy with our service and that you found our staff friendly and helpful. We pride ourselves on our customer service and appreciate all feedback we receive.
Very polite and friendly staff
Very polite and friendly staff, they kept me informed with the process of my car and when finished the car was show room perfect, could not thank them enough,
21 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mr. Roberts
Thank you for taking the time to write a review. We are delighted to hear you had a positive experience and that our team provided excellent service. We pride ourselves on our customer service and all feedback is greatly appreciated and shared with the team.
The repair of my Puegeot
I liked the way I was kept informed of my cars progress.
The car was repaired within the quoted time frame.
The staff were friendly and well informed.
The courtesy car was only 12 months old and an automatic was no problem.
I like the lifetime guarantee.
Now I have to get used to driving my car again.
6 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mrs Fellows
Thank you for taking the time to write a review. We are delighted to hear that you were happy with the communications you received, the repair time, and friendliness of our team. We are also pleased to hear you found the courtesy car convenient and appreciate your feedback on the lifetime guarantee.
Really pleased with the service from…
Really pleased with the service from all the staff. Repaired quickly and to an excellent standard.
16 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mrs Ingman
Thank you for taking the time to leave us a 5-star review. We are pleased to hear you were happy with the service and the quality of the repair.
Excellent service had ny car back in 8…
Excellent service had ny car back in 8 days .Very happy with service and the repair of my car .
15 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mrs Brennan
Thank you for taking the time to leave a review. We are pleased to hear you were happy with the service you received and the repair of your car.
Fantastic service from start to finish
I'd had a bump on my car . My insurance company sent me to fix it autos Wrexham took about 10days to fix due to waiting on a part .i have to say from start to finish they were absolutely brilliant staff are so friendly talk you through everything . Even let me drop my car the night before . I also had a curtesy car waiting for me so could keep working . Got texts every couple of days with a up date . They offered a pick up and drop of service witch is very helpful. I offered to drop off and collect as was only 30mins away . Plus a lifetime guarantee on all work is a bonus. Definitely recommend if ever needed I'd wouldn't hesitate to use them again
8 de agosto de 2024
Avaliação não solicitada
Curtsey car scheme needs looking at.
Curtsey car scheme needs looking at, offered a Fiat 500 basic model as replacement. No sat nav, 2 door. to replace a Vauxhall Insignia Nav Design family car.
Repair work on car good job.
7 de agosto de 2024
Resposta da Fix Auto UK - Fix Auto Wrexham
Hi Mr Wright, The courtesy car that we are asked to provide by your insurance company is a class A type vehicle which the Fiat 500 covers and is also a service that we don't charge the policyholder or insurance company for. We fully appreciate that this vehicle may not be suitable for all customers, and we would always advise our customers to speak to the claims department to see if they are able to assist with a more suitable vehicle depending on the terms of the insurance policy. Thank you for your review and for letting us know the repairs were all good on your vehicle.
Perfect thanks
Absolutely brilliant from start to finish,
Highly recommend 👌
5 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Pamela
Thank you for taking the time to leave a review. We are pleased to hear you had a positive experience. Should you require any of our services in the future please do not hesitate to contact us.
Excellent service
Excellent service. Friendly and helpful staff. I was kept up to date on the progress of my car repairs and most importantly the repair was excellent.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Morning Mr. Carter
Thank you for taking the time to write a review and leave us a 5-star rating. We're delighted to hear you were happy with the service you received and the quality of the repairs to your vehicle. We appreciate all feedback and share this with our team.
Satisfy
From the initial contact from Fix Auto to finally getting my car back to me was a pleasant experience.
They sent Adam to do a temporary fix initially, and Adam was proficient, professional, helpful and friendly.
Due to delays created by Citroen(my car manufacturer) took 2 months to get fixed.
Fix Auto was very good at keeping me updated with frequent text messages.
Adam eventually brought my car back on 2nd of August again with the same professionalism and respect he gave as the first time I met him.
Fix Auto, are helpful and honest, they will tell you he they don't know certain aspects of your enquiry, but will find out and ring you back with the answers one needs.
7 de junho de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Afternoon Mr. Goudie
Thank you for your 5-star review and kind words about Adam, I will pass on your comments to him
As you are aware we are often in the hands of the manufacturers which can often cause delays but we try to ensure that our customer is kept updated on a regular basis.
Your feedback is important to us and helps us to continue to provide a high quality of Customer Service.
Regards
Sarah Rogers
FixAuto Wrexham
Par excellence
A very prompt, efficient and professional service throughout, thank you.
2 de agosto de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Afternoon Mr. Baldwin
Thank you for your 5-star review
All feedback is important and greatly appreciated
Regards
Sarah Rogers
FixAuto Wrexham
Overall brilliant service
Overall brilliant service.
Quality of the work was great and the delivery of the car back went without a hitch.
My only complaint is that the postcode on the information I received for dropping the car off to them was wrong and it took me ages to find the location! Other than that, great service!
23 de julho de 2024
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Afternoon Mrs Band
Thank you for your review
We are pleased to hear you were satisfied with the repair to your car
Sorry to hear you were given the incorrect postcode. If you are able to advise how this information was shared with you I will endeavour to make sure it doesn't happen again in the future.
Regards
Sarah Rogers
FixAuto Wrexham
When our car was picked up we had to…
When our car was picked up we had to phone continuously to arrange a courtesy car, we eventually got one 10 days after our vehicle was recovered. Various mixed text messages with updates about our car.
On delivery of our vehicle after repair we were not given prior notification of drop off the driver just turned up and asked for payment for release of vehicle.
Staff were polite but found organisation was lacking.
Can’t fault the workmanship on my vehicle either.
29 de julho de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Hi Mr Davies. Apologies i dont have a ref number or Reg of your vehicle to look into your issues further. We normally aim to supply a courtesy car asap subject to availability, if some cases there may have been a delay from the insurance company but i cant check this sorry. It is normally standard practice that a driver would not leave site without communicating with your first and then confirm any payments that are required. Apologies if this was not the case and if you wanted to discuss further dont hesitate to contact our office. Pleased to hear that the workmanship was to your satisfaction. Many Thanks.
Car was taken in through the insurance.
Car was taken in through the insurance.
Nice polite gentleman came to collect & drop off courtesy car, came at time specified.
Was kept informed by text message as to how work was coming along....
On day of dropping back off / collecting, nothing too much trouble, as I had to change location, as I was at my workplace...went without a hitch....
Work completed looks fantastic
A very pleasant company to deal with, highly recommend
26 de julho de 2024
Avaliação não solicitada
Resposta da Fix Auto UK - Fix Auto Wrexham
Good Afternoon Ms Campbell
Thank you very much for your 5-star review. We are delighted to hear that you were pleased with the repairs carried out on your car and the service you received from our team.
Your feedback is important to us and we look forward to assisting you should you require our services again in the future.
Kind Regards
Sarah Rogers
FixAuto Wrexham
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