FlightGuru Avaliações 

374
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jason is the man to sort out your flights. Two years ago, i spoke to him about sorting our flight tickets out for our trip around America. We flew from London, to Miami, Los Angeles, Las Vegas... Ver mais

Avaliado com 1 de um total de 5 estrelas

ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative... Ver mais

Avaliado com 1 de um total de 5 estrelas

Under fictitious names such as Kevin, these are the lowest of the Indian diaspora. Once they lure you with low deposits/low-price tickets, the scammers truly start to screw the customers financially... Ver mais

Avaliado com 5 de um total de 5 estrelas

EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... Ver mais

Detalhes da empresa

  1. Viagens e Férias

Escrito pela empresa

Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

374 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(374)

7 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

2 pm flight bumped to midnight?!?! FlightGuru no help

Confirmed purchase via FlightGuru of 90-min Thai AirAsia flight to Bangkok at 14:00 (2PM) six weeks from now. FlightGuru sent an email that Thai Air Asia changed the flight time to 23:30, arriving in Bangkok after midnight! This airline has many flights on that route, at noon, 1pm and 4 pm, but they say no credit, no refund - we must take this 11:30 pm flight. FlightGuru has been zero help, says the flight is nonrefundable, no credit. Said to take it up with the airline. Buyer beware - this whole situation seems scammy.

27 de março de 2023
logotipo da FlightGuru

Resposta da FlightGuru

Dear Jobeth, as an agency we feel the same way about airline schedule changes as our clients do, but when these occur, we can only offer what the airline offers, and this is what we did in this case, too. The airline was not offering any rebooking. As per your request, we have refunded your purchase.

Avaliado com 1 de um total de 5 estrelas

WORST TRAVEL SITE EVER!

WORST TRAVEL SITE EVER!
This by far is the most stressful site I booked a flight. I paid $1,204 CAD for one way flight to Tokyo. No cancellation or refund options. Incomplete details of the booking. I even gave them a call to ask how much carry on luggage I could bring and they said they have to check with the Airline. OK then, I waited after a while they said I will double check with the team and will just send you an email. Are you kidding me? You are selling flights and does not know how much I could bring even for a carry on?!!! So pissed!! DO NOT BOOKE YOU FLIGHTS HERE, I REPEAT... DON NOT BOOK YOUR FLIGHTS HERE!

6 de fevereiro de 2023
logotipo da FlightGuru

Resposta da FlightGuru

Dear Ennovy,

The cancellation and refund policy for all of our tickets is noted on the payment page during the checkout process, so you can decide accordingly. It is also noted in all of our confirmation emails.

Confirmation emails also include your detailed flight schedule, e-ticket numbers, and the airline confirmation numbers. With that, you can log onto airline's website and get relevant information.

Since different discounted tickets and different airlines have different baggage policies, and those are not always immediately visible on the system, our agents do have to check before replying to your inquiry. This is why we offered to check, and get back to you with more detailed information.

We hope that this clarifies things and that you enjoy your flight.

Avaliado com 5 de um total de 5 estrelas

Beautiful experience with FlightGuru.

I needed a one-way flight from Amsterdam to Chicago for my wife and myself. FlightGuru found one for us that no other travel site found, and moreover, it was a deeply discounted, direct flight of only about 8 hours on KLM. Not only that, but by taking advantage of FlightGuru's service of providing a refund if the price of a flight goes down within 24 hours of the booking request, we saved another $327. Beautiful experience.

19 de março de 2023
Avaliado com 1 de um total de 5 estrelas

This business is an absolute scam

This business is an absolute scam, do not use it! Book through the actual airline and you will be able to have actual rights to cancel your flight as well as perks. I booked a flight to Japan and they had me booked for Japan and Vietnam which is not what I requested. Then they booked me on the wrong date and wanted me to pay an additional fee of $2,000 to change the date? SCAM

2 de fevereiro de 2023
logotipo da FlightGuru

Resposta da FlightGuru

Dear Kelly,

Our managers have looked into this issue. Our system booked you on the date that you selected on our site, which we understand from your communication later was not the day you wanted - but this is outside of our control. The ticket that was booked fulfills the order on our booking page. Because it is a restrictive ticket, amending the date does cost a high amount, and we are afraid there is no leeway around that.

Avaliado com 5 de um total de 5 estrelas

The flight tax

This flight ticket tax charge and refund were new to me when I booked tickets online. I was kind of hesitant to do it beginning but your traveler help desk made me trust the process. So I have booked the ticket successfully. I am very happy about your service and I will purchase tickets from your site again.

1 de março de 2023

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