Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Ver mais
A empresa respondeu
Not used the tiles yet but delivery was excellent driver even put the tiles in my garage. BRIAN
We started off with samples from Floorsave, they arrive within a couple of days fully and professionally marked. A lot of other companies send out samples with no name on so you have to check what you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Escrito pela empresa
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Informações de contato
84 B&C London road, TN4 0PP, Tunbridge Wells, Reino Unido
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Excelente
994 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
In my opinion it’s a big con
In my opinion it’s a big con. I wanted 5 boxes of flooring. Delivery was £90!! It’s clear to me low advertised prices are offset by a massive mark up on delivery.
Updated following feedback below: Maybe you should source an alternative delivery company. Just because you are paying a ridiculous amount, doesn’t mean you have to. There are much cheaper alternatives.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Floorsave
Thank you for taking the time to review our services. Unfortunately we are not Amazon and cannot offer free delivery, our pricing is clear and in fact our delivery charges are often more than our customers pay. To deliver 5 boxes of the product you wanted, to your area, would in fact cost £158.04 including vat. My colleague offered you an alternative means of collecting the wood from our showroom , thus avoiding the delivery charge in full. We send out larger boxes on pallets to ensure the goods arrive in tact and protected and the price is per pallet. We appreciate that for smaller quantities this seems a lot but the price would not change if you ordered up to 40 boxes as the pallet price remains the same, as my colleague explained via email to your initial enquiry. We would not call it a con, even if you hadn't asked for clarification but understand you took your business elsewhere. Thanks again.
Efficient, good price
Good price, followed up with a phone call to confirm delivery and delivered as described.
5 de setembro de 2025
Resposta da Floorsave
Thanks for your review. We are glad the process was smooth and hope you are happy with your flooring.
Kind regards,
The Floorsave team.
Great company
Very easy site to use and prompt service.
My sample arrived within 24hrs 🫡
19 de setembro de 2025
Resposta da Floorsave
Thanks for taking the time to review our service. We do rely on Royal Mail and are happy when samples arrive quickly. Please let us know if you need any further help.
Kind regards,
The Floorsave team.
Good quality products with excellent…
Good quality products with excellent advisory service
15 de setembro de 2025
Resposta da Floorsave
Thank you for your review. We are always available to offer help and advice by email, in store or over the phone.
Kind regards,
The Floorsave team.
Absolutely wonderful customer service.
Absolutely wonderful customer service.
So efficientand helful. Special thanks to Fran for all the effort when we unexpectedly had to order additional flooring.
20 de agosto de 2025
Resposta da Floorsave
Thanks so much for your kind review. We know it can be tricky to always work out the correct number of boxes when ordering your flooring. We will always try to help, it's not always an exact science!
We hope you're really happy with the finished product.
Kind regards,
The Floorsave Team.
great flooring
great product fantastic price quick delivery brilliant communication
7 de setembro de 2025
Resposta da Floorsave
Thanks so much for taking the time to review our service. It's always great when it all works out, as we have to rely on third parties for delivery, and we are happy that you like your flooring.
Kind regards,
The Floorsave team.
Excellent
Excellent service though out good prices fast delivery always very helpful thank you
21 de agosto de 2025
Resposta da Floorsave
Thanks for your kind review, we are happy we could help you with another order and pleased it all worked out well! Thanks again Kim.
Kind regards,
The Floorsave team.
Very friendly and helpful
1 de setembro de 2025
Resposta da Floorsave
Thanks for your review We are glad you were happy with our service and hope you love your flooring.
Kind regards,
The Floorsave Team.
Ordered samples and arrived almost…
Ordered samples and arrived almost immediately
1 de setembro de 2025
Resposta da Floorsave
Thanks for your review, please do let us know if you need any further help with your flooring.
Kind regards,
The Floorsave team.
Resposta da Floorsave
Thanks for your review, short and succinct!
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for your review, please let us know if you need any further help or samples.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for your review. Please let us know if you need any more help or samples to choose your flooring.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for your review, please let us know if you need any further help choosing your floor.
Kind regards,
The Floorsave team.
Set samples promptly which is what you…
Set samples promptly which is what you want.
12 de agosto de 2025
Resposta da Floorsave
Thank you for your review. Please let us know if you need any more help or advice choosing the flooring.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for taking the time to review us. We are glad that it was an easy process and hope you are happy with the flooring.
Kind regards,
The Floorsave team.
Excellent service from Floorsave
Excellent service from Floorsave. I visited their Southborough shop where I was given lots of advice about the different floor options and was given lots of samples to take home and check in the space. When I decided to order it all went very smoothly and arrived on time. Would definitely recommend them for their choice and service.
4 de agosto de 2025
Resposta da Floorsave
Thanks for taking the time to review us and for your great review! We are glad that you were able to visit the showroom and choose the flooring, we hope you are really happy with it.
Kind regards,
The Floorsave team.
Delivery was on time and exactly what I…
Delivery was on time and exactly what I ordered
4 de agosto de 2025
Resposta da Floorsave
Thanks for your review, we are glad the delivery was on time and hope you are happy with your flooring.
Kind regards,
The Floorsave Team.
The product seems great
The product seems great, only a sample at this stage but appears to be good quality, website is difficult to navigate and sample was sent to the wrong address, a shame as the product is great, I will be placing an order but dreading the website
16 de julho de 2025
Resposta da Floorsave
Thanks for taking the time to send us a review. We are sorry that you found the website difficult, we are currently looking to improve this, any further comments on why it was tricky would be really appreciated. Apologies the sample was sent to the wrong address, we send out lots of samples a day and it was simply a typo in the mailing system by someone in the office.
We can help with your order, if you wanted to let us know if you wished to proceed, we can try to make it an easier proposition for you. Please let us know how we can help.
Kind regards,
The Floorsave team.
Really helpful staff great service
7 de julho de 2025
Resposta da Floorsave
Thanks for your review, we try to be flexible and find solutions where we can to sort out an order or delivery issue.
We are glad we could help.
Kind regards,
The Floorsave team.
Resposta da Floorsave
Thanks for your review, please let us know if you needed any further help.
Kind regards,
The Floorsave Team.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.