Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Ver mais
A empresa respondeu
Not used the tiles yet but delivery was excellent driver even put the tiles in my garage. BRIAN
We started off with samples from Floorsave, they arrive within a couple of days fully and professionally marked. A lot of other companies send out samples with no name on so you have to check what you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Escrito pela empresa
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Informações de contato
84 B&C London road, TN4 0PP, Tunbridge Wells, Reino Unido
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Excelente
994 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Every aspect
Every aspect
From my telephone call
To the delivery
And it fitted easy and looks amazing
Very pleased
7 de julho de 2025
Resposta da Floorsave
Thanks for taking the time to review our service, we are glad you were happy with the process and that you love your flooring too.
Kind regards,
The Floorsave Team.
Found floorsave on Google
Found floorsave on Google, and ordered a sample of oak flooring which I trying to match.
Sample arrived after 3 days and I rang and spoke to a lovely lady called fran who was extremely helpful. I only required 1 box but it was no problem and it duly arrived on time within 3 days.
I would definitely recommend this company for all your flooring requirements.
4 de julho de 2025
Resposta da Floorsave
Thanks so much for taking the time to review our service. We appreciate all feedback but like the nice ones more! We are glad we were able to help match the flooring and that it all worked out well.
Kind regards,
The Floorsave Team.
Samples came fast and reliably and lots…
Samples came fast and reliably and lots of help on phone about project, thank you.
14 de julho de 2025
Resposta da Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further information.
Kind regards,
The Floorsave Team.
Good quick response to my request for…
Good quick response to my request for free samples…many thanks
30 de junho de 2025
Resposta da Floorsave
Thanks for your review, please let us know if you need any further help.
Kind regards,
The Floorsave team.
Fast delivery and very well packaged.
Fast delivery and very well packaged.
Updated on delivery regularly
13 de julho de 2025
Resposta da Floorsave
Thanks for taking the time to review our service. We are glad to hear that delivery went smoothly, we hope you will love your new floor.
Kind regards,
The Floorsave team.
Great product hopefully quality lives…
Great product hopefully quality lives up to it's name.
7 de julho de 2025
Resposta da Floorsave
Thanks for your review, please let us know if you need any further information about this product.
Kind regards,
The Floorsave team.
Resposta da Floorsave
Thanks for your review. We are glad you are happy with your flooring, if we can help in the future please let us know.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Great solid wood floor at decent price
We are very happy with the solid wood flooring we chose, it looks very good. Delivery was quick and they phoned ahead of time to check date / time.
23 de junho de 2025
Resposta da Floorsave
Thank you for taking the time to review our service. Delivery to London and some areas in the SE can be within a couple of days.
We hope you really love your flooring, thank you.
Kind regards,
The Floorsave Team.
Happy customer
Great product, fast delivery, very helpful staff. Highly recommended.
27 de maio de 2025
Resposta da Floorsave
Thank you for your review. We are glad you are happy with your flooring, we are always at the end of a call or email, if we are busy in the showroom, to help with any enquiries.
Kind regards, The Floorsave team.
Excellent service nice people and…
Excellent service nice people and advise. thank you floorsave team.
2 de junho de 2025
Resposta da Floorsave
Thanks for your review. We are glad that you liked our service and thought we were nice too! Double bonus.
Kind regards,
The Floorsave Team.
Impressive customer service
Called up with a query about matching a floor 7 years old. Really helpful and sent samples that arrived the next day. Thankyou. Exemplary service
20 de junho de 2025
Avaliação não solicitada
Resposta da Floorsave
Thanks for taking the time to review us. We will always do our best to try to help with new or old flooring enquiries, let us know if you need any further help.
Kind regards,
The Floorsave team.
Fantastic help line regarding…
Fantastic help line regarding engineered floor, or advice how to find 15 years old floor board. Free sample was send same day received promptly with additional samples. Thank you for your service.
5 de junho de 2025
Resposta da Floorsave
Thanks for taking the time to review our service. We are always happy to help with advice via email or phone, we are glad we could help.
Kind regards,
The Floorsave Team.
Promt delivery of sample but decided to…
Promt delivery of sample but decided to look elsewhere.
Many thanks.
21 de maio de 2025
Resposta da Floorsave
Thanks for your review. Please let us know if there is anything else we can help with, or if you wanted other options sent out.
Kind regards,
The Floorsave Team.
Sample revived promptly.
Sample of a vinyl click floor was received very quickly through the post. I am now making my mind up on the floor and quantities required.
Thank you.
2 de junho de 2025
Resposta da Floorsave
Thanks for taking the time to review us, please don't hesitate to contact us with any questions you may have.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thank you for your review. Please let us now if you need any help with your flooring.
Kind regards,
The Floorsave Team.
The floor is of good quality
The floor is of good quality, and the sample was received quickly, thank you
28 de maio de 2025
Resposta da Floorsave
Thank you for your review. Please let us know if you need any further help or advice.
Kind regards,
The Floorsave Team.
Excellent customer care profession…
Excellent customer care profession supportive and a pleasure to deal with
23 de maio de 2025
Resposta da Floorsave
Thank you for taking the time to review our service. We are glad that we could find more flooring for you and that you were happy with our service.
Kind regards,
The Floorsave Team.
Good quality
Good quality. Excellent customer service. Unfortunately delivery schedule was not reliable as they didn’t deliver on the due date and no communication from the supplier or the delivery company to tell us when they will be delivering. We waited whole day expecting and nothing turned up. Fran was good in communicating but she neither had any info. On delivery timing. It was not helpful to plan our day.
9 de maio de 2025
Resposta da Floorsave
Thank you very much for taking time to review us. We are sorry that your delivery did not go to plan as you would have hoped. We always let customers with pallet deliveries know that although we book them in for a day, and unfortunately it is a all day delivery, that it can overrun to the next. So our expectation, that we explain on the phone but also via the confirmation email, is that realistically it has a two day window. We have been unable to find anyone to deliver who will guarantee that day only delivery. Consequently if they arrive within those days we feel that is reasonable, it is a long time but we have explained it clearly.
However, and the pallet company is sometimes not great, when using agency drivers, at updating their software. This was the case for you, so we are sorry that was your experience. We do try and keep the customer as well advised as we are able.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for your review. We hope you are happy with your new flooring.
Kind regards,
The Floorsave Team.
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