First time bought LVT solely seeing samples at home. Decided to go with W&B for their customer service as LVT looked similar to me from different brand. They went extra miles to suggest similar shade... Ver mais
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Veja o que dizem as avaliações
Needed a good quality LVT flooring. Found Wood & Beyond online.Needed to call for some advice. From the first contact with them it has been a pleasure. They sent out samples immediately. Kept my init... Ver mais
A empresa respondeu
Great service! I specifically recommend Natalie, who guided me with competence and knowledge of their products. I can also confirm that Wood&Beyond offers quite good value for money.
A empresa respondeu
Great experience in store with Cheuk-yee. They also had an Easter sale on so was able to secure a good price. They have a range of different colours and specs to choose from. Quick delivery and instal... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Informações de contato
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4,8
Excelente
6 mil avaliações
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very responsive and helpful i …
Very responsive and helpful i providing similar products.
Quick call back and attentive
21 de abril de 2026
Avaliação não solicitada
Great service and knowledge on what…
Great service and knowledge on what products to use
20 de abril de 2026
Avaliação não solicitada
First time bought LVT solely seeing…
First time bought LVT solely seeing samples at home. Decided to go with W&B for their customer service as LVT looked similar to me from different brand. They went extra miles to suggest similar shade when my desired on run out. Communication with Veronica was wonderful as well. Always replies promptly. Can't comment on longevity of the flooring as just laid down. Will be back again after few months to rate it.
17 de abril de 2026
Avaliação não solicitada
Very helpful
17 de abril de 2026
Avaliação não solicitada
Great service
Cheuk was super helpful and very professional helping me to buy the product I needed
16 de abril de 2026
Avaliação não solicitada
I received a free sample of vinyl click…
I received a free sample of vinyl click flooring and submitted my order. The price was best on the market and a sample was good quality. Can’t wait for my order to arrive. I appreciate help from Customer Support with my order quantity. Thank you.
16 de abril de 2026
Avaliação não solicitada
Excellent service and straight forward…
Excellent service and straight forward to deal with. Very quick to send out samples and provide alternative options. Ultimately saved money by finding a better alternative.
15 de abril de 2026
Avaliação não solicitada
Avoid this company at all costs
Avoid this company at all costs. We bought flooring for two rooms, it arrived and looked nothing like the samples we saw, completely different knot patterns and density of knots that fall outside of the expected variation found in a natural product. This ruined the look of our renovation. The company offered no compensation whatsoever. Then we had underlay (unused and only bought on wood and beyond’s insistence) and leftover flooring, we paid for these to be sent to the warehouse for return, the company then said they were not delivered. After weeks of complaining. They miraculously found our return and then claimed it arrived damaged! Finally they agreed to a partial refund after much correspondence. It was almost as if they were doing everything in their power to not refund us for anything. Horrible to do business with - avoid this company.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
Thank you for your feedback. We are very sorry to hear that you are not satisfied with your purchase and the experience you have had.
Firstly, we would like to clarify that the product you purchased is a natural grade flooring. As outlined in our product information and terms, this grade will include natural characteristics such as knots, variations in knot density, and colour variation. These features are inherent to the product and are considered normal, not faults. Each plank is unique, and some variation from samples should always be expected with natural wood flooring.
We would also like to highlight that we always advise customers to carefully inspect the flooring prior to installation. If you are not happy with the appearance, the material should not be installed, as installation is deemed as acceptance of the product.
As previously advised, we did offer you the option to return the goods in line with our terms and conditions. We understand there were delays regarding the return, however once the goods were received and assessed, we worked with you to reach a resolution and agreed to a partial refund as a goodwill gesture.
We are sorry that you feel dissatisfied, however we believe we have acted in accordance with our policies and have made reasonable efforts to resolve the matter.
If you would like to discuss anything further, please feel free to contact us directly.
Resposta de Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Easy order process and staff helpful
Easy order process and staff helpful. Floor sample looks good.
14 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Really great experience with W&B…
Really great experience with W&B everyone is super helpful and eager to help! They have a great range of flooring with some great prices! Would definitely recommend!!
Olivia
14 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Great service
Great service! I specifically recommend Natalie, who guided me with competence and knowledge of their products. I can also confirm that Wood&Beyond offers quite good value for money.
13 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
The service has been excellent.
18 de março de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Needed a good quality LVT flooring
Needed a good quality LVT flooring. Found Wood & Beyond online.Needed to call for some advice. From the first contact with them it has been a pleasure. They sent out samples immediately. Kept my initial order but waited for me to confirm colour match. All done very efficiently. The staff in the office were excellent and very helpful. Prices competitive. Highly recommend this company. If you speak with Cheuk she is charming and a pleasure to deal with.
A good experience.
13 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Resposta de Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Wood and Beyond's service has been…
Wood and Beyond's service has been first class. I visited the shop and the staff were very helpful and all phone queries were efficient and friendly.
10 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Very good responsive personnel
Very good responsive personnel, polite communication and good attitude, very happy to choose flooring from these guys, hopefully quality of customer service will match product I bought it. Thanks so much 5*
10 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
‘Above and beyond again!’
‘Above and beyond again!’
Maria was extremely helpful and knowledgeable guiding me through the ordering process of the flooring her colleague Cheuk had previously sorted for me.
Many thanks to the wood and beyond team!
9 de abril de 2026
Avaliação não solicitada
Resposta de Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
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