Flownbeauty Avaliações 2.033

My original brush came after weeks of waiting. When it finally did, it would not charge. Contacted customer support & the first representative had no idea how to help. He closed out my complaint. Contacted again & got numerous apologies from Erica promising to expedite a replacement but I’m still waiting. It’s been over Two months & their fullfillment center has yet to process the order. Does this have something to do with the company name changing from Numoya to Flown & there is a problem with the internal structure of the company? All I want is my replacement that works. Is that too much to ask for???

Aaron and other reps were very professional to work with. It’s my fault that I didnt read about where the product was shipped from. I had hoped it would work for my hair but unfortunately it didn’t. Now I have to find someone to give it to. Thanks.

Erica, the Flownbeauty representative, was extremely helpful in explaining how best to use my new blow dryer and curling brush. Her tips taught me how best to style my hair, straightening it without damaging or losing my natural curls! Thank you, these products are genuinely great for saving time and giving me a little extra style! Thank you, Erica!
Kathryn

I changed my mind and in just a few minutes everything was handled.
Great job!

Products are a joke. Portable brush is ridiculous and I actually liked the hair dryer until a couple months in it completely quit working and won't even turn on. Don't waste your money!!!!!

Quick response to request. Darwin explained the cancelation policy and was very helpful.

Lester - thank you for promptly dealing with my request re my recent order

I have received outstanding customer service from Darwin at this company Flown Beauty. I had a query about adding something to my order and received a reply instantly with a very satisfactory outcome. I have yet to receive the products ordered but am sure they will live up to expectations. So refreshing to find a comuwith such great customer service. Can’t praise Darwin enough.

Brush did not operate as promised. I am now trying to return it for full refund. They promise a 100% 30 day satisfaction guarantee. Now they want me to send them pictures of what they sold me. Really?

Many thanks to Darwin for his quick reply to my email and for sorting out my query.
Excellent service.

So far I have sent five emails asking for updates on my order.
Last one said confirm email address and they would immediately look into it. I tried to do that only for it to come back saying their inbox was full. Ordered in March still waiting. Very unhappy considering it was for a gift at the end of April. Poor service poor communication

I received my Lunair 5 in 1 hair dryer on January 10, 2026, when the brand was Numoya. I use it approximately 2-3 times a week. On Saturday, May 9, 2026, not even four months after it was delivered, the hair dryer stopped blowing hot air making it impossible to dry my hair and deliver the promised results. I immediately wrote to customer service to ask for a replacement on what was clearly a defective product. They promptly answered me, but only to tell me they have a strict 30-day guarantee policy so the best they can do is offer me 20% off a new dryer. I wrote back saying this was unacceptable for a clearly defective product but the only response I got was a reiteration of their STRICT 30 day guarantee and was once again offered 20% off a new dryer. Who would spend more money on a product that could not even last a year! it is useless now as it only blows cold air. It was the most disappointing and wasteful purchase I have ever made!

Do not waste your money on this item, it just doesn’t do what it says it should. Customer services is virtually non existent. I hadn’t realised this product came from abroad so to send it back would have cost too much, to cut my losses they just reduced the price and I got £12 back…. the item went in the bin. It’s rubbish!!

Customer Service is excellent. I reached out right after I placed my order, and got a quick response in minutes. The assistant Lester was polite and helpful with my need. Thank you very much. MD.

This is the first time that I have ordered from this company. I ordered an extra hair dryer on my order by mistake. I emailed customer support right away and my error was corrected almost immediately. I was very impressed with the way that Angel handled my inquiry❣️

I had to cancel my order as for some reason I had ended up ordering four of the same items. I quickly sent an email to support@ numoya com and Brooke has kindly cancelled my order for me, many thanks Brooke, I will order again when I have had a better day, kind regards.

This product does not work. First off it wouldn't heat up consistently. Finally when it did, it did nothing for my hair. I was conned into buying 2 of them for $63. Products that promise and do not produce should be stopped.

They are a bunch of crooks who do not accept returns of there shoddy products

Response to my question was very prompt.

Quick response time - no undue questioning/negotiation and quick notification of refund for the item inadvertantly ordered in error.