Flownbeauty Avaliações 2.054

I had ordered one probrush and then there was a pop-up saying free shipping, which I thought I already had, but clicked again. Lo and behold, it was a second order. I immediately contacted customer service and wondered if they would change it. It was less than 24 hours and I got a response followed by a second response showing my credit for the additional unintended order. Finally, a place that truly gives you customer service! Thank you.

Needed my order to be updated and credit also done. A million thanks to Marie for responding asap of my concern! Marie, you are a gem! Thank you so much for expediting my request!

I made a mistake ordering and contacted the company
ZY was great in assisting me with my refund and she got back to me immediately. How great for customer service
Thank you Zy!!!!!!!

Olivia was amazing. Thanks so Much.

Best Regards,

Diane

I only ordered one flown brush and Zy gave my refund on the other one very quickly! She was very understanding & quick to answer my concerns, give her an A+

When I received it, I plugged it in to charge. After a couple of hours, I tried to use it. Wouldn’t come on. I plugged it in again using a different plug. Still wouldn’t turn on. Customer service asked questions, then agreed to send a new unit. They still haven’t replaced my defective brush. I’m disappointed in the brush and company.

Thank you Angel for your response to correct my order. I really appreciate your
fast, courteous help. I will definitely order again. Blessings, Barbara Muller

Zy helped me correct the problem with my order. I'm so appreciative to her and to your company

Excellent immediate service by Natasha to cancel an order that was going to a wrong address.

I was concerned about a charge on my credit card. I emailed the company and one of their representatives Aaron, looked into it, made sure everything was correct and he followed up with me. It all worked out well. Thank you Aaron.

Through my excitement in ordering my brush, I accidentally ordered 2. The next morning I saw my mistake. Contacting customer service was a surprising and satisfying experience. Their response was very quick and to the point. Thank you Darwin for your great customer service.

I was traveling in Europe when I ordered the GoBrush Pro and was worried it wouldn’t be US compatible. Darwin emailed me back within a few hours. He assured me the product uses USB-C and would not be a problem. He asked that I confirm that I still wanted the GoBrush Pro. He then (very quickly) confirmed that he received my wish to buy the product. I could not have asked for a better customer service experience. Darwin is a wonderful asset for your company.

Brush took 14 days to arrive, it was beautifully packaged but on opening discovered on/off switch was in pieces so obviously no quality control, sent photo of faulty brush and requested refund, was informed they would refund 30% and i could keep faulty brush (after reading on trustpilot that another customer had a 50% refund i complained). Its taken many weeks and many complaints to actually receive 50% refund. Would never buy from them again.

DO NOT BUY IF FLYING.
I brought this to travel as that was how it was advertised to me.
Unfortunately with new rules it was taken off me before flying due to the risk of it being bumped and turning on mid flight then heating and causing a fire.
The product was good however not suitable for what it was sold to me as.

Most reviews seem to cover delivery issues and customer service relating to this. So my review is about the actual product. Takes much longer than 20 seconds to heat. I have short, fine hair and used the middle heat setting. The brush did absolutely nothing. My hair is already straight & shiny so that was a no-go. I wanted lift on my crown. Nothing. Unreal expectations??

Made error on order and Irish corrected for me. Thank you Irish.

i haven yet received the brush, but i did contact customer service and Brooke was very helpful and kind. she answered my questions in a very professional manner.
i’m looking forward to receiving the hot styling brush; then, perhaps i’ll add to this review!
thank you, Brooke,
hillary

There was an error in my order as placed. I contacted Customer Support and they responded IMMEDIATELY!!!! Brooke was so great to respond so quickly to correct the error. I would never hesitate to purchase anything from this company in the future. They truly understand the importance of "customer service." Thanks, Brooke!!!!!

I made a mistake when placing my order. I sent an email explaining the mistake to their support team. They corrected the order and replied to me quickly.