Flownbeauty Avaliações 2.063

It was done so quickly by BROOKE..MANY THANKS TO HER...I JUST WANT TO KNOW THAT MY ORDER FOR A WHITE PRO BRUSH FOR $59.00 AND THE CHARGE FOR $15.30 DID GET ORDERED. PLS REPLY, THANK YOU, JUDY RYBISKI

It states money back guarantee but not how difficult and costly it would be. Very disappointed. You have to send back to China

Zy took care of my refund quite quickly

Lester at Flown was very helpful for me today’s

Darwin addressed my problem immediately and found what I did wrong. He was able to fix the problem and have things sent to me correctly. He was professional in writing his letter, not making feel stupid. His was professional, timely, and courteous. He represents Flown well.

Aaron was very prompt in answering me. He was very helpful.

Unfortunately, I had to cancel my order due to time restrictions. However, once I notified Flown, I immediately received excellent service, specifically through Queen Porras, who took care of the issue quickly and efficiently to my complete satisfaction.

Numoya doesn’t even deserve 1 star. I needed to return a GoBrush & a hair dryer. I was offered 30% refund. No deal. These item, to me were quite costly. Then I was told to ship these to China for a refund. They didn’t even come from China. Do you know how costly the shipping is to China, more than what the items cost!!! So I had to get my bank involved. Problem solved…PLEASE DONT ORDER FROM THIS COMPANY,

I do not like this brush. It doesn't fully straighten my hair and it doesn't give much of a direction to my hair. They have a 30 return , but when I tried to return it, they gave me the run around back and forth emails for 3 wks. Then when they FINALLY approved my return, (after having to send a picture) (ridiculous) they want ME to pay shipping back to CHINA. Total RIP OFF.

Thank you Natasha for the extremely prompt reply when I wanted to cancel my order. Great customer service.

Return process is made very difficult.
I ordered an item that proved unsuitable for my hair. Requested a return form , to be told to give the item a try, I would probably fall in love with it or I could gift it to a friend (!)
I asked again for a returns form. This time to be told I could only return to a warehouse in Asia (item was sent from UK address).
When questioned I was offered a 30% refund and the suggestion again to gift to a friend.

Darwin reponded immediately to my issue and was most helpful in allaying my concerns.

I ordered a brush from Flown. Then I realized I had ordered Two by mistake. I sent an email to the company and I heard right back from them. Ella sent a note and fixed my problem. Great customer service!

First of all. I had no problem making out my order. Then I received a tracking number. Told me my product would be. Shipped to my address. In Kelowna on the following Friday, Then that’s as far as it went. Wouldn’t let track the number. I had no way of finding what else to. Then I sent a message by searching the website and was able. To find Natasha. She replied back quickly. She also apologized for the delay. Gave me a new tracking number. She said my parcel would be delivered on April 30th. Thank you Natasha. She was right on it. I so appreciate your help.

I was disappointed with a curling brush I purchased from this company and wanted to return for a refund but when I learned I had to ship it back to China I decided not to go this route. Erica helped me understand my options and then made it happen very quickly -I chose to accept 30% off what I paid. within a day I was notified of my refund! Thanks erica for your patience and professionalism!

My order was made in haste and was not well thought out. I replied to an email that explained how I could cancel this order if I canceled quickly. Ella canceled my order and processed my refund in a timely manner. I am very grateful.

I have been refunded for the two items ordered.
Erica and Natashahave been very helpful.
Good communication.

Darwin helped me cancel my order with no problem

Wanted to slightly change my order.
Dealt with quickly, efficiently and politely by Darwin

Excellent, fast responses from John, my issue will soon be solved. Wish all companies were like this one, I would certainly recommend. Thank you!