If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
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Veja o que dizem as avaliações
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
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I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
A empresa respondeu
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contato
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Ruim
827 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company is terrible.
Unless you are willing to wait 6+ weeks for your items, do not order from here. The website is misleading about how long orders take to be shipped. I placed my order on May 5th 2025. Once I realized it was being shipped from Hong Kong I asked to cancel the order. That was on May 7th 2025. They replied on May 8th that the order had already been shipped (even though the tracking number showed it had not.) I pointed this out to them and they claimed the tracking information was incorrect. They then sent me an email on MAY 13 2025 saying my order was SHIPPED! So they lied to me about it being shipped in the first place! It is now June 13 and I still have not received my package. Their customer service is also awful and from everything I've read, you have to pay for return shipping. Read the reasons you are "allowed" to return an item also. They are totally ridiculous.
Update 6/30/2025 - Just adding to say my items have still not arrived. Its been 2 months.
Update 7/7/2025 - Items finally arrived. Poor quality, does not match photos. Not surprised after all this.
3 de maio de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear customer,
We are truly sorry to hear about the frustration and inconvenience you have encountered with your order.
We want to address your concerns regarding the shipping status of your order. We can confirm that the logistics information we provided in our emails is accurate. However, we have identified that there was a delay in the system when sending the shipping confirmation email. This delay caused you to receive the notification later than expected, which understandably added to your frustration.We take your feedback very seriously and are committed to improving our communication and processes to prevent such issues in the future.
To better assist you and resolve this matter promptly, we need to locate your order details. Unfortunately, the information you provided in your review is not sufficient for us to identify your order. Could you please provide your order number and the email address you used to place the order?
Alternatively, you can contact us directly via email with your order details, and we will prioritize your case.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Do NOT order from this company
Do NOT order from this company. The clothes are not as pictured the sizes are wrong and they charge for returns. Also, i placed my order in April. 2 pieces came in may and the third still has yet to arrive. Absolute disaster.
5 de maio de 2025
Resposta de Flycurvy
Dear customer,
Sorry to hear about the issues you’ve encountered with your order, including the delays and the problems with the items you received. We understand how frustrating this must be, and we want to help resolve this as quickly as possible.
To better assist you, could you please provide your order number and the email address you used when placing the order? This will help us locate your order details and take immediate action.
Alternatively, if you have any further questions or need additional assistance, please don’t hesitate to contact our team at emails below. We are here to help and will do everything we can to address your concerns.
Best regards,
The Flycurvy team
support@flycurvy.com
complaint@flycurvy.com
Do not order from this company!!
Do not order from this company. I placed an order on April 6th. It is now May 16th and it's still 'in transit'. I placed this order thinking I would get it with time to spare for my May 24th event. Now I'm scrambling trying to locate another dress to wear as I have no faith that this is going to arrive in time. Absolutely ridiculous!!!!
Update - Yes the package was finally delivered on May 17th. However, the outfit that was ordered is so far off on sizing that I still won't be able to wear it. I took all my measurements and ordered the size as indicated however I can't get the pants on any higher than the middle of my thighs. Very disappointed.
15 de maio de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Ginger,
We are sorry for the inconvenience and frustration you have experienced with your order.
We found that your order was successfully delivered on May 17th. We have sent you an email with the updated delivery information, including the tracking details.Please check your inbox for this email to confirm the status of your delivery.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure that everything is resolved to your satisfaction.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Love the choice for larger ladies
Love the choice for larger ladies. I have used this company 3 times and have had very good service.
Highly recommended.
11 de maio de 2025
Avaliação não solicitada
Resposta de Flycurvy
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with us and appreciate your recommendation. We’re committed to providing the best service and choices for our customers.
Looking forward to serving you again!
Best regards,
The Flycurvy team
What goes around comes around!!!
What is wrong with you people? You take advantage to people’s hard earned money by not either shipping what’s expected or not giving their money back!!! Your company sucks, you whomever the owner is SUCKS… do you believe in KARMA!!! Oh it’s real!!!
BTW, my order was placed in 4/8/25
6 de maio de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear customer,
Sorry to hear about the frustration you are experiencing. We want to assure you that we take your concerns very seriously.
First and foremost, we want to sincerely apologize for any inconvenience or distress caused by the delay in your order. It is never our intention to disappoint our customers, and we are committed to resolving this issue as quickly as possible.
To better assist you and address your concerns directly, we kindly ask for the following information:
1. Your order number
2. Email address used for the order
Alternatively, if you prefer, you can contact our Customer Complaints Department directly at the email below. They are dedicated to resolving customer issues and will be able to provide you with immediate assistance.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered a beautiful dress and…
I ordered a beautiful dress and received an ugly dress that is not even the same dress. I cant get a refund for because I keep getting the run around.
I wish I could upload the picture!!!
28 de abril de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Gracie,
We are truly sorry to hear about your experience with the dress you received.
We want to assure you that we take your concerns seriously and are committed to resolving this issue. Our customer service team had already provided a return address in the email sent on April 30th. If you have not yet seen this email, please check your inbox (and spam folder) for further details.
Additionally, our Customer Complaints Department has also sent you another email regarding the return address. You may choose to reply to either of these emails to proceed with the return process. We will do our best to assist you and ensure that your issue is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Best regards,
The Flycurvy team
complaint@flycurvy.com
SCAM! Dont buy from this company
Dont buy from this company! I purchased my dress on March 1st. I first contacted Flycurvy on March 29 because I hadn't received it yet. They assured me it would be here in 2 weeks. And sent pictures of the tracking. Very suspicious, the tracking showed that on the 13th of March my Dress was supposed on a US International flight. That told me right there that it was a Scam. I asked for a refund and was told no. The 20th of April I started a dispute with my credit card company. They refunded my money within 2 days.
1 de março de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Nancy,
We sincerely apologize for the delay and any inconvenience caused.
Regarding the tracking information, we understand that the update on March 13th raised concerns about the authenticity of the shipment. We want to assure you that our logistics process is genuine, but unfortunately, there were delays in the transportation that we did not anticipate. We deeply regret that this caused you to doubt the legitimacy of our service.
We were unable to provide a refund without verifying that the package was lost. We apologize that our customer service team did not explain the situation clearly to you.
We appreciate your patience and understanding while we investigate this matter further. In the meantime, we are working closely with our logistics partners to ensure that such delays are minimized in the future.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Not worth the money
Dress was made of cheap fabric, thin. Definitely not worth the money I paid.
Size was true which is why it gets 1 star. I’m now attempting the returns process so we will see how that goes.
23 de abril de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Erica,
We are truly sorry that our product did not meet your expectations.
We noticed that you contacted us on April 23rd regarding a return, and we promptly responded to your request. However, we have not yet received a reply from you. In order to proceed with the return process, we kindly ask you to check your email for our response and get back to us at your earliest convenience.
Your satisfaction is important to us, and we are here to assist you in resolving this matter. We look forward to your reply.
Best regards,
The Flycurvy team
support@flycurvy.com
complaint@flycurvy.com
Dress was delivered with in the time…
Dress was delivered with in the time frame. Dress is beautiful!! Very well made. I love it!!!!
29 de março de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Jillian,
Thank you so much for your kind words! We are thrilled to hear that the dress arrived on time and that you're so happy with it. Your satisfaction means the world to us!
The Flycurvy team
I’m still waiting for my order
I’m still waiting for my order. I checked the status & it says it was delivered but I never received my order. Waiting on reply from customer service.
14 de abril de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Julieta,
We have verified that your package is still in transit and has not been delivered yet. Our customer service team has answered your question and provided detailed logistics information in the email, please check your email.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Extremely disappointed waited weeks and…
Extremely disappointed waited weeks and the dresses are nothing like their picture picture $200 + a dress and you could bye better on SHEIN
5 de abril de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Amy,
We are truly sorry to hear about your disappointment with the dresses you received.
To better assist you and resolve this issue promptly, we kindly ask for the following information:
1.Your order number.
2.The email address you used to place the order.
This information will help us locate your order and provide a more accurate and timely response to your concerns. Alternatively, you can also contact our customer complaint department directly at the email address provided below, and they will work with you to find a satisfactory solution.
Best regards,
The Flycurvy team
complaint@flycurvy.com
“NEVER RECEIVED MY ORDER OVER 2 Months
I waiting on my dress I ordered on February 23, 2024 and I haven’t received it yet. The tracker states it is in transit and sitting in customs?? Then I sent an email asking about it to their so called support team, in turn they sent me a email stating I received it?? No clue why I didn’t read reviews now I feel like a fool. Contracting my Bank today with emails. This is definitely a scam and that’s shameful. People work hard for their money these days are very unstable and all I wanted was to look good at my Nieces Wedding.
27 de março de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Sharon,
We are truly sorry to hear about the distressing experience you have had with your order.
We are currently in close contact with our logistics partners to expedite the delivery of your package. We understand the urgency and will do everything we can to get your dress to you as quickly as possible.
Regarding the email you mentioned, we have reviewed our records and found that our customer support team never sent an email stating that your package had been delivered. It seems there may have been a misunderstanding. We kindly ask you to check your email again to see if there was any confusion.
We have sent you an updated email regarding the status of your order. Please check your inbox.Your satisfaction is our top priority, and we are committed to resolving this to your satisfaction.
The Flycurvy team
complaint@flycurvy.com
This company is a scam
This company is a scam. I bought a dress February 8th for my mother. It is now March 26th the dress isnt here and they refuse to give me a refund. I had to buy another dress last minute and anytime I would email them, all. They do is offer a 10 to $15 credit that you could use for future use. And insist that I wait for the dress to arrive when they can't give me an update on shipping to tell me when it's expected to arrive. Nor do they mention giving me a refund unless I threaten to call my bank. I wish I could upload screenshots so you could see their ridiculous responses via email that i'm getting.
8 de fevereiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Damarys,
We are deeply distressed to hear about the issues you have been experiencing with your order. We want to assure you that we are not a scam and take your concerns very seriously. We sincerely apologize for the delay in receiving your order and the frustration this has caused you.
To help resolve this issue as quickly as possible, we kindly ask for your order number and email address used for the purchase.
Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
The website says 14-21 days for…
The website says 14-21 days for delivery but my item has been in transit for nearly a month. Tracking info is super vague and can only tell me that it is somewhere near North America. Customer service is very responsive until you ask for a refund, then they disappear. I can't comment on the quality of the clothing since I haven't received it, but the shipping and return policy is enough to make me not order from here ever again.
12 de março de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Michelle,
We are truly sorry to hear about the issues you have encountered with your order and the shipping process.
Regarding your concerns about the shipping time, we do have a stated delivery window on our website. However, we acknowledge that the transit time of your package may beyond the expected timeframe. We are investigating the cause of this delay and will provide you with a detailed update as soon as possible.
We want to assure you that our customer service team is always responsive and committed to addressing your concerns.We have been in contact with you throughout this process, and we will continue to keep you informed about the status of your order.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Poor shipping and site vagueness
I ordered a dress on February 3rd and I still don’t have it. I didn’t know it was being shipped from China till after I made the purchase. My formal event is on March 15th and now I’m going to have to spend money on another dress. The tracking on my dress is very inconsistent and vague.
11 de março de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Jen,
We would like to extend our sincerest apologies for any inconvenience you may have experienced regarding the delivery time of your order.
We want to assure you that your order is a priority for us. After checking the status, we are pleased to inform you that your order has arrived in the destination country. It is currently undergoing the final preparations for dispatch and should be on its way to you soon.
To keep you fully informed, we have sent you an email with the detailed shipping information. Please take a moment to check your inbox.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Warm regards,
The Flycurvy team
complaint@flycurvy.com
Pay with PayPal
Pay with PayPal. I recieved a dress that looked nothing like the advertised dress. They try to tell you, the return policy states that you have to pay to return the dress knowing full well the return postage is as much as the dress. Then they offer you a discount on your order to keep the dress. Do not fall for this. The credit card companies and PayPal have your backs. I opened a dispute with PayPal and recoeved a full refund without sending the dress back. If we make these companies pay for their bait and switch policies, they will stop.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Kristina,
We are truly sorry to hear that you are not satisfied with the product you received. We also apologize for any inconvenience you experienced during the return process. Your satisfaction is our top priority, and we regret that we fell short of your expectations.
Our Customer Complaints Team has already sent you updates regarding the refund process via email. Please check your inbox to review.If you have any concerns about your order or need further assistance, please feel free to reply directly to the email. Our team is committed to finding a solution that will satisfy you.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I was always kept up to date with my…
I was always kept up to date with my item’s delivery and unfortunately I needed a refund and I had no problems. Communication was really good right from purchasing delivery and refund
17 de fevereiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Lisa,
We wanted to take a moment to express our sincere gratitude for your recent feedback.
Your positive experience is a testament to the hard work and dedication of our team, and it truly motivates us to keep striving for excellence.
If there is anything else we can do for you, please don't hesitate to reach out. Your happiness is our priority.
Best regards,
The Flycurvy team
complaint@flycurvy.com
The Never Ending Shipment Experience
Post Date 02/19/25:
I ordered two dresses on 12/28/24. One was on clearance. I had to follow up with them twice. Once in late January when it had been over 3 weeks. They provided tracking (which I already had) that updated every so often, and told me I can expect it around mid-February. It showed on 02/10 that it was in Chicago and had improper shipping payments. I followed up on 02/18 when the tracking never got updated again. They responded saying they reshipped the order and I would need to wait another 2-3 weeks. I bring up the clearance dress because my first thought was “how do you even still have a dress that was clearanced in December in my size 2 months later?” Aside from the legitimacy concern.. both of the events I needed the dresses for will literally have passed by the time they arrive. So, I’ll be having to buy more from somewhere else no matter what. I responded saying they assumed I would still need or want the dresses that delayed and requested a refund instead. TBD on if that will happen. Based on other reviews I’m struggling to have hope. But if they do I'll update my review! I’d have told them it would be too late if they’d offer me the option of reshipment or refund. They also never provided updated tracking information…but if I can get a refund I’d chalk it up to a fluke shipping experience. I will say they always respond really quickly.
Update: 02/22/25 I am happy to say that I was able to receive a full refund for my order on 02/21/25. While I did wait over 6 weeks to never end up with dresses I am pleased with the quick response time and resolution of my issues with this company and have updated my review accordingly!
16 de fevereiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Rebecca,
We would like to extend our sincerest apologies for any inconvenience you have experienced. We understand how important it is for you to receive clear and timely updates regarding your order, and we regret that there were issues in this regard.
Regarding Package update: When a package is shipped, our system automatically sends an email with a tracking number so customers can track the package. Our customer service team also sent you an email stating that the package update will be delayed, if you don't see our email, please kindly check your spam.
Regarding Clearance Products: We noticed that you may have questions about the continued availability of Clearance products. We would like to clarify that clearance products are usually promotions we launch when we are upgrading our products, adjusting our styles, or optimizing our inventory. Although these products are marked as "Clearance", it does not mean that they will be sold out soon.
Regarding Your Request for Refund:
We understand that you contacted our customer service team requesting to cancel the reshipment and process a refund. We have already handled the refund for you, and we want to assure you that your request has been processed promptly. And we are committed to working closely with our logistics partners to ensure that future shipments are handled more efficiently.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
The Flycurvy team
complaint@flycurvy.com
I bought a dress that was not wearable
I bought a dress that was not wearable. It was so poorly made a seamstress told me it was not worth fixing. I basically threw money into the trash. I tried to return it for a full refund and was not able to do that. I would never recommend this site to anyone to purchase a gown.
20 de agosto de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Carol,
We are truly sorry that we did not provide satisfactory service for your order in August 2024. We understand how important a positive experience is when making a purchase, and we regret that we fell short in this instance.
We want to clarify that if customers want to return, our customer service will provide with detailed return instructions to make the process as smooth as possible.
Upon reviewing our email correspondence, we noticed that our customer service team had offered you several options, including the possibility of returning the product. However, it appears that you chose to accept a refund instead of returning the item.
We understand that you may not have been completely satisfied with the solutions. Our customer complaints team has reached out to you via the email address below to address your concerns further. We kindly ask that you reply to our email so that we can work together to resolve your concern ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Estafada y ni siquiera nos da la opción de cambio de talla
Hemos pedido una talla ya previamente me he medido para coincidir con la que marcaba en la página web y una vez llegado el paquete a mi casa, me lo pruebo y resulta que me está grande y no me aprieta en la barriga y me está grande en las piernas. Por lo tanto, escribo un correo a la pagina web para solicitar un reembolso o un cambio de talla a una inferior, por lo que me responden que solo se puede si el producto viene defectuoso de fabrica. Me he sentido estafada, porque ni siquiera me da opción a cambiar por una talla menos. No vuelvo a comprar en esa pagina web y los voy a denunciar a la OCU.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Estimada Gloria,
Lamentamos haberte causado una experiencia muy desagradable con respecto a la talla del producto y la política de devolución.
Intentamos identificar el ID de tu pedido a través de tu nombre de usuario aquí para investigar y solucionar el problema, pero no pudimos. Por lo tanto, ¿podrías proporcionarnos los detalles de tu pedido, como el número de pedido y la dirección de correo electrónico utilizada para la compra? ¿O podemos solicitarte que nos envíes un correo electrónico a la dirección que aparece a continuación? Esto nos ayudará a localizar tu pedido específico e iniciar los pasos necesarios para resolver este problema.
Gracias de antemano.
Atentamente,
The Flycurvy team
complaint@flycurvy.com
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