If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
A empresa respondeu
I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
A empresa respondeu
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
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Detalhes da empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contato
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Ruim
827 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
ZERO stars appropriate!
If I could rate them ZERO stars I would! I ordered something in mid-November 2024 and have still not received it. I have gone back and forth with customer service who say they are looking into it then telling me its been delivered then saying oh wait it hasn't then oh yes it has. Now its my problem and I have to find it! The package was over $100 and they have not been accountable at all for the poor service or customer interactions. No refund no store credit, nothing offered! Just "you need to find it because the carrier says its delivered". I never received it but my word is not good enough to get my money back. NEVER ORDERING FROM| THIS COMPANY AGAIN!!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Kim Vincent - Lambert,
We sincerely apologize for the extremely frustrating experience you've had with our company. We understand your anger and disappointment, especially given the amount of money involved in your order.
We are aware that the carrier claims the package has been successfully delivered, yet you have not received it. This is a clear contradiction, and we are sorry for the back-and-forth communication you've had with our customer service. However, we need some time to thoroughly investigate this discrepancy.
We understand that we have not provided satisfactory service so far, and we should have been more accountable. Our customer complaint department has already sent you an email to start handling this matter.
If you have any other questions or concerns during this process, please feel free to contact us via email.
Best regards,
The Flycurvy team
complaint@flycurvy.com
You'll never see a refund
I advised them that I was returning an item. They responded immediately offering me a percentage off if I kept the item. I told them I have no use for it and want to return it. Again, another similar email from them immediately offering a discount. Again, I declined politely and asked the procedures for returning. After following all instructions (including photos) & sending 2-day delivery with tracking, I did not hear anything for 1 month. Contacted them asking when I would see my refund. No response. Again... again.... So they only respond when you're BUYING something but if you're due a credit, chances are you (I) will never hear from them again and I'll never see my refund. Plan on telling everyone to stay away from this website.
30 de janeiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
You can tell that this is a scam site…
You can tell that this is a scam site because 90% of their reviews use the same word, "quality." There's no way that every single review is using the same word. If you have any doubt, look for key things like that, that scream FAKE. The site and the products may be real, but the experiences portrayed are not.
11 de janeiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Kailey Amanda,
We are sorry to see such a negative comment from you. However, we would like to clarify that our website is a legitimate business.
Regarding your concern about the word "quality" being frequently used in reviews, it could simply be a coincidence. Our customers come from diverse backgrounds and have different experiences, but many of them recognize the quality of our products, which might be why this word is often mentioned.
We value every customer's genuine feedback. In order to further clarify this situation, we would like to ask if you have placed an order with us? If so, please provide the order number so that we can look into this matter more accurately and resolve any potential issues.
Thank you for your attention.
The Flycurvy team
complaint@flycurvy.com
TERRIBLE
DON'T WASTE YOUR MONEY!!
My Mom placed an order for a backup dress for my Brothers wedding on January 5th. She checked the reviews on Facebook that you guys respond to a question that a customer asked how long does it take to ship to Canada. Your response was 20 days. It took 30 days to come. She doesn't need this dress now. She contacted your company, and they want me to pay for shipping back😡 it took 30!!! Days when in writhing you say 20. So they offered to pay her back 50% this is so wrong when this wasn't her fault, why should she have to pay!!! Don't buy from this company 👎😡
Date of experience: Jan 14th, 2025
This is the item number
H709362225156116480 (500003)
14 de janeiro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Jessica Nabizadeh,
The CSR who is in charge of your mother's case has returned from a leave and started to deal with the order.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Don’t do it!!!
Don’t do it!!!! My dress arrived after two months and the neck line is uneven and the material is very poor quality. So far, they seem to not want to start a return process.
7 de novembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
Very long shipping time, feels scammy
I ordered a dress from this site on 11/10. Today is 12/21 and I have not received it. I have sent over 11 emails, while the company has been responding it's feels like they are not interested in providing a refund. They've said they won't issue a refund until the item is received back to them, but they are not guaranteed to take the item back. At this rate it seems like it will take another month or two to get a refund. This feels like a scam, I will update this review once I receive the item.
21 de dezembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello
We are extremely sorry for the unpleasant experience you've had with our company. We want to sincerely apologize for the long shipping time and the confusion regarding the refund process.
Please be assured that we are not a scam. Our company has been in business for several years and has served many customers successfully. The long shipping time in your case is an exception and not the norm for our operations.
In order to resolve this issue as quickly as possible, we would need you to provide us with your order number. This will allow us to check the exact status of your order, including where your dress is in the shipping process.
Regarding the refund, our policy of waiting for the item to be returned before issuing a refund is in place to protect both the customer and our company from potential fraud. However, we understand your concern about not being guaranteed.
We are committed to making this right for you, and we look forward to your order details so that we can take the appropriate steps to resolve this matter.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I placed an order on November 6th
I placed an order on November 6th, 2024 for 4 dresses to try on for my sisters wedding on November 24. I never received the dresses! It is now December 19th, and I’ve made numerous inquiries, but all they said was that in order to return, and refund, I would have to first receive them? I feel very scammed and I’m now our over $250!
19 de dezembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Sandi,
It's verified that your order order has been canceled and refunded while the second order has been delivered. We have used complaint@flycurvy.com to send you more detail. Kindly check your inbox.
We apologize for the inconvenience caused by the delay in delivery. Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have. We have been working hard and gradually rectify this situation.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Flycurvy team
complaint@flycurvy.com
12/18/24
Update... they contacted me and have told me that I don't qualify for a refund!!! All because after a month and some change my dress has not shown up. that I ordered for my daughters wedding that has not came yet!!! I no longer need or want the
dress and that should automatically
mean when i contacted the company that they should have given me my money back! They should have refunded me especially since I never received the dress. I do not care that it's still on its way. That's their problem!
Like I said before this is a scam company and if you read the other reviews they are trying to not have to pay or give people their money back!! The use every excuse which most of them
are the same. But doesn't matter if a customer ask for a refund for a product that never came or that it is shit quality which a lot of people have said. The company should automatically give the refund. Even Amazon does this!!!!
9 de novembro de 2024
Avaliação não solicitada
Ordered a dress still have not received…
Ordered a dress still have not received a shipping email. Sent an email and the response was thank you for your purchase. Not even an answer to what the question was. Still no dress. Guess I’m out $75
30 de novembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Tanya Wells,
We are truly sorry for the distress this has caused you. Our lack of proper communication in response to your initial query is unacceptable, and we deeply apologize.
Our customer service did inform you that your package would not arrive within the expected time, but we understand that this doesn't make up for the overall inconvenience. Additionally, it's important for you to know that as long as the package has not been shipped, you are entitled to cancel the order and receive a full refund.
We have sent you an email regarding this matter. Please do check your inbox as it contains important information on how we plan to resolve this. We know that you are still waiting for your dress and have already spent $75, and we are committed to making things right.
We value your business and will take steps to improve our communication and service to ensure this doesn't happen again. Thank you for your patience and for bringing this to our attention.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered many tops ans a bathing suit…
I ordered many tops and a bathing suit for my trip at the end of July. Didn't get my order, contacted them and they told me that the address I provided was wrong, it wasnt. When I asked for a full refund, I kept getting different answers...30% - 40% and then they said MANY months later ,November, that they could reship my order, so I accepted. Well I now have gotten my package and nothing fits...not happy for all the BS I was given to now nothing fitting. I hope to get a full refund , but as I read these comments, I won't hold my breath... I would have given a 0 if I could have.... DO NOT BUY FROM THEM!!!!!
30 de junho de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Anik,
We sincerely apologize for the inconvenience and dissatisfaction you've experienced with your order.
Regarding the initial delivery failure, the reason it was marked as an address issue was because your address did not have a door number. Our shipping process is based on the address provided, so when you requested a refund, our initial offer was a partial refund. But since you didn't feel satisified, we reshipped another package.
We hope you can understand that the partial refund was offered based on the fact that we had shipped the package as per the given address and the size you picked at checkout. Since you didn't feel satisfied, you can forward the communication to our customer complaint team to escalate the matter to address the issue.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
What was ordered was very far from what…
What was ordered was very far from what was received. For a start it was miles too big . Secondly it looked like curtains . Unable to find return and to add to that it was much more than the advertised price . Can’t even I sell it .$140 of rubbish
11 de dezembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We apologize that the item's fit and quality fell short of your expectations.
Because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
$128 + shipping on a $82.99 dress
Was charged $128 for a dress that was advertised as $82.99. Then was charged $16.99 shipping fee which I'm ok with but that was added to the $128 charge and site says free shipping over $99. .and to top it off they sent me the wrong dress and told me that it's the correct dress.
20 de novembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Haley Collins,
We apologize for any inconvenience and frustration this may cause you.
We understand that you were wrongly charged for the shipping fee and that you received the wrong item. This is unacceptable and we take full responsibility for these mistakes. We are currently investigating the issues and have used complaint@flycurvy.com to contact you to resolve it. Please check your inbox.
We value your business and are committed to making it right. We look forward to hearing back from you. If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to help and will do everything we can to ensure your satisfaction.
Thank you for your patience and understanding.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Very slow shipping despite times quoted on website.
I ordered a dress for Thanksgiving on October 29. On the page the dress was listed as a preorder and it stated it would be shipped no later than November 10. I contacted them November 13 and they informed me that the dress hadn’t shipped citing quality concerns. They said it would ship in one week. It finally did ship on November 20. It’s now December 6 and still no dress. Maybe I will get it in time for Christmas.
29 de outubro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Samantha,
Please accept our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
Upon inspection, we found that your order had been shipped. You can contact us to get more shipping details or just check the email we sent you ealier via complaint@flycurvy.com to get the latest update.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Shipping took 1 and half months and dress not like picture in color or layers of skirt!!
I thought this was a great website for bigger women. But I received the dress that was a different color from the picture showed, also the layers in the skirt weren't many like the picture showed. Their return policy is horrible. 30% back, 50% discount or full return with me having to pay for their expensive shipping!! I don't think so! How about full refund and free shipping? Really!!
3 de dezembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
Wide range of clothes
You have such a wide range of clothes, that also cater for the bigger gals. Nobody wants to look like a sack of spuds. I use to be so disappointed with clothes when I was younger, now I can’t decide which one I like the most. It’s a working progress???
If a girl puts on your clothes, they will truely feel like a princess, no matter their size.
2 de dezembro de 2024
Avaliação não solicitada
Don't order if you expect reasonable delivery times and decent customer service and communication
I ordered two items from FlyCurvy. The first arrived relatively quickly, but the second was only shipped after 32 business days. When I first reached out to customer support, I was told my order was scheduled to ship on November 16th and informed that while I would not receive it before the event I ordered it for, it would be a great addition to my wardrobe. I was also offered a $10 discount voucher for the inconvenience!
However, that date came and went without any communication from FlyCurvy. I followed up on November 21st with a firm but respectful email, only to receive a response that was disappointing and lacked sincerity. I was told the "slight" delay was to ensure product quality, but there was no apology, and the tone suggested that the delay was just bad luck on my part.
The lack of proactive communication about the status of overdue orders, along with the poor customer service, was not what I had expected. Based on other reviews I’ve seen here, I’m doubtful returning the item and getting a refund would be any easier. Lesson learnt - this experience has left me with no intention of ordering from FlyCurvy again, even with a $10 discount!
28 de novembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Jenni Pierce,
We are truly sorry for the abysmal experience you've had with your order. Our goal is to provide excellent service and timely deliveries, and we clearly failed you in this instance.
We understand that you ordered two items from us. While the first item arrived relatively quickly, the second item's shipping delay of 32 business days was unacceptable. When you initially reached out to our customer support, the lack of proper communication and the failure to meet the promised shipping date on November 16th was unacceptable.
Regarding the unsatisfactory customer service, we have a dedicated customer complaint team. This team is specifically set up to handle situations like the one you've faced. We are aware that the response you received on November 21st was disappointing and lacked sincerity. For that, we are deeply sorry and have forward your feedback to the relevan personnel to review and improve.
We want to inform you that your second item has been shipped. We have sent an email from our customer complaint team to sepcify details. Please be sure to check it.
We understand that we have let you down and we are committed to making it right. We hope that you will give us an opportunity to regain your trust in the future.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Do not support this business!!
I purchased a dress without reading reviews which was a big mistake! The dress was extremely poor quality and did not look at all like the picture. I requested a refund and as everyone else mentioned they offer to refund part of the money and you keep the product or can follow their strict process to send the item back, once I said I would return the item, I still was given an offer of more money refunded without the product being returned and again pushed to return the product.
I followed the return instructions to a tee, send tracking information and was told when they received the product it would take 5-10 business days for money to be refunded. At 10 days I contacted them again following up the refund only for them to now tell me that it will now be processed and that it can take up to 7-15 business days to receive the refund.
Not good enough especially when the full amount of the product is not being refunded.
Never purchase from this company… it is a scam with poor quality clothes and the worst customer service I have ever experienced online shopping!
22 de novembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Breanna,
We are extremely sorry for the unpleasant shopping experience you had with us. Your feedback is of great importance to us, and we take full responsibility for the disappointment.
First, we want to sincerely apologize for the quality of the dress not meeting your expectations. We should ensure that our products are accurately represented in the pictures, and clearly, we failed in this case.
Regarding the refund process, we are deeply sorry for the confusion and the extended waiting time. There have been some miscommunications and inefficiencies in our system that we are working hard to correct. We are not a scam, and we do value our customers. Our intention was not to make the refund process difficult, but it seems that we made several mistakes along the way.
To address this situation promptly, we have used complaint@flucurvy.com to follow up on this matter, aiming to rectify the situation to your satisfaction. Please check your inbox (or spam folder if necessary.) We hope to hear from you and that this issue is resolved ASAP.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Horrible Dress
I just received my dress in the mail after ordering on October 6th. It’s like the dollar store tried to make this dress. So disappointed. You can see the stitching and the material is so cheap. DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY! Now I’m out $80! It took
So long to get here, I can’t imagine how long it will take to get a refund…. Maybe by next Christmas 😭😤😡
20 de novembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy team
complaint@flycurvy.com
If I could do zero stars I would.
If I could do zero stars I would.. this place is a joke. In September 2024 Ordered a dress was too big returned it. 100’s of emails. It is being processed.. BS!! I have not received a refund.. had to pay extra $70 to return the dress as well. So much Out of pocket and still nothing to wear!!
10 de outubro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Ada,
Please accept oursincere apology for any frustration you might experience. We understand it's unacceptable to receive the refund much later than expected, especially when you paid to return the item. In such a case, you can escalate the matter to our customer complaint team to have the problem quickly addressed.
Upon inspection, we found that the refund had been issued on our end. Please refer to the screenshot below the email we sent for verification. You should receive it within 1 to 5 business days of the response. Addionally, as a token of apology and compensation for the time waiting, we would like to offer you a gift card code.
If you have any follow-up questions, please feel free to reply to the email we sent earlier via the address below. We are here to help.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I order a dress for my sons wedding…
I order a dress for my sons wedding 2months ahead of time which never came.I I ask for a refund multiple times ,they finally got back and said they returned it to pacy something ,and I have know idea what that is so I never got my refund .I messaged back again with no responds
12 de setembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello Robin,
Upon inspection, we found that the support team had responded to you saying that the refund had been isssed to the original form of payment. Please refer to the screenshots in the latest email we sent you to verify it by yourself.
If you have no idea where to check the refund, we suggest you check your transaction history and contact the bank to have further enquiries.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
The Flycurvy team
complaint@flycurvy.com
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