If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
A empresa respondeu
I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
A empresa respondeu
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contato
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Ruim
827 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My review is based on timeliness
My review is based on timeliness. I have still not received my order from Sept 4th which is expected as the site states it can take 10-20 BUSINESS days to receive AFTER shipping NOT after purchase. Weekends don’t count. It’s now Sept 26th. I didn’t receive an official shipping confirmation until Sept 17th. This dress didn’t even leave the warehouse until Sept 14th-10 days after I placed the order. With how long it takes to even leave the warehouse itself it’ll take well over a month to receive. Let this review be a warning to whomever needs a dress for an event. Plan for an order from Flycurvy to take FOREVER to get to you. Order at the very least 2 months in advance. From now on I’ll order off Amazon. This dress won’t be here in time for family pictures.
26 de setembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Brittaney Cooper,
We sincerely appreciate you taking the time to share your concerns with us and regret that the timing of your order has not met your expectations. We understand the importance of receiving your items in a timely manner, particularly for special events such as family pictures.
Please be assured that your order is now en route and we're here to help and would like the opportunity to make this right. If you have any questions about your order, do not hesitate to get in touch with us.
Your feedback is invaluable to us, and we will take it as a guide to improve our service. We hope you might consider giving us another chance in the future.
Wishing you the best,
The Flycurvy customer complaint team
complaint@flycurvy.com
Not the best quality, won't buy again
I've ordered twice from this company now and honestly the dresses were not the best quality. They were cheaply made and didn't look quite like the pictures on the website. Considering they took so long to 'make' the dresses I had hoped for a little better. Won't be using them again.
7 de junho de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Amanda,
Thank you for sharing your thoughts with us. We are truly sorry to hear that your recent purchases didn't meet your expectations. Your feedback is valuable and we assure you it will be taken into consideration as we strive to improve our product quality and service.
We understand how important it is for our products to match the high standards we set and that you expect. We're disappointed that we fell short in your case. You are always allowed to direct to us at the email address provided to sort it out.
Thank you again for your feedback. We appreciate your time and hope that we can serve you better in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
Unos vestidos de ensueño
Unos vestidos que enamoran por la calidad de sus tejidos por lo bonito de sus estampados y por sus diseños que sientan de impresion
9 de setembro de 2024
Avaliação não solicitada
Fast reply to inquiries
Fast reply to inquiries, excellent customer service, friendly conversations, great products
14 de setembro de 2024
Avaliação não solicitada
Frauds
Frauds. Said it was 100% refund if canceled in 24 hrs. I cancelled in minutes they said it had already been sent even thought their website said "awaiting shipping" I reached out again they said refund is only 50% of what I paid and I have to pay to ship it back to them that is ridiculous!!!....Haha and today 9/17 just got an email that it was shipped when they told me 4 days ago it was already shipped. Just lies and false advertisement promising easy refunds and cancelation!
13 de setembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We apologize for the inconvenience caused! It is verified that your order had been shipped when you got in touch with our customer support. The partial refund was offered to accommodate to your need of a refund. After you receive the item and insist on returning it, you can contact us again then to deal with the return.
Again we apologize for the frustration and dissapointment caused. We would like the opportunity to make this right. Please reply to our email via complaint@flycurvy.comshould you receive the package. And we will expedite the process to ensure you are treated fairly and in accordance with our policies.
Your satisfaction is our top priority, and we hope to have the chance to serve you better in the future.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
I would not buy from this company…
I would not buy from this company again. Says they’re located in NY but merchandise comes from China and is not delivered on time. They give you a tranumber but you have to pay for the app to track. Poor customer service.
7 de setembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Janet,
We are aorry to hear that your tracking experience wasn't a smooth one. We would like to clarify that the tracking sites we have been using are free of charge. We have been using the following 2 sites to track orders and there have never been charge to track. For the safety of your property, we suggest you we weary of the site that asked you to pay for tracking. The sites we use are:
https://www.17track.net/en#nums
https://www.track718.us/en
More importantly, upon inspection, we found that the package of your order had arrived in America and had been delivered on 9/6/2024. We have used complaint@flycurvy.com to send you more delivery details. Please check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
DO NOT PURCHASE FROM THIS COMPANY…
DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU INTEND ON KEEPING WHAT YOU ORDERED.
I purchased 3 dresses for my sisters wedding because I wasn’t sure which one I was going to like best after I tried them on.
I went to return the two dresses I did not want… first of all, returns aren’t easy like they’re advertised. You have to email the support team to request a return, and then they offered for me to keep the dresses and get a 40% refund of total in store credit… in order to get a “full refund” you have to PAY to send the items back… it cost me $53 to ship back 2 dresses to company!!!!! That’s about how much I paid for the dress in the first place!!
In my opinion, It’s not worth it. Look elsewhere!
7 de setembro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Carrie,
We apologize for any inconvenience caused. Upon inspection, we found that before sending you the return instrcutions, the CSR in the support team had stated the return policy and shipping in a reply.
Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
Besides, we require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical.
We apologize if this is not satisfactory to you. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
I purchased a curve mother of the bride.
I purchased a curve mother of the bride chiffon and lace dress. I was apprehensive the cut would be a little tight but I’m pleased to say the dress fits perfectly with a little room to spare. The service was great and the quality is lovely. I’m very pleased indeed and would not hesitate to buy again. Items take a couple of weeks to arrive so I suggest ordering in plenty of time. Thanks Flycurvy 😄.
28 de agosto de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Valued Customer,
We are absolutely delighted to hear that your Flycurvy curve mother of the bride chiffon and lace dress not only met but exceeded your expectations! It's incredibly rewarding for us to know that the dress fit you perfectly and that you found both our service and the quality of the garment to be top-notch.
Your satisfaction is our ultimate goal, and your kind words about the experience are truly appreciated. We're thrilled that you would consider shopping with us again, and we look forward to the opportunity to serve you in the future.
If you have any queries, please feel free to contact us. 💗
Kind regards
Worth the wait
Although shipping took awhile, Flycurvy responded promptly when I inquired.
I’m happy with my dress and glad I took a chance!
23 de agosto de 2024
Avaliação não solicitada
I have purchased twice now from…
I have purchased twice now from FlyCurvy. Each dress arrived quickly, exactly as described, and fit perfectly. I am very happy with my purchases and will shop here again!
26 de agosto de 2024
Avaliação não solicitada
Horrible Company! AVOID!
Horrible! Please do yourself a favor and save your money and avoid at all costs! Horrible fabric. Never like it’s pictured. No defined waist. None of the garments are completed or even hemmed. Worst ever! Order FC00631825
22 de agosto de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello Tiffany,
We are truly sorry to hear that your experience with our company and products has been less than satisfactory. It's never our intention to disappoint our customers, and we apologize for any inconvenience and frustration you've encountered.
We understand that your concerns are significant, and it's important for us to address them directly. To better assist you, could you please provide us with your order number? This will allow us to investigate the specific issues you've mentioned, such as the fabric quality, the discrepancy between the product images and the actual items, and the unfinished seams.
We want to make it right and ensure that you receive the quality and service you deserve. Your feedback is valuable as it helps us improve our offerings and customer service. We assure you that we will be in touch with you shortly to work towards a solution after receiving your order info.
The Flycurvy customer complaint team
complaint@flycurvy.com
I ordered two outfits for a formal…
I ordered two outfits for a formal function. They never arrived so I reordered them as this was an extremely important date. They never came so I ordered from a different company. Now I am being charged $207.94 for items I never received. This is fraud I would never order from this company again their resolution is to keep billing me for things I did not receive. No phone number to call and speak to someone. Horrible customer service I am going to file with the Better Buisness Bureau and the Attorney General as this is Fraud! I have contacted them to get this refunded and they are not helping me in any way! I did not receive anything I should not be charged.
21 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Wanda,
We are sicerely sorry to hear that you didn't receive the parcel. However, both of your orders had been delivered in April: one on 4/17 and ther other 4/15. Because both orders have been delivered months ago, it has already passed our dealing time. This was why the support team couldn't issue a refund.
However, understanding your frstration, we have used complaint@flycurvycom to send you an email to work out a mutually-agreed solution. Kindly chck your imnbox.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
WHAT WENT WRONG??
WHAT WENT WRONG??? I will tell you.. For my son's wedding, I ordered a lovely gold colored knee length dress with a beautiful soft transparent gold and beige outer covering accompanied with a gold belt. What I received?? I got a COMPLETELY different tacky design dress with pink flowers all over it and a short badly made gold outer jacket! The only thing they got right was my ADDRESS and the TIMING and receiving my MONEY! I threw the dress in a thrift store drop off sack that I keep in the back of my closet! NEVER AGAIN! Thank Goodness i was smart enough to get proper dresses for a "Just in case" situation!
22 de agosto de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Reese,
We are genuinely sorry for the frustration and disappointment you've experienced. It's clear the dress you received was nowhere near what you ordered for your son's wedding, and that's completely unacceptable.
To help rectify this situation, could you please provide your order number or any additional information related to your purchase? This will assist in guiding you through the process of addressing this issue. Your satisfaction is paramount, and we're here to support you in resolving this matter.
The Flycurvy customer complaint team
complaint@flycurvy.com
I have had many follow ups from…
I have had many follow ups from flycurvy regarding my order . They have assured me I will receive my order before my function .
Thank you flycurvy support team for addressing my situation in a timely manner .
Looking forward to receiving my order very soon
22 de agosto de 2024
Avaliação não solicitada
Worth to buy
Worth to buy. Even for a plus size, it fits perfectly, and it's truly comfortable to wear. Overall, it's an exceptional piece of clothing.
20 de agosto de 2024
Excellent quality products
Excellent quality products, fast shipping
21 de agosto de 2024
Avaliação não solicitada
My beautiful dress
I order my dress and it was so light and flowing not tight at all every thing about the dress the color flowers it all went together got lots of compliments on it thank you for a beautiful dress.
9 de agosto de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Customer,
We assure you that we are not a scam and are here to help with any issues you might be experiencing. Since there is no order under the name of "Sara Bonete", to assist you better, please provide us with your order ID and the email address associated with your order. This information will enable us to locate and rectify the problem swiftly.
You may also email us directly at complaint@flycurvy.com for a quicker response.
We look forward to your reply and are committed to resolving any concerns you may have.
Best regards,
The Flycurvy Team
disappointed
I ordered two dresses - Mother of the Groom. Picture is nothing like the dresses received. Very disappointed and certainly price doesn't match result received. don't buy from this organisation.
29 de julho de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
www.flycurvy.com
complaint@flycurvy.com
Dresses looked NOTHING like photos
Dresses looked NOTHING like photos. Bizarre demands and requirements for returns. Do not ever order from this company!!
30 de julho de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Laura Meyers,
Thank you for bringing your concerns to our attention. We sincerely apologize for the discrepancy between the product photos and the dresses you received, and for any inconvenience caused by our return process.
Our return policy can be checked at the bottom of the site. Our support team deal with the returning as per the policy only. We apologize if it makes you feel satisfied. We are committed to customer satisfaction and want to make this right for you.
Our team will promptly review the situation and ensure that your return is handled efficiently. For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
We value your feedback and are taking steps to improve both our product representation and return policies. Your experience is important to us, and we hope to restore your confidence in our brand.
Best regards,
www.flycurvy.com
complaint@flycurvy.com
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.