Flycurvy Avaliações 827

Resposta de Flycurvy

27 de jul. de 2024

Hello,

Your order has been shipped and it will be delivered on July 29th. Tracking number 9405511206210242482046 (USPS) can be tracked by copying and pasting the following link.

https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9405511206210242482046%2C&tABt=false#

We suggest you contact our customer service team first before writing a review. We can be contacted at support@flycurvy.com and complaint@flycurvy.com.

Regards,

Resposta de Flycurvy

16 de jul. de 2024

Hello,

Should you have awaited your order for a while without any update, please check if your order is a pre-order via the description, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.


We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?

Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Resposta de Flycurvy

16 de jul. de 2024

Hello,

Firstly we apologzie for any frustration you might experience with your order.

Upon locating your order ID we found that your order was placed in March and delivered in April. You can verify the infomation by logging into your account on the web.

Regarding the response, we would like to clarify that the support team did reply to your emails on May 15 but never herad back from you.

For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards

Resposta de Flycurvy

15 de jul. de 2024

Hello,

We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Resposta de Flycurvy

24 de jun. de 2024

Hello,

We sincerely apologize for any inconvenience caused.

We tried to identify your order ID via your username here to look into and take care of the issue but failed.

Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?

Or may we request you to email us at complaint@flycurvy.com?

This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks.

Resposta de Flycurvy

24 de jun. de 2024

Dear Rita,

We are deeply sorry for any inconvenience caused by the delay in shipping.

Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding within 24 hours.

Upon inspection, I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by hitting the link below.

Tracking link:  https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420955369300129080210810363507%2C&tABt=true# 

Tracking #: 420955369300129080210810363507

Phone number of USPS: 1-800-275-8777

According to our experience, it will be delivered within a week as it is on the way to your city.

If you have any follow-up questions, please feel free to contact us at the address below. 

Regards,

Resposta de Flycurvy

18 de jun. de 2024

Dear Victoria Dumond,

We apologoize for the delay in responding! Due to a backlog we are experiencing, our response timeframe has been extended. We are working on addressing this issue. In such a case, you can forward your emails to the customer complaint team to sort it out.

For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards

Resposta de Flycurvy

14 de jun. de 2024

Dear Suzanne Colonna,

We are sorry for how you feel about our products' size. Because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. You are always allowed to email us at support@flycurvy.com to deal with it. Sometimes the support team might respond to you later than expected due to a backlog. Then you can escalate the matter to complaint@flycurvy.com. We will take care of it.

Regarding the $5, we would like to claim that Flycurvy never ask customers for extra fee to communicate with our customer service team. Every channel to reach out to Flycurvy, such as emails and Facebook live chat, is free of charge. We condemn such behavior and suggest you keep vigilant to protect your property.

For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Regards,

Resposta de Flycurvy

14 de jun. de 2024

Hello,

We sincerely apologize for any inconvenience caused.

We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com?


This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks.

Resposta de Flycurvy

7 de jun. de 2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.

Additionally, the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.

If you don't like the solution, you can escalate the order to customer complaint team at complaint@flycurvy.com to address it.

Regards,

Resposta de Flycurvy

Atualizado em 7 de jun. de 2024

A reply to the added review:

Firstly we are glad to see that you received the return instrcutions.
Secondly we would like to clarify that the support team and the customer complaint team are independent from each other. The CSR who offer the return address didn't know what was going on here.
Thirdly, it was not until this moment that I saw your email in the background, which, after searching on our system, has no email chain connected. Since there is no order ID you can offer, I have to assume that your order was not placed on Flycurvy.
Lastly, Customers don't need a poor review to sort ot out -- you are always allowed to email us at complaint@flycurvy.com to address the issues.





Hello,

I sincerely apologize that the clothing you purchased in our store did not meet your expectations. We value every customer's feedback and are committed to providing the best shopping experience possible.


Upon inspection, I found that on our website, most of the 5XL items are US size 22 or 24. And most of the 2XL items are US size 16. I didn't find any item in 5XL that fit US size 16. Therefore could you provide a SKU of the item and other details such as order ID and email address so that we can look into the problem and initiate the necessary steps to resolve it?

We also note that the partial refund or coupon did not solve your problem, and we apologize again for this. We are committed to reviewing our product lines and sizing standards to avoid similar issues in the future.

Thank you again for your feedback and we look forward to your order info. We can be contacted at complaint@flycurvy.com.

With best wishes,

Resposta de Flycurvy

31 de mai. de 2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.

And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. Our return hub remains in New York. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.

We hope to hear from you and that this issue is resolved ASAP.

Best wishes,

Resposta de Flycurvy

31 de mai. de 2024

Hello 💗💗💗

Thank you for the support! We are more than happy to see you feel happy with your order . We will keep up our hard work to offer better merchandise and faster service, hoping to see you again. If you have any queries, please do not hesitate to get in touch with us (at support@flycurvy.com.)

Warm regards,

Resposta de Flycurvy

27 de mai. de 2024

Dear customer,

First and foremost, we want to express our sincerest apologies for the delay in receiving your order. We understand how frustrating it can be to wait for your items. Our goal is always to provide timely and reliable service, and it's clear that we've fallen short in this instance.

We take your concerns very seriously and would like to address them directly. Please reach out to us at complaint@flycurvy.com and offer us your order details so we can assist you further and provide a resolution that meets your needs. Your satisfaction is our top priority, and we are committed to making things right.

We value your feedback and are taking steps to improve our service to prevent such issues from happening in the future. We hope that you will give us the opportunity to restore your trust in our service.

Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.

Warm regards,

Resposta de Flycurvy

22 de mai. de 2024

Dear Angela Smedley,

I would like to extend my sincerest apologies for any inconvenience or confusion you have experienced during our interactions.

Regarding your recent purchase, I understand your disappointment with the dress's length, lace pattern, and material quality not matching the advertised image. We take such matters very seriously and appreciate your detailed feedback.

To resolve this issue, we have used complaint@flycurvy.com to follow up. Kindly check your inbox. Our goal is to ensure your satisfaction and to make things right for you. Please let us know if you'd like to take the solution offered.

Once again, I apologize for any frustration this may have caused you, and we value your patronage. We hope to regain your trust and continue serving you in the future.

Warm regards,

Resposta de Flycurvy

20 de mai. de 2024

Hello,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.

Best wishes,

Resposta de Flycurvy

17 de mai. de 2024

Dear Laurie,


On behalf of our team, I would like to deeply apologize to you, we are very sorry for the problems you encountered during the shopping process. We understand that the situation you have described is a great inconvenience to you and runs counter to our commitment to excellence in customer service.


The 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refunds after customers return the product.


We sincerely hope to solve your problem and compensate you for the inconvenience caused by this shopping experience. We will also review our product descriptions and return policy to make progress.


We value every customer's feedback because it helps us grow and improve. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.


Once again, we apologize for the inconvenience and thank you for your understanding and patience. We hope to hear from you and that this issue is resolved ASAP.


Sincerely,

Resposta de Flycurvy

15 de mai. de 2024

Hello,

We apologize for that the shopping experience fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.

If you don't like the support team's solution, you can reach out to us at complaint@flycurvy.com to sort it out. We will do our best to take care of the issue. (For your convenience, we have used the address to send you an email to follow up on this matter. Please check your inbox.)

Again we apologize for the inconvenience caused.We hope to hear from you and that this issue is resolved ASAP. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best wishes,