Forge & Foster Avaliações 

133
O TrustScore é 1.5 de um total de 5

1,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

If I could negative stars, I would. I have been on the hook with this company “waiting for materials” for so long that now I surpassed the buyer’s insurance. They are complete scam! 😡

Avaliado com 1 de um total de 5 estrelas

In my experience this company has gone from good, to bad, to utterly fraudulent. I have several of their watches but the most recent, ordered and paid for in Feb 2025, has never been delivered. I have... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could leave a negative star I would. Placed my order in March, it is now mid-september. Nothing during the ordering process alerted me to tell me that the watch was unavailable. Or awaitin... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely atrocious company. Do not buy anything from these. Waited almost 6 months for a watch to be told after my 15th chase that they cannot guarantee "early delivery" incredibly. Failed promise a... Ver mais

Detalhes da empresa


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

133 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,4

Todas as avaliações

(133)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing quality and eye catching watch

The watches are fantastic quality and look amazing, and really eye catching. Looks and feels like it would cost thousands but instead is really affordable and fantastic value for money.

I have had so many comments about the original watch I bought, I have since bought 2 others from their range.

30 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mine stopped working after less than 2…

Mine stopped working after less than 2 years. Watch repair shop said not worth fixing based on what you paid for it. Very disappointing.

11 de março de 2024
Avaliação não solicitada
logotipo da Forge & Foster

Resposta da Forge & Foster

Hey Richard,

Thanks for taking the time to leave us a review of your purchase. We're sorry to hear you have been experiencing a problem with your watch.

I can see you have been in touch with our support team who have explained that you are unfortunately outside of the 2 year warranty period. They have also offered some advice on visiting a local jeweler/repair shop for assistance with the repair of your watch.

We appreciate your feedback and our support team are always available to answer any questions/concerns you may have.

Best regards,
F&F Team

Avaliado com 5 de um total de 5 estrelas

Qualtiy watches & good customer service

I already have four F&F watches and i waer them almost daily. Good quality, fair price and gets you compliments. If you order from the EU, keep in mind that duties may apply. I had to pay import duties of 19% of the watch price + 8€ FedEx processing fee. Also the delivery of my latest order took quite a bit longer than expected, because I preorderd a watch that was not in stock at that time. Instead of the expected 2 weeks it took almost 2 months. However, the customer service always replied to my requests and kept my up to date regarding the delivery. Eventually I recieved the watch and what can I say. I love it. Keep up the good work!

5 de outubro de 2023
Avaliação não solicitada
logotipo da Forge & Foster

Resposta da Forge & Foster

Hey Manuel,

Thanks for taking the time to leave a review. We're sorry to hear of the experience you have had ordering from us.

We'd love to be able to take a look into this for you! Please can you kindly email our support team? - support@forgeandfoster.com

Regards,
Forge and Foster Support Team

Avaliado com 5 de um total de 5 estrelas

MORGAN IS A 🌟

Customer service from these guys are 10/10 had an issue with my watch and I was happy if they just fixed it. But MORGAN BAYFIELD, give this person a raise, helped me out a lot and now I’m excited for my brand new watch to arrive.

9 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service !

Had a repair / warranty issue with a watch that I bought and love. Morgan in the customer service department, was prompt and extremely helpful in eventually having a new watch sent to me. I would recommend Forge & Foster to anyone due to Morgan's assistance.

29 de setembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Mine stopped moving just over 3 years

Mine stopped moving just over 3 years. When email to ask about repair, was told to bring to local jeweller for repair. You are on your own when warranty is over. I wouldn’t buy it again for a watch just over 3 years old and with no service support.

30 de junho de 2023
Avaliação não solicitada
logotipo da Forge & Foster

Resposta da Forge & Foster

Hi Lee,

Thanks for taking the time to leave us a review. We're sorry to hear you are unhappy with your experience ordering from us.

For all Forge and Foster customers we offer a 2 year warranty which covers for product defects or in the unlikely event that your watch develops a fault we will have you covered. I can see your purchase was made back in September 2020 which is significantly outside of our warranty period. This unfortunately limits us to be able to offer repair or replacement. Details on our warranty are provided when you first receive your watch and can also be viewed on our website FAQ.

We understand your disappointment however we believe offering a 2 year warranty is very fair. After reviewing the conversation you have had with our support team recently, I can see that they have offered advice on what to do to repair the watch. We also recommend to you that all automatic watches should be serviced every 2-3 years to ensure the longevity of your watch. This is typical with all watch brands to have them serviced frequently.

If you have any questions or concerns please do feel free to reach out to our support team. We are always happy to help and offer advice.

Regards,
Forge and Foster Support Team



Avaliado com 5 de um total de 5 estrelas

What more can I say about this company…

What more can I say about this company they are simply amazing the watches are beautifully designed and the prices for the quality u are getting is is unreal I have just Purchased my third watch from them and I have never had no complaints the customer service is the best I have ever experienced always reply to emails and they have always gone out there way to help with my inquiries I am a real customer and I don’t usually leave reviews for things but I just had to because this company should get all the recognition for there hard work

21 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

The customer service is very congenial and responsive. They have worked with me every step of the way to handle an exchage. Am very pleased.

16 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This company is the best

This company is the best, not only are their watches amazing but the customer service goes the extra mile for assistance! Thank you especially to Morgan for helping me with my watch needs!

7 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Forge & Foster Customer Service is brilliant

The customer service is just outstanding. I've had their watch for around 2 years, once the strip broke, so I contacted them. They sent a new strip with tools to replace it myself. After 2 years of wearing their Titan X-Centurion daily, the rotor started having issues and it wasn't charging the watch properly. Therefore I contacted them again and got a brand new watch as a replacement just day after I sent back the old one! Watch itself is amazing as well, always getting compliments from random people of how it looks. Totally recommend and will be buying another watch from them at one point! 👍

17 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

I love it! Purchased.. and I Love the idea of trying it out first.. you guys rock!! Professional and on time delivery..

9 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exemplary Customer service

First Class customer service received following an issue with my Rogue watch. My watch was nearly 2years old and yet a brand new one was sent out to replace it within 24 hours. Great communication throughout with super quick replies to my emails. The new watch was sent out to me on proof of posting the faulty one alone to ensure I received the new watch in time for my holiday.
Thank you guys

10 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My first Forge and Foster…

Just purchased my Forge and Foster Spectre Silver and wanted to drop a note that I'm highly impressed. The social media, website, and advertising caught my eye, then the offered discount code made me take the plunge. I ordered on a Sunday, and received it that Thursday. The quality and craftsmanship greatly exceeded my expectation. I'm highly impressed by the product, and the experience as a whole. The follow-up emails were also a nice touch. Great job by the Forge and Foster team.

15 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased the valour and I'm very happy.

I purchased the valour and I'm impressed. It was delivered on time and the box is very nice.
Customer service is top notch, they provide very detailed responses and get back to you on time. I can tell these guys will do very well. Thumbs up, you just got yourselves a loyal customer!!

14 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service at Forge &…

Excellent customer service at Forge & Foster. My watch developed a fault (as mechanical things sometimes do) after about a year and it was replaced without issue with return carriage paid for. It was quick and easy. The watch is self is also excellent. Stylish yet affordable. Despite the issue - it’s a great quality product.

21 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Experiance

Hello! I am a costumer from Sweden! I love these watches, i had a problem with one watch that broke, but the company helped me asap! They did not make me feel neglected, they really offered great costumer service so i can can keep slaying with these watches from Forgde&Foster. So in short if you love watches, either automatic och Quartz, you as should turn to Forge&Foster for good quality watches, that are not overpriced!

7 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service.

Problem arose with the original watch however the service I received from the support team was tremendous. Replacement watch on route the same day as I sent back the original. Excellent service.

5 de julho de 2022
Avaliação não solicitada

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