All my outdoor and indoor cameras are Foscam. They are trusted as is Foscam UK. I also received messages enquiring as to why my existing decades old bullet camera was being replaced with a new one tog... Ver mais
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Veja o que dizem as avaliações
Great first experience at Foscam, ordered a WD Surveillance hard drive, which arrived very fast via DPD and was packaged perfectly, as its surprising how many companies don't know how to package a... Ver mais
cant log into account - account blocked so cant reset password. Out of frustration gave a 1* review. Got a call from Foscam explaining that the cameras connect to the app or pc VMS but there is no w... Ver mais
A empresa respondeu
Really delighted with such wonderful service from order to delivery. Very easily ordered online and 2 days later delivered by dpd. Fabulous to be able to watch our ewes waiting to lamb without h... Ver mais
A empresa respondeu
3,9
Muito Bom
141 avaliações
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left six voice mails for tech support…
left six voice mails for tech support and 2 emails over the last week and have had no response
20 de março de 2025
Resposta da Foscam UK
Dear Stephen,
Thank you for your feedback.
We’re sorry to hear you’ve had difficulty reaching our tech support team. This isn’t the level of service we aim to provide.
We’re continually working to improve our response times and provide better service.
Kind regards,
Sam
Customer Experience Manager
I have bought Foscam years
I have had Foscam cctv for years, I have also had a few others along the way but overall Foscam has been the best. I have 3 new units and these are better again.
19 de março de 2025
Resposta da Foscam UK
Dear Alan,
We appreciate your loyalty over the years.
It’s great to hear that the new units are performing even better. We’re always striving to improve, and your feedback means a lot to us.
Warm regards,
Sam
Customer Experience Manager
PTZ, Starvis
Hi,
Always bought off Foscam as they're great CCTV. Purchased 4 off FI9928P ptz over the years and are brilliant. Recently purchased a V4EC for a fixed camera and a R4M for inside my porch and both work a treat and very easy to set up. The Starvis side of it works well for night vision.
Great after sales support.
Thanks,
10 de março de 2025
Resposta da Foscam UK
Dear Gavin,
It’s great to hear you’ve been consistently happy with Foscam over the years.
We’re glad the FI9928P PTZ, V4EC, and R4M are working well for you, especially with the Starvis night vision. We’re always here to support you with any questions or assistance you need.
Warm regards,
Sam
Customer Experience Manager
I am very pleased with the service
I am very pleased with the service I've received from Foscam customer service; they were very supportive and informative. They didn't keep me out of the loop. I was updated on everything that was happening as the items were not in stock, which was not a problem. It was dealt with very quickly. Thank you very much. I've been using Foscam for 15 years and am quite satisfied with the products.
10 de fevereiro de 2025
Resposta da Foscam UK
Dear Paul,
Thank you for taking the time to share your experience.
We’re really pleased to hear our team kept you well informed and handled the out-of-stock situation promptly. After 15 years with Foscam, your continued support means a lot to us.
Warm regards,
Sam
Customer Experience Manager
The camera was not able to be viewed on…
The camera was not able to be viewed on a browser without an app so not suitable for my requirements
27 de janeiro de 2025
Resposta da Foscam UK
Dear Clive,
Thank you for your feedback.
We understand the change in browser access may be inconvenient. This update was made to meet current security regulations and ensure safer, more reliable access through our official apps—without any additional cost.
We’re always here if you’d like help finding a solution that fits your setup.
Kind regards,
Sam
Customer Experience Manager
Foscam goes above and beyond……
Had a problem with a flood light camera that a had installed nearly a year ago. Contacted Foscam only for some advice on how I could possibly fix the issue myself but instead they replaced the camera at no cost or inconvenience to myself at all. This company really does go above and beyond.
16 de janeiro de 2025
Resposta da Foscam UK
Dear Stephen,
Thank you for sharing your experience.
We’re so pleased our team could sort the floodlight camera issue with minimal hassle. We always aim to go above and beyond, and it's great to know we delivered that for you.
Warm regards,
Sam
Customer Experience Manager
Unable to get doorbell chime to pair…
Unable to get doorbell chime to pair up. Tried everything possible even ringing support line and left a message but no body had called back.
Will now have to return chime and doorbell camera.
22 de janeiro de 2025
Resposta da Foscam UK
Dear Adrian,
Thanks for your review.
We’re sorry to hear about the issue with the doorbell chime and that you didn’t receive a call back after leaving a message.
We did provide a resolution, but it seems we haven’t heard from you since.
If you're still experiencing problems or need further assistance, please don’t hesitate to get in touch, and we’ll make sure to resolve this for you.
Kind regards,
Sam
Customer Experience Manager
Great customer service and advice.
15 de janeiro de 2025
Resposta da Foscam UK
Dear Brian,
We’re so glad to hear you had a positive experience with our customer service and advice. We always strive to provide the best support, and it’s great to know we met your expectations.
With appreciation,
Sam
Customer Experience Manager
Great customer service and extremely…
Great customer service and extremely knowledgeable and friendly staff!
7 de janeiro de 2025
Resposta da Foscam UK
Dear John,
We appreciate your feedback.
It’s fantastic to hear that you had a great experience with our customer service team.
We pride ourselves on being knowledgeable and friendly, and we’re happy that came through for you.
Warm regards,
Sam
Customer Experience Manager
Love the cameras but phoned with an…
Love the cameras but phoned with an issue. Was told they would call me back but haven't yet.
6 de janeiro de 2025
Resposta da Foscam UK
Dear Stephen,
Thanks for your feedback.
We’re glad to hear you love the cameras. Apologies for the delay in following up with you after your call. This isn’t the experience we want to provide, and we’ll make sure someone reaches out to you as soon as possible.
Kind regards,
Sam
Customer Experience Manager
Resposta da Foscam UK
Dear Mike,
Thanks for taking the time to write a review.
We’re happy to hear the camera was easy to set up and that you received it quickly. We aim to make home security as simple as possible for our customers.
Warm regards,
Sam
Customer Experience Manager
Resposta da Foscam UK
Dear Rob,
Thanks for your review.
We’re glad to hear you found our replies quick and polite. We always aim to provide efficient and friendly support.
Many thanks,
Sam
Customer Experience Manager
Junction box
Purchased correct Junction box for camera +£30.00. Did not come with correct screws to attach camera. Had to purchase from elsewhere.
18 de novembro de 2024
Resposta da Foscam UK
Dear Graham,
Thanks for your feedback.
We’re sorry to hear about the issue with the screws for the junction box.
From our experience, the screws included with the box are the correct ones, and we’ve not had similar reports before.
However, we understand how frustrating it can be when things don’t go as expected.
If there’s anything more we can assist with, please don’t hesitate to reach out.
Kind regards,
Sam
Customer Experience Manager
Sam was really helpful
25 de novembro de 2024
Resposta da Foscam UK
Dear David,
Thanks for your feedback.
We’re pleased to hear that we were really helpful.
We always aim to provide top-notch support, and we appreciate you sharing your experience.
Warm regards,
Sam
Customer Experience Manager
Fast and safe delivery.
2 de dezembro de 2024
Resposta da Foscam UK
Dear Odd,
Thanks for your review.
We’re glad to hear your delivery was both fast and safe. We’ll continue to ensure timely and secure shipments for all our customers.
Many thanks,
Sam
Customer Experience Manager
Prompt dispatch (though delayed by…
Prompt dispatch (though delayed by courier issues for 48 hours) received as ordered.
Additionally, Foscam reached out to me when I had issues creating an account which was much appreciated.
2 de dezembro de 2024
Resposta da Foscam UK
Dear Neil,
Thanks for your review.
We’re glad to hear that your order arrived as expected, despite the courier delay. We also appreciate your mention of our support team reaching out to assist with your account issue.
Your feedback means a lot to us.
Warm regards,
Sam
Customer Experience Manager
Resposta da Foscam UK
Dear Eymundur,
Thanks for your review.
We’re happy to hear you’re pleased with the fast service. We’ll keep working to provide quick and efficient support for all our customers.
Kind regards,
Sam
Customer Experience Manager
Very helpful
27 de novembro de 2024
Resposta da Foscam UK
Dear David,
Thanks for taking the time to write your review.
We’re pleased to hear you found our team helpful. If you need anything else, we’re here to assist.
Best Regards,
Sam
Customer Experience Manager
Resposta da Foscam UK
Dear Tony,
Thank you for your feedback.
We're glad to hear you were happy with the delivery service. We’ll keep working to maintain and improve the experience.
Best Regards,
Sam
Customer Experience Manager
Great camera system from Foscam
I would highly recommend Foscam to anybody. I got great support in choosing the components of my system with the tech guys before hand then found the cameras and NVR very easy to setup. I did have a problem with the NVR but they replaced it seamlessly and all in all I would say the perfect experience.
12 de junho de 2024
Resposta da Foscam UK
Dear Stephen,
Thanks for taking the time to write your review.
We’re thrilled to hear you had such a positive experience with both our tech support and the system setup.
Apologies for the issue with the NVR, but we’re glad we could resolve it for you.
Your recommendation means a lot to us!
All the best,
Sam
Customer Experience Manager
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