Foudys Avaliações 288

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Edit 2 The issue is that I previously emailed to let you know that the parcel had been returned to Foudys. However, it has now been forwarded to the National Returns Centre, where they wi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Ver mais

Avaliado com 5 de um total de 5 estrelas

If you're looking for women's club jerseys, this is the place to go. Had never heard of Foudy's till about a month ago & gave them a try. Great selection of club & international kits & they provide... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de futebol
  2. Loja de artigos esportivos
  3. Loja de memorabília esportiva
  4. Loja de roupas esportivas

Escrito pela empresa

The first retail store in the world dedicated to fans of women's football.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

288 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service, even better product

I left a 3 star review a few days ago but thought I should re-write my review as Foudys have outdone themselves! I ordered a lionesses shirt but requested to change the size, when it came I received the initial size that i ordered which was disappointing. I contacted Foudys and Helen responded within a few hours, shipping me a brand new shirt the same day. I expressed how important it was for me to receive the shirt quickly as i’m travelling to switzerland next week, so i want to say a huge thank you to Helen for being so amazing and sorting me out, despite being extremely busy!!! The approachable nature of Foudy’s is what makes them stand out from other retailers, and i will definitely be back to order my club kits in September!!!

Thank you again Helen :)

2 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best store for women's kits

They have the best selection of women's shirts available on the market, they really know their stuff and have namesets and numbers ready and waiting for printing. I ordered a couple of England shirts during their Euros launch period and even though they were inundated with orders, they still got my shirts out to me in excellent time and let me hold off until the squad numbers were confirmed. Highly recommended, won't go anywhere else for my shirts now.

27 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I placed an order worth £140 over three…

I placed an order worth £140 over three weeks ago, which was the day these shirts were released and still haven’t received anything. After the initial delays, I even agreed to change my order to a non-authentic version of the shirt just to try and get it in time — something I wouldn’t have done if I wasn’t already chasing updates and trying to compromise.

Unfortunately, after that email requesting the change, I received no swift reply, and my order was still not dispatched, which led me to request a refund, to which then followed by a email saying they could originally do the shirt swap, but because the refund requested, I would have to re-order and spend more money.

i’m now left with no shirt at all with 5 days till the euros having placing the order well in advance, and have been forced to request a refund.

To make things worse, if I were to try and reorder the original shirt now, I would no longer receive the discount I had when I placed my first order — meaning I’d be paying more and likely facing another delay.

This has been a really disappointing experience. I feel I had been more than patient and reasonable, but the complete lack of communication, which i understand the busy period and I appreciate that but for the amount of money spent, this kind of service is upsetting, and to now be left with nothing does not feel right at all. It’s a shame, because this company is a fantastic support of women’s football and always has been, which is what led me to choose them, but I don’t feel I’ve had the service I’d hoped for.

28 de junho de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey MG, I'm so sorry about this. I don't fully understand the issue you've faced but if you'd like to resolve it we'd need to communicate with you away from Trustpilot (as you can't have back and forths on trustpilot).

It sounds like there's been an internal delay at foudys for your specific shirt and we're so sorry about that. it's been one of the most rewarding but challenging periods of our history and we're working around the clock to give the best service possible. I'm sorry it hasn't been good for you.

Helen
Foudys Founder

Avaliado com 5 de um total de 5 estrelas

Quality,fast service

I ordered my WSL upcycle shirt from Foudys in the summer which was probably their busiest time of year with the upcoming women's euros. I thought that my order would take a back seat but the service was excellent from email communication, quality of printing and speediness of delivery. This company really know how to treat their customers. Thank you

21 de junho de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Yeahhhhhh! Thanks Craig! Appreciate this review :)

Helen

Avaliado com 5 de um total de 5 estrelas

Great business

Ordered a number of times from foudys

Always fast service and quick to respond

Love supporting a small business!

25 de junho de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Thanks Emma! We really appreciate you coming back to us time and time again. You're helping to make a big difference to women's football and I promise we'll continue to reinvest into women, women's sports and the women's football movement!

Helen

Avaliado com 5 de um total de 5 estrelas

Really great site

Really great site, every time I’ve made a purchase it’s arrived far quicker than I’d expect. Would highly recommend.

25 de junho de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Thanks Jason, that's so good to hear!

Helen

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish!

Great experience, from ordering and customisation options, to them quickly answering my questions via email, and then receiving the product - correct patches and all! 😉 I ordered on 05/06/2025 and it was shipped on 10/06/2025 - I think this is good, considering that it was a printed shirt and they had a huge influx of Euros orders around this time.

I did previously order a Mary Earps shirt from them in 2023 and was quite disappointed that it came just unfolded in a mailing bag with no protective packaging... I wasn't going to order again, but I'm very glad I did: the shirts now come neatly folded in a box with a little paragraph about the brand on the inside of it. 🤩

I WILL be ordering again - I have my eye on an Aitana Spain shirt!

Thank you Foudy's! 🥰

10 de junho de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Yeahhhh! As a small company we're constantly evolving and this last 2 years has been a lot of change. A better office space, a better system and our packaging has stepped up. Thanks for coming back :)

Helen

Avaliado com 5 de um total de 5 estrelas

Fabulous store

Fabulous store. We went to the newly opened London location and the staff are absolutely lovely. Helen gave us top tier customer service and went well beyond our expectations.

10/10 experience. Keep doing what you all are doing!!

17 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I ordered a personalised Lionesses shirt and then had a change of heart about my size. Emailed Foudys customer service and they responded the next day to get my order changed and let me know. The shirt is perfect and the personalisation is top quality. Love Foudys and will DEFINITELY order from them again. Friendly and responsive customer service!

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best

I never get my shirts from anywhere else now. The service is amazing, they know the women's game inside out and always have the best stock that you can't get in more mainstream sports retailers. Staff are fantastic, always reply to emails. Got all my Australia world cup gear here, and came back for my Lionesses Euros shirt and jacket - great service again.

11 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great team of people.

Super fast delivery, found items I couldn’t find anywhere else. Found them on TikTok and now absolutely love them.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product & even better customer service.

Customer service is brilliant, am so thankful for the help and kindness I’ve been shown.

My initial shirt came as a misprint, I got onto them and they replaced it immediately. Whilst we had a few mix ups with shirt sizes, the customer service was extremely helpful and stayed kind throughout. Special shout out to Arbon who was a pleasure to deal with.
Highly recommend! Will be using for future shirt purchases.

10 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Better than a Bonmati through ball!

Better than a Bonmati through ball!

Good website and range of stock, solid e-commerce platform, quick dispatch and tracking. Excellent product.

Well done team, will order again!

2 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

130 pound are lost after ordering from them !

I lost 130 pounds dealing and ordering from them..worst decision to order from them !
I say again 130 pounds are gone !!
I would not recommend to anyone ordering from them ! My items never came..ordered from them 3 shirt but only one shirt came in parcel ! When I got the parcel I had a strong feeling something is missing so I took a video straight away and sent them a proof..but they didn’t take responsibility for that ! The packaging so bad and prone to be stolen or to be open.
Horrible customer service not replying to mails in the right time and as they wrote to me..”give as a time to reissue this for you”
They replied me that the weight was calculated when checked the parcel and even then they were wrong about the weight of the shirts.
What is even worse that after this order that I had missing shirts I had another next order and for some reason the packaged was more secured with glued sticks…maybe because they realised that the way of their packaging is horrible and gives opportunity to steal from the package..
Guys it’s really dangerous to order from them as your jersey can be stolen or lost.
And thank you Halen that you decide to improve your packaging for next customers as you learned the lesson..and I paid the price for that lesson..130..what a shame commenting that you would look into your packaging because you realise something was off but at the same time leaving me off..
No Halen I didn’t have a good experience with you !
pounds are gone !!! And their not even offering compensation after realising that the packaging made me lose my jerseys !!
Literally a loss of money !

31 de março de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey David,

Thanks for reaching out. Lucas and the team emailed me yesterday as a pre-cursor to you potentially reaching out.

We have tried to be as detailed as possible and supportive as possible in dealing with the issue you've had, but fundamentally we posted out all of the items you requested.

1. The weight of the items came to 934g and that was inputted on the Royal Mail system. The box of products would've been rejected by Royal Mail if we had weighed it incorrectly and it had sat in a "1 shirt weight category". 934g is the weight (within a few grams) of three shirts.

2. You suggested that it would not be possible to fit three products into a box. The team then filmed three shirts fitting comfortably in the box.

3. When the team take product off the studio floor it impacts the inventory. The inventory matches what the system says, meaning the products left our studio. It could not have left any other way (other than in an order) due to our cctv and monitoring.

4. If the packaging arrived and it appeared "prone to being stolen" then this would be something that regularly occurs across the thousands of packages we've sent out over the past few years. This is the only case I can think of where this has happened / it's incredibly rare. However, i'll take a look into our sustainable packaging to see if we can improve it.

We are honestly devastated that you have had products removed in transit to you and the team at foudys have been responsive, providing videos and explanations of how we can't be held responsible. They are keen to support you in making a claim to Royal Mail or exploring what could've happened in transit / arrival to your home.

I'm glad you've had a good experience with us alongside this order to the value of over £200 and I hope that helps you to see that we're a well thought of, respectable organisation that wants to provide kits to the women's football fan base.

Let us know if we can help with your claim to Royal Mail,

Helen
CEO

Avaliado com 5 de um total de 5 estrelas

Awesome products and excellent service

I love that there is a store dedicated to women’s football. I have previously bought a mystery bundle which was awesome and I have recently received my NWSL order, and my basket on their website is full but the bank balance is not. Will definitely be buying from Foudys again, highly recommended.

1 de março de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Amy,

Thanks for the review. We really appreciate the support that helps us to grow and continue providing to the fans of women's sports.

Thanks,

Helen
CEO and Founder

Avaliado com 5 de um total de 5 estrelas

Great to see Foudys stocking NWSL…

Great to see Foudys stocking NWSL shirts, managed to bag a day 1 Angel City release with shirt printing and delivered 24 hours later.

1 de março de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Thanks Suki!

It was a long road to The NWSL but we got there in the end. So buzzing to have the league represented on the home of women's football.

So glad you got yours quickly. We had some teething issues with some shirts that weren't printed correctly by the league, but on the whole we managed to get them to our users in a speedy manor. Still learning and developing.

Thanks,

Helen
CEO and Founder

Avaliado com 5 de um total de 5 estrelas

10/10 No Notes

I have been waiting for a company to provide NWSL drops for such a long time. The future is bright for Foudys

1 de março de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Thanks Laura, we got there in the end!!

It was a dream to launch The NWSL and we've already got our order in for 2026. Big things coming!!

Helen
CEO and Founder of Foudys

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service. Super quick postage. Absolute banger of a shirt.

1 de março de 2025
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Now I need to know what shirt you got... haha

In all seriousness, thanks for the review and thanks for supporting small business!

Helen
CEO

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