Foudys Avaliações 288

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Edit 2 The issue is that I previously emailed to let you know that the parcel had been returned to Foudys. However, it has now been forwarded to the National Returns Centre, where they wi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Ver mais

Avaliado com 5 de um total de 5 estrelas

If you're looking for women's club jerseys, this is the place to go. Had never heard of Foudy's till about a month ago & gave them a try. Great selection of club & international kits & they provide... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de futebol
  2. Loja de artigos esportivos
  3. Loja de memorabília esportiva
  4. Loja de roupas esportivas

Escrito pela empresa

The first retail store in the world dedicated to fans of women's football.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

288 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 55% das avaliações negativas

Normalmente responde dentro de 48 horas

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Avaliado com 5 de um total de 5 estrelas

10/10 Black Friday deals and customer support

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywhere else has prices even close to matching those offered. The communication and customer support is always 10/10 and will always recommend here for any of your Football Merch needs! Thanks again!

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Emma,

Thanks for using foudys time and time again. We are really proud of how far we’ve come over the last 4 years but we wouldn’t be anywhere without loyal customers like you who’ve stuck by as we’ve grown (and gone through ups and downs together).

We will continue to work for our customers, challenging ourselves to be better and work harder. This year has been a huge leap forward and I’m excited about what’s to come in 2025!

Thank you thank you thank you!

Helen
Founder and CEO

Avaliado com 5 de um total de 5 estrelas

Football strip...

Ordered a football strip for my Grandson. Best price ever, never ordered before and wondered how things would go.
Order Friday, arrived Monday morning. Product and service 1st class. Now "goto" website.
Thank you...

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Get in John! Thanks for choosing us, trusting in us and I’m chuffed that you loved our service and product.

We are so proud of how far we’ve come in 4 short years and I love hearing about new customers experiences like this.

Thanks for the review,

Helen
CEO and Founder of Foudys

Avaliado com 1 de um total de 5 estrelas

Do not order from this company

Do not order from this company. After ordering something from them in August and chasing them several times (no response) for over a month the item arrived (In the meantime I had requested a refund - as placed the order somewhere else). I returned the item as agreed with their customer service , only to be charged again in December. I have emailed them several times to no response and now and out of pocket for nearly £100 and have nothing to show for it. Really hate putting such a bad review on a small company’s site .

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Aisling, this feels like a horrible misunderstanding. I’ve never known anything like this in 10,000+ orders. I’m really sorry you’ve had this experience and I’ll get to the bottom of it.

We’re currently responding within 1 working day on emails so I’m surprised to hear you’ve not had a response yet as Laura has been on it. I’ll follow up with the Laura to see if there’s anything outstanding in our inbox.

I can’t imagine how we’d have been able to take £100 off you if we’ve received the shirt back with tags/no issues etc as it’s a pretty standard process for us on our side with all being well. I’ll look into it.

Sorry again,

Helen
Founder of Foudys

Avaliado com 5 de um total de 5 estrelas

A real company which support women's football

Just found this company few months ago and I already purchased with them a few times. Every time the goods arrive within a few days. Bought the Barça bundle and mystery box, received exactly what I wanted and really happy about the products. Excellent service! Keep it up!

13 de dezembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Thanks Linda! I love getting feedback like this. I got myself a cheeky Barca bundle too and was delighted with it!

Hopefully we’ll do something for FCB towards the Champions League final in 2025 too! Watch this space!

Helen
Founder and CEO of Foudys

Avaliado com 5 de um total de 5 estrelas

Sublime service

Fantastic service from a new business that's competing with big established names in football shirts and equipment. Their Black Friday deals were just too good to not pass up so I took a chance and glad to say they delivered really well! Customer services were really helpful when I enquired about delivery. Thank you all at Foudys!

1 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’ve placed an order on the 22nd of…

I’ve placed an order on the 22nd of November which will soon be coming up to 2 weeks ago I emailed saying I need this order before the 8th December for a gift you guys said you will get back to me which you didn’t emailed again a few days later I got no reply so I emailed again and I got a reply it should be sent today which on my order tracking it just says the order is placed ?? But then I see some people placed their order on Black Friday and already got the order which is questionable?? I’ve stated I need this rest to assure I will definitely not be ordering from here again.

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Livvy,

I’ve emailed our customer service to find out what’s going on. There is one item in our entire store which is currently run out of a partner store (the Arsenal third kit). This was to see if that parter could fulfil faster and better than we were able to.

When we moved the third shirt to their warehouse we were a lot slower, but we’ve managed to speed up our service and we’ve worked on preparing campaigns and pre-empting boosts in sales.

It’ll never be possible to please everybody because it’s the nature of holding thousands of differed SKUs, but equally I understand it must be frustrating that customers who’ve ordered Arsenal home shirts (for instance) are getting them within a few days.

I’m going to follow up with our third shirt printer and find out what’s going on. If they haven’t got the answers I’ll request to print it in house.

Thanks,

Helen
Founder and CEO of Foudys

Avaliado com 5 de um total de 5 estrelas

Gods work

The service is unbelievable! Ordered a mystery box and received it 2 days later, the personalisation that goes into the products from the actual shirts to the packaging is next to none and something I don’t feel I’ve experienced anywhere else and as an England fan getting a Lucy Bronze Euro shirt just topped it off 🏴󠁧󠁢󠁥󠁮󠁧󠁿

2 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Geared directly towards women’s football

Really nice France 2024 away shirt in my premium mystery box, love the patches. Packaged well and also received a nice poem and Barcelona fixture list. Got a t-shirt (no idea what it’s meant to represent!) that looks fab but didn’t receive any Haribos 😭😭😉😝. (Thanks Helen for your response, I don’t really mind, but it is 100% the most important part of the box 😉!!) Great concept and excited for next year’s mystery box edition. Looking forward to them hopefully offering more variety of namesets in the next few years. Instagram and TikTok content keeps me interested in how their business runs and we get Lives and great email responses from the lovely employees who work there (shoutout Arbon and Laura). I would love that BTS please Helen, I find it fascinating. I need more videos of nameset and patch application please, I am ADDICTED 😍. Delivery times and email responses are far quicker now compared to my last review a month ago. I have placed around 10 orders from them in the last year, only found out about them in Sep 23 - Foudys are the best in the business, only people who properly care for women’s football

30 de novembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Marcus, I am SO SORRY I ate your haribos... I hope you understand 😜

Joking aside, thanks so much for this feedback. We've had a big learning in 2024. We were busy fools in early 2024 and we have made 5 major changes to the business that have improved our speed overnight and our service is now at ave 4.4 days. Such simple things that have improved everything, plus the team are so much happier. We're going to do a video explainer for anyone who's interested in the BTS at foudys and running a small biz. Thanks for your support and for those 10 orders. I'm keen to send you out a big pack of haribo to say sorry (and to say thanks) so can you email hello@foudys.com with your address!

Helen
Founder and CEO

Avaliado com 5 de um total de 5 estrelas

Mystery Box

Mystery Box
I’ve just received my Premium mystery box.
So pleased to have received Mary Earps PSG jersey.
The font on the number is stunning.
Delivery was super fast.

Thank you Foudys

30 de novembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Kevin,

You're lucky you got the Mary shirt! I was going to steal it for myself!! Do you know how hard it is being obsessed with footie shirts and having to put corkers like that into Mystery Boxes???

In all seriousness, thanks for your custom and for the feedback :)

Helen
CEO and Founder of Foudys

Avaliado com 5 de um total de 5 estrelas

The mystery boxes are always great

The mystery boxes are always great - I received a McCabe shirt in the pride font - and an extra T-shirt thrown in! And always great customer service, will definitely shop here again for Woman’s football shirts!!

30 de novembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

OOOOOOOF! I'm such a fan of the pride font and I haven't got any pride shirts yet. As a Newcastle fan I think I'm going to do the same to my home shirt with BARKER #9 in the FAWC font.

Glad you love it and we really appreciate your custom (as always) Emma :)

Helen
Foudys Founder

Avaliado com 5 de um total de 5 estrelas

Great company

I ordered the standard mystery box and received my order extremely quickly! I was delighted with my retro England shirt. Would definitely recommend:)

30 de novembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Holly, I am SO JEALOUS! We put our whole first round of the retros into mystery boxes (they are the first of their kind in the world and mega mega rare!!)

No one has ever taken the official retros and then added the official women's namesets to them. We just had to do it!

As soon as we do another order round i'm getting my hands on a 1998 POWELL shirt and a STONEY 2002 shirt!!! Obsessssed!

Thanks for the feedback and thanks for your order,

Helen
Founder and CEO of Foudys

Avaliado com 5 de um total de 5 estrelas

Foudys have turned their level service around!

I have to say that Foudys have turned their service around!
Where it used to take 2-3 weeks for an order to be dispatched mine was dispatched next day!
Items always packaged beautifully, and so nice to have somewhere that showcases women’s football!
Thank you! Keep up the good work

25 de novembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Oh my gooooodness Sarah, thanks for this feedback. Honestly, it genuinely means so much that people are starting to notice already!

We have built out a strategy that has increased our speed and we've been working on it for a couple of months (shout out to my big sister Laura for making it happen!)

1. We have improved our warehouse space - better racking, better labels on boxes, cleaner space and it's SO MUCH EASIER to find your product

2. We've been ordering namesets in full - rather than having to lay the word WILLIAMSON out letter by letter! It's much much quicker and the shirt comes out amazing 100% of the time!

3. We have a rota in place which means staff are working less hours (don't worry, they're salary paid so no reduction in their wage!) but they're not on top of one another in the studio. We're covering 6 days a week for 9-10 hours with the business open rather than 5 days for 8 hours.

There's a few more little tricks but it's been a game changer. The staff are much happier, the vibe is amazing and we're managing so much better!

Thanks for noticing and thanks for this feedback

Helen
Founder and CEO of Foudys

Avaliado com 5 de um total de 5 estrelas

Managed to get my daughter a Williamson…

Managed to get my daughter a Williamson top in the third shirt I tried so hard to order her a home and an away top After trying to get my daughter a home top with Russo and an away top with McCabe from the arsenal app for the order to be cancelled 3 times due to being out of stock even though I had an email to say back in stock I was so disappointed. Didn’t think I would get them in time for Xmas. So thought I would try my luck and google where to get them from. I am so delighted to have discovered this site and now have both tops ready to surprise my daughter Xmas day. She wants the whole team so at least now I can tell her about this site and not have to wait for them on the arsenal app for her to spend her Xmas money on. They are great quality with the printing and patches and arrived super quick. I now know where my daughter will be spending all her money and mine. Thank you so much foudys

22 de novembro de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Mel,

This has made my day! I stopped the team just now to read this out to everyone to remind the team why we do what we do. PLEASE let us know how she reacts at Christmas to her amazing gifts - email hello@foudys.com or tag us on socials @wearefoudys <3

You have one lucky little lady! When I was a little girl I always used to ask for footie kit and I'd have dreamed of a shirt with a womens name on the back. That's why i'm so proud of the work we do at foudys! What an honour!

Thanks for this feedback and thanks for choosing foudys,

Helen
Foudys CEO and Founder

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Great quality football tops, quick delivery only took 2 days to arrive, will definitely be back to buy more.

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered two “stadium shirts”

Ordered two “stadium shirts”, one with printing and one without. The one that was printed looks great but there was a stock issue with the other one. Was offered a refund, to change for an alternative shirt or to wait and I chose to wait. Second time around they offered me the same shirt in the same size but the “match” version for no extra charge. Fantastic service, will keep coming back.

2 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Supreme customer service

Absolutely exceptional customer service.
So grateful to be able to order from Australia. Have purchased many times and recently had an issue with the delivery service in Australia, Foudys went above and beyond and sorted it out really quickly.
Very impressed and happy to be a loyal customer. Special thanks to Laura for all your help.

30 de outubro de 2024
Avaliação não solicitada

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