Freedom Express Moving Avaliações 

Because of their promptness, I paid less than the quoted amount.

Like many of these reviews, things started out incredibly well. To assure reviewing correct company.
JERRID was my “coordinator” who explained the process thoroughly and was readily available for my move from CA. I was told by him that their truck was dropping a load from Vegas to Santa Monica which was very close to me allowing for a quick pickup and delivery as headed straight back.
In reading other reviews it seems this is commonly said but not true.
Once I signed and my payment processed, (thousands of dollars) the only communication I received was via text or email despite requesting a call back. He stated that he was on vacation but did answer via text and email still so that’s something.
However, if you will be unavailable, someone else should’ve been covering to address issues and answer questions.
No one called me until the Friday before my move which was scheduled for Sunday the 12th or Monday the 13th pickup and I had to initiate that several times. I was told Monday between 11-5. Saturday evening the 11th, I received a call stating, we are your movers and we will be there tomorrow the 12th between 8-11 am leaving me to scramble last minute to assure all was ready.
Those specific movers who picked me up in Cali however were incredibly friendly, thorough, efficient, and careful with my stuff. They specifically did a great job although of course I needed more cubic feet costing another grand (specifically discussed with JERRID who assured they use best software to figure cubic feet needed/nothing was changed or added from estimate so I was not going to have charges tacked on/we even discussed stairs at my new place) I was told truck was headed straight back that day the 12th after getting one other persons stuff loaded and delivery possible 20-22. I called for 12 days straight to customer service to get date as the time frame passed by of when I was told (which always went to voicemail). I left repeated messages for them and Paula specifically with no response or call back. I finally got Paula on the phone on the 22nd portably because I called from a private number and not my own and she said to call back Monday the 27th late in day around 4 pm for an updated idea of when delivery will happen. JERRID responded via email it’s usually 14-21 days which I understand but not what I was told especially as I drive across states quickly to be here in time for estimated 20-22 delivery. Mover called late in day the 24th and said 5-7 days for delivery but would call the day before they would arrive. To their credit the drivers are the ones who DID consistently communicate as promised & the only ones who called when they said and answered messages. I specifically asked so we are talking Tuesday-Friday (28-31) for delivery and was confirmed yes. I called Paula as directed the 27th around 4 pm and it went immediately to VM again. I left a message with no return call despite many more attempts for several days. She did send an email on 3/30/23 giving me a number to call someone else instead of her. First helpful thing she did.

The issue with this company is simply operations are not coordinated and communication is almost non existent. Parts of this move were seamless and great, others not so much.
When Freedom Express improves their operations and communications, they will be an amazing company who I have no doubt will get business, just not mine again until things change. Their customer service is almost non existent and extremely disappointing. I have moved a lot due to my work and even as disappointed as I am with this company, they are better than the other options out there but who wants to choose between bad and worse? The things written regarding communication and lack there of, believe it!
Just be prepared to not know what’s happening with your things and to be stressed at a time when your stress levels are already at an all time high. No company should take 12 days to respond and only then because you happen to get lucky and they pick up the phone when YOU call them again and revert back to no communication. Everything JERRID repeatedly assured me would NOT happen, happened. Sadly, no one seemed to care and for that reason alone, I will never refer anyone or utilize them again.

We appreciate everything you and your team have done to enable us to move into our new house shortly. I was very pleased by the packaging crew as a whole.

I can’t even give this company one star I paid them $750 now they will not return my phone calls or answer any of my messages. They are a complete rip off company. Read all the reviews on the company before you make any decisions.

I was told the same as others, a truck in the area, didn't want to leave it empty. The movers were from Safeway Moving out of Denver Colorado....I gave an accurate inventory, then when movers were at the house. There were items I didn't have movers load because they wanted to charge $600 for a portable fireplace I had on my list, also wanted to charge $170 for pictures I had bubbled wrapped and didn't load my bookshelf because was told it was going to cost $ 300 for that. All items I listed and measured with my personal represenative on phone. I taped all my boxes and the movers tried charging me for 36 rolls of tape, but only 9 was in trash. I was in a binding not to exceed contract and after taking items off they say I was over 100cu ft from estimate so charging me more than $1000 over estimate. The movers also helped themselves to my food. Which is stealing. I have been calling for over 2 weeks and leaving messages and nobody will return my call. I do not recommend anyone to use this company.

BROKER...Freedom Movers was not who showed up on Move day, company X w/ a long list of negative reviews showed up in an unmarked truck and 2 hours (truck half loaded) in I receive a quote from company X, for extra cubic foot. Talked to T**** & P****, and basically was told you signed a contract and we don't have to help you. Oh and in no point in that conversation or any conversation verbal or email, up to this point did they identify that they had brokered out the contract (per the driver he was a 3rd party delivering to a warehouse in San Fernando for Freedom Moving to deliver to ultimate destination, no where on my estimate was company X. 7 PM I get a a call from a Manager at company X wanting to get a direct payment from me. I have no documentation from Freedom Moving stating company X was involved, and not even a courtesy explanation. I never would have selected company X on my own based on multiple negative reviews. At this point I am still expecting to pay Freedom Moving the company that I signed a contract with, but they went home for the day and won't answer any of the provided numbers. Long story short with a truck loaded in the front yard, I am now in business with company X, who I never would have selected on my own, and still have not had a single returned call or email from Freedom Moving since P**** promised to call me back and went home, with no explanation of why Company X is asking me for more money.

I want to be clear I think we had more cubic feet than was quoted, I believe both A**** and T**** who adjusted the quotes significantly undersold the size of the move, I think they did this out of a belief that I would use a different company if they came in higher. I also believe that A**** specifically withheld the information that they would Broker out my job, because she realized I wouldn't use them if I knew that.

My chief complaint is not that they inherently breached contract they have a lengthy Estimate agreement that removes most of a customers avenue to prosecute them if unhappy with the service.

No, my chief complaint is that they verbally and purposefully convinced me that my concerns were addressed, requoting by weight vs Cu ft, A**** moved the weight out of the parenthesis and cu ft into the parenthesis on the estimate, (this shows weight is binding cu ft is not) ( Spoiler it doesn't show that per T***, P***, and Company X)but she sure told me it did. and once I paid the deposit, they literally did not do any of the things neccesary or promised (No follow up walkthroughs, no calls explaining process, didn't even answer my calls to confirm move until day before.) They did nothing to ensure that the move would go smooth. They definitely didn't inform us that a random different company would show up on move day, or give us an accurate estimate on size of load, or even explain who I would be sending $2900 to on the move day.

I think they purposely utilized the full scope of their legal liability protection to make me believe I would be taken care of, and ultimately I don't know what I actually paid them to do. They screwed up the estimate, misquoted the size of the shipment, did not help resolve any issues with company x, charged me for packing they didn't do, and won't return any of my calls or emails. I thought I was paying for Freedom Moving to Pack, Load, Safeguard, and ultimately deliver my stuff. Thats what I paid for thats why I committed. Now I realize they took my $1900 deposit and called the cheapest moving company with terrible reviews to come hit me up for extra money on move day. And didn't even have the courtesy to tell me they were doing it.

Just Don't use Freedom Moving they provide no value and are incompetent at best and downright Scammers at worst.

I was lied to by the salesman, he contacted me saying they had one of THEIR trucks in the area during our move time frame and that they would cut me a good deal because they did not want the truck to return empty to Florida. I thought this was great because we needed our stuff stored in FL where we moved and they said it will be stored in Florida. Job was contracted out unbeknownst to me and this truck thing was an utter lie. Come to find out movers were from Maryland and our stuff would be stored there in a giant warehouse. Do not let the photos on the website fool you into thinking your stuff would be in a storage facility as shown. I was also told a price for storage which apparently was not communicated to the contracted out company, nor was I told storage was based on cubic ft. Spoke to customer service in December and was told they would listen to the recordings and get back to me, and they have not. I have called and left several messages and have not received a call back.

I can’t say enough good things! Btw - yes, ONE thing broke. But who moves with zero broken items ever?

Same as everyone else. Got a used car salesman pitch about how they were sending their own truck our way, and since we are moving back to their location, if we could help them fill the truck they would charge us a flat rate and give a great price. Paid the deposit based on this, then another $350 a few days before, just to find out they dont have a truck or location and they brokered someone else who showed up and said it would be an additional $5,000. DO NOT USE THESE PEOPLE!!! They lie to get your deposit and probably just try to keep as many of those as they can.

When I first spoke to the people at freedom express I was rather impressed with the level of care the sales rep showed. I looked at reviews, and went through the inventory list for my move and got my quote. Brian worked with me to discount my move from the first number he threw at me but not by too much. He was very pleasant and easy to work with. Richard in QA called the day before to run through the revised list and he was pleasant as well. But this is where the experience with Freedom express turned awful. The day before the discussed pick up, I called again to confirm the time window, and found out we had to push things to my back up date. I was expecting next day delivery as my move was just over 300 miles, a 4.5 hour drive. So ok, we have to push to the back up date, not the end of the world but annoying. We get to 1/14 my back up date, and the movers show up for pick up, and it’s a contracted company out of Atlanta. The handle pick up, they did a decent job, the wrapped most things in moving blankets, disassembled my bed frame with reasonable care etc. we had a second stop pick up at my storage unit. We get there, and the guy tells me I’ll be over my estimate by a little bit. Ok nbd, I’m assuming they have an official process to measure the cubic feet before adjusting the estimate. The dude quotes me the new price before anything is on the truck. I ask him if that’s that final estimate given it’s clear the actual space wasn’t measured and he assures me he’s got it all measured out in his head. At this point, it’s 6 o'clock. (They arrived at 1:30) and everything else is on the truck. My options are reject the move, or eat the extra $430 I was apparently over so fine I pay it. They tell me deliver should happen Sunday 1/15. Tell me someone should call from dispatch that evening to let me know. Tell me that a rep from freedom express would be on the delivery side of things. Saturday evening no one reached out. I texted the crew lead directly on Sunday and he gave me dispatch’s number. I left a message, got a call back Sunday evening from the driver. He says “I’ll be there Monday between 3-5pm”. I’m thinking that’s better than nothing. I call freedom express Monday morning to confirm (mind you I’ve taken pto to accommodate this move so I am needing my things delivered so that I can get my home office up and running to get back to work) and freedom express tells me that Monday is a holiday, no one is there from dispatch, I’m getting a 1-5 business day delivery service and the earliest my things would arrive is Wednesday. I’m pissed but what can I do right? Monday night at 5:20pm I get a call from the same guy I talked to Sunday evening from the contracted moving company, and he tells me he’s gonna be late, his tire blew but was hoping to still be able to make it that Monday evening and offered the option to do the evening delivery or deliver first thing in the morning. I was exhausted and opted for first thing in the morning Tuesday. He was there at 7:30 am and delivered my things. He and his crew ignored my request to avoid using power tools when reassembling my furniture and I am reasonably. Confident that they over tightened screws for a set of $2600 chairs that are less than 2 years old, and my $1k standing desk that isn’t even a year old yet. I am sure that if I have to disassemble either of those items again in the future, they will like be ruined. Additionally, a bag of accent pillows that accompany my sofa and said chairs is missing.

The company contracted to complete my move by freedom express has a 1.6 star rating on google. Freedom express boasts their 5 star service and then contracts out to seeming unvetted companies like a moving broker would do yet they advertise their white glove service as a moving company which is different. I am beyond pissed with the service I received from freedom express. It was a complete bait and switch. AVOID THESE GUYS AT ALL COSTS

My move was a disaster. Two days before scheduled move date, get a phone call from the agent informing me that they needed another $400.00 before they could come. My deposit had been paid for weeks. At that time I gave my agent count off everything that was going on the truck. "NO PROBLEM, THE VAN IS PLENTY BIG ENOUGH FOR YOUR LOAD. Haha. Thankfully something in my gut said get a u haul something just didn't feel right. Less than half of my belongings were loaded on the truck when I was told that if I needed anymore than the 10 feet of floor space it was an additional $2,000.00, plus. Which now brings my moving expense to over $7,000.00. The guys that loaded the van were fanatic. But as a veteran owned company they sure stuck it to this vet. I would not recommend nor would I ever use this company in the future.

I have called and left numerous message and they never call me back. They over charged me after giving me a set price and told it would not change. Sad this site won’t let you use any names…ridiculous … and others will never call you back and should change their voicemail message to reflect this, I would not recommend using these people.

I believe the other negative reviews here, based on my own experience. I also successfully pursued a chargeback through my credit card on the money paid to Freedom Express - all charges paid to them were reversed.

TL; DR: Freedom Express got us to sign paperwork with them having shared blatantly incorrect and incomplete information, then became only intermittently available for support and guidance. Some employees were hostile. The company shirked responsibility for even knowing where out stuff was in transit (they are a moving broker, not a moving company themselves, as we later found out).

Freedom Express reached out to me with a great rate shortly before our cross-country move (I'd previously explored moving truck options, but decided on a Uhaul until they reached out specifically). At first, it seemed great - the person who reached out was very responsive and introduced herself as our "moving coordinator" and specifically said she'd be out point of contact for anything needed during the experience & she gave me a cell number to be able to text in addition to a phone number for phone calls and an email address. Most importantly (and also incredibly incorrectly, based on national moving guidelines, I later learned), she estimated a 10-14 calendar day timeline for our truck to arrive. (We actually looked at the calendar together on the phone.) We were told to "pack as though going on vacation" -- although out stuff ended up arriving after 21 business days (which is the national window for our move distance).

After signing paperwork, small but important things started to go wrong - a Freedom Express employee missed out phone appointment to do inventory (though I was able to reach out and get in touch later in the day); I'd been given incorrect information about packing directions for certain items; I was given incorrect information about the size of truck being used for delivery after expressing concern about an 18-wheeler fitting down our new street; I was given incorrect information about payment method available for the company that would pick up our material; I explicitly asked not to use the credit card on file for the 2nd charge (and provided new information), but the 1st credit card was charged, I later noticed.

I was told I'd be contacted within a certain time frame for our pickup/truck packing and was not. Several efforts to reach out to Freedom Express were unsuccessful, leaving us in a limbo and uncertain if a truck would just show up with no notice (or if it had all been a scam).

Ultimately, we later found out that the timeline for our cross-county move was actually up to 21 *business* days, a huge variation from the 10-14 calendar days we'd been quoted - this was after the truck had been loaded, and we had no recourse.

As we tried to follow up with Freedom Express during this time, I had difficulty reaching anyone including (our "moving coordinator"), the 24/7 help line, and other points of contact. On several occasions, assured me that she'd follow up, and then I would never hear back. At one point, I spoke with someone on the phone (who was described by other employees as "the owner" but who told me himself that his father was the owner), and he only directed me to another point of contact.

During one phone call, I reached another employee, who expressed surprise I'd been reaching out to our moving coordinator, and told me that she herself was our moving coordinator. I asked (and she confirmed) if I could email her and if she'd respond with that information in writing, but I never heard back.

During this time, Freedom Express was apparently unable or unwilling to follow up on our delivery timeline, despite that "support and guidance" being in the contract we'd signed with them.

Throughout, communication was severely inconsistent and unpredictable, and filled with inaccurate information (that we later learned was readily available). I would actively warn people away from this company. All of this interaction is documented.

After our material was delivered (long after we'd initially been told), I pursued a chargeback through my credit card (after reaching out to Freedom Express to request restitution as documented in the contract I'd signed with them). The incredible stress, difficulty, and emotional toll created by working with this company was not worth it in any way.

They’re not movers, they’re just brokers. They’ll resort to every last manipulative lying used car salesman tactic to get you buy.

They promote themselves like they're working out of some kind of real office but all they got for a listed address is a mail box at some corporate mail center.

At one point they had google reviews of their business but they had to take those down they were getting so bad.

This is the worst experience I have ever encountered. First off this is a broker, not an actual moving company. They do not own any trucks or drivers but lead you to believe that they do. Your contract is sold to a third party who in turn tells you that their fees are not the same as the original contract you had signed thus, holding your furniture hostage. Additionally, they insist that you pay with a personal check so they do not have to pay credit card fees, and prevents you from requesting a charge back. Furthermore, their customer service is great up to the point that they receive your deposit, then good luck after that. I lost over eight hundred dollars with this broker. I recommend renting your own truck and recruiting family and friends to help.

This company is a scam!!!! They blew my phone up to get my business and after they received my deposit the customer service went from 100 to 0. I happened to stumble across reviews on Facebook and after reading them I didn’t feel comfortable with using them. Per their contract you have (72) to cancel your contract after signing via written cancellation notice to their support email. I submitted my Written Cancellation Notice within 28-30 hours after signing my contract and requested a FULL REFUND minus their 10% Merchant Fee. I never received a response or call regarding my Written Notification of Cancellation. I called my sales agent and also spoke with several other employees . All of them acknowledged that my email was received and had been discussed with upper management, but no response from received from the lady who is over dispatch. Each of them told me they would contact the dispatch supervisor on my behalf and have her get back with me. Every time I spoke with one of the employees they wanted to know why I changed my mind about using them and a 10-15 minute spill as to why I should change my mind. I explained to them that I am not comfortable with their business after reading all of the horrific reviews. As a result of this experience, the lack of communication, and poor customer service there is NO WAY I would change my mind! I want my refund and I will get it! Please stay away from this company! This has been a nightmare for me for the last (3) days! I will be filing a formal complaint with the necessary entities regarding this matter. They will tell you that the negative reviews are because people are emotional or didn’t follow instructions. Well, this review is based upon facts and documentation. I have emails that I have sent with no response and a call log with dates and times of all my interactions with each of them.

Please do yourself a favor and don’t use this company. I’ll be leaving reviews EVERYWHERE I can. As mentioned like the rest of these reviews, these people will quote you for something and then it will be drastically different when the actual moving company comes. I literally measured everything with a tape measure and gave all the measurements and the moving company still charged me 500 extra dollars because this company didn’t quote. They also as you can read don’t answer anyone. They get your money and can’t communicate at all. They will say one thing but if you read the contract it says another! Thank the lord I actually read and can dispute a payment that’s not a deposit on my credit card!

They will make all the excuses in the world why people are leaving bad reviews well let me tell you, please do not ever use this company!!

Worst experience I ever had. Promised me the world and gave me nothing. They are just a broker which they lied about. So when the real movers showed up they tripled my price telling me that they grossly underestimated my inventory. I tried to cancel and I was told that I would lose my deposit. I ended up using Uhaul. After that, I did some investigating and found out that this was the same company as Landmark Moving and storage which has a 2 star rating. They are dumb enough to use the same pictures for their new name. I will be filing a law suit to get my deposit back. DO NOT USE THIS COMPANY!!! Landmark Moving and Storage.

I received an estimate from Freedom Express Moving and upon saying that I appreciated it but wouldn't be able to afford it so I was going to continue looking, they started messaging me long hateful messages about how I should just throw away my belongings if I think i'm getting anything cheaper than that. And I was stupid for falling for scams at other businesses. 100% would NEVER recommend using this company and I've had to block him to stop harassing me.

I thought I was saving money going with this company. I sure was wrong. They were so helpful and willing to communicate with me to get my business and as soon as they did all communication stopped. They are a broker for movers and when you get an estimate from them it will be incorrect. My move cost me way more than what they said. They ghosted me when I complained and have not sent me a renewed contract. When I try and click on it is says expired. Such a huge mistake. The movers were dirty and sloppy and told us they had no idea who any of the people were that we were dealing with. I would recommend dealing directly with the moving company and not going through a third party, and especially not this one.