The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Ver mais
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Veja o que dizem as avaliações
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Ver mais
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The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Ver mais
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If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Ver mais
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Detalhes da empresa
- Loja de roupas desportivas
- Loja de Roupas
- Loja de artigos para esportes ao ar livre
- Loja de roupas esportivas
Escrito pela empresa
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Informações de contato
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Reino Unido
- support@freetrain.com
- freetrain.com
3,7
Bom
317 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wrong Product / Poor Customer Service
I placed my order on the 01/10/2025, it was delivered on the 04/10/2025. The wrong size was sent, however the order had the correct size. I sent the item back as requested by customer services, which arrived back with Freetrain on the 09/10/2025. I was told the issue would be resolved with in 3 working days of the item arriving back with Freetrain. It is now the 22/10/2025 and I am still waiting for the correct item to be delivered myself. I have contacted customer services a number of times and just keep being told to wait for further updates which never come.
A customer service phone number is what this company requires. So customers can phone and get the required information in one call not a massive email chain that never comes to any form of resolve.
22 de outubro de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Jerome,
Thanks for your review.
We’re really sorry for the mix-up with your original order and for the inconvenience this has caused. We can see that our team have been in touch and that a replacement was sent within our usual timeframe once your return arrived back with us. Unfortunately, there was an unexpected issue with the courier delivering your replacement, which caused a further delay.
We’ve since rectified this and arranged for a second replacement to be sent to you. Please be assured we’ve done everything we can to resolve this as quickly as possible, and we sincerely apologise for the delays that were outside of our control.
Thank you for your patience and understanding while we’ve worked to put this right.
Freetrain
I purchased this for my brother who is…
I purchased this for my brother who is a long distance. He loves the quality and fit.
10 de outubro de 2025
Resposta de Freetrain
Hi Zahier,
Thanks for your fantastic review - we're so pleased your brother is enjoying the order!
Freetrain
Really fast service and delivery
Really fast service and delivery. Lots of communication and tracking for product. Excellent product. An upgrade to my previous vest.
10 de outubro de 2025
Resposta de Freetrain
Hi Jo,
Thanks for your fantastic feedback - we're so pleased your order arrived quickly & you were happy with our communication - we're sure you'll enjoy your upgrade!
Freetrain
Resposta de Freetrain
Hey Darlene,
Thanks for your fantastic review :)
Freetrain
It's unfortunate that this version of…
It's unfortunate that this version of the vest does not fit my phone. It sticks out of the top and isn't safe. My other version fits my samsung nicely so I'm not sure why they have reduced the size
29 de setembro de 2025
Resposta de Freetrain
Hi Gill & Rick,
Thanks for your review.
We haven’t reduced the size of the phone pouch in our newer vest models. However, larger or bulkier phone cases can affect the fit.
If you’d like help or want to arrange a return or exchange, please contact our support team at support@freetrain.com
Thanks,
Freetrain
It’ll be 2 weeks Sunday since order…
It’ll be 2 weeks Sunday since order paid €10 for 5 delivery and subsequently 12 for custom charge still have got item
2 de outubro de 2025
Resposta de Freetrain
Hi Andrew,
Thanks for your review. We're sorry to hear you haven’t received your order yet, that’s definitely not the experience we want for our customers.
We’re always here to help, and it's a shame you didn’t get in touch with us directly so we could look into this sooner. Please reach out to our support team with your order details, and we’ll be happy to investigate and resolve this for you as quickly as possible. Our email address can be found on our website on various pages, which is support@freetrain.com
Thanks,
Freetrain
Resposta de Freetrain
Hi Daniel,
Thanks so much for your amazing feedback :)
We appreciate your support!
Freetrain
Met the team in Shoreditch.they were…
Met the team in Shoreditch.they were super friendly and lovely and I got two pairs of socks and they were a game changer
21 de setembro de 2025
Resposta de Freetrain
Hey Adeline,
Thanks so much for stopping by and for the lovely words! We're pleased to hear the socks were a game changer 🧦🔥 Enjoy every run in them!
Freetrain
I recently bought the free train V2.
I recently bought the free train V2.
I ran 23KM today and throughout the run it made a clicking noise at the phone pouch. I have an iPhone 14 Pro Max, and as stated in the description for the V2, this should have been perfect for the pouch.
No matter how snuggly fit both my phone and the straps were, the clicking noise was heard.
When you run with your phone, you just want it to be effortless - not constantly hearing the clicking of the magnetic pouch.
So frustrating as these aren’t cheap.
Shoddy design and DO NOT recommend.
3 de outubro de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Chris,
Thanks for your feedback and really sorry to hear about the experience you’ve had with the FreeTrain V2. That’s definitely not what we want for any of our customers, especially on a long run like 23KM.
We received your email and replied last month asking for a few more details so we can look into this properly. Once we have that info, we’d be more than happy to investigate further and see what can be done to make things right.
Thanks again,
Freetrain
first run done👌
Just done my first run with it and am made up. No zips or bits that make noises while running and fits tight. Phone is secured tight and first reactions are all good- happy days. 👌
23 de setembro de 2025
Resposta de Freetrain
Hi Jed,
Thanks so much for the great review - we’re really glad to hear your first run went so well! No bouncing, no noise, and everything staying secure... exactly what we aim for!
Freetrain
Terrible product
Terrible product, after one use at the gym the stitching ripped on both sides at the slit in the shorts and apparently nothing can be done to fix this! Terrible Customer service, they reply quickly but basically take no accountability and say it’s not soemthing they’ll resolve by sending a new pair, when I’m willing to send the defected pair back
22 de setembro de 2025
Resposta de Freetrain
Hi Daniel,
Thanks for taking the time to leave a review - though we're really sorry to hear you're unhappy with your experience.
To clarify for others reading this: you reached out to let us know the shorts tore during a gym squat session, and requested to return them for a larger size. After reviewing the photos and details provided, we found the damage to be consistent with strain from tight fit during movement, not a manufacturing fault. We’ve had no similar reports of this happening with this product or any of our clothing items.
As the issue falls outside of what we can cover under our warranty, we weren’t able to offer a replacement. However, we did still offer a goodwill discount toward a new size, should you wish to try a better fit.
Thanks again,
Freetrain
Great purchase & like the feeling of…
Great purchase & like the feeling of the material would recommend no problem
22 de setembro de 2025
Resposta de Freetrain
Hi Darren,
Thanks for your 5* review - we're so pleased to hear you'd recommend our product & that you're happy with your purchase from us!
Freetrain
Some positives and negatives vs prior model
I also have the prior model so giving a comparison of the 2.
Positives:
. Really like the magnetic feature as the button version was more difficult to easily snap back on while running. Would be no issue though if you were walking.
.both models stay in place well while running
Negatives:
. Smaller than the prior model around the neck and almost too small now as it lightly rubs on my neck. I took a picture of the new on top of the old and can easily see the difference that this model is almost 1 inch in closer on each side of the neck.
.dont like how tight the phone case is, as I have an s25 and an otter box defender case,.and it is so tight that I am concerned I will cause damage to the stitching due to this around the phone pouch
.very expensive as from being in canada, I had to pay extra unexpected shipping charges on top of the already charged shipping charges.
.concerned the magnetic button fabric could be a bit more reinforced and a bit more fabric to grab on top for detaching it.
Summary: due to me being a taller person, I wish this company would make a small size and then a larger size to cater to more sizes of people vs trying to find a one size fits all. Based on thr positives and negatives for my size,.if they could improve on these suggestions, then I would give a 5 out.of 5..due to these stated negatives I give it a 3 out of 5.
21 de agosto de 2025
Resposta de Freetrain
Hi Jordan,
Thank you for your detailed feedback and for being a returning customer, it genuinely helps us improve. We're glad to hear you’re enjoying the magnetic closure and that both models stay secure while running.
We understand your concerns around sizing and phone fit, particularly for taller users and larger phones in bulky cases like the OtterBox Defender. As one of the largest cases on the market, it does push the limits of the pocket’s capacity. Our phone holder is designed to fit most standard-sized devices securely - if we increased the size to accommodate bulkier setups, it could compromise stability during use.
Regarding shipping and customs charges, unfortunately, these fees are set by the destination country and are outside of our control.
We truly appreciate your feedback, insights like yours help guide our future improvements.
Thanks,
Freetrain
The update is great
The update is great.
Much more comfortable, love the look and feel.
8 de setembro de 2025
Resposta de Freetrain
Hi Christine,
Thanks for taking the time to leave a review - it is appreciated.
We're so glad you're enjoying your new & improved Freetrain Vest :)
Freetrain
Ordered item online
Ordered item online, delivered within the time that was quoted.
No problems at all, would recommend.
9 de setembro de 2025
Resposta de Freetrain
Hey Kim,
Thank you for your kind review! We're glad to hear your order arrived on time and everything went smoothly. It's great to know you'd recommend us – we truly appreciate it!
Freetrain
Very comfortable and well made.
8 de setembro de 2025
Resposta de Freetrain
Hi Chris,
Thank you for your feedback. We're so glad to hear you found it comfortable. We appreciate you taking the time to share your experience with us :)
Freetrain
Amazing Product
Item comfortable. Fits perfect and the magnetic hold is a little gem. Highly recommend.
29 de agosto de 2025
Resposta de Freetrain
Hey Tom,
Thank you so much for your review! We're thrilled to hear it fits perfectly and you love the magnetic hold!
Freetrain
2nd pruchase. Very impressed.
Very quick delivery. Item was packed very well. Impressed.
1 de setembro de 2025
Resposta de Freetrain
Hi Jody,
Thanks so much for your kind words, we're really glad to hear your order arrived quickly and in great shape. Your support means a lot to us!
Freetrain
Running
It was delivered on time. The product was exactly what I expected, it was a gift for my son
27 de agosto de 2025
Resposta de Freetrain
Hi Tracey,
Thank you for the fantastic 5-star review! We're so glad to hear your order arrived quickly and made a great gift for your son.
Thanks,
Freetrain
I'm still waiting on my order to arrive
I'm still waiting on my order to arrive. Once it does im sure I will enjoy it
1 de setembro de 2025
Resposta de Freetrain
Hi Daniel,
We've checked our inbox and can't see any contact made to the team regarding any delays - if your order has fallen outside of the estimated delivery timeframes or if there's a lack of updates on the tracking, please reach out to support@freetrain.com for further assistance!
Thanks,
Freetrain
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