The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Ver mais
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Veja o que dizem as avaliações
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Ver mais
A empresa respondeu
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Ver mais
A empresa respondeu
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas desportivas
- Loja de Roupas
- Loja de artigos para esportes ao ar livre
- Loja de roupas esportivas
Escrito pela empresa
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Informações de contato
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Reino Unido
- support@freetrain.com
- freetrain.com
3,7
Bom
317 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Freetrain
Hey Andy,
Thanks for your fantastic review, we're so happy you were happy with your order from us!
Freetrain
The fit is very good
The fit is very good, perfect for keeping you a bit warmer, or protecting your arms from the sun if you need to like me.
25 de agosto de 2025
Resposta de Freetrain
Hi Bob,
Thanks so much for your kind review! We're really glad to hear the fit is spot on and that the product is keeping you comfortable, whether it's for a bit of extra warmth or sun protection :)
Thanks,
Freetrain
Post sale customer service poor
Getting the product was ok and no issues with the quality but needed to return it as it’s not right for me. Ihave contacted them 6 times to find out how across email, web form and Insta and have not had a single response. Still waiting to return it.
1 de setembro de 2025
Resposta de Freetrain
Hi Mr Hacking,
We've checked our inbox and haven’t received any previous messages regarding your order.
Please make sure you're contacting the correct email address: support@freetrain.com. Please ensure you include all previous correspondence sent to us (this can be print-screens) to help us understand the issue you've had trying to contact us - our inbox & instagram appear to be receiving contact as normal.
Our team will be happy to look into this for you as soon as we hear from you.
Thanks,
Freetrain
Resposta de Freetrain
Hi Charlie,
Sorry to hear your first item was damaged – that’s never the experience we want for our customers.
While issues can sometimes happen, we're proud that we resolved this so quickly with you and with as little disruption as possible.
Thanks again for your feedback – we really appreciate it.
Freetrain
New model is very comfy
New model is very comfy!
They have tweaked the flaws in the first model which lasted 5years so I'm hoping this will last as long it longer.
Well done 👏🏽design ream
18 de agosto de 2025
Resposta de Freetrain
Hey Gary,
Thanks for your excellent feedback & review - we're so pleased you're enjoying our new design!
Freetrain
Easy to order and quick delivery!
11 de agosto de 2025
Resposta de Freetrain
Hey Gabriel,
Thanks for the fantastic 5 star review!
Freetrain
Brilliant clothing, wear it constantly
I wear my Freetrain tops and shorts all the time and absolutely love it. The green is my favourite. I never feel sweaty and wet in the top. I use it at the gym, out on walks, and even when I’m playing tennis. I dont wear anything else now but my Freetrain stuff
21 de agosto de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi James,
Thank you so much for your amazing review!
Hearing that you don’t wear anything else really means a lot to us. Thanks again for your support - we can’t wait to keep you kitted out for all your training sessions :)
Freetrain
Supurb quality and fantastic customer…
Supurb quality and fantastic customer service. Delivered with 1 day of ordering. Would highly recommend.
13 de agosto de 2025
Resposta de Freetrain
Hi Jon,
Thanks for your great review - we're so pleased to hear you were happy with the quality of your order and our service!
Thanks,
Freetrain
Evri Courrier did not deliver the…
Evri Courrier did not deliver the parcel. I have contacted Freetrain who have not responded.
Based on Freetrain's reply, I have updated my response and removed a star. I contacted Freetrain using their suggested email on the 19th of August 2025, and they havent even given the courtesy of a response to acknowledge my email (updated 23/08)
11 de agosto de 2025
Resposta de Freetrain
Hi Nathan,
We're updating our review to reply to your new updated review - we have again checked our inbox and haven’t received any previous messages regarding your order.
Please make sure you're contacting the correct email address: support@freetrain.com.
Our team will be happy to look into this for you as soon as we hear from you.
Thanks,
Freetrain
Very good product. Would recommend.
Very good website, good product information and easy to find what I required. Easy ordering and was dispatched in good time. Delivered on time and the running vest was as seen on the website. Really good product and use it for all my runs. This is second vest I have had. Worn the other out. Good at keeping phone secure while running and additional secure storage for house keys is very useful.
11 de agosto de 2025
Resposta de Freetrain
Hey Luca,
Thanks so much for your great review! We're really glad to hear the vest is serving you well on your runs – and that you're back for a second one! We appreciate your continued support 🏃♂️💪
Freetrain
Faulty product and offered only a 10%…
Faulty product and offered only a 10% refund and told to get it repaired myself
31 de julho de 2025
Resposta de Freetrain
Hi Ross,
You contacted us regarding a loose stitch on a pocket you mentioned hadn't been used. As a gesture of goodwill, we promptly offered you two options: a partial refund or a free return so we could inspect the item and arrange a replacement if appropriate. We never asked you to repair it yourself.
We didn’t receive a response to our email offering those solutions, so we were surprised to see this review. We’re always happy to help, and we encourage open communication so we can resolve issues fairly.
If you’d still like to return the item or discuss further, please don’t hesitate to reach out!
Freetrain
FreeTrain website was easy to use.
FreeTrain website was easy to use.
Product quality is great.
Only downside was FreeTrain was brilliant but couriers were slow! Ordered on the Monday FreeTrain sent order to couriers straight away then Evri took 4days killing 2day delivery stated on the website
5 de agosto de 2025
Resposta de Freetrain
Hi Samantha,
Thanks so much for your great 5-star review!
We really appreciate your feedback and will be sure to pass your comments on regarding the courier's performance. We're sorry they weren't quite as quick as you'd hoped, but we're glad everything arrived safely in the end.
Thanks again for your support!
Freetrain
My vest came with the zipper missing…
My vest came with the zipper missing off the backpack part of the vest emailed and contacted through the website 4 weeks ago and still no reply
18 de julho de 2025
Resposta de Freetrain
Hi Josh,
Thanks for your review.
We've checked our system and can confirm we’ve not received any emails from you regarding this issue.
Please reach out to us directly at support@freetrain.com, and include your order number along with a photo of the issue so we can look into it properly and offer a resolution.
Thanks,
Freetrain
Change in design has improved experience
Product is great and im really happy about the changes that have been made since the initial product was released.
30 de julho de 2025
Resposta de Freetrain
Hi Lee,
Thanks for your fantastic 5 star review - we're so pleased you're enjoying the new design!
Thanks,
Freetrain
I ordered the free train hydro
I ordered the free train hydro 2 & the delivery was quite fast which I was happy about and I’ve used the vest once and one the the stickers on the phone holder has all cracked& after one use this just isn’t on.. I’d expect it after a good few uses but one! But the issue I have is that I’ve emailed twice to see if they can rectify this issue and I’ve just been ignored! So if your thinking of ordering a free train vest I wouldn’t bother as the customer service is very poor and the product isn’t great either.
25 de julho de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Dean,
Thanks for your review.
We've checked our system and can confirm we’ve not received any emails from you regarding this issue. If you’ve tried to contact us, it’s possible there was a problem with delivery or the email address used, we’d really appreciate the chance to put this right.
Please reach out to us directly at support@freetrain.com, and include your order number along with a photo of the issue so we can look into it properly and offer a resolution.
Thanks,
Freetrain
Fast service and a very good quality…
Fast service and a very good quality product
16 de julho de 2025
Resposta de Freetrain
Hey Jerome,
Thanks for your 5* review - we're so happy you're loving your Freetrain product & that it arrived quickly!
Thanks,
Freetrain
SCAM
You'll get a promo code for 15% discount on your first order, except it wont work. After that you are charged extra for a shipping, which I am cool with. After few days from the payment I received another email to pay extra for the shipping one more time. Seems like a really huge scam
25 de julho de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Kristian,
Thank you for your feedback. We're sorry to hear you feel this way and would like to clarify a few important points.
The 15% promo code is valid and active, it just needs to be applied at checkout before payment is completed. If it wasn’t applied correctly, we're always happy to help if contacted directly.
The initial shipping charge covers packaging, handling, and delivery. For international orders, any further customs duties or import fees are set by the destination country and not something we control or benefit from.
We genuinely want every customer to have a smooth experience, and it’s disappointing to see a review labelling our business a “scam” without giving us a chance to help first. If you're willing to get in touch with your order details, we’d be more than happy to look into this further and see what we can do. You can contact our team at support@freetrain.com, the team are always ready & happy to help!
Thanks,
Freetrain
First time i tried it on the clip on…
First time i tried it on the clip on the front came off, had to attach it to one of the other loops. Have only used it carrying my phone but have a 24hr event on Saturday. Hoping its going to be up to the job.
21 de julho de 2025
Resposta de Freetrain
Hi James,
Thank you for taking the time to leave a review. We're sorry to hear you had an issue with the front clip on your first use. We always want our products to meet expectations, especially for important events!
We’d love the chance to look into this further and make things right if needed. Please don’t hesitate to reach out to our customer support team directly at support@freetrain.com, they're happy to help.
Thanks,
Freetrain
The phone drops out of the clasp every…
The phone drops out of the clasp every couple of 100 yards , totally useless product
13 de janeiro de 2025
Resposta de Freetrain
Hi Neil,
Thanks for your feedback, and we're sorry to hear about your experience.
We’ve been unable to find any contact with our Support Team under your name or details. If you could please get in touch at support@freetrain.com with your order information, we’d be happy to look into this further.
We’re always willing to review and address any issues, but we can only do so when customers contact us directly. Posting a public review without first reporting the problem makes it difficult for us to provide support or offer a resolution.
We hope to hear from you soon so we can assist you properly.
Thanks,
Freetrain
I purchased in June and while I was…
I purchased in June and while I was running on the track, the button popped off and I had to stop running to take off the vest because the phone was hanging down. I contacted to explain about this and the reply was to send a new vest. After then ,I never heard about anything even if I contacted a few times. I have purchanged gym clothes since women line was selling. I am very disappointed how they deal with
this. I would not purchase again.
30 de agosto de 2024
Resposta de Freetrain
Hi H. Koh,
Thank you for your review.
We've looked into this on our end and, unfortunately, haven't been able to locate any previous contact from you. The order number linked to your review appears to relate to a purchase from August 2024, which has caused a bit of confusion.
If you've already been in touch with our team and were offered a replacement, please reply directly to that original thread so we can continue assisting you. We're committed to resolving any issues and are more than happy to help - you’ll just need to reach out through the proper support channel so we can access the relevant details.
As we're unable to resolve individual cases through public forums, we encourage you to get back in touch so we can look into this properly. We genuinely want to help and look forward to hearing from you.
Thanks,
Freetrain
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